INTRODUCTION

Banking industry is one of the fasting growing industries of the last

decade. We have seen many ups and downs in the banking industry. This is the
requirement of Shah Abdul Latif University to do Eight Weeks Internship in any
organization to gain practical exposure of the theoretical aspects studied in the
semesters.

MCB is one of the leading banks of Pakistan with a market share of 12.5%. It is
also the pioneer in innovative consumer banking in Pakistan. It is the largest
private sector bank in Pakistan. It is the most preferred provider of quality
financial services and is usually considered the best place to work. It has
developed a large stable deposit base. The bank today boasts of largest online
branch and ATM network in the country.

ACHIEVEMENTS

MCB is the only bank in Pakistan that has achieved 7 Euro Money Awards and 5
Asia Money Awards for being “The Best Domestic Commercial Bank in
Pakistan”, along with several other Awards including the Best Trade Finance of
Pakistan for two consecutive years. These accolades are the proof of our
consistent effort in providing the customers with utmost care and quality.

COMPANY HISTORY

Muslim Commercial Bank Limited. (MCB), the largest private sector bank in
Pakistan. Incorporated in 1948 by the Adamjee group, MCB soon earned a
reputation of solid and conservative financial institution. During the 1960s the
bank grew rapidly with a concentration on trade finance products. In 1947, MCB
was nationalizes along all other private sector banks. MCB was the first bank to
be privatized in 1991 during the Nawaz Sharif’s government financial sector
deregulation policies. During the first five years, the private management
concentrated on growth utilizing its extensive network of branches and developed
a large and stable deposit base. Since privatization, the bank has made
tremendous headway in improving the operational efficiency through human
resource development and employment of technology. The bank today boasts
the target online brand and ATM network in the country.

MCB’s main focus remains on consumer banking and its growing reputation as a
full service provider gives the bank an edge in front of increased competition in
the banking sector in Pakistan. With a network of over 1200 branches and a
team of dedicated professionals, MCB with an international outlook and a
regional focus ensures prompt customer service and innovative solutions to
business and personal needs.
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The consumer banking provides customers with innovative saving schemes,
products and services. The ATM network is the largest in Pakistan and the Pak
Rupee Travelers Cheques are market leaders. MCB was the first to introduce the
photo card with the introduction of MCB Master Card. Corporate banking ensures
assistance from a dedicated team of professional financial advisors for
underwriting, project finance or corporate advisory services.

OUR VISION & MISSION

“To become the preferred provider of quality financial services in the country with
profitability and responsibility and to be the best place to work”

 VISION STATEMENT

To be the leading financial services provider, partnering with our customers for a
more prosperous and secure future.

 MISSION STATEMENT

We are a team of committed professionals, providing innovative and efficient

financial solutions to create and nurture long-term relationships with our
customers. In doing so, we ensure that our shareholders can invest with
confidence in us.

PRODUCTS AND SERVICES

 ON-LINE

The largest network of over 315 on-line branches in the country and growing.
Providing customers with 24 * 7 real time on-line transaction facilities.

 MCB FULL DAY BANKING

Enjoy the convenience of extended banking hours from

9 to 5, even on Saturdays, for satisfying your banking
needs at all MCB Full Day Banking branches across
the country where you are now served with a wide range of services through the
day.
  365

A deposit account for customers with substantial balances, offering profit on a

daily product basis with the facility of unlimited withdrawals.

 MCB SPECIAL RUPEE TERM DEPOSITS

MCB’s Special Rupee Term Deposits offer a very attractive term investment
option with ease and convenience. Tenor’s options available are of 3 months, 6
months, 1 year, 3 years and 5 years. You can also avail a credit facility up to
75% of your total deposits.

 MCB LOCKERS

The best protection for your valuables. Lockers of different

capacities are available nationwide.

 MCB CARDS

A local Point of Sale acquiring network facilitating

acceptance of all major card brands.

 MCB REMIT EXPRESS

International remittances with a two-way messaging facility

delivered at your doorstop within 24 to 72 hours.

 MCB ISLAMIC BANKING

MCB Islamic Banking provides Riba Free and

Shariah Complaint solutions to various customer
segments in a growing number of cities. With the
help of Shariah specialists, lawyers and professional commercial bankers, we
have the best solutions to cater your needs the Islamic way.
 CONCLUSION

During the study of internship, I drew the following conclusions.

MCB limited has implemented a SYMBOL system which promises the efficiency
growth of the bank. MIS and computerization of branches has enhanced the
efficiency of the bank. Delegation of authority, wide branch network with ATM
installation and wide participation of employees in the decision making provides
the bank a competitive edge. The bank provides a conducive environment for
career growth. The bank pays a too low rate of interest on deposits which in
unattractive for its customers. There are too lengthy formalities and procedures
involved in mortgage of properties offered as collateral to the bank.
The MCB bank made substation progress, recording strong growth in revenues
and earnings. The main derives were increase in outreach, strengthened human
resources. Including changes at the senior management level, enhanced product
portfolios, improved control and vigilant credit risk management. Our primary
focus was our customers and we worked diligently through the year to increase
satisfaction and loyalty as the needs and expectation of our diversified base of
customers continued to expand. A key initiative aimed at including a segment
based approach to the overall business was the segregation of the retail banking
group into commercial and consumer banking groups. This expected to help the
MCB bank in providing customer centric solution in a more group generated
healthy deposit and strengthened its SME lending.

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EXECUTIVE SUMMARY
ABOUT MCB

MCB (Formerly Muslim Commercial Bank Ltd.) is the largest private sector bank
in Pakistan. The Adamjee group incorporated in 1948. It proposed during the
1950’s and 60’s. In 1975 it was nationalized with all other private sector bank.
Then 1991 it was privatized. Since the bank has been headway in improving of
technology. In the year 2006 bank name was changed to MCB Limited. The bank
is now included as one of the top most bank of the nation.

MCB has been awarded as a Euromoney Award 2008 for the "Best Bank in Asia"
The Chairman of MCB is Mian Mohammad Mansha and the President / CEO is
Mr. Atif Aslam Bajwa. MCB is one of the leading banks of Pakistan with a deposit
base of about Rs. 280 billion and total assets of around Rs.300 billion.
Incorporated in 1947, MCB soon earned the reputation of a solid and
conservative financial institution managed by expatriate executives. In 1974,
MCB was nationalized along with all other private sector banks. The Bank has a
customer base of approximately 4 million and a nationwide distribution network of
1,026 branches, including 8 Islamic banking branches, and over 300 ATMs, in a
market with a population of 60 million. During the last fifteen years, the Bank has
concentrated on growth through improving service quality, investment in
technology and people, utilizing its extensive branch network, developing a large
and stable deposit base.
I have learnt a lot in Pakistani Chowk Branch about Opening of Accounts,
Clearing and Transferring of Cheques, Issuing the Cheques Books, Demand
Drafts other Documents etc. The exposure has given me a lot of knowledge
especially about consumer banking operations in branch. Bank was previously
working on MIB’s software. In the year 2004 bank introduced new latest software
“SYMBOL”. Now most of the branches located in Karachi, Lahore and Islamabad
regions are working on SYMBOL software. MCB is the leading entity of the
country that has always been at the forefront of economical, technological,
financial growth and stability.
 Assignment
Of

Submitted to: SIR. KHURRAM ABBAS

Submitted by: IMRAN NASEER

Roll# BBD-08-08

Bahauddin Zakriya University Multan

Sub Campus D.G.Khan