AUDITOR TURTLE DIAGRAM

Probing Questions
WITH WHAT? (4) WITH WHOM? (5)
(Machines/ Equipment, Materials) (Competence, Knowledge, Skills, Training,)
 What materials, equipment and/or other resources are required to  Has the process owner been identified?
complete this process?  What other staff members and/or suppliers are involved in the process?
This may include other departments and/or support processes.
 Have the required skills been identified?
 How does the company ensure?

INPUTS? (3) OUTPUTS? (2)

What Customer wants? What Customer gets?
What are the inputs? Process Name/ What are the outputs?
Where do they come from? Description? (1) Where do they go?
How many are there? Has the process been properly How many are there?
Who is the supplier? defined? Who is the customer?
What other processes are linked? Process steps/Activities What other processes are linked?
What are the most important
Input Requirements steps in completing this Output Requirements
What are the inputs that determine what the process should Process? What output criteria are used to determine what should have been
produce? produced has been produced?
 Include any Customer/Internal/Governmental and  What documentation is being created when
Regulatory Requirements this process is completed?
 Does this output create an input into another
process?

HOW (6) HOW MANY/HOW MUCH? (7)

(Procedures/ Methods/ Instructions/ Control Documents/ Techniques) With What Key Criteria? Measurable Objectives
 Is this process properly documented?  What measuring tools are used to monitor the effectiveness of this
 What Work Instructions and/or Forms are affected by this Process? process? (Metrics, KOI's)
 Are records appropriately stored and maintained?  How is continual improvement of this process ensured?

(Support Processes) - Who helps and how?

 Have support processes been identified?
 Have linkages to support processes, procedures and methods
been established?
 AUDITOR TURTLE DIAGRAM
WITH WHAT? (4) WITH WHOM? (5)
(Machines/ Equipment, Materials) (Competence, Knowledge, Skills, Training,)
8.5.1.6 Management of production tooling and manufacturing, test, inspection 7.1.6 Organizational knowledge
tooling and equipment 7.2 Competence (7.2.1,7.2.2- OJT)
7.1.4 Environment for the operation of processes 7.3 Awareness
7.1.3 Infrastructure, 7.1.3.1 Plant, facility, and equipment planning 9.1.1.3 Application of statistical concepts
6.1.2.3 Contingency plan 5.1.1.3 Process owners
8.5.1.5 Total productive maintenance 5.3.1 Organizational roles, responsibilities, and authorities
7.1.5 Monitoring and measuring resources 4.4.1.2 Product safety ( h- responsibility,i -Training identified)
8.5.4.1 Preservation
8.5.3 Property belonging to customer or external providers
7.1.4.1 Environment for the operation of processes

INPUTS? (3) OUTPUTS? (2)

what Customer wants? what Customer gets?
Process Name/
8.5.1.7 Production scheduling 9.1.2.1 Customer satisfaction
Description? (1)
8.4 Control of externally provided processes, products Comforming products Delivered tocustomer
and services Manufacturing (8.5)

HOW MANY/HOW MUCH? (7)

(Procedures/ Methods/ Instructions/ Control Documents/Techniques ) With What Key Criteria? Measurable Objectives
8.5.1.1 Control plan, 8.5.1.3 Verification of job setups 9.1.2.1 Customer satisfaction
8.5.1.2 Standardized work – operator instructions and visual standards 9.1.3 Analysis and Evaluation
8.5.1.5 Total productive maintenance 6.2.2.1 Quality objectives and planning to achieve them
8.5.6.1 Control of changes 8.5.1.5 Total productive maintenance
8.5.6.1.1 Temporary change of process controls 10.3.1 Continual improvement
7.5.3 Control of documented information 9.3.2.1 Management Review
6.1.2.3 Contingency plan 9.2 Internal audit
8.6.1 Release of products and services 9.1.1.1 Monitoring and measurement of manufacturing processes
8.6.3 Appearance items
8.6.6 Acceptance criteria
8.7 Control of Nonconforming outputs
9.1.1.2 Identification of statistical tools

(Support Processes) - Who helps and how?

Sales, Purchase
HR
Quality
Preventive Maintence
IT
Sales, Purchase
HR
Quality
Preventive Maintence
IT
 AUDITOR TURTLE DIAGRAM
WITH WHAT? (4) WITH WHOM? (5)
(Machines/ Equipment, Materials) (Competence, Knowledge, Skills, Training,)
(Equipment & Materials) Enter details of the machine, materials, test (Resources/ Competence) Enter personnel requirements, including skills,
equipment, computer systems and software, used in the process. competency and training requirements, restrictions, etc.

INPUTS? (3) OUTPUTS? (2)

what Customer wants? what Customer gets?
Process Name/
Enter details of the actual process input such as Description? (1) Enter details of the actual process output such as
documents, materials, schedules, requirements, product, documentation, records, etc
information, etc. Enter the Management
process.

HOW (6) HOW MANY/HOW MUCH? (7)

(Procedures/ Methods/ Instructions/ Control Documents/Techniques ) With What Key Criteria? Measurable Objectives
(Support processes, Procedures & Methods). Enter linked process controls, (Performance Indicators). Enter the measures of the process effectiveness &
support processes, instructions, procedures, illustrations, specific methods efficiencies such as Objectives, Targets, Key Performance Indicators, etc.
used, etc.

(Support Processes) - Who helps and how?

 AUDITOR TURTLE DIAGRAM
Probing Questions
WITH WHAT? (4) WITH WHOM? (5)
(Machines/ Equipment, Materials) (Competence, Knowledge, Skills, Training,)


INPUTS? (3) OUTPUTS? (2)

What Customer wants? What Customer gets?
What are the inputs? Process Name/ What are the outputs?
Where do they come from? Description? (1) Where do they go?
How many are there? How many are there?
Who is the supplier? 8.5 Production and service Who is the customer?
What other processes are linked? provision What other processes are linked?
Input Requirements Output Requirements
8.2 - Requirements for products and services  What documentation is being created when
8.4 - Control of externally provided processes, products this process is completed?
and services  Does this output create an input into another
process?

HOW (6) HOW MANY/HOW MUCH? (7)

(Procedures/ Methods/ Instructions/ Control Documents/ Techniques) With What Key Criteria? Measurable Objectives

(Support Processes) - Who helps and how?