bauverein AG

Darmstadt

2009
Corporate Social Responsibility –
Report on sustainable development by the bauverein AG

Verantwortungsbewusstes Wohnen
Content
page

Preamble 3
Eurhonet and CSR - European Housing Network
and Corporate Social Responsibility 4-5
The bauverein AG 6
CSR ­– Corporate Social Responsibility
in housing companies 7
1. Support of local social balance 8-9
2. Protecting the environment 10-11
3. Support of long-term ecologic sustainability 12-13
4. Promoting dialogue with stakeholders and good governance 14-17
5. Responsible HR management 18-19
Table of indicators 20-26
Methodology / explanations 26-27
Imprint 27
Preamble
Directors for the bauverein AG
Our first CSR report, issued last year, was extremely
well-received in the housing and real estate industry.
We are particularly proud of the fact that, in 2008, we
were the only German company in the housing industry
to be quoted and recognized in an international context
due to publications also written in the English language.
The first CSR report by the bauverein AG has been used
as a reference object in lectures and presentations by
renowned CSR experts, such as, for example, Professor
Schwalbach from the Humboldt University in Berlin. Of
course we are aware that the expectations on a second
report, to be issued this year, are high. However, we
are still following a process of learning and of further
development with reference to our CSR activities. For
this reason, in 2010 we will be launching a project on
a local level, which will deal – with scientific support
– with the development of short-term, medium-term
and long-term CSR targets from the point of view of
our stakeholders in particular. We will also be looking
intensively into the subject of "Stadtrendite" (the sum
of all economical, social and ecological advantages aris-
ing from city communal housing corporation activities)
in order to develop related models within the scope of
our EURHONET activities.
Our dealings with CSR and above all the collaboration
at an international level, and the resulting possibili-
ties for comparison has generated a series of activities
for the bauverein AG which we shall present to you
over the following pages. One thing of which we are
of course aware: many of the activities listed – in part
by us – under CSR are not "new" and not highly inno-
vative approaches. What is new, however, is the sys-
tematic analysis of these activities and the comparison
with other companies within the same branch. CSR
is not simply image-polishing for us; in fact it clearly
Corporate Social Responsibility Report 2009
bauverein AG Darmstadt
Dr. Hans-Jürgen Braun
Chairman of the Board of
transcends this, as we also wish to be measured by the
objectives we develop. Creating these objectives in an
2 / 3
understandable manner and developing away from a
purely economic method of consideration, which merely
measures success using the yearly annual surplus or the
dividends, is still the declared aim of our CSR efforts.
In the year 2009, we were able to greet approximately
100 guests from five countries in Darmstadt at our in-
ternational conference on the subject of CSR. This in-
dicates a high level of interest in the topic. The partici-
pants listened to lectures by international experts from
the areas of Science, Finance and the implementation
of sustainability activities as well as from the different
companies in the EURHONET group, and conducted
intensive discussions with them on the various ap-
proaches, assessment models and objectives. It is worth
mentioning that finance investors are of the opinion
that companies which occupy themselves actively with
CSR increase in value, seen medium-term.
Because we are a purely municipal company, an evalu-
ation by finance investors is not necessarily of decisive
importance to us. What is important is the creation of
added value for our city and for our tenants. We hope to
be able to document this with this report, and are look-
ing forward to animated and constructive comments
from you.
Yours faithfully,
Dr. Hans-Jürgen Braun
Eurhonet and CSR – European Housing Network
and Corporate Social Responsibility
The European Housing Network Eurhonet, is a net- in which member companies should voluntarily in-
work consisting of 24 housing companies with their tegrate social and ecological aspects into their own
headquarters in England, France, Germany, Italy and company activities in collaboration with all those par-
Sweden. The commonalities between these companies ticipating. These aspects are based on the perspective
arise from their activities in public and social housing of social, ecological and economic responsibility and
construction. The participating countries may have at the same time include an ethically correct approach
very different legal regulations with reference to their to all employees.
activities on the housing market, but they are all unit-
ed by the necessity of creating a sustainable society in
which the effects in the environment are minimised
via conscious and targeted actions.

The Eurhonet organisation runs a series of projects.

One of these projects is the development of a model in The EURopean HOusing NETwork
which companies are able to report about their activi- Figures for 2009:
ties based on Corporate Social Responsibility (CSR) • 25 members
criteria. This model forms the basis of this report. • 4 thematic work groups
• 5 countries
The concept of CSR can be interpreted in different • 450,000 residences
ways. Eurhonet is of the opinion that CSR is a project

France Germany
Emmaüs Habitat (Clichy-la-Garenne) bauverein AG Darmstadt
FSM (Melun) GBG Mannheim
Habitat 62/59 Picardie (Coquelles) GWG Munich
Le Foyer Rémoise (Reims) DOGEWO 21 (Dortmund)
Le Toit Angevin (Angers) LWB (Leipzig)
LogiPays (Caen)
DELPHIS (Paris) Italy
ALER di Brescia
Sweden ALER Milano
Familjebostäder (Stockholm) ATC Torino
Gavleģårdarna (Gävle) IPES (Bolzano)
Mimer (Västerås) ITEA (Trento)
Hyresbostäder (Norrköping) IACP Bari
Stånģåstaden (Linköping)
VätterHem (Jönköping) Great Britain
Örebro Bostäder (Örebro) Canterbury City Council (Canterbury)
 Corporate Social Responsibility Report 2009
bauverein AG Darmstadt
4 / 5
Gävle

Västerås
Örebro Stockholm
Norrköping
Linköping

Jönköping

Canterbury Dortmund Leipzig

Coquelles
Darmstadt
Mannheim
Caen Reims
Clichy-la-Garenne
Paris Melun
Munich
Angers

