Candi Partridge

FRIT 7738

Technology Program Administrator

Part A: Program Evaluation

Executive Summary
The Media Services Department at Augusta State University
provides a variety of services to the faculty, staff, and students of
the campus. The Media Services Department is divided into four
sub parts. These four sub parts are Media Services, Classroom
Services, Curriculum Center, and Special Events. Each subpart of
the Media Center has an active manager of the department and
one to two student assistants. The Media Services departments
provide services such as rental of audio and visual equipment,
CD’s, DVD’s, video camcorders, digital cameras and digital video
cameras, laptops, projection screens, wireless and handheld
microphones, and speakers. The Special Events department
provides audio and visual equipment for off campus events,
community events, sporting events, and graduations. The Media
Services department provides webinars and video conferencing
for students, faculty, and staff. The classroom services
department services all hardware and software in the classrooms
and lecture halls providing updates and maintenance so the
technology resources work properly during presentations and
lectures. If the classroom does not have presentation equipment
and is requested by faculty, the Classroom Services department
ensures the equipment is present and properly running for the
next presentation. The Curriculum Center is an abundant
resource for education majors to access manipulatives, children’s
books, teacher editions, thematic units, and other instructional
books for teachers.
The multiple student computer workstations have flat screen
monitors and scanners networked to each workstation, making
completing assignments and projects more convenient. Media
Services has the most up to date software and equipment
available for student use including the most recent addition of six
Mac computers with scanners and Photoshop software to assist
with photo and video editing. The Media Services Department is
visited approximately sixty thousand times during a semester by
faculty, staff, and students.
 Organizational Chart

Camille Reid
Library Director

Rosemarie
Axton
Media Services
Director

Shirley Logan Cynthia Britt Ralph

Office Manager Curriculum Hernd
Administrative Center Manager on
Procedures Special Events
Manager
Gordon Edgar
Office Special
Spivey Curriculum LaMo
Manager Events
Classroom Center Student tte
Student Student
Services Assistant Media Center
Assistant Assistant
Manager Manager

Nick Mims Kristopher

Classroom Wells
Services Media Center
Student Student
Assistant Assistant

Cameron
Logan Tim
Classroom Willia
Services ms
Student Media Center
Assistant Student
Methods
I used a few different methods to collect my data. The first method I
used was an interview with the Media Services Director, Rosemarie
Saxton. I corresponded with her through email to set up an
appointment time to meet. Once I met her at her office, we sat and
talked about the variety of services offered through the media services
program at Augusta State University. Ms. Saxton was very polite and
helpful to me as I collected information regarding the program. She
explained the branches of the media services department and that
each branch was responsible for different things. She set up a rotation
for me to go in and meet with each department chairman to learn
more about the services they provide. These were more like
informative sessions where they informed me of their duties and
responsibilities.
The second way I collected data was through observations. I jotted
down notes as we walked around the media services department of
specific technology resources that I was unaware was even in the
department. I graduated from ASU and was so surprised to find some
of the things that were/are available for students. I did not have a
specific checklist to aid in my observation; I just took a lot of notes of
the things I particularly found that would be useful to the students at
Augusta State University.
Existing documentation that I reviewed was various links on the media
services website. These links tell a lot about the department in
general but does not provide an in depth look at the various services
offered and equipment available to students. You are allowed to
browse the media collection by call number, name, or browse the
entire list. The resources in the media collection include audiotapes,
books, CD Roms, DVDs, kits, laser discs, videos, etc. This is especially
helpful if you are off campus and need to check the availability of a
resource in media services. Some of the links on the media services
website require an entry password and these would not be accessible
without a password. One particular piece of information I found on the
site was the organizational chart used above. I clicked on the staff link
to access the list of names for accuracy to create my own
organizational chart and there was a chart already of the media
services staff. I did use the chart in my report, but cited the source to
give credit where it’s due.

Center Context and Goals

The Media Services Department started out in Hardy Hall. It was
located in the lower level and was a part of Reese Library. Supply and
demand was quite different back then. The Learning Center housed
16mm films, audiocassettes, four overhead projectors, five televisions,
and VCRs on carts. This is much different than the amount of
resources and equipment available today. The center also delivered
the equipment and materials to the classrooms that needed it. Today,
most of the equipment needed is already in the classrooms ready to be
used.
Digital media put much higher demand on more updated equipment
for teachers and students use. Media services added GSAMS to the
classrooms to enable video conferencing, student computer work
stations each were equipped with flatbed scanners, and video editing
systems were purchased. With the addition of new equipment, more
space was needed to house all of the equipment. When the new
building was built, University Hall, the Media Services department
received a nice storage room for the new equipment that had been
purchased. University Hall was completed in 2004 at time, which
media services relocated to their new home on the lower level of the
building. The media services center is alive and very active today.
Among the faculty, staff, and students at Augusta State, the Media
Services department is visited approximately sixty thousand times
during each semester!
Source: http://www.aug.edu/media_services/pdf/sacs/Media%20Services%20then%20and
%20now.pdf

The mission statement of Augusta State Media Services is to support

the University Curriculum by providing comprehensive, high quality
resources to support the faculty in their use of technologies to enhance
and extend their
teaching and learning. Media Services provides the equipment,
expertise, and technical support needed to integrate new technologies
into classroom teaching and learning.
Source:
http://www.aug.edu/unit_plans/plans/media_services_curriculum_center_20102011_unit_plan.p
df

The goals of the center are as follows:

