BHAVESH BHANUSHALI

10 Childs Street, Shrewsbury, MA 01545 | 617 987-7247 | bhanushali.b@gmail.com

TECHNICAL CERTIFICATIONS:
PMP (Project Management Professional)
EMC VPLEX vSpeed Guru.
EMC Information Storage associate.
EMC Implementation Engineer, VPLEX specialist.

EDUCATION:
NORTHEASTERN UNIVERSITY Boston, MA
Masters of Science in Computer Science September 2005 – May 2008

MUMBAI UNIVERSITY Mumbai, India

Bachelors in Computer Engineering October 2001 - June 2004

EXPERIENCE:
HCL at Dell EMC Corporation March 2019 – Present
Solutions director Hopkinton USA
Dell EMC Corporation November 2012 – Feb 2019
Senior manager Hopkinton USA
• Global lead for VPLEX Escalation Engineering. Managed a team of 20 Software Engineers, 3
program managers, and 2 people managers handling VPLEX product.
Product features – Disaster recovery, Continuous availability, High availability, business continuity,
and data-migration in private cloud infrastructure.
Team’s charter – Handle post-sale reactive customer escalations (24*7*365), Total customer
experience, customer success and escalation management, provide feedback to engineering
organization, and hotfix, feature development.
• Put in a team structure to handle customer issues using on-call and in-seat coverage across all the
Continents.
• Harmonized best practices, process inorder to have the same customer experience across the globe.
• Reduced operational expenditure from $1.5 M to $400K by bringing engineering operations from
contracting to in-house.
• Improved Data unavailability SLA from 1 hour to 15 minutes.
• Improved uptime metrics for the VPLEX product from 2 nines to 6 nines.
• Project, Talent, Customer success, and Partner relationship management.
• Communicated to stakeholders at all levels.
• Managed software projects from business plan to delivery. Software projects included – Self-service
Automated diagnostics and analysis tools, customer hotfixes, and feature development. Impact –
Improving Total Customer Experience, increased product availability, reducing escalations to Dell
EMC, and increasing resolution efficiency.
• Been a customer advocate, visited customers to present engineering plans and channeled customers
in product functionality prioritization. Worked with engineering and product management to deliver
solutions to customers.
• Managed best practices, architecture design, training, and escalation support for corporate systems
engineers, pre-sales engineers, and customer support.

EMC Corporation April 2012 – October 2012

Senior Software Engineer Hopkinton, USA
• Responsible for handling customer escalations and providing feedback to engineering teams.

EMC Corporation July 2010 – March 2012

Software Engineer Hopkinton, USA
• Responsible
Internal Use - Confidential for writing test cases on interoperability and SCSI compliance.
 • Developed communications and log collection framework for virtualization product.
• Setup infrastructure tools.
• Initiated and implemented processes for increasing product quality.

EMC Corporation October 2007 – June 2010

Associate Software Engineer Hopkinton, USA
• Developed NDU feature for EMC Invista in C++ and Perl.

Northeastern university Chemistry and Chemical Biology Laboratory February 2007 – August 2007
Network Administrator Boston, USA
• Lab administrator.
• Developed and maintained R&D intranet site.

EMC Corporation May 2006 – December 2006

Software Developer Co-op Southborough, USA
• Implemented diagnostics utilities in Java and C++ for EMC CLARiiON product line.

CGI Management Consultants and Information System’s Ltd. March 2005 – August 2005
Software Engineer Mumbai, India
• Developed Insurance software.

Shree Rajasthani Seva Sangh College December 2004 – February 2005

Assistant Professor Mumbai, India
• Conducted lectures and held labs on: Java, MS Excel, and MS Access.

TECHNICAL KNOWLEDGE:
Operating System: Linux, Windows.
Programming Languages: Java, Python.
Databases: MySQL
Technologies: Networking, SAN, Storage virtualization, Amazon web services
Hardware/Software: Dell EMC Symmetrix, CLARiiON, VPLEX, Appsync,
Cisco and Brocade Fibre channel switches, VMware ESX, VMware vSphere.

AWARDS:
Received numerous Gold, Silver, and Bronze awards for Excellence at Dell EMC.

WORK AUTHORIZATION STATUS:

United States permanent resident (Green card).

References will be furnished upon request

Internal Use - Confidential