Mekong Regional Water and Sanitation Program (MEK-WATSAN)

EXTENSION OF WATER SUPPLY AND SANITATION

IN KAMPOT DOWNTOWN PROJECT OF UN-HABITAT

COMMUNITY-BASED WATER SUPPLY AND

SANITATION PROJECT
Output Under The Cooperation Agreement Between
UN-HABITATAT
and
Kampot Water Supply Utility
Report on
Affordability to Pay and Pro-Poor Water Connection
and Tariff Policy (B1)

2010

KAMPOT WATER
SUPPLY UTILITY

KAMPOT CAMBODIA

B Y
S O R N S O M O L I N E

1
Table of Contents
1. Introduction ............................................................................................................................. 3
1.1 Project Scope......................................................................................................................... 3
1.2 Project Object........................................................................................................................ 3
2. Methodology ........................................................................................................................... 4
3. Location and Target Area........................................................................................................ 5
4. Affordability to pay................................................................................................................. 6
4.1 Water Fee .............................................................................................................................. 6
4.2 Water Connection Fee........................................................................................................... 8
4.3 Affordability to pay for Water Connection Fee .................................................................... 8
5. Poor Water Connection Policy.............................................................................................. 10
6. Water Tariff Policy ............................................................................................................... 11
6.1 Water tariff policy in Cambodia.......................................................................................... 11
6.2 Implementation of the National Water Supply Tariff Policy.............................................. 12
6.3 Water Tariff Structure in Kampot Province........................................................................ 13
6.4 Pro-poor Policy on Water Tariff Structure in Kampot Province ........................................ 13
7. Recommendation................................................................................................................... 15

Annex 1: Questionnaire related to willingness to pay for water connection fee

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 1. Introduction
MEK-WATSAN aims at supporting the participating Government of the Mekong Region attain
their water and sanitation related MDGs agreed in 2000, to halve the proportion of people
without access to improved water supply and sanitation services by 2015. Especially MEK-
WATSAN promotes pro-poor urban water conservation and demand management, integrated
urban environmental sanitation, and income generation for the urban poor through community-
based water and sanitation services.
The primary purpose of the project is to improve water supply and environmental sanitation for
at least 7,500 poor people or 75% of the poor in Kampot Town. The targeted area that was
selected for water supply is: Kampong Bay, Traeuy Kaoh, Kampong Kraeng commune. For
improving the sanitation condition in the Kampot town the project selected five more commune
as Kampong Kandal, Andoung Khmaer, Maekprang, Krang Ampil, Chum Kriel, and Trapaeng
Thum.

1.1 Project Scope

There are five part of project scope:
1. Conducting a rapid town accessment to determine the status of water and sanitation, and
the prevaling urban planning and investment capacities to address those;
2. Improving access to water and sanitation to the poor through a demand driven and
community based approach linking willingness to pay and affordability with community
based financial mechanisms and tariff policies for sustainable access for the poor to
improve water supply and sanitation;
3. Improved municipal solid waste management based on community lead approaches linked
to income generation;
4. Establishing a database on water and sanitation indicator and monitoring the same over the
period of project implementation;
5. Preparing quarterly progress reports on project implementation and an in depth-evaluation
at the end of the project and disseminating lessons learnt from the project.

1.2 Project Object

The objective of the project is:
- Undertaking an assessment of demand for improved water supply and sanitation through
willingness to pay and affordability surveys;
- Provide safe piped water to three communes of Kampot downtown busing the existing
water plant;

3
 - Implement pro-poor policy related to water connection , water tariff policy
- Establishing community based financing mechanisms to improved water supply and
sanitation;
- Assess affordability to pay and develop pro-poor water connection and tariff policy;
- Demonstrating approaches for improved Water Conservation and Demand Management.

2. Methodology
The field research was conducted to analyze the affordability to pay for water connection and
water tariff.
The household survey was used in the quantitative study. These household were selected based
on the location of water supply extension. An aerial photo and town maps were used to identify
the target villages that will be provided with water supply extension.