Bolzano / Bozen
Trento / Trient
Torino Mailand Brescia

Bari
The bauverein AG – a tradition of high quality
in construction, rental and sales
The bauverein AG was founded in 1864 as a build-
ing association for worker's residences in Darmstadt.
By 1898, the company possessed a total of 9 houses
in Darmstadt. Today, there are 19,354 residences in
Darmstadt, south and central Hesse which are owned
by the bauverein AG or which are managed by its
subsidiaries.
The bauverein AG rents financed and publically funded
housing, from student apartments to customer-tailored
flats for senior citizens or the disabled, and they have
a range of offers on attractive owner-occupied flats and
terraced houses. Together with experienced architects
and experts, the bauverein AG develop urban plan-
ning projects and living environment strategies, and in
this way continue to improve the residential location
of Darmstadt.
Bauverein housing
locations in Hesse
In addition, the bauverein AG have developed and
marketed commercial floor space free of extra charge for
over 60 years. The properties are distributed all across the
south Hessian region and guarantee prospective buyers
comprehensive technical and commercial supervision
from a one hundred percent-respectable company.
Figures for 2009:
19,354 properties managed by the bauverein AG;
of these 7,551 are publically funded
187 employees; 34 of these working part-time
111.7 million EUR turnover
291.8 million EUR equity
743.4 million EUR balance sheet total
20 subsidiaries and shareholdings
CSR – Corporate Social Responsibility
in the housing industry

Corporate Social Responsibility Report 2009

Responsible and sustainable actions are being developed in different areas of the housing industry.
Some examples of these are represented below:

bauverein AG Darmstadt
6 / 7
Planning and building
- Energy-efficient construction
- Promotion of new forms of
housing, e. g. via the con-
struction of multiple genera-
tion houses
- Use of ecologically harmless
material

Contribution towards city

development Maintenance and major
- Construction of nurseries and
day care centres
modernisations
- Continual improvement of
- Support for measures towards
existing stocks with reference
a "Social city"
to equipment in the individual
- Improvement of living sur-
properties and the entire
roundings
housing unit
- Reduction of energy re-
quirements due to sustain-
able major modernisations

Special tenant requirements

- Provision of housing equipped
for the disabled
- Provision of living quarters
which take the particular re-
quirements of senior citizens
into account Responsible personnel
- Provision of living quarters management
for young families - Promotion of diversity
amongst the personnel
-C  ollaboration with permanent
staff with unlimited contracts
1. Promoting local social sustainability
bauverein AG sales offers
Many people dream of living within their own four
walls. This is indicated in the stable to increasing
real estate prices, in particular in conurbations.
Darmstadt, too, lies in one of the more desirable
regions, which means that many inhabitants sim-
ply cannot afford to buy their own homes. The bau­
verein AG issued their first tenant privatisation pro-
gram in 2003. Up to now, we have sold housing of
varying sizes to our tenants at good prices. The sec-
ond tenant privatisation program, which has been
running since 2009, has also operated successfully
up to now. 79 properties have been purchased by
our tenants, and further prospective purchasers are
currently negotiating with our sales staff. In order
to ease the decision for our tenants and to guar-
antee an unusual level of security for purchasers,
we offer a return policy. This comes into play if a
purchaser experiences an emergency situation, for
example, if they lose their jobs, and guarantees that
the property can be returned at the sale price, be-
cause we are fully aware of our social responsibility
– even when our tenants become owners.
Additional costs
Increasing energy costs, higher fees and rising costs
for services have meanwhile led to the amount of ad-
ditional costs becoming an important argument for
or against a property. In addition, this development
means for many that they attempt to save costs, at
least the costs which they can influence, such as
heating and water. These additional cost components
are generally only transitory items for the bauverein
AG. The reduction of costs, or at least the mainte-
nance of the original costs became the aim of a Facil-
ity Manager who was employed in 2009. From then
on, a process began to renegotiate all contracts con-
cerning the maintenance of grounds. This was car-
ried out in part to improve quality, and in part to
achieve clear reductions in cost. We shall continue
with these attempts in 2010 until all contracts have
been converted.
Even in the field of energy, we were able to make
substantial gas cost reductions with the introduc-
tion of new gas rates for all properties with gas cen-
tral heating. We agreed that the price should be
adapted every three months to the current price of
light fuel oil. Up to now, this has been much cheaper
for our tenants than the previous regulation.
We have also closed a new contract which regulates
the supply of radio and TV signals for our tenants. Up
to now our housing was supplied via different provid-
ers, which led to different standards, fees and serv-
ices and therefore to dissatisfaction on behalf of the
tenants.
In future, the properties will be supplied via a cen-
tral satellite system or via broadband cable. This
 1. Promoting
local social
sustainability

will in future result in an extremely cheap offer port these tenants in these times of need, we are
for the customer in which the customer is able to working together with the Neuen Wohnraumhilfe
save nearly a seven-figure sum annually. In addi- gGmbH (NWH), which offers an individual tenant
tion, the aesthetically unpleasing forest of satellite advisory service. The important aspect for our ten-

Corporate Social Responsibility Report 2009

dishes will also disappear from the houses. This is ants is that the NWH is independent and can act as
because the new contract offers tenants – in partic- mediator. The main aim is always to avoid actions
ular those with a migration background – the pos- for eviction or compulsory evictions. The NWH
sibility of receiving programs from their homeland knows the large range of contacts who in these cas-

at no extra cost.
A further important topic with reference to addi-
tional costs is waste, or its avoidance and disposal.
In larger residential buildings in particular, com-
plaints are often heard about wild collections of
bauverein AG Darmstadt
es might provide financial support, for example in
the City of Darmstadt, or negotiates together with
the tenant a rate payment plan for the bauverein
AG. In 2009, a total of 459 (in the previous year
208) tenants took advantage of this offer. In total,
524 extraordinary terminations could be annulled

8 / 9
waste, or overflowing containers. These problems by the bauverein AG. The compensation for ar-
cannot necessarily be traced back to the respec- rears generally took place by the closure of pay-
tive tenants, as open containers in particular in- ment agreements.
vite some to partake in "waste tourism" in order
to reduce their own costs. Not only that, but the
German waste separation tends to present some
inhabitants with a problem. Since 2009, "waste
locks" have been installed in two of our properties,
which can be opened by the respective tenant us-
ing a code card. This stops external rubbish being
thrown in. At the same time, the tenant receives
intensive training on waste separation, so that less
residual waste is expected to gather in future. This
is of course more environmentally friendly, and
should also lead to lower waste fees. In addition,
the waste lock sites are cleaned several times a
week to maintain cleanliness and to resolve com-
plaints caused by waste left lying around for days.
After a certain period, we shall be analysing this
project and assessing it ready to use, if successful,
in other properties.

