Trainer Competency Mapping

Competencies Dhaarn
Desired Competency Application as a Facillitator Score

Shares personal successes and failures to enhance participant learning

Yes
Applies experience as a sales/process trainer to facilitate excellent
Technically learning and experience for participants Yes
Current/Capable Remains updated in terms of Product and shows an ability to apply
of Learning knowledge of accreditation procedures and requirements to the
learning experience Yes
3
Capable Demonstrates a style that values different learning styles (visual,
of Creating experiential, auditory) as well as backgrounds and experience
an Environment (industry vs. academia) No
for Learning
Demonstrates competence in delivering experiential learning Yes
1

Provides constructive feedback to participants to assist in their

learning Yes

Deals tactfully with participants who don’t complete training

requirements No

Makes an objective evaluation of a participant’s potential Yes

Interpersonally
Skilled Communicates effectively concerns to individuals and/or appropriate
parties Yes
3

Works effectively with other facilitators Yes

Encourages and models teamwork for participants in training Yes
Displays the capability of working with a diverse set of participants
Team-Oriented across societies and backgrounds Yes
3
Stimulates learning and continuous improvement in participants Yes
 Shows professional respect for participants Yes
Professional Upholds Aegis Code of Conduct at all times Yes
3

Meets all training deadlines Yes

Takes responsibility to thoroughly prepare prior to training Yes

Communicates in a responsive and timely manner to all involved

parties No
Organized Ensures that the training experience runs smoothly Yes
3

Total Score 84.21%

 Dhaarna Saket Tajveer
Comments Score Comments Score

Text Book Training Delivery

No Style No

Yes Yes

Yes
Needs to get upskilled on
varios facillitation models &
effectively apply in training
sessions
Yes
2 2
Needs to learn different
facillitation styles and apply
No Needs appropriately
to learn different No
facillitation styles and apply
No appropriately No
0 0
At times lacks in providing
effective feedback. Needs to
practice on Effective Coaching
No Methodology No

Style variates from Assertive to Style variates from Assertive to

Aggressive at times No Aggressive at times Yes

Yes Yes

Yes Yes
2 3

Individual Style of Working.

Needs to be groomed as a
No team contributor No
Yes Yes

Yes Yes
2 2
Yes Yes
 Yes Yes
Yes Yes
3 3

Yes No

Yes No
Some Deviation while through
communication for batches in
Sept for ABN Yes Yes
Yes Yes
4 2

68.42% 63.16%
 Tajveer Deepak Supriya
Comments Score Comments Score
Trainer is very process centric
and doesn't relate topics to the
Text Book Training Delivery
real life scenarios.
Style No Yes

Yes Yes

Yes Yes
2 3

Needs to learn different Needs to learn the different

facillitation styles and apply facilitation styles.
Needs appropriately
to learn different No No
facillitation styles and apply
appropriately Yes Yes
1 1
At times lacks in providing
effective feedback. Needs to
practice on Effective Coaching
Methodology Yes No

Yes No

Yes No
Needs to be more Assertive
while communicating or
No Directing Yes
3 1

Individual Style of Working.

Needs to be groomed as a
team contributor Yes Yes
Yes Yes

Yes Yes
3 3
Yes Yes
 Yes No
Yes Yes
3 2
Fails to meet deadlines most of
the times Yes No

Lacks Pre-Training Planning Yes No

Yes Yes
Yes Yes
4 2

84.21% 63.16%
 Supriya Sameer
Comments Score Comments
Trainer is very process centric
and doesn't relate topics to the
real life scenarios.
No

Yes

Yes
2

Needs to learn the different Needs to learn the different

facilitation styles. facilitation styles.
No
Trainer becomes casual at
No times.
0

Lacks in giving corrective Lacks in giving corrective

feedback in a effective feddback in a effective
manner. manner.
No
Needs to be groomed in the
way things should be
communicated to agents Yes
Takes training program
Take training program casually
casually at times and sounds
at times and sound scripted. No scripted.

Yes
2
Works in isolation most of the
times, need to help and
understand the importance of
No co-ordination.
Yes

Yes
2
Yes
 While giving the feedback
sometimes becomes
aggressive. Agents VOC has
not been great about the
trainer.
Needs to be more professional
while communicating with
participants other departments,
feedback has already been
No shared twice.

Yes
2
Did not meet the training
deadlines lot of times. Yes
Have defaulted on the correct
reports lot of times, which has
happened due to lack of
ownership. Yes

Yes
Yes
4

63.16%