The survey contains 4 sections related to household characteristics, occupations, income and
expenditures, sources of water usage that contained the information about safe water service and
information about water system connection fee and the options related to affordability to pay for
water connection fee, health and sanitation, (see Annex I ). The entire household in the selected
village will be interviewed.

Table 1.2 provides a description on the survey coverage, sample and census statistics for the
target commune composing the present report. As the extension of water supply cover in 2
villages in Kampong Kraeng, 2 villages in Kampong Bay commune and 2 villages in Traeuy
Kaoh Commune, the sample used for surveying was conducted all the household that have not
access to Kampot water supply system.

Table 1: Results of the household interviews for water supply

Kampong Kampong Bay Traeuy Kaoh

Kraeng Commune Commune
Commune

Census Households 1270 1159 986

Total No. Villages 5 2 4

Total No. Villages interviewed 2 2 2

Survey Result

Total beneficiaries Households 390 445 405

Sample Household Interviewed 205 296 325

Household Response Rate 52.5% 66.51% 80.2%

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 3. Location and Target Area
The Extension of Water Supply and Sanitation, and Monitoring Achievements towards Reaching
the MDGs in Kampot Town project covers nine communes where six communes i.e. Kampong
Bay, Traeuy Kaoh, Kampong Kandal, Andoung Khmaer, Krang Ampil and Trapaeng Thum
belong to Kampot Municipality and three communes i.e. Kampong Kraeng, Maekprang and
Chum Kriel belong to Toek Chhu district.

The project comprises of two main parts water supply extension and sanitation. The water supply
extension covers only three communes where Kampong Bay and Traeuy Kaoh commune belong
to Kampot Municipality and Kampong Kreang commune belong to Toek Chhue district. During
the kick off meeting with Kampot Water Supply Authority (KWSA), Department of Potable
Water Supply, MIME and the representatives of UN-HABITAT, It was agreed that the study
area covers only some parts of the nine communes close to the existing and proposed extension
water supply pipe lines. Figure 1 shows the study area.

AREA TO BE COVERED BY WATER SUPPLY AND SANITATION PROJECT

AREA COVERED BY WATER SUPPLY AND SANITATION PROJECT

LEGEND W E

Study Area S

Commune Boundary
District Boundary
0 1 2 3 Km

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 Kampong Kraeng Commune
The population in this commune is amount 1,325 families in 2008 that consists 6,424 persons.
Among those families there are 390 families that will benefit from the extension of water supply.
Table 2: Beneficiaries village from water supply extension in Kampong Kraeng Commune
District Commune Village Number of family
Toek Chhou Kampong Kraeng Prey Thnot 142
Toek Chhou Kampong Kraeng Kampong Kraeng 248
Total 390

Sangkat Kampong Bay

The population in Sangkat Kampong Bay is amount 1,299 families within 6,376 persons
(Commune database 2008). In this commune already has water supply system in some part, so
there are still 445 families shall be benefited from the extension of water supply system.
Table 3: Beneficiaries village from water supply extension in Kampong Bay Commune
Municipal Commune Village Number of family
Kampot Kampong Bay Kampongbay Cheung 680
Kampot Kampong Bay Kampongbay Tboung 479
Total 1,159

Sangkat Treuy Koah

The population in Sangkat Treuy Koah is about 1,236 families within 6,151 persons (Commune
database 2008). Based on the poverty mapping and master plan of water supply system, there are
two villages that shall be benefited from the extension of water supply: Ta Ang and Daun Toak
have 405 families.
Table 4: Beneficiaries village from water supply extension in Treuy Koah Commune
Municipal Commune Village Number of family
Kampot Traeuykoah Ta Ang 172
Kampot Traeuykoah Daun Toak 233
Total 405

4. Affordability to pay
4.1 Water Fee
The socio-economic survey results show the reasons why households do not use pipe water as
following:
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Related to the question if family want to connect the water from Kampot water supply or not,
about 94 percent of household in Kampong Kraeng want to connect, 95 percent of household in
Kampong Bay provide positive idea on the water connection and 95 percent of household in
%

100
94 94 94
90

80

70

60
Kampong Kraeng
50
Kampong Bay
40
Treuy Koah
30

20
10 5 3 3 4
3 2
0
Agreed Disagreed No Answer

Treuy Koah also want to connect from Kampot water supply. The majority of the household
about 94 percent in all the target area agree on the price of the water 1,400 riel per cubic meter.
The chat below show the percentage of household agree/disagree on the current water price
(1,400 Riel/cubic meter)
The percentage of household agree/disagree on the price 1,400 riel per cubic meter

The above chart shows that more than 94% of households agree to pay 1,400 Riel per cubic
meter for water fee.