Support of tenants
The tenants of the bauverein AG have also been
affected by the financial crisis. In these difficult
times, more and more people experience financial
hardship through no fault of their own due to the
loss of their jobs, divorces and similar vicissitudes
of life. Every person requires living quarters; a
home. We are of the opinion that your own four
walls are the basis of a life with dignity. People who
experience financial difficulties are often no longer
capable of reacting appropriately to their situa-
tion or of searching for help. Many even put their T
 he bauverein AG supports the acquisition of property
heads in the sand and stop responding to warnings at favourable terms by tenants, for example in the
or even to contract terminations. In order to sup- Schiebelhuthweg.
 2. Protecting the environment
10 / 10
In 1900, the number of singles households in Germany
was only 7 %. In 2006, the number had risen to almost
39 % – a trend which is still continuing. This develop-
ment goes hand in hand with the increase in residential
area requirements per capita. Whereas each resident
in Germany had an average 24 m2 available to them
in 1970, the average now is over 41 m2. The reduction
in household sizes and the simultaneous increase in
residential areas being used has caused a substantial
increase in energy requirements in Germany, Taking
into account the fact that light and heat are the en-
ergy services most used by individual people, singles
households show the highest energy consumption per
capita. On average, they require 60 % more energy for
room heat than a household in which several people
live together.
Environmental protection is everyone's concern. It is
therefore an important objective for us to create the
basic conditions for private households to reduce their
energy consumption, and for this reason we develop
effective solutions which are also presentable in terms
of economy.
Keeping an overview of existing stocks
There are around 2.8 million housing properties in
Hesse. Of these, over 77 % were erected before the 1st
heat insulation ordination was introduced (1977), and
the foundations were laid for most of the others be-
tween 1949 and 1978. The heating insulation require-
ments for these houses are, on average, between 200
and 300 kWh/m2. The bauverein AG portfolio indicates
a similar age structure. In order to achieve our objec-
tive of generating energy saving potential sustainably,
these construction age classes are of great relevance.
By bundling suitable renovation measures – such as
for example the insulation of facades, roofs and cellar
ceilings as well as the installation of new heating or
hot water systems – the heating energy requirements
can be reduced by up to 70 %. Our environmental and
climate protection objectives can therefore be prima-
rily achieved by optimising our stocks consistently
in terms of energy. For this reason, the modernisa-
tion of 9 building complexes was completed in 2009,
and / or work was begun which is due to be completed
in 2010. A further major project will be launched in
2010 involving measures taken on the Kirchtanne 6
in Eberstadt.
Such comprehensive measures can reduce the heating en-
ergy requirements of a building by up to 70 %. Taking the
low completion volume into account, comparable effects
when constructing new housing properties lie far behind
this. Climate protection is a matter for existing stocks.
By improving the energy balance of our housing stocks,
we are also playing a measurable contribution towards
sustainably stabilizing the quality and attractiveness
of the residential location of Darmstadt.

Gas, heating oil and electricity prices have in-
creased by up to 34% over the past ten years. How-
ever, because private household incomes have not
risen to the same extent in order to adsorb these
prices, private households are increasingly having
to get by with a small overall budget for satisfying
their living wishes and requirements. Measures
taken to reduce energy requirements in residential
buildings therefore have a direct effect on the finan-
cial scope of their inhabitants.
The first impression ...
... is well known to be the most important one. This is
particularly the case for the outside appearance of a
building. An outstanding characteristic of our residen-
tial quarters is the large proportion of green areas. At
the same time, the outside areas of our housing proper-
ties are in part in an unsightly condition, because ex-
pert quality checks have not been carried out, or have
not been carried out sufficiently. In 2009, we changed
this state of affairs. Our Facility Management first de-
fined a catalogue of requirements before drawing up
an appropriate directory of services and adapting or
renegotiating the existing contractual conditions with
service providers.
Among other things, the fact that our service provid-
ers are now also responsible for the lawn areas is new.
This involves annual aeration and fertilisation, and
new sowing of seed if required.
Whether and to which extent the commissioned
work will be carried out is to be subjected to regular
T
 he maintenance of the green area will be controlled more from 2009 onwards, a new focus for a pleasant residential surroun-
dings atmosphere.
2. Protecting the
environment
checks and documented. In this way we can present
our tenants with a clear composition of the various
cost items on request. Using a scoring model, we
would also like to control the quality of the services
Corporate Social Responsibility Report 2009
carried out in future. The introduction of this tool is
scheduled for the third quarter of 2010. In this way
we would like to ensure that the appearance of our
residential quarters remain at a high level and that
bauverein AG Darmstadt
the pleasant residential surroundings atmosphere
has a positive influence on the inhabitants and in-
creases their feeling of identification with their resi-
dential location.
To underline the seriousness of our commitment in
10 / 11
the field of green area maintenance in our housing
quarters, we intend to try out measures for the new
design of outside areas accompanied by the Natur-
schutzbund Deutschland e.V. (German Environment
Conservation Agency). In this way we would like to
ensure that, on re-planting open areas, an increased
number of native plants are used, for example, and
that insects and birds are able to find additional
niches. Should it prove possible to implement this
pilot project sustainably, we will try to carry out such
ecologically expedient planting measures, even in
the green areas we already own, which can be ration-
ally supplemented. Green areas have been proved to
reduce CO2 emissions. Maintaining them, caring for
them and re-cultivating them play an important role
in climate protection.
1 Bundesinstitut für Bau-. Stadt- und Raumforschung,
(Federal Institute for Construction, City and Space Research) Bonn 2008
2 Source: "Energy consumption in private households", Statistisches Bundesamt
(Federal Statistical Office), Wiesbaden 2008
3. Promoting long term
economic sustainability
Communication with our shareholders
Every company – in particular however communal
companies such as the bauverein AG – has to deal
with a series of different interests from various groups.
These groups are termed "stakeholders". For us, these
are our employees and, among other things, our cus-
tomers, banks, state and non-state institutions (e. g.
tenants association etc.) We endeavour to fulfil the
diverse information requirements of these stakehold-
ers. As well as legally-stipulated meetings such as the
Supervisory Board meetings, in which representatives
of the shareholders and employee representatives are
informed at regular intervals of the business perform-
ance, and publications such as the annual report or
the tenant's newspaper, we also present ourselves at
trade fairs or to political decision-making committees.
In this way, we presented ourselves to representatives
We received the Georg-August-Zinn medal for …
of Darmstadt's local politics and other companies
within the scope of a so-called city economy forum,
allowing discussions and questions with or to the
Board. We also showed our competencies at the trade
fair "Energieeffizient bauen und wohnen" ("Energy-
efficient construction and living") in Darmstadt with
the energy-related renovation of existing buildings
and in the implementation of innovative residential
concepts such as "WohnArt3" – cross-generation living
in a passive house. Not only that, but we are also repre-
sented regularly at the Darmstadt senior citizens days.
We offer housing suitable for senior citizens and run
several residential homes for senior citizens, as well as
providing an innovative emergency call system with a
sophisticated supervision and service concept for the
elderly in collaboration with our subsidiary, SOPHIA
Hessen GmbH. Of course, we are also present at cross-
regional events such as the Expo in Munich, where
interested expert visitors can inform themselves of our
range of offers. We make use of these diverse activities
to make contact with our customers and other inter-
ested groups, and to make ourselves and our range of
offers known to a wider public.
However, the highlight last year was the international
CSR conference, hosted by us, with around 100 guests
from several European countries.
Renowned speakers from the fields of research and
politics, marketing and investment banking as well

