teleCommunications

Operations for supporting new revenue sources while minimizing costs

Comarch OSS Suite

Comarch strengths in OSS
Comarch supports telecommunication operators with the Comarch
OSS Suite – a set of modular products enabling the construction of an
OSS solution tailored to your business requirements.
Flexibility in adjusting to client business models
The suite allows for easy configuration and adaptation of processes
to support different business models and functional areas.
A balance between flexibility and performance
The OSS products are based on an out-the-box data model and pro-
cesses. They can be implemented as they are or customized with de-
sign tools to adapt to client needs. The adaptations are made without
degradation of the product operational performance.
Supporting planning activities and providing auditing capabilities
The OSS can be used for planning process support, storing future
network states and keeping the closed loop with network reconcili-
ation – planning is done based on current network data. Additionally,
the systems tracks all data changes.
Vendor agnostic approach to the network model
The solution is easily extendable to support various technologies and
network vendors.
Both service and network layers within the same solution
Comprehensive system tracking both service and network informa-
tion, faults and quality.
2 3
More value for your business
One of the Comarch’s fundamental distinguishing factors is
our focus on the flexibility and configurability of our solutions,
Next Generation Service Fulfillment
which are developed in-house and customized to suit the spe- Next Generation Service Assurance
cific needs of our customers. Our solutions are business driv-
en, and have evolved since the company’s inception in 1993,
Service Quality Management
based on customer demand. With 17 years of experience, Co- Network & Service Inventory
march is expert at the design, implementation, as well as in- Next Generation Network Planning
tegration of our solutions and services. We are proud to work
with customers from four different continents, including some
of the market’s largest players, such as T-Mobile Internation-
The OSS Suite is composed of fine-grained modules, which
al, Vodafone Germany, Telefónica O2 Germany.
can be implemented together in different combinations sup-
porting the telecom operators service and network layers of
The following core solutions of the OSS Suite are created by
Operations Support and Readiness, as well as Fulfillment and
leveraging individual OSS Suite modules:
Assurance areas.
Comarch OSS Suite
Operations Support & Readiness Fulfillment Assurance
OSS Process Management
Network & Service Inventory Network & Service ASSURANCE
Service Inventory Management SLA Management
Service
Fulfillment
Service Quality Service
Network Inventory Management Management Monitoring
Performance Fault
Auto-discovery & Reconciliation Provisioning Management Management
OSS Mediation
  Figure 1: Comarch OSS Suite
Operational benefits
Two delivery methods: either independent modules follow- Optimized operation costs provided by the seamless
ing the best-of-breed paradigm for dedicated requirements,
or advantages of fully pre-integrated solutions
integration of the customer service layer and the network
resources, in combination with orchestration via dedicated
operational processes
Reduced integration costs due to modules based on
industry standards (eTOM, ITIL, SID, MTOSI) Shortened time for introducing new services to end cus-
tomers through service lifecycle management and service
Complete pre-integrated solution, comprising the vertical
eTOM areas of fulfillment, assurance, operations support
fulfillment, with service assurance process automation
spanning the service and network layers
and readiness, and product lifecycle management
Business-driven operations enabled by bridging the gap
between the customer-centric view and network-driven
operations
Comarch OSS Suite – Logical Architecture Comarch OSS Suite – Modules

The logical architecture of the Comarch OSS Suite is depicted bus. The openness of the OSS Suite architecture is based on Network & Service Inventory Absence of gaps between the corporate, customer-centric
in Figure 2. This modern set of tools for your business is built the NGOSS concept, with a prominent role for SID, eTOM and view and underlying technical infrastructure, thus ensuring
from open interface modules, which can communicate with MTOSI standards. Comarch Network & Service Inventory is a pre-integrated solu- more effective cost control of network development and
each other or third party components via the communication tion providing you the key benefits of a joint customer/resource maintenance
view, end-to-end support for service fulfillment and service as-
surance. The Network Inventory module is responsible for main- Improved resource utilization
KnowHow Database Trouble Ticketing system (3rd party) BSS (3rd party)
taining information for a comprehensive multi-vendor, multi- Heightened process automation enabled by the “intel-
Other systems technology network. In contrast, Service Inventory provides a ligence” captured in comprehensive data
customer-centric view of the network by leveraging the TMF
SID: CFS-RFS-R model. Managing Customer Facing Services Capture of complex dependencies between both physical
(CFS) provides a point for integration with BSS systems. and logical resources, as well as customer services, thus
Enhanced Communication Bus Reusable components enabling more efficient management of inter-dependent
of Comarch OSS
Authentication System resources and service lifecycles
Comarch Comarch Fault Comarch Comarch Comarch Comarch SLA Comarch Service Repository &
Configuration Management OSS Process Inventory Performance Management Service Quality Configuration
The solution provides the following benefits: A central inventory providing a unified view for various
Management Management Management Management Management cross-organizational operational processes
Operational excellence resulting from a complete top-down
Support for tracking changes in planning and network
Comarch Reporting Notification view, from services to the underlying network resources
Service Service & Escalation configuration
Management Service

Comarch OSS Comarch OSS

Enhanced Communication Bus Console WEB Console

Mediation Mediation Mediation Comarch OSS Mediation !