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 4.2 Water Connection Fee
Households were difficult to afford for the connection fee because it's very expensive for them.
The current cost of total connection is around 474,600 Riel (113 USD). Related to this cost, 78
percent of the households in Kampong Kraeng agreed to pay while 80 percent of the
households in Kampong Bay are also agreed to pay. Around 69 percent of household in Treuy
Koah agree to pay that cost.

%
90
80
78
80
69
70
60
Kampong Kraeng
50
Kampong Bay
40 Treuy Koah
28
30
19 17
20
10 4 3 3
0
Agreed Disagreed No Answer

The percentage of household agreed/disagreed on connection fee.

4.3 Affordability to pay for Water Connection Fee

In order to achieve the objective of the project that focuses on the poor revolving fund is to be
established to assist beneficiaries in accessing water supply services. There are three options of
willingness to pay for water connection during the survey:
Option1: Paying 70% of the total fee equal 332,220 Riel and borrow 30% equal 142,380
Riel from the Kampot Water Supply and shall pay back amount 23,800 Riel in monthly
for 6 months.
Option2: Paying 50% of the total fee equal 237,300 Riel and borrow 50% equal 237,300
Riel from Kampot Water Supply and shall pay back amount 26,400 Riel in monthly for 9
months.
Option 3: Paying 30% of the total fee equal 142,380 Riel and borrow 70% equal 332,220
Riel from Kampot Water Supply and shall pay back amount 27,700 Riel in monthly for
12 months.

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Kampong Kraeng Commune
About 19 percent of
Percentage of household on revolving fund option
total households in
in Kampong Kraeng
Kampong Kraeng
cannot afford the
connection fee. About 18% 13%
Option 1
13 percent of these are
21% Option 2
willing to choose
Option 3
Option 1 for the
No
connection to the pipe
5% Not Sure
water supply system, 18 43%
percent chose Option 2
and 5 percent chose
Option 3. Otherwise 43 percent of unaffordable household decided not connect to pipe water
supply system. They prefer to continue to use rain water, well and pond. About 21 percent are
not decided whether or not to connect to pipe water supply system. They will decide when the
pipe line has been installed to the village.

Sangkat Kampong Bay

About 28 percent of the
total households in Percentage of household on revolving fund option
Kampong Bay cannot
in Kampong Bay
afford the connection fee.
Among these, 4 percent 4%
16% Option 1
are willing to choose the 33%
Option 2
Option 1 for the
Option 3
connection to the pipe
14% No
water supply system, 16
Not Sure
percent chose Option 2 33%
and 14 percent chose
Option 3. Otherwise 33
percent of unaffordable household decided not connect to pipe water supply system. They prefer
to continue to use rain water, well and pond. About 21 percent are not decided whether or not to
connect to pipe water supply system. They will decide when the pipe line has been installed to
the village.

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Sangkat Treuy Koah
About 28 percent of the total households in Treuy Koah cannot afford the connection fee.
Among these, 11 percent are willing to choose the Option 1 for the connection to the pipe water
supply system, 22 percent chose Option 2 and 10 percent chose Option 3. Otherwise 40 percent
of unaffordable household decided not connect to pipe water supply system. They prefer to
continue to use rain water, well and pond. About 17 percent are not decided whether or not to
connect to pipe water supply system. They will decide when the pipe line has been installed to
the village.

Percentage of household on revolving fund option

in Treuy Koah

17% 11%
Option 1
22% Option 2
Option 3
No
Not Sure
40% 10%

5. Poor Water Connection Policy

The National Policy on Water Supply and Sanitation stated that there should be a clearly defined
tariff policy for subsidies so that the poor can gain access to water supply networks. The focus of
such cross-subsidies or credit or community standpipes is to allow the poor to connect to
networks.
The objective of the pro-poor policy is to provide good and adequate quantities of water to
consumers at appropriate prices that they are able and willing to pay for.