1. To improve recruitment, retention, and satisfaction of students
through effective marketing, adequate course offerings, convenient
course scheduling, quality advisement, and programs that meet the
needs of all students.
2. Develop and maintain high quality academic programs in which
curricular offerings meet the needs of a rapidly changing world and
dynamic career marketplace.
3. Make academic offerings and services as seamless as possible with
K-12 schools and other accredited colleges and universities.
4.Provide educational, cultural, and professional services to the
community through continuing education programs, performing arts
programs, and faculty and staff public service.
 Source:
http://www.aug.edu/unit_plans/plans/media_services_curriculum_center_20102011_unit_plan.p
df

The job titles of key personnel staff of the Media Services Center are
included in the table below.
Name Position Job Description
Camille Reid Library Director Oversees the multiple functions of the
library, budget, media services director,
purchasing of new resources, etc.
Rosemarie Media Services Director Oversees the media services
Axton department, lead staff meetings, assist
with designing the budget, and Unit
Plan for the upcoming year.
Shirley Logan Office Coordinator Orders classroom parts and
replacements, manages the budget,
orders new equipment, manages
purchase orders, monthly audits, check
in inventory
Gordon Spivey Classroom Services Manages/updates/services all
Manager equipment in the classrooms, assist
faculty with technology equipment,
track services calls to keep up with
equipment
Cynthia Britt Curriculum Center Order books for the curriculum center,
Management assist education majors with designing
units/lesson plans, assist with
laminating, binding books, Check in and
out books and manipulatives to
students
Edgar LaMotte Media Center Manager Handles all audio/visual needs for
faculty/staff on campus; assists with
video production/editing, hands on
assistance for students, manages all
equipment and check/in out
procedures, video cataloging/inventory,
manages print/copy machines, and all
other equipment in the media services
 department.
Ralph Herndon Assistant Director Special Separate service within the media
Events services department; provides
projection, screen, sound, equipment,
etc. for events, schedules and sets up
webinars and video conferencing;
audio/video services for community and
off campus events, sporting events,
graduation, etc.

Evaluation
The Augusta State University Media Services department is thriving
among the faculty, staff, and students of the campus. The department
has the most up to date equipment and software available to faculty,
staff, and students. The friendly media services staff greets faculty,
staff, and students with a smile and a readiness to help with whatever
needs you may have. The center is equipped with a variety of
resources that are available for check out. Some of these resources
include Dell laptops, digital and video cameras, digital cameras,
tripods, a selection of over 13,000 DVD’s, CD’s, and printed music. In
addition, projection screens, wireless and handheld microphones,
overhead projectors, stereos, mixers, and headphones are also
available. The center has six video editing stations equipped with
large screen Mac Computers, scanners, and Photoshop software. The
center is equipped with twenty-four and forty-four inch printers. Two
private rooms are available for viewing DVD’s and videos on HD
projectors. The Classroom Services department is well organized and
ready to assist classroom professors with troubleshooting equipment,
setting up equipment for a special presentations, assisting with
student equipment, and keeping all equipment updated and operating
properly. The Special Events staff is thriving as it reaches out to the
community and provides for off campus events. The Special Events
staff organizes webinars, community events such as the Fall Film
Series, and campus wide fundraisers such as A-Day, sporting events,
graduations, and the newest trend, video conferencing job interviews.
Special Events staff has sponsored approximately 300 – 400 events
within the last five years through the campus and community. The
Curriculum Center is active with education majors. The Curriculum
Center has an abundance of materials for education majors to create
thematic learning units. The center has curriculum to assist with
learning about the four blocks method, how to teach exceptional
children in the classroom, and classroom discipline. The Curriculum
 Center also has GACE study books to assist students with the
Certification Exam. It also houses a variety of manipulatives for all
academic subjects, children’s reading books, and teacher editions to

got media services?

aid with lessons taught in the classroom. Curriculum Center Manager,
Cynthia Britt, said many of the resources are ordered but they also
receive donated resources as well.

University Hall: Room 156 Hours of Operation: Monday - Tuesday 8am – 10pm, Wednesday – Thursday 8am – 8pm,
Friday 8am – 4:30pm; Closed Saturday and Sunday.

Do you have media services? Need a computer? Printer? Copier? Scanner? Digital
video camera? Need a DVD or VHS for a class or book? Need help with a
presentation? We can help! Come by and check out the variety of services we
Part B: Monthly
provide. Be sure to bring your Jag ID card.
Report

Appendix
Appendix

~What’s happening in
Media Services?
Media Services just checked in

WHY THREE NEW Mac Computers and

scanners to assist you with your
At the Media Center,?
It’s a “WOW” Moment! students findvideo editing needs! Come by and
the technology
~Last month, media services check out these new computers and
support needed to achieve educational and
assisted with approximately experiment with the Photoshop
professional goals. The Media Center
15,000encompasses
services to students,
media services, classroom software!
faculty, and
services, staffand
satellite of video conferencing, the
curriculum center, and special events office.
Augusta State University.
Media Center staff provide free instructional
We are here YOU!
forto students, faculty, and staff.
services
So, stop by and see us and let us assist
you with your education Contact us:
needs! Media Center: 706-737-1703
Fax: 706-737-1773
www.aug.edu/media_services
 Appendix
Interview Questions with Media Services Director
~What are some of your duties and responsibilities?

~What is the mission of the center?

~Are there any sub departments under you? If so, how many and
what are
they?

~What are some of the operating procedures of the center?

~Did the center start when the University began?

~What is the status of the center?

~Is there any additional information that would be useful to me to

include in my
report?