Device Device Device Platform Melody Service

!
Radio Access Core Network Melody Platform
Network Environment
3rd party system NMS/EMS Physical devices

  Figure 2: Comarch OSS Suite – logical architecture

!
Content Server Cluster Application
Comarch OSS is unique solution combining service inventory, The service inventory provides a hub for integration of the SMSC DNS GSN Provider
UTRAN GERAN
service fulfillment and service assurance in one framework. service and resource layer, and can also serve the information
Services are not just abstract models - they are related to to external systems, such as Trouble Ticketing. CFS !
resources. Through this relation, Comarch OSS provides capa-
RFS
bilities such as service impact calculation or service decom-
position on resource activation and provisioning processes. Benefits 3rd party provided service Content Content Melody Server
Manager Provider
Increased business automation, due to retaining intel-
ligence from inventory data for use in service fulfillment
Service Service
and assurance process automation
fulfillment
CRM
assurance
CRM
  Figure 4: Network event customer service impact calculation based on service model stored in service inventory
Customer
Focus Customer
Facing Services
Increased ability to shift the focus from network operation
Capture customer Calculate to customer service innovation
needs Customer service
impact
Bridged gap between service inception and network
operations NG Service Fulfillment
Resource
Facing Services
Identify what
technical services
Identify impacted
technical services Faster service introduction, with service fulfillment and Another part of the Comarch OSS Suite that can help you quickly NGSF also gives you the ability to embrace new revenue sourc-
are required
service assurance operational readiness and efficiently launch and deliver services to your customers es, based on complex convergent services with a prominent
is the Comarch Next Generation Service Fulfillment. The solu- role in content-based services.
Resources
Efficient delivery and assurance of convergent services tion is based on a component-based service creation con-
Allocate resources Identify faulty
resources cept, which is implemented by a service catalog-driven ser-
Network
Focus
Reduced maintenance costs, due to a single tool that has the vice assembly process.
  Figure 3: Fulfillment and Assurance data driven synergy potential to replace complex IT landscape.

4 5
NG Service Assurance Streamlines integration of new services through pre-
Yes
OSS Process Management contains the following features:
formatted counter and KPI tables, and out-of-the-box Yes
Since your customers are the main focus of your business, you statistical functions Order Change
Equipment
equipment No to be Ready-to-use process library tuned for telco operations
need an efficient tool that can guarantee that the service they available
on date
Verify
spares
executed

receive is of the highest quality. Comarch NG Service Assur- Enables service quality visualization through KPI graphs, No
Change approval
Equipment
available No costs associated with the integration of BPM with the
ance can help you improve your customers’ experience due to which can be embedded into company dashboards based Verify
Affected
Verify
SLA
No Yes
OSS platform
Schedule Services
its two main capabilities: pro-activeness and the reduction of on web portlets Change

the time required for service incident resolution. No

Is
approved Yes
Change
Approved
Equipment
available High level of automation achieved by attaining intelligence
Includes out-of-the-box capabilities for integration with from OSS data for enhanced process automation
Change
BI tools Request

Pro-activeness is achieved through early detection of service
incidents, based on network events and customer impact cal-
culation. The early detection enables beginning the resolution
of the service incident before the customer experiences any
service deterioration.
The reduction in service incident resolution is achieved through
the automated analysis of root causes, and the implemen-
tation of ITIL industry best practices for service incident and
problem management.
The solution helps the service provider with the following
activities
Processes
Next Generation Network Planning
Comarch Next Generation Network Planning is a multi-ven-
dor and multi-technology solution that provides support for Services
activities related to the planning and management of a mo-
bile network, including radio, transport and the core network.
It enables simplification and automation of network operation
through the integration of planning and optimization, config- Resources
uration management and network provisioning functional-  
ities, and delivers Self-Organizing Networks (SON) capabili-
ties to your doorstep.
Reduced costs and time-to-market for new service
introduction, driven by highly automated service fulfillment
processes
Increased end-customer satisfaction due to self-learning
service assurance processes
Open interface for integration with corporate BPM and
ERP platforms
Figure 5: Processes as an additional layer