The most poignant costs of deficient water supply are borne by the poor. They pay higher prices
for water and suffer the most in terms of impacts to heath and lost economic opportunities. In
most towns, the poor do not have access to networked water system and are often forced to
depend on vendors who typically charge several times the unit cost of networked water and
additionally the quality of water is often inferior and deficient.

A deeper study into the problems of the poor would indicate that the critical issue is usually not
so much the tariff for water consumption but the high connection costs, which are a barrier. The
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Royal Government, therefore, rightly feel obliged to increase the quality and quantity of water
available to the poor by providing subsidy by whatever means possible as the best approach that
will provide financial and economic benefits for the poor.
So, far the Royal Governemnt has set up guideline for pro-poor water tariff as follows:
1. There should be block tariff by taking per unit volume of consumption as a principle,
which is set at less than the unit cost to small water user groups (which will be defined in
the actual work), and set higher than the average costs for a large volume water
consumer.
2. There should be facilities for poorest household unable to pay the cost of connection. The
Government should contribute or seek other financial sources in order to give limited
subsidies in terms of the costs of total connection fees. In such cases that this guideline
cannot be followed , there should be an alternative to provide a credit for the full payment
of connection cost to networks.
3. In cases where poor people live together in communities, action should be taken to
provide community standpipes for distribution of water supplies in order to reduce the
connection fees and provided that people in the community are responsible for the
connection costs and pay for the volumes they consumption.

6. Water Tariff Policy

Cambodian Water Tariff Policy stated that the tariff should cover all costs and ensure billing
collection efficiencies.The tariffs set up which will should promote both economic efficiency in
the use of water resources and financial sustainability of water supply service providers. Tariff
policy objective will help both the consumers and the providers.

6.1 Water tariff policy in Cambodia

Based on the study carried out by the ADB in April 1997, Phnom Penh Water Supply Authority
(PPWSA) shifted, in October, from a single tariff to multiple tariff structure with the water
charges being made a function of two variables- first, the type of user (domestic, administrative,
Industrial/Commercial) and second, the volumes consumed. It included a tariff objective of
providing a subsidy by setting tariff for small volume water user lower and offset the cost against
large volume water consumers. Subsidized groups have paid less than the average (production)
costs, and subsidizing group (large volume consumers) have paid a tariff higher than the average
(production) cost. As a result, this has led to a decline in the average consumption by the higher
volume water consumers such as industrial and commercial enterprises. Experience has shown

11
that the utility has lost the larger volume consumer sector, and the benefits of subsidized services
had not gone to the real poor.
Sihanouk Water Supply Unit has established a block tariff structure, based on the type of
customer and volume consumed similar to PPWSA and is aimed at larger consumers providing
subsidies to the smaller consumers. Again as a result volumes used by higher volume consumers
have been sharply declining, while those of low volume consumer have increasing.

In other towns in the country, a single tariff per unit approached has been in use based on the
type of consumer. These tariffs have been set up differently in accordance with the actual
conditions in each provincial town, prices per unit volume range from 500 Riel to 1,800 Riel per
cubic meter (m3). These different tariffs have resulted from user payments can often only sustain
existing networks and do not provide enough capital for expansion of coverage and/or services
responsive to consumers' demands.

