Irene Kelly

irekelly717@gmail.com
206.910.2761

Professional Experience

MICROSOFT Technical Program Manager II on Microsoft AI & Research

(Consultant)
11/2018 –  Created Power BI reports with custom dashboards utilizing SQL and Azure Data
Present Explorer (Kusto).
 Built discrete asset management inventory for 500K+ machines for compliance
monitoring purposes increasing efficiency by 90%.
 Innovated an internal anomaly reporting dashboard.
 Coordinated cross-collaborative efforts to resolve issues, resulting in
adherence to security and compliance standards.

MICROSOFT Project Manager (Scrum Master) on Microsoft Universal Store

(Consultant)
09/2016 – Supported 3 teams within Developer and Partner Services utilizing Scrum lifecycle. Led agile
11/2017 planning process including data gathering and reporting metrics that enabled high
performance dev/ops cycles.
 Track and manage tasks in VSTS by utilizing agile features such as: Kanban, backlog,
dashboard, burndown.
 Managed Scrum dashboard for teams in both VSTS and Excel.
 Organized and facilitated daily Quality of Service meetings to ensure teams achieved
organizational goals.
 Demonstrated positive attitude which motivated team performance.
 Used PowerBI to monitor servers to ensure they complied with Microsoft security
standards. These servers-maintained applications for the developer community.

MICROSOFT Senior Program Manager on Microsoft Corporate Marketing Group, Corporate Research
(Consultant) Team
11/2011 – Managed daily operations of Microsoft’s global Enterprise Services Customer Relationship
12/2015 Survey Programs. Subject matter expert on business rules and procedures to ensure high
fidelity of critical monthly survey reporting. These surveys impact thousands of Microsoft
partners and internal employees.
 Trusted by management to program manage monthly surveys with minimal guidance.
 Understands broad corporate goals and communicated priorities to internal customers,
presented information in user friendly manner that included concrete goals and timeline
for actions.
 Resolved complex survey data and reporting problems at all levels, identified specific
areas that needed improvement, clearly articulated problems to international team, and
worked collaboratively to ensure corrections were made. Single point of accountability
for user acceptance testing and signoff.
 Worked in VSTS web portal to track bugs and to provide release management services
with Developer & Test teams to manage a successful outcome.
 Created 100-page standard operating procedure to ensure smooth transition.

MICROSOFT Senior Program Manager at Murphy & Associates Microsoft Product Key Services, Support
(Consultant) Service Platform Group
05/2008 – Responsible for all activities related to product activation for Microsoft Volume
06/2011 License customers. Defined policies and set processes to enable customers to quickly
 activate their desktops, laptops and servers and drive positive Customer and Partner
Experience.
 Work effectively with cross functional groups to propose and manage creative solutions
to improving support and customer satisfaction.
 Set guidelines; created documentation and streamlined support process. Improved
Service Level Agreement from up to 5 days to a 24-hour resolution.
 Supported the design, implementation, and management of team processes to
continuously improve performance and meet overall objectives
 Delivered a monthly status report on performance and product management metrics by
customizing values in customer service application.
 Created thorough standard operating procedure to ensure smooth transition.
 Tools used: Siebel CRM, MS Excel, Power Pivot, MS Word, Internal Microsoft Tools


MICROSOFT Lead Support Analyst - Microsoft Information Technology Application Service Management
(Consultant)
03/2004 – Supported 3 line of business applications that assisted Microsoft Global Marketing and
02/2008 Finance departments with tracking campaign budget and monitor marketing return on
investment performance.
 Work closely within the team to develop standards, implement standards and
troubleshoot complex issues.
 Worked in Visual Studio Team Foundation for monitoring bugs to ensure they were
triaged and prioritized.
 Mentored and directed other support analysts, promoting teambuilding and
professional development.
 Hand-selected to lead user acceptance testing of new reporting tool, established project
priorities and ensured final product supported corporate goals.
 In addition, responsibilities included working with the release management team to
ensure the release management processes and procedures were clearly documented.
 Contract extended from 6 months to 4 years and promotion to lead role due to
thoroughness, integrity and aptitude in quality of service provided.
Tools and Skills
used:

Professional Experience

Tools and Skills MS Power BI, SQL, Kusto Query
Language, Azure Data Explorer, MS
Office, Reporting, Data Management,
Visual Studio Team Services, MS
Excel, Power Pivot, SharePoint, Xpert,
Data Management, Visual Studio
Team Foundation, CRM Applications,
MS Excel, Power Pivot, SharePoint,
SSIS, SSRS, SQL, Siebel CRM, Internal
Microsoft Tools
Time Management, User Support,
Analysis, Strategic Thinking,
Multitasking, Cross-Functional
Collaboration; Customer Service,
Organization, Incident Management,
Analysis,

Continuing Education
 Azure Data Explorer (Kusto Query) 2019
Self-taught query and process data processing skills.
 Bellevue College Continuing Education Certification,
Certified ScrumMaster, 2016 - 2016
 Bellevue College Continuing Education General Studies,
2016 -
Basic Relational Database Essentials Beginning SQL
 Server
Excel 2013: Level 5 - Business Intelligence and Dashboards
 University of Washington Continuing Education
Certification, Database Management, 2003 – 2004

Cover letter

Due to my attention to detail and understanding of data analysis, I taught myself the basic querying in Azure
Data Explorer, this resulted in my report being published to the internal department. These reports help with
Discrete Asset Inventory management and ServiceTree Hierarchy management.