INDICATOR Target Frequency Remarks

ITRs accepted/ Total

>97% Monthly
ITRs received

Inspections rejected due to lack of

previous good Subcontractor
inspection/performance (e.g.:
Number of Inspections
Concrete pouring rejected due to
Rejected/Total Inspections <2% Monthly
improper rebar installation/
Performed
Material reception rejected
because of missing
documentation)
At the moment of the inspection, it
could be “cancelled” (i.e. safety
precautions not available, correct
Inspection Cancelled /
Construction

equipment/ tools not available,

postponed - vs - Total <2% Monthly
KPI-4

documentation at time of
ITRs accepted
inspection not available,
measuring device not calibrated or
non-availability of certificates…)

Number of repaired weld

joints/Total Number of
<2% Monthly
welded joints x 100
(monthly)

NDT backlog (monthly) <2% Monthly

Pressure test failed at Internal pressure test can be

first pass/ Total pressure performed prior to formal pressure
<2% Monthly
test performed with test with
COMPANY (monthly) CONTRACTOR/COMPANY

Required documentation Number of documents delivered x

>98% Monthly
QMS effectiveness

(DRS) (monthly) 100/ Total planned

KPI-01

NCR’s issued by
COMPANY and
CONTRACTOR, closed 100% Monthly
as per schedule or
agreed timeline
Non-Conformances
Issued by COMPANY /
CONTRACTOR to be
replied within 5 working 100%
days and closed within an
average time of 14 Days
until and unless justified
 Review Report
Quality Indicators Measures Phase Threshold
Frequency Format
Audits &reviews planned, Total no. of Overdue, no of
All ≥90% Quarterly Statistics
action outstanding rescheduled/total planned for period
QMS effectiveness

No of resources / No. of established

Quality Resources All ≥90% Quarterly Statistics
positions
KPI-01

No. of raised in the period/No of

Closure of NCRs All ≥90% Monthly Statistics
outstanding
Management system
No. of document delivered late/ No.
procedure as per All ≤10% Quarterly Statistics
required by date
function/discipline
Management review Total no. of Overdue, no of
All ≥90% Quarterly Statistics
meeting rescheduled/total planned for period
Design Change and/or No of outstanding or not Closed / No.
Design ≥90% Monthly Statistics
Design
KPI-02

deviations raised in period.

No. of document delivered late/ No. of Monthly
Design Deliverables Design <10% Statistics
required by schedule
Closure of Supply Chain No. of raised in the period/No of Monthly
Execute ≥90% Statistics
KPI-03 Supply Chain

NCRs outstanding
ITP Hold and Witness No of Hold point missed / No required as Monthly
Execute <5% Statistics
points per ITP
Vendor Quality Data No. of document delivered late/ No. of Monthly
Execute <5% Statistics
outstanding required by schedule
Monthly
Inspection and test records related / no.
Vendor/Supplier material Execute <5% Statistics
of release without proper documents.
ITP Hold and Witness No. of Hold point missed / No required
Execute <5% Monthly Statistics
points as per ITP
KPI-4 Construction

No. of raised in the period/No of

NCRs Execute <5% Monthly Statistics
outstanding
No. of raised in the period/No of
Site Queries Execute ≥90% Monthly Statistics
outstanding
Deviation/ concession No. of raised in the period/No of
Execute ≥90% Monthly Statistics
raised outstanding
Weld Repair Data No. of weld rejected/No. of weld Execute <3% Monthly Statistics