6.2 Implementation of the National Water Supply Tariff Policy

There is no specific national water supply tariff policy. MIME was set a guideline of water
supply tariff policy for water supply utility but could not force them to set any tariff policy. The
water supply utility can set up their own tariff policy following the guideline of national tariff
policy. The guideline for the implementation of tariff policy as follows:
1. Tariff levels should be based on covering all recoverable costs and should be defined in
economic (marginal cost) or financial (everage cost) terms. The average financial costs
are determined by adding O&M costs, plus depreciation of assets (taking into account
revaluation of asset , if any ) taxes and return on capital (debt and equity).
2. The level of tariff should be disseminated in advance to the consumers so that they could
facilitate the consumption of water volumes consistent with adjusted water tariff in order
to pay for the bill.
3. There should be a clear formula and procedure for tariff revision over a period of a year.
4. Public agencies shall be disconnected if they do not pay their water bills, and there
should be one check system through the (provincial) departments of economy and
finance in provincial towns/municipalities to enable a reduction of direct budget costs
from public sector expenditure to cover unpaid water bills. Additionally, there should be
a reduction in unaccounted for water and increases in the repair and O&M of system.
Therefore all connection should invariably be meterd.
5. Penalties for late payments should be clearly and transparently laid down and strictly
enforced as an acceptable practice. Beyond a specified period of default supplies should
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 be disconnected. The costs of reconnection, including the transaction cost , should be
fully charged to the consumer.
6. Billing should be done at regular intervals. Bill collection in long periods can be an
obstacle for the users in paying the money particularly for low-income consumer and
may also affect the capital cost of water utilities.

6.3 Water Tariff Structure in Kampot Province

The water supply service in Kampot Provinces is belong to Kampot Water Supply Utility. There
is only one water tariff is 1,400 Rield (about 0.35 USD) applied for all water consummers at the
moment. The water tariff is also applied for all valume used. Befor year 2007, the water tariff
was 1200 per cubic meter and after the administration reform in 2007, Kampot Water Supply has
increased the water tariff from 1,200 Riel to 1,400 Riel.
Water Tariff Structure for Kampot Water Supply
No. Category Water tariff Water tariff Percentage of
2000-2006 2007-2010 Consummer
(Riel) (Riel)
1 Household 1,200/m3 1,400/m3 98%
2 Government Office 1,200/m3 1,400/m3 1%
3 Industial/Commercial and 1,200/m3 1,400/m3 1%
Business

6.4 Pro-poor Policy on Water Tariff Structure in Kampot Province

Based on the household survey of the project on water fee, about 94% of total households have
agreed to the price of 1,400 Riel per cubic meter.
After getting the results of the affordability to pay for water tariff and water connection fee in
Kampot downtown, consultation meeting at district and village level were organized to discuss
pro-poor policy on water tariff and household connection. To enhance poor households
affordability to pay for safe water supply and ensure that water investments reach the poorest of
the poor in response to the project objective, the Steering Committee has established a revolving
fund for house connection. This was done in close cooperation with the community, and pro-
poor policies related to household water connection were highlighted at the meeting on
establishement of revolving funds on 10 September 2009.

The guideline on revolving fund for water connection developed for Kampot Water Supply and
Sanitation Project in Kampot Province was shared with the steering committee and explained to
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the community leaders. The meeting agreed on the connection fee of 474,600 Riel (113 USD) for
every household but the distance from main piped shall be 1-6 meter; other households shall pay
the additional connection by themselves. This will be the loan ceiling per household. The
repayment amount and period will be 6-12 months without interest for general household and
poor households.

On 25 January 2010, a steering committee workshop was conducted to disseminate the results of
the field survey on affordability to pay for water connection. The result shows that around 19%
of household in Kampong Kraeng, 28% of household in Kampong Bay and 28% of household in
Treuy Koah, are unable to afford for connection fee. The project steering commettee in
coordination with Kampot municipality and Toek Chhu District and representatives of the
community (Head of commune/sangkat, village chief) have focus on ensuring that all poorest
household are served on a priority basis and have access to the revolving fund. The list of poor
household has been determined based on the National Poverty Household Identification that
have been devided in two grades: Poor grade 1 and Poor grade 2. The detailed of criteria for
National poverty identification is in the report of Poverty Mapping.