as practitioners from the EURHONET Group company
presented their theses and experiences with CSR. In
particular for municipal companies, the much-dis-
cussed contribution on the "Stadtrendite" provoked a
lot of interest. In times when the state's housekeeping
money is low, it is necessary to stress the importance
of ecological and social sustainability as well as the
purely financial aspects. For the housing industry in
particular, this is a central theme. Residences are a
social fundamental right, and therefore of elementary
importance for each person. The social responsibility,
sustainability and long-term aspects of the trade must
be a primary basis for this economic branch.
All experts and participants were of the opinion that
the CSR activities in the housing industry are only the
start of a comprehensive process, but that they would
become increasingly important in the future. CSR is a
value-increasing factor, not only from the point of view
of the public, who are more and more concerned that
companies maintain ecological and social standards,
or from the tenants' point of view, who of course prefer
to live in energy-related renovated, high-quality hous-
ing, but even from the point of view of an investment
banker.
As well as these different communication meas-
ures, there is a further strong connection between
the bau­verein AG and their stakeholders. In total,
112.5 million EUR have been repaid to some of these
stakeholders in the form of wages, service purchases
or commissioning of suppliers as well as taxes and
payouts. More than 90 % of this goes back into the
region.
... diverse activities for the renovation and maintenance of more than 100 works of art on and inside buildings.
3. Promoting long-
term economic
sustainibility
Art on constructions
Since 1997, the Hessian Minister President has
awarded the Georg-August-Zinn medal to honour
Corporate Social Responsibility Report 2009
outstanding merits and to recognize a high level of
commitment in the promotion of art and culture in
Hesse. In 2009, the bauverein AG was among the
award winners. They were acknowledged for their
bauverein AG Darmstadt
diverse activities in the renovation and mainte-
nance of more than 100 works of art in public rooms
as well as on and in buildings. Because art objects
also require regular care, above all when subjected
to the weather, vandalism and sometimes simply
to wear due to children playing on them, we had
12 / 13
appropriate analysis carried out and then commis-
sioned security and conservation work in order to
maintain our works of art for the future. Since 2006,
we offer select guided tours of our "Kunst am Bau"
("Art on constructions") for interested parties on
"Kunst privat" ("Private art") day – an initiative by
the Hessian Ministry for Economics, Transport and
Regional Development.
In addition, our fifth annual exhibition "Treffpunkt
Kunst" ("Meeting point art"), held in 2009, was visited
by more than 350 guests. This event was started in
its first year in order to present artists whose ateliers
were located in our buildings.
All these activities were honoured in 2009 with the
Georg-August-Zinn medal. This provides us with the
incentive to continue our efforts; on the one hand to
preserve art and on the other to promote individual
artists.
4. Promoting dialogue with stakeholders
and good governance
Action plan for increasing tenant satisfaction
As the largest real estate service providers in south
Hesse, we feel ourselves particularly obligated to re-
sponsible company management. The focus of our
dealings therefore lies on people and not on real es-
tate. Only if people feel comfortable in our real estate
and there is a demand for our real estate, have we
created a range of offers suitable for the market and
have dealt as well as possible with our shareholder's
assets. In order to fulfil this demand, we must con-
tinually contend with our customers' requirements
and needs structures in the face of increasingly ag-
gressive competitive conditions. For this reason, we
focus intensively on the "demographic change" meg-
atrend. This sets change processes into motion even
in a prospering city such as Darmstadt or in the region
of south Hesse, which we must recognize in good time
with relation to our residential quarters, in order to
counter potential negative development perspectives.
Also of fundamental importance for our work is the
intensification of dialog with our tenants and the ac-
celeration of specialist exchange of experience within
the housing industry. As far as this is concerned, we
have taken a large step forward in 2009.
We are (also) service providers
Sustainable, value-orientated handling of our existing
residences is our core business. At the same time, we
perceive ourselves as service providers for our tenants.
For this reason, we take their needs seriously and
attempt to deal with their requests quickly and effec-
tively. Special "on the job" training and coaching pro-
grams support our employees in seeing the customer
orientation not just as a theoretical maxim but also as
something that our tenants can actually experience
from them in daily life. We have recognised the neces-
sity of further promoting cross-area communications.
Through this exchange, employees learn that their
actions are interrelated with other task areas in other
departments. In this way, they can become increas-
ingly conscious of the fact that tasks can be solved
as part of a community, or can learn that they can
only achieve defined company objectives by working
together. In order to drive this process of comprehen-
sion forward and to strengthen the cooperative col-
laboration between the different company areas, it
is necessary to further optimise the efficiency of the
company-internal processes. Our aim is to create
transparency with the implementation of standards
and therefore to make success measurable for each
individual, or to identify still existing deficits more
quickly.
Balancing out residential quarters
The traditional triad "Vocational training – Family / job /
etirement" appears to be outdated; the biographies of
most people meanwhile display a multitude of inter-
ruptions. Increasingly, different vocational trainings
or jobs, places of residence and models are being tried

