Watson Assistant DFW Z User Group

for your March 20, 2018

business

Troy Dugger – tdugger@us.ibm.com

UX/UI Designer and Front-End Developer,
Watson Assistant Solutions,
Consumer Business - IBM Watson IoT.
Watson Assistant is an enterprise
artificial intelligence (AI) assistant
that helps businesses enhance
brand loyalty and transform their
customer experiences by
delivering proactive and
personalized services while
ensuring data privacy.
Watson Assistant
Your
for your
business Customers
Continual learning for
customized experiences

Your Brand Your Data

Increased engagement Secure and
and loyalty personalized insights
Watson Assistant allows businesses to improve
how end-users engage

Build once, deploy across Create natural language interactions

multiple platforms to better serve your end-users

Get started quickly with Create an omni-channel

pre-built content experience for better user
engagement

Walk customers through business Leverage machine learning

processes like application forms or approaches to improve the
resetting a password conversational model
4
 Watson Assistant Watson Assistant Solutions
On the road ..
‒ Best places to go
‒ Interfacing with my home– garage, lights, thermostat
‒ Preparing for a trip
deploy across natural ‒ Keeping an eye on my family
multiple language ‒ Why is my check engine light on?
platforms
In your hotel ..
‒ Play my favorite music
‒ I feel cold
‒ Where can I get the best Thai food?
pre-built omni- ‒ Check on my home and family
content channel ‒ Plan for weather and travel

At home ..
‒ Are my kids, pets, parents all right?
‒ Is my home safe?
‒ Did I turn off the stove?
business machine ‒ Are there any alarms?
processes learning
In your pocket ..
‒ Notify me when my kids get home
‒ Let me know if my meeting moved
‒ Help me order my coffee to go
‒ Where is my colleague sitting today?
IBM Watson Assistant portfolio
IBM Watson Assistant Solutions

For Other
Hospitality Automotive
Industries

IBM Watson Assistant

1. Comes 2. Understands 3. Recommends 4. Protects

pre-trained your data
Harness the power of cognitive IoT —
A digital assistant that knows you

Personalized Proactive Portable

Will be able to utilize deep Will be able to anticipate a Provides consistent user
knowledge about the user need and act on it experience across various
and its environment form factors and moves with
the user

7 Watson / Presentation Title / Date 7

Skills, capabilities and functions

Point of
Vehicle Assistant
Calendar
Interests

Command &
Weather
Control

Weather Calendar Checklist

Education Wikipedia

Mobile App Assistant

Food Checklist

Travel Shopping
Weather Wikipedia Shopping

8
Marketecture - Watson Assistant Solutions IoT Platform

Routing Skills
Core
Point of
Calendar
Interests

Context
Watson
Management Command World Cloud
Weather
& Control Models
Conversation Agents Watson Data
Analyzer
Sports Wikipedia Cognitive Platform
Profiles
Admin OpenWhisk
console
Food Checklist

IFTTT
Travel Shopping

IFTTT

IBM confidential ©IBM Corporation 9

How Watson Assistant Delivers Value
Your Customers
Your
- Personalized experiences built with AI Technology
Your Brand
- Continual learning
- Designed to solve enterprise-wise problems Customers Increased engagement
- Rich & broad set of services across language, speech, Continual learning for and loyalty
empathy, knowledge organization and higher reasoning customized experiences

Your Brand

- Build brand engagement and loyalty with unparalleled

domain and industry expertise brought to your business
- Unique data sets and pre-trained knowledge
- Watson Assistant learns, and can be customized for your
business

Your Data
Your Data
- Clients have choice and control over their data and IP Secure and
- Clients data is not a commodity to be monetized or traded; personalized insights
always safe and secure!

10
Get started today www.ibm.com/watson/ai-assistant