Therfore, the steering committee also set the criteria for poor household based on the poor
household lists prepared by the National Poverty Identification and suggested the local
authorities to discuss and revise the list of poor household eligible for loan from the revolving
fund . Eligible households who desire to borrow the fund need to have legal property and to be
guarranteed by the village chief and approved by head of Commune/Sangkat.
List of beneficiary villages in Kampot

Municipality/ Commune/Sangkat Village Number of Number of Number of

District Household Poor Grade 1 Poor Grade 2
Prey Tnot 142 13 11
Toek Chhu Kampong Kraeng Kampong 248 9 9
Kraeng
Kampong Bay 680 18 34
Cheung
Kampong Bay
Kampong Bay 479 4 14
Kampot
Tboung
Ta Ang 172 8 14
Treuy Koah
Daun Toak 233 3 11
Total 1,954 55 93

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Of the 1,954 households, 148 households are classified as poor in the target three communes.
About 55 households are poor grade 1 and 93 households are poor grade 2.
According to the survey of villagers in the project area on their willingness to access piped water
system and their affordability to pay for water connections and consumption, 72% of villagers in
Kampong Bay and Treuy Koah and 81% of villagers in Kampong Kraeng are ready to pay the
full cost of amount 474,600 Riel (113 USD).
The remaining 28% of target villagers in Kampong Bay and Treuy Koah and 19% of target
villagers in Kampong Kraeng are unable to afford the water connection fee show in the follows:

Commune/Sangkat Unaffordable Option 1 Option 2 Option 3 Not Not

for water sure connected
connection
fees
Kampong Kraeng 19% 13% 18% 5% 21% 43%
Kampong Bay 28% 4% 16% 14% 21% 33%
Treuy Koah 28% 11% 22% 10% 17% 40%

7. Recommendation
Based on a study on the option of establishing the block tariff for water that carried out by GRET
(NGO) shows that the single tariff is better than multiple tariff for Kampot town because in
Kampot town there are few business households, hotels, guesthouse and restaurants. The policy
of multiple tariff is designed to subsidize consummers use less of water and it will charge higher
cost for consummers use more water. The survey shows that the percentage of household
consummer are dominent about 98% of the total consummer, the percentage of commercial and
industial is about 1% and the percentage of government offive is about 1%. In this case, the
multiple tariff is not applicable and it will make KWS can not sustain.

The project aims to improve water supply and environmental sanitation for at least 7,500 poor
people or 75% of the poor in Kampot Town. The percentage of households that have access to
piped water in Kampot town is around 38% where, Kampot Municipality about 42% and in Toek
Chhu District is around 7%. In order to reach the goal of 75% access, it needs to increase the
percentage of people with access to piped water from the current situation. The result of survey
showed that the problems of the poor would indicate that the critical issue is usually not so much
the tariff for water consumption but the high connetion costs, which act as a barrier. Based on the

15
result of survey, 94% of the total households are willing to pay for water tariff at 1,400 Riel and
the percentage of househod can afford for water connection fee is also higher that 70% of total
household.
However, with the revolving fund provided under this project allowing three options of
revolving fund and three instalements without interest rate for the poor, it can expect that the
remaining of those household will be able to afford water connections.

This project is providing strategic support to pro-poor policy at the local level focusing on
participatory involvement of the communities through capacity building and community
awareness campaigns. The current water prices 1,400 Riels per cubic meter should be affordable
to poor households as the current daily wage of unskill labour is about 10,000Riel (2.5USD) per
day.

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 Annex 1

KINGDOM OF CAMBODIA
NATION RELIGION KING
***********
MINISTRY OF INDUSTRY MINE AND ENERGY
PROVINCIAL INDRUSTRY MINE AND ENERGY OF KAMPOT
KAMPOT WATER SYPPLY
*********

QUESTIONAIRE RELATED TO WILLINGNESS TO PAY

FOR WATER CONECTION FEE

I. General Condition

1. Family condition
Address:……………..village……………..commune……………district……………province
Head of the family's name :…………………… Gender: male female Age:………...
Number of people in the family: ……………….
2. Distant from the house to main pipe :……………… meters
3. Which grade of poverty of your family has been classified?
Poor grade 1
Poor grade 2
None above

4. Type of residence
Temporary Cottage Zinc Wooden Brick Villa Flat Others

Note: If it's cottage or zinc, please ask the choosing criterion.

Choosing criterion
A. Head of the family's condition

A1 A2 A3 A4 A5 A6 A7 A8 A9
B. Residence's condition
B1 B2 B3 B4 B5 B6 B7 B8 B9

C. No possibility of earning income

C1 C2 C3 C4

D. No possibility of getting advantage from society

D1 D2 D3 D4

5. Does your family have clean water system usage? Yes No

6. If yes, where is it connection from? From the Kampot water supply
From the neighbors From private connection
If there is, continue to the next question. If the is, the question ends.