out. With relation to this, experts regularly speak of
an "advancing pluralisation of lifestyles". At the same
time, low birth rates in combination with increasing
life expectancies have led to major age-structural
changes within our population. In addition, wealth
within our society has distributed itself very differ-
ently. Each of these briefly-sketched factors has a
massive influence on housing demands. On the one
hand, the number of singles households has been in-
creasing continuously for years – not only for young-
er, but also for older people. On the other hand, we
have registered an increasing diversity in the ways
in which people live together. To react exclusively
with an increase in residential concepts suitable for
the elderly or alternative residential concepts would
be insufficient. The main task for us is rather to de-
velop a mixture of different residences and residen-
tial forms of use within a quarter, which generates
a sustainable, stabilising effect. Our aim is to pro-
vide a wide range of the population in Darmstadt or
south Hesse with a diverse range of housing offers
in order to keep the economic location a sustainably
attractive residential location.
Pilot project Eberstadt-Süd
Social commitment is for us a fixed component of
our entrepreneurial activities. This is clearly shown,
among other things, in the example of our action
plan for the district of Eberstadt-Süd. The urban
Overall strategy for Darmstadt's Eberstadt-Süd quarter: The quality of life is to be improved sustainably.
4. Promoting
dialogue with
stakeholders and
good governance
development structure of this residential quarter,
erected in the 60's and 70's, is mainly characterised
by plain, vertical living environments, which are in
part up to 17 storeys high. The fraction of housing
Corporate Social Responsibility Report 2009
erected as social housing constructions is nearly
100 %. This form of high-density provision for ten-
ants who would have little chance of finding a home
on the free housing market regularly offers breeding
bauverein AG Darmstadt
grounds for social tension. In addition, increased
vandalism and accumulation of garbage make it
clear that action must be taken. In 2009, we there-
fore carried out intensive analysis of the situation
on site and then used this information to develop an
overall strategy for the quarter. This was simultane-
14 / 15
ously underlined by an actual package of measures
consisting of constructional and social projects. The
defined objective of all planned activities is to im-
prove the overall living situation for the inhabitants.
We are well aware that this is a complex project
which will take up a lot of our attention for several
years. However, even a journey of 1000 miles has to
start with the first step. We have planned this step
for 2010: starting in the Stresemannstraße with the
construction of a crèche with space for 46 children
aged up to 3 years. This is the fourth project of its
kind which we have realised in Darmstadt. We see
the expansion of our range of supervision offers as a
central module to allow women to earn a living and
to open up training potential for children from ill-
educated families.
In 2010, we will also be initiating the construction work
on the 17-storey residential skyscraper on In der Kirch-
tanne 6. During the course of modernisation measures,
the building will be optimised with relation to energy so
that it fulfils the KfW-70 standard. Furthermore, we will
be taking the opportunity to create a barrier-free access
to the building and to adapt some of the 84 flats so that
they become suitable for the elderly.
At the same time, a Social Manager will commence
work in the quarter. She is to act as an on-site contact
for tenants and can therefore play a part in deflating
the social conflict potential. However, it is clear to
us that the success of the renovation process is to a
large extent dependent on whether we can integrate
the tenants into the overall measures. For this reason,
we would like to integrate them more in terms of re-
sponsibility by setting basic conditions and targeted
motivation to commit themselves. For example, we
intend to create tenants’ gardens, meaning that the
tenants will be able to participate directly and actively
in the design of their residential surroundings. We also
would like to accentuate the importance of the public
areas by using suitable places as locations for encounters
and communication, which invite people to linger there.
We will start by redesigning the Kirnberger Platz, for
which a new furniture and lighting concept has been
developed, the focus of which will be an additional
service point.
Sabine Seidler
Chairwoman of the bauverein AG Supervisory
Board
Explaining what we do and
what we intend to do
Measures for existing housing qualification are, in
our experience, connected with a large amount of
communication effort – in particular when dealing
with holistic housing quarter projects, marked by a
high level of upheaval over a longer period of time.
In order to take the increased information require-
ments of inhabitants and tenants better into account,
we place value on intensification of our public work.
To do this, we will be increasing the personnel in the
company area in 2010. Time-intensive and complex
major projects such as the modernisation of "In der
Kirchtanne 6" make it necessary, in our view, to take
additional measures. As well as special on-site infor-
mation events, in which we explain the objective,
the individual working steps and the scheduled time
slot to the tenants, we also set up tenant consult-
ing hours. In this way questions, ideas and requests
can be processed directly at the relevant location
professionally and quickly. Using this particular
project, we would like to test our ideas for an inte-
grative working method and to make any fine ad-
justments required during the course of the project.
We connect this with the objective of establishing
a culture of recognition for our work amongst our
tenants which should radiate positively onto com-
parable projects.
The bauverein AG has now submitted their second
report on their Corporate Social Responsibility or
CSR activities. As Chairwoman of the Supervisory
Board at a municipal company, I am pleased that the
bauverein AG emphatically accepts this topic long-
term. As the most important committee in a com-
pany, the Supervisory Board has of course primarily
a responsibility towards the owners. The principal
shareholder of the bauverein AG is the Science City
of Darmstadt, and therefore other major objectives
are focussed on as well as the generation of an ap-
propriate annual surplus. The city of Darmstadt first
passed a city economy strategy at the end of 2009,
in which the objectives for all companies and inde-
pendent companies in which the city is directly or
indirectly involved to more than 50 % are formulat-
ed. The decisions already made by the supervisory
bodies and the city committees were taken into ac-
 4. Promoting
dialogue with
stakeholders and
good governance

Corporate Social Responsibility Report 2009

bauverein AG Darmstadt
16 / 17
Starting project for the action plan Eberstadt-Süd, construction start for the KiTa Stresemannstraße –
offer of supervision for 46 children under 3 years of age.

