Atul Kumar Singh

Mobile: +91-9716707720
E-Mail: mailtoatulkrsingh@gmail.com

CAREER OBJECTIVE

With a strong willingness to learn, I would like to work and grow in a dynamic industry that provides me an
opportunity to utilize and enhance my knowledge and professional skills for mutual benefit.

PROFESSIONAL EXPERIENCE

• Organization: - PwC

➢ Position :- Network Support Engineer.

➢ Place :- Gurgaon.
➢ Duration :- 17-Sept 2018 - Till Now

Roles & Responsibilities:

• Managing workstations, servers, Monitors and ensures the stability of the network infrastructure with the help
of Solar Wind monitoring tool.
• Monthly Patching of Servers based on Linux and Windows Operating systems & Update definition patches.
• Managing, supporting and troubleshooting Level 1 network Issues.

• Responsible for diagnose server or network alerts, events or issues.

• Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to
appropriate technical teams and prioritize incidents in accordance with customer business requirements
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script
execution, etc.)
• Provide technical support for both hardware and software issues our users encounter.
• Responsible to analyzing network topologies and identifying network performance issues.
• Assigned responsibilities of updating network performance to the senior network engineer with the help of
Service Now ticketing tool.
• Managed user administration for domain access.
• Perform regular security checks on workstations and servers.
• Managing network devices: switch, wireless modem.
• Resolving connectivity, file sharing and firewall related problems – Very basic.
• Configuring wireless modem and resolving Internet connectivity problems.
• Providing network administration and support.
• Helping customers with their network related issues.
• Troubleshooting Desktop, Laptop, Workstation & LAN.
• Configuring and troubleshooting mail client.
• System State backup & Restoration
• Resolving user queries remotely using remote assistance & Remote Desktop.
PROFESSIONAL TRAINING

• Completed Cisco CCNA Routing and Switching Training from Network Bull Gurgaon.
• Undergoing Cisco CCNP Routing and Switching Training from Network Bull Gurgaon.
• ITIL (Foundation) V4 trained.

TECHNICAL SKILLS

Learner with an attitude to make a good career in Networking

• Good knowledge of OSI & TCP/IP model.

• Configuration and Troubleshooting Cisco 1800, 2600, 2800 series routers.
• Configuration and Troubleshooting of Cisco 2950, 3750 series catalyst switches.
• Configuration of routing protocols: - STATIC, RIPv1, RIPv2, EIGRP, OSPF & BGP.
• Switching: - VLAN, VTP, STP, DTP.
• Route summarization, Load balancing.
• Hands on experience of cisco routers backup, recovery & password breaking.
• Implementing LAN and WAN connections using switches and routers.
• Knowledge of IPsec VPN.
• Setup of layer 2, layer 3 switching.
• Basic knowledge of BGP and MPLS
• Others: -ACL, NAT, PAT, PPP, CHAP, FRAME RELAY, DHCP, DNS.
• Knowledge of IPV-4
➢ Sub netting
➢ Summarization
➢ VLSM
• Knowledge of Telnet & SSH

Network Operating System and Vendor Knowledge:

• Cisco Routers : - ASR 900/9K Series, 7600 series Routers.
• Cisco Switches : - 4948/ME3400.

PROFESSIONAL EXPERIENCE

• Organization : - Concentrix Daksh Pvt. Ltd.

➢ Position :- Support Engineer.

➢ Place :- Gurgaon
➢ Duration :- Feb-2017 to August-2018

Roles & Responsibilities:

• Monitoring and maintain the Network with an organization as support engineer role.
 • Managing CSC help desk tool to raise incident.
• If there any issue or change required such as forget password, ant viruses or E-mail Issue then we will
responsible to resolve the issue otherwise assigned to responsible person.
• Installing and configuring the computer system and diagnosing hardware/software fault and solving technical
problem.
• Work with customer to identify the computer problem and advising on the solution.
• Data backup/recovery/restore from various media.
• Testing and fixing the fault equipment.
• Replace the part as per requirement.
• Support the roll out of new application.
• Setup a new user account and profile and deal with password issue.

EDUCATION
QUALIFICATION BOARD/UNIVERSITY YEAR OF
PASSING
B.Tech (E.C) U.P.T.U 2016

H.S.S.C. B.S.E.B 2012

S.S.C. B.S.E.B 2010

PREFERENCE
• Willing to Travel -: High
• Willing to Relocate -: Yes
• Availability -: Immediately
STRENGTH
• Dedicated towards network
• Quick to pick up new skills
• Flexible
• Eager to learn
• Communication languages (English ,Hindi)
PERSONAL DETAILS
• Father Name : Lt Rajesh Singh
• Date Of Birth : 10-04-1994
• Address : E-80 2nd Floor Ganesh Nagar New Delhi-110092
DECLARATION
I hereby declare that the above information is correct to the best of my knowledge and I bear the full responsibility for
the correctness of the abovementioned particulars.

Date:

Place: Delhi (Atul Kumar Singh)