Job Description 1

Job title: Change Manager Department: CMO

Reports to (title): Divisional Change & Business Support Division: ELT

Manager
Date: January 2017

PURPOSE OF THE JOB

The role of the Business Change Manager is to ensure that all change initiatives in ELT are understood, that
users are prepared to adopt the new ways of working ensuring that business processes, working practices,
systems and support structures across the business are adjusted in order to drive tangible and non-tangible
business benefits.

PRINCIPAL ACCOUNTABILITIES

The Business Change Manager must ensure that each initiative is effectively delivered into the relevant
business areas by means of carefully developed and co-ordinated change management plans. Specifically, the
Change Manager will ensure:

 each different business area is sufficiently prepared for the impact of the new ways of working
 there is sufficient support available for the new ways of working to operate in a ‘business as usual’ state
 to support colleagues whilst the transition is taking place
 full adoption and utilization is maximised
 reinforcement plans are in place

Key roles and responsibilities

 To be responsible for the delivery of effective change management, which includes the promotion of
business vision, and maintaining the benefits framework that links change delivery to the achievement
of business benefits for ELT
 Working with operational managers to embed changes within the business. Identifying what changes in
processes, procedures and practices are needed to achieve change and deliver the planned benefits.
 To identify and support any additional change managers, key users, and change agents in the
development of appropriate change management plans for any ELT change initiatives
 To deliver change management activities to ensure ongoing stakeholder and user engagement.
Activities will include, but not limited to:

o Plan business change activities for the project

o Deliver and implement Project Change approach plan and strategy
o Training Needs Analysis strategy and plan
o Capture, track and update benefits profiles
o Appropriate change impact assessment work
o Business Readiness activities
o Stakeholder Engagement and management approach
o Lead and promote effective ways of working within the team
o Lead the transition to BAU
o Reporting, planning, managing to plan, managing risks/issues, appropriate escalation
o Ongoing support structure and continuous improvement plans identified
 To liaise with the owners of any other relevant plans to ensure that change requirements remain fully
linked to and part of the overall process for managing change initiatives across ELT
 To ensure that business stability is maintained during the transition and that the changes are effectively
integrated into ELT teams
 To identify and implement mechanisms by which benefits can be realised and measured and to support
the Business in taking ownership of the required activities
 To initiate reviews to ensure that the new capabilities are being embedded and established
 Such other activities as may be required to fulfil your responsibilities

KNOWLEDGE, SKILLS AND EXPERIENCE

 A solid understanding of how people go through change and the change process
 Experience and knowledge of change management principles, methodologies and tools
 Excellent active listening skills
 Ability to clearly articulate messages to a variety of audiences
 Ability to establish and maintain strong relationships
 Forward looking with a holistic approach
 Problem solving and root cause identification skills
 Able to work effectively at all levels in an organisation
 Must be a team player and able to work collaboratively with others
 Familiarity with project management approaches, tools and phase of the project lifecycles
 Experience with a varied scale and type of organisational change efforts

Desirable

 Change management certification, Prosci a plus