count. In addition, further aspects were integrated nies. As Chairwoman of the Supervisory Board, I am
which to a large extent mirror CSR concepts. Sub- of course aware that we are still at the start of a
jects such as environmental protection, increases sustainable improvement process, and am looking
in added value and social stability in the region, forward to accompanying this process over the next
sustainability, promotion of training and other top- years.
ics of central importance are contained in the city
economic strategy. For the real estate economy, not
the economic result is most important, but the im-
provement of quality of life and life satisfaction of
the residents in the residential quarters and in the
whole city. Yours faithfully,

Basic public services and responsibility for the

citizens are the foundations of each economic in-
volvement by the Science City. Due to the inten-
sive work with CSR and the readiness shown to be Sabine Seidler
measured against appropriate figures, the bauverein Chairwoman of the Supervisory Board at bauverein
AG is a pioneer and role model for further compa- AG.
5. Responsible HR management
Work-life balance
The keyword "work-life balance" has now become
an integral part of the discussions about responsible
personnel management. On the one hand, employ-
ers are responsible for occupying themselves with
the health of their employees; on the other hand,
however, employees are increasingly demanding
a working environment and conditions adapted to
their individual requirements. The bauverein AG
has therefore looked into this subject extremely in-
tensively and has taken a diverse range of measures
to offer employees the opportunity to align personal
quality of life with vocational and company strate-
gies in order to achieve a higher level of satisfac-
tion. They have focussed on the subject of health
in particular as well as on continuous specialist
qualifications.
In 2009, a personnel developer was engaged and
the Human Resources Department was reorgan-
ised, also in order to focus on the field of job health
management. To start with, a so-called "Health
Day" was carried out which gave impulses towards
a more responsible lifestyle. Among other things,
blood pressure measurements, kinetic exercises,
load tests and a lot of other things were utilised
with enthusiasm by the employees. They joined
regular further measures such as flu jabs, medical
check-ups and an on-site inspection of all work-
places seen from an ergonomic point of view. In
addition, a health letter has been issued every
quarter since 2009, which gives clear information
on subjects from the field of health, such as for ex-
ample how to deal with stress, healthy nutrition
and measures to be taken for high blood pressure.
Among other things, exercises are also introduced
for office gymnastics or for the improvement of
concentration which can easily be integrated into a
typical day at the office. Furthermore it is possible
to have tense muscles massaged once per month in
the company building itself.
However, measures for the promotion of health
alone cannot produce an optimum unification of
company requirements with individual require-
ments. Further structured measures are required in
order to do that.
In particular, the recording of all working processes
in the company are required. Initially, the actual
processes for the bauverein AG in 2009 were re-
corded. Then these were analysed in optimisation
workshops, examined to see if the company speci-
fications and regulations were maintained as well
as the legal basic conditions, and the interfaces
to other areas were systematically recorded. This
resulted in improved processes. The records and
optimisation mainly took place in 2009. The par-
ticipation of the employees in this process was of
particular importance in order to increase identifi-
cation with the recorded processes.

Furthermore, employees were involved directly in
the changes within the scope of a reorganisation
project, as they were represented in the project
group designing them and were mainly able to make
the decisions themselves via majority votes. A posi-
tive side-effect for the project group participants
was that some of them were therefore promoted into
a more responsible position.
In addition, there were many minor measures taken
which were also derived from the employee ques-
tionnaire. The employees were continuously in-
formed about the individual topics and a summary
report was presented again in 2010.
In connection with extremely good social services
(this has been confirmed in the employee question-
naire), all these measures were effective methods
of increasing employee satisfaction and therefore
company loyalty. The lack of specialist personnel
is slowly also hitting the real estate industry, and
in this way we can create more employment incen-
tives and in part train employees over and above the
requirements for their job. Long-term subsequent
planning should also ensure that suitable personnel
are available at the right time.
The Health Day supports the work-life balance
5. Responsible HR
management
Measures for 2010 and beyond
Naturally, we don't wish to stagnate. Therefore, the
Corporate Social Responsibility Report 2009
measures described are still being continued and
expanded. In addition, employees are to be offered
a company pension scheme in 2010, and the health
bauverein AG Darmstadt
management is undergoing further development.
Apart from that, both group-specific and individ-
ual further training measures are being offered.
Working hours are to become more flexible so that
employer and employee requirements alike can be
taken into account.
18 / 19
We will be checking the measures we have initiated
with the continuation of our employee question-
naire in Autumn 2010. For this, the objective is still
to increase employee satisfaction and to achieve at
least as high a level of participation (91 %) as in the
year 2008. At the same time, a company suggestion
system is to be introduced, and the first opportuni-
ty to make suggestions for improvement within the
scope of the employee questionnaire, when a bonus
will be received if a suggestion is implemented.
Promoting local social sustainability
Housing supply based on local demand
Average of surface per type of dwelling
Total stock 2009 average 2008 average 2007 average
total 2009 total 2008 total 2007
One-room flat 46,906.37 m² 39.25 m² 47,284.90 m² 39.21 m² 46,979.62 m² 39.05 m²
Two-room flat 425,383.53 m² 55.17 m² 425,442.54 m² 55.17 m² 417,718.72 m² 55.10 m²
Three-room flat 481,137.02 m² 71.62 m² 469,441.91 m² 71.54 m² 471,295.49 m² 71.34 m²
Four-room flat 156,060.97 m² 91.00 m² 151,136.41 m² 90.99 m² 148,202.59 m² 90.70 m²
Five-room flat 14,068.73 m² 109.06 m² 14201.08 m² 109.24 m² 13,327.99 m² 109.25 m²
Single-family house 4,748.35 m² 107,92 m² 4587.52 m² 106.67 m² 2,739.52 m² 105.37 m²
total 1,128,304.97 m² 64.36 m² 1,123,555.22 m² 64.14 1,100,263.93 m²