II. Income and Expenses

1. How much do your family earn per month?

2. How much does your family spend per month?
Expense Riel/month
Electricity
Food
Education
Transportation
Holidays
Medicine
Others

III. Source of Water and Usage

1. Source of water supply

- Dry season
Usage Pipe Pump Well Pond Lake River Rain
Drink
Cooking
Bathing
Laundry
Cleaning
Watering
Others
- Rainy season
Usage Pipe Pump Well Pond Lake River Rain
Drink
Cooking
Bathing
Laundry
Cleaning
Watering
Others

2. Who goes to draw water everyday?

Husband Wife Children Buy Pump Others

3. Bringing water home

The number of times collecting

water in a day
Duration for going and coming
back ( minutes)
Distance ( meters)
The amount able to collect once

4. Why don't you agree connecting fresh water supply?

Unable to afford
No connection
High connection fee
Bad quality
Bad service
Others
5. For families don't have clean water supply: Does your family want to connect the clean water
system from Kampot water supply?
Yes reason……………………………………………………...
……………………………………………………………...
No reason……………………………………………………...
……………………………………………………………...
6. For families don't have their own clean water system
A. Information about fresh water service
- If the family connect with the safe water system, they have to pay the fee of total usage
every month in the rate of 1400 riels per cubic meter ( equal 5 gasoline barrels with the content of
200 liters)
- Suppose in average via family members now, the family probably uses the amount of
water:
……people x 0.05 cubic meters x 30 days = …………… cubic meters
Therefore, the family will have to spend the water fee in average
………...x 1400 riels = ………… riels in a month.
Question: Does you family agree to use and pay for this safe water supply?
Yes
No
If not, can you give a reason? .................................................................................
……………………………………………………………………………………………...
B. Information about water system connection fee
- In order to have clean water usage, your family has to connect water system from Kampot
water supply and must have water meter for measuring the total amount of water usage in
your family. For water connection, your family has to spend on:
- Connection fee 420,000 riels
- Deposit 54,600 riels
Total: 474,600 riels
(This is a one time payment for connecting water supply for the first time in your family)
Question: Does your family agree to connect the water system and pay for connection fee as
above?
Yes
No
If not, can you give a reason? ………………………………………………………….
……………………………………………………………………………………………..
(Note: If the reason is because the service fee is too high the family can’t afford, please ask the next
questions. Other than this, the question ends.)
Next question: on the purpose of helping your family to connect to the pipe water supply
like others in the village, the Kampot water supply can allow your family owes the payment of
connecting to the water supply in total 474,600 riels at the start. Your family will pay back within
monthly installation. In this case, your family has to choose one options from below:
Paying 70% of the total fee and borrow 30% from the Kampot Water Supply and shall pay
back in monthly for 6 months.
Paying 50% of the total fee and borrow 50% from Kampot Water Supply and shall pay
back monthly for 9 months.
Paying 30% of the total fee and borrow 70% from Kampot Water Supply and shall pay
back monthly for 12 months.
Don't connect. Reason: ……………………………………………………………….
…………………………………………………………………………………………….

IV. Health and Sanitation

1. Does your house have toilet? Yes No

2. Type of toilets
Connected to sewage
Public Toilet
Pit latrine
Dig & Bury
Use neighbor toilet
Pour flash
Septic Tank
Connected to sewage
Other

3. Are there any sickness in your family, recently? Yes No

4. If there is, what kind of sickness? Flu Diarrhea Typhoid
Hepatitis Respiratory problem intestinal worm Skin diseases
Malaria Dengue fevers other diseases.
5. What do you do when someone in your family is sick by diseases such as Diarrhea, Typhoid,
Intestinal worms etc….?

Discuss with Khmer traditional doctor in the area Consult with a doctor
Go to public hospital Go to private hospital
Cure at home
Go to pray or do incantations

Date……….. Month……….. Year 2009

Interviewer……………………………….
Signature…………………………………