Today’s Rightsourcing

Rightsourcing: |rahyt.sawr-sing|
Rightsourcing is selecting the best way to procure a service and deciding whether a
company is best served by performing a business requirement in-house (insourcing) or
contracting it out to a third-party service provider (outsourcing). Rightsourcing literally
means "choosing the correct source." Source: WhatIs.com

Picking the RIGHT “Sourcing” for Your Needs

More than two-thirds

68%
(68%) of large consumer
products companies are
currently outsourcing
some portion of their
workforce.
Source: PricewaterhouseCoopers Retail & Consumer
Industry Practice Report

Reasons for Outsourcing

Cost Cutting Tool 59%

Enables Focus on Core Business 57%

Solves Capacity Issues 47%

Enhances Service Quality 31%

Critical to Business Needs 28%

Source: Deloitte’s Global Outsourcing Survey

80%
of European and
U.S. outsourcing
firms ranked India
as their number
one outsourcing
destination.
Source: NASSCOM.com

Top Cities and Nations That Have Established

Leadership and a Sizable Revenue Base in Services
Globalization Over the Last Two Decades
Top Global Services Top Super
Location Index Cities

1. India 1. Bangalore
2. China 2. Mumbai
3. Malysia 3. Delhi
4. Indonesia 4. Manila
5. Brazil 5. Hyderabad
6. Vietnam 6. Sau Paulo
7. Philippines 7. Dublin
8. Thailand 8. Kraków
9. Chile 9. Chennai
10. Colombia 10. Buenos Aires
Source: 2017 A.T.Keamey Global Services Location Index: The Widening Impact of Automation

Outsourcing Verticals Within

the Global Industry
IT-BPO
Energy

Healthcare and
Pharmaceuticals
Defense and
Government

Travel and Transport

Telecommunications
Media
Retail
Source: Statista and KPMG’s Global IT-BPO Outsourcing Deals Analysis

Contact center executives expect

the use of synchronous online
channels such as chat, messaging,
chatbots, and text to grow from
6% in 2017 to 16% in 2019.

What is the main driver of growth

within your contact center(s)?
Customer experience has grown
from 71% in 2015 to 88% in 2017.

Source: Deloitte Global Contact Center Survey

Top Reasons Why Firms Outsource IT

Ranked by Global Technology Executives

49% 46% 45% 39%

15%

Frees Up Resources to Improves Our Ability to

Focus on Core Business Innovate

Provides Access to Skills Improves Flexibility in Use

Not Available In-House of Resources

Saves Money
Source: KPMG/Harvey Nash 2017

78%
of businesses all
over the world
feel positive
about their
relationship with
their outsourcing
company.
Source: Deloitte’s Global Outsourcing Survey

GlowTouch is a woman-led organization and is headquartered in Louisville, KY. With US

offices in Chicago and Dallas, as well as, India offices and delivery centers in Mangalore and
Bangalore. We invest in our people so they can bring your company long-term growth.
Y(our) success enables us to give more back to the community – and that’s good for all of us.

glowtouch.com | letschat@glowtouch.com | 502 410 1732