Free housing
One-room flat 28,978.18 m² 37,49 m² 29,359.67 m² 37.45 m² 29,048.26 m² 37.019 m²
Two-room flat 245,973.44 m² 54.29 m² 241,800.26 m² 54.28 m² 231,564.11 m² 53.91 m²
SOC 1.1
Three-room flat 263,391.77 m² 69.28 m² 259,247.48 m² 69.11 m² 244,672.36 m² 68.69 m²
Four-room flat 72,126.95 m² 92.59 m² 67,322.01 m² 92.60 m² 60,564.20 m² 92.46 m²
Five-room flat 7,971.28 m² 115.53 m² 8,103.63 m² 115.77 m² 6,930.37 m² 117.46 m²
Single-family house 4,748.35 m² 107.92 m² 4587.52 m² 106.69 m² 2,739.52 m² 105.37 m²
total 623,189.97 m² 62.33 m² 610,420.57 m² 62.10 m² 575,518.82 m²

Social housing
One-room flat 17,928.19 m² 42,48 m² 17,925.23 m² 42.48 m² 17,931.36 m² 42.49 m²
Two-room flat 179,410.09 m² 56.42 m² 183,642.28 m² 56.38 m² 186,154.61 m² 56.65 m²
Three-room flat 217,745.25 m² 74.85 m² 221,655.29 m² 74.78 m² 226,623.13 m² 74.61 m²
Four-room flat 83,934.02 m² 89.67 m² 83814.40 m² 89.74 m² 87,638.39 m² 89.52 m²
Five-room flat 6,097.45 m² 101.62 m² 6097.45 m² 101.62 m² 6,397.62 m² 101.56 m²
Five-room flat 0.00 m² 0.00 m² 0.00 m² 0.00 m2 0.00 m²
total 505,115.00 m² 66.84 m² 513,134.65 m² 66.75 m² 524,745.11 m²
Growth of the rental offer of the company
Growth 2009 2008 2007
Number of residences owned by the bauverein 17,555 17,517 17,427
SOC 1.3
Number of dwellings 0.21 % 0.51 %
Space 1,128,304.97 m² 1,123,555.22 m² 1,100,263.93 m²
Expanse (surface) 0.42 % 2.11 %
Selling offer
Sales 2009 2008 2007
Number of flats 507 231 240
SOC 1.4
Number of dwellings 2.88 % 1.32 % 1.38 %
Space 32,955.00 14,872.40 15,427.08
Expanse (space) 2.92 % 1.32 % 1.40 %
Rent and running costs
Breakdown of the types of rental dwellings according to the price of the rent
2009 2008 2007
Free housing
Rent up to 2,00 € / m² 6,927.24 m² 1,978.14 m² 707.15 m²
Rent between 2,01 € / m² and 4,00 € / m² 39,734.44 m² 75,775.76 m² 75,738.66 m²
Rent between 4,01 € / m² and 6,00 € / m² 340,873.03 m² 384,884.25 m² 384,955.15 m²
Rent between 6,01 € / m² and 8,00 € / m² 198,733.38 m² 129,203.93 m² 96,423.39 m²
Rent between 8,01 € / m² and 10,00 € / m² 35,343.97 m² 18,137.19 m² 17,163.39 m²
Rent from 10,01 € / m² up 1,577.91 m² 441.30 m² 531.08 m²
SOC 2.1 total 623,189.97 m² 610,420.57 m² 575,518.82 m²

Social housing
Rent up to 2,00 € / m² 0.00 m² 0.00 m² 0.00 m²
Rent between 2,01 € / m² and 4,00 € / m² 44,623.41 m² 53,003.41 m² 123,352.53 m²
Rent between 4,01 € / m² and 6,00 € / m² 431,201.22 m² 430,067.01 m² 375,344.40 m²
Rent between 6,01 € / m² and 8,00 € / m² 21,731.19 m² 19,980.45 m² 25,169.53 m²
Rent between 8,01 € / m² and 10,00 € / m² 7,559.18.18 m² 6,981.44 m² 878.65 m²
Rent from 10,01 € / m² up 0.00 m² 0.00 m² 0.00 m²
total 505,115.00 m² 513,134.65 m² 524,745.11 m²
 Progression of running costs per dwelling
Running costs 2009 2008 2007
Total stock 4.13 % / m² 2.83 % / m² 6.57 % / m²

Corporate Social Responsibility Report 2009

SOC 2.2
New buildings 4.62 % / m² 9.31 % / m² 4.95 % / m²
Total stock 0.09 € / m² 0.06 € / m² 0.18 € / m²
New buildings 0.08 € / m² 0.19 € / m² 0.10 € / m²
Rent increase development

bauverein AG Darmstadt
Rent increase inc. tenant change 2009 2008 2007
SOC 2.3
Total stocks privately financed 0.96 % 1.25 % 1.63 %
New buildings 0.00 % 0.00 % 0.00 %
Running costs / rent
Running costs / rent 2009 2008 2007
SOC 2.4 Total stock 31.34 % 30.99 % 31.36 % 
Free housing 26.21 % 25.75 %  25.92 % 
Social housing 37.14 %  36.80 %  37.14 %

20 / 21
Social mix
Part of internal mobility in the allocation of dwellings
Tenants move 2009 2008 2007
Total amount of internal moves 234 193 218
Total amount of moves 1,913 1,865 1,772
% 12.23 % 10.34 % 12.30 %
SOC 3.1 Amount of internal moves (social housing) 86 106 83
Total amount of moves (social housing) 790 768 849
% 10.89 % 13.80 % 9.77 %
Amount of internal moves (free housing) 148 87 135
Total amount of moves (free housing) 1,123 1079 923
% 13.17 % 8.06 % 14.62 %
Dwelling allocation policy
SOC 3.2 The specification for lessor and salesperson is to rent out or sell without discrimination. In the field of rental, the award criteria are based
on credit ratings (1.0 – 6.0). The lessors decide individually for certain properties for an optimum mix of tenants (nations) in order to
avoid arguments or the formation of ghettos in advance.
Part of residents receiving social assistance for the payment of their rent and running costs
recipients of aid money 2009 2008 2007
SOC 3.3 bauverein AG 11.35 % 8.15 % 7.99 %
Stadt Darmstadt approx. 7-8 % approx. 7-8 % approx. 7-8 %
Hessen approx. 1.3 % approx. 1.0 % approx. 1.2 %
Promotion of social cohesion
Description of social cohesion initiatives and evaluation of results
SOC 4.1
Only a description possible; results cannot be directly accessed
Social assistance to tenants
Budget allocation for social assistance
Costs 2009 2008 2007
Own staff (salaries) /// /// ///
SOC 5.1
External 137.4 T € /// ///
donations 22.4 T € 23.4 T € 23.4 T €
total 113.2 T € 23.4 T € 23.4 T €
Access for disabled and elderly people
Part of dwellings accessible to the disabled and elderly in the existing housing stock
SOC 6.1 share 2009 2008 2007
G 5.89 % 5.87 % 5.88 %
Neighborhood security policy
Principles and results of the security policy
2009 2008 2007
SOC 7.1
Tenants feeling secure /// /// ///
Share of interviewed /// /// ///

Key:
/// No data available ›‹ Data abbreviated Data explained in the report
Protecting the environment
Energy
Energy used and greenhouse gas emitted by 1. the stock and 2. the new units
2009 2008 2007
Total stock New building Office buildings Total stock New building Office buildings Total stock New building Office buildings

Energy consumption classes

A: between 0 and 50 kWh / m² / year 1 % 25 % /// 3 % 13 % /// /// /// ///
B: between 51 and 90 kWh / m² / year 7 % 75 % /// 1 % 25 % /// /// /// ///
C: between 91 and 150 kWh / m² / year 27 % 0 % /// 8 % 63 % /// /// /// ///
D: between 151 and 230 kWh / m² / year 43 % 0 % /// 25 % 0 % /// /// /// ///
E: between 231 and 330 kWh / m² / year 22 % 0 % /// 46 % 0 % /// /// /// ///
F: between 331 and 450 kWh / m² / year 0 % 0 % /// 13 % 0 % /// /// /// ///
G: 451 kWh / m² / year and more 0 % 0 % /// 3 % 0 % /// /// /// ///
ENV 2.1 Average consumption: 182 / 59 kWh/ m² / year 241 kWh / m² / year ///
Median consumption: 190 / 64 kWh/ m² / year 242 kWh / m² / year ///

CO2 emissions
between 0 and 5 kg CO2 / m² / year 0 % 0 % /// 0 % 0 % /// /// /// ///
between 6 and 10 kg CO2 / m² / year 1 % 13 % /// 0 % 13 % /// /// /// ///
between 11 and 20 kg CO2 / m² / year 6 % 87 % /// 2 % 38 % /// /// /// ///
between 21 and 35 kg CO2 / m² / year 26 % 0 % /// 11 % 50 % /// /// /// ///
between 36 and 55 kg CO2 / m² / year 47 % 0 % /// 31 % 0 % /// /// /// ///
between 56 and 80 kg CO2 / m² / year 19 % 0 % /// 45 % 0 % /// /// /// ///
81 kg CO2 / m² / year and more 1 % 0 % /// 10 % 0 % /// /// /// ///
Average emissions: 42 / 15 kg CO2 / m² / year 58 kg CO2 / m² / year ///
Part of renewable energy used by the company
Renewable energy 2009 2008 2007
ENV 2.2a
Total energy consumption bauverein AG 240 million kWh 244 million kWh 238 million kWh
Therefor renewable energy 2 % 2 % 2 %
Water
Overall predicted savings from installation of water and rainwater collection devices in the stock
2009 2008 2007
ENV 3.2
Total Stock /// /// ///
New buildings 47.90 m³ 10.00 m³ 85.47 m³
Town and landscape planning
Qualitative improvements to the green areas
2009 2008 2007
ENV 4.1
Budget 1,001 T € 1,096 T € 1,020 T €
Promotion of long-term economic sustainability
Stock management
Part of renovated old housing stock
2009 2008 2007

Corporate Social Responsibility Report 2009

ECO 1.1
Number 301 dwellings 207 dwellings 224 dwellings
Fraction of total stocks 2.15 % 1.50 % 1.67 %
Progression of major maintenance expenditure per dwelling over a 5-year period
ECO 1.2 2004-2009 2003-2008 2002-2007

bauverein AG Darmstadt
Neubauten 949.01 € / m² 949.01 € / m² 994.80 € / m²
Vacancy rates per type of vacancy
Vacancy 2009 2008 2007
technical 0.81 % 1.00 % 0.99 %
ECO 1.3
Less than 3 month 0.86 % 0.82 % 0.36 %
More than 3 month 1.85 % 1.78 % 1.36 %
total vacancy 3.52 % 3.60 % 2.71 %
Local economic system

22 / 23
Income from activities redistributed to stakeholders
Stakeholder 2009 2008 2007
1 % of total 1 % of total 1 % of total
salaries 10,435.9 T € 9.3 % 9,175.9 T € 8.0 % 8,461.5 T € 6.57 %
ECO 2.1 External suppliers and service providers 85,755.8 T € 76.2 % 82,976.3 T € 72.2 % 93,865.1 T € 72.85 %
taxes 2,496.5 T € 2.2 % 12,767.3 T € 11.1 % 15,741.3 T € 12.22 %
Interest rates and costs of money transactions 10,097.7 T € 9.0 % 9,947.5 T € 8.7 % 10,763.0 T € 8.36 %
dividends 3,749.1 T € 3.3 % /// 0.0 % /// 0.0 %
total 112,535.0 T € 100.0 % 114,867.0 T € 100.0 % 128,830.9 T € 100 %
Annual investment on new stock
2009 2008 2007
ECO 2.2 New buildings 10,588.6 T € 28,546.7 T € 12,041.6 T €
purchase 4,908.4 T € 0.0 T € 350.3 T €
total 15,497.0 T € 28,546.7 T € 12,391.9 T €

Key:
/// No data available ›‹ Data abbreviated Data explained in the report
Promoting dialogue with stakeholders and good governance
Dialogue and satisfaction of residents
Number of meetings with residents organized or financed by the company in order to promote dialogue
GOV 1.1 2009 2008 2007
12 meetings 9 meetings 11 meetings
Results of resident satisfaction surveys
GOV 1.2 2007-2009 2006-2008 2005-2007
Tenants satisfaction /// /// ///
Vacancy rates per type of vacancy
GOV 1.3
Different current measures, start of tenant questionnaire in 2010 ›‹
Associations
Number of ongoing agreements with associations and groups of residents (description and contribution)
2009 2008 2007
Verband expenses expenses expenses
