JABATAN PEMBANGUNAN KEMAHIRAN

KEMENTERIAN SUMBER MANUSIA

ARAS 7 & 8 BLOK D4, KOMPLEK D
PUSAT PENTADBIRAN KERAJAAN PERSEKUTUAN
62530 PUTRAJAYA

KERTAS TUGASAN
(ASSIGNMENT SHEET)

KOD DAN NAMA

PROGRAM /
Z-009-1:2015 CORE ABILITIES
PROGRAM’S CODE AND
NAME

TAHAP / LEVEL 1 (ONE)

NO. DAN TAJUK

KEBOLEHAN TERAS / CA01 BASIC WORKING COMMUNICATION
CORE ABILITY NO. AND
TITLE

01.01 APPLY WORKING LANGUAGE APPROPRIATE

NO. DAN PENYATAAN (ENGLISH / NATIONAL LANGUAGE ETC)
KEBOLEHAN /
01.02 APPLY ORAL COMMUNICATION AND SPEAK
ABILITY NO. AND
STATEMENT REASONABLY
01.03 UNDERSTAND READING MATERIAL

Mukasurat / Page: 1
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TAJUK / TITLE : ORAL COMMUNICATION

TUJUAN / PURPOSE :
This Assignment Sheet is intended to enhance knowledge and understanding of
reading material.

ARAHAN / INSTRUCTION :

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You are requiqterd to answer all the questions and allowed to refer on Infiormation
Sheet Z-009-1:2015-M01/P(2/3)

SOALAN / QUESTION :

For question no 1 – 6, Write TRUE or FALSE for following statement

(6 mark)
1. The process of communication involve speaker and listener.

2. The feedback is spontaneous in oral communication.

3. Interpersonal is a self talk.

4. A sign language and a gesture are oral communication.

5. A smile and body movement are a part of communication.

6. Oral communication needs training, practice and skill to speak effectively in

a formal situation.

7. Communication can be classified into two categories. There are _______________

and _________________
(1 mark)
8. Basically oral communication involves two parties. There are _______________ and
____________________.
(1 mark)
9. Communications through words are called _________________ and
communications through symbols are called __________________
(1 mark)

10. Which statement is NOT TRUE about oral communication

A. It is a indirect conversation

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B. It feedback is spontaneous
C. It happen by word of mouth.
D. It suitable in informal situation.

11. Name five (5) media of oral communication.

____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
(5 mark)
12. Explain briefly how the idea or information can be express clearly
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
(5 mark)

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SKEMA JAWAPAN

1. True
2. True
3. False
4. False
5. True
6. True
7. Verbal communication, nonverbal communication
8. Sender/speaker, receiver/listener/audiences
9. Verbal communication, non-verbal communication
10. A
11.
a. Face to face conversations.
b. Telephone talk.
c. Interviews.
d. Presentations.
e. Discussions.
f. Meetings.
g. Lectures.
h. Speech.
i. Video phones.
12.
i. Language easily understood
Remember that the language you use everyday may be confusing to others.
Simplify anything you can in order to find a comfort level for your listener
ii. Illustrations.
Research has proven that over 60% of those listening to us are visual
learners. An illustration may engage your audience, and help stimulate
learning
iii. Organize Thoughts
This will allow those listening to you to remain on the same level because
people enjoy order and clarity.
iv. Narrow subject to key points
Discuss what you feel is most important, don’t overload your listener with
unnecessary information.
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