The modules described below are at the heart of the Comarch

customer
Improved customer experience through a reduction of ser- Next Generation Network Planning solution and enable address- Strategy, Infrastructure & Product Operations
vice incidents and faster service restoration processes ing various use cases related to strategic and operational plan-
Strategy & Commit Infrastructure Product Lifecycle Operations Fulfillment Assurance Billing
Pro-active service incident management capability ning of radio, transport and the core network. Lifecycle Management Support &
Management Readiness
Reduced costs due to increased automation, both in Customer Relationship
customer service impact calculation and root cause Process Management - allows fully managed and controlled Marketing & Offer Management Management

analysis execution of all operational processes

Service Management &

Service incident and problem management excellence, Auto-Discovery & Reconciliation - enables attaining Service Development & Management
Comarch OSS Operations

achieved by leveraging a ready-to-use ITIL process information regarding current network status, as well as Process Management Resource Management &
library the configuration of SON functions Resource Development & Management Operations

Business-oriented, customer service-centric view of Network Provisioning - multi-vendor provisioning sys- Supplier/Partner Relationship
Supply Chain Development & Management Management
network quality tem capable of configuring all network elements, while
simultaneously reflecting all the changes in the inventory
Customer impact prioritized incident resolution database
process
Automation Engine - enables automation of manual Enterprise Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
More efficient SLA management due to the translation of activities related to planning and optimization. Flows of Management Planning Management Management Management

automated network events into customer impact automated operations can be run by users, represent Financial & Asset Stakeholder & External Human Resources
parts of processes, or can be provided as a web service Management Relations Management Management
and triggered via an external system
Service Quality Management   Figure 6: Comarch OSS Suite vs. eTOM
Planning & Optimization Modules - pluggable pieces of
Comarch Service Quality Management is a module for aggre- logic used to prepare plans and calculate required radio,
gating all network and applications statistics, calculating KPI transport and core network parameters OSS Mediation
and KQI, and propagating these KPIs in the service hierarchy. Comarch OSS
This is an extremely important module for Service Assurance
solutions, where the service state does not depend solely upon OSS Process Management The primary role of Comarch OSS Mediation is to assure that
alarms, but also on the quality of the network and supporting upper layer OSS systems contain a realistic view of the un- Comarch OSS Mediation
systems. The solution enriches the service assurance process Comarch OSS Process Management is a BPM platform, pre-in-
derlying network, as well as the ability to apply management Comarch Comarch Comarch Comarch
by automated correlation of the network and service statistics tegrated with the OSS Suite and equipped with a ready-to-use Mediator Mediator Mediator Mediator
operations down to the network.
with existing faults. It provides the following benefits: OSS process library. The library is based on ITIL and eTOM in-
dustry standards and best practices. Its role is to provide the Since real networks tend to be heterogonous with various types
process orchestrations and automation of operations for all of NMS and EMS, Comarch OSS Mediation provides a set of EMS NMS
Enables measuring service quality, the most important solutions built over Comarch OSS Suite. ready-to-use adapters for typical NMS and an open architecture
prerequisite for customer experience management that enables quick development of new adapters, including
Calculates the impact of network quality degradation on direct mediation capability. Direct Mediation
customer service NMS Mediation
EMS Mediation

  Figure 7: OSS Mediation capabilities

6 7
Comarch Headquarters Comarch Inc. Poland
Al. Jana Pawla II 39 a 10 W 35th Street Bielsko-Biala, Wroclaw,
31-864 Krakow Chicago, IL 60616 Gdansk, Katowice, Krakow,
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Wien
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Heerdter Lohweg 57 China Shanghai
40549 Düsseldorf Finland Espoo
Germany France Lille,
phone:  +49 211 415 55 300 Montbonnet-Saint
fax:  +49 211 415 55 399 Martin,
e-mail: info@comarch.de Paris
Germany Dresden,
Comarch AG Frankfurt/Main
Chemnitzer Str. 50 Düsseldorf
01187 Dresden München
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phone:  +49 351 3201 3200 Russia Moscow
fax:  +49 351 438 97 10 Schweiz Buchs
UAE Dubai
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Lviv
USA Chicago
Vietnam Ho Chi Minh City

www.telecoms.comarch.com

www.comarch.eu
www.comarch.pl
www.comarch.de

Comarch is a leading Central European IT business solutions provider specializing in forging business
relationships that maximize customer profitability while optimizing business and operational
processes. Comarch’s primary advantage lies in the vast domain of knowledge accumulated in and
applied to our software products. These products incorporate highly sophisticated IT solutions for
businesses in all vertical sectors. Comarch has a multinational network of offices employing over
2800 highly-experienced IT specialists in Europe, the Middle East and the Americas.
Comarch Spółka Akcyjna with its registered seat in Kraków at Aleja Jana Pawła II 39A, entered in the National Court Register kept by the District Court
for Kraków-Śródmieście in Kraków, the 11th Commercial Division of the National Court Register under no. KRS 000057567. The share capital amounts
to 7,960,596.00 zł. The share capital was fully paid, NIP 677-00-65-406

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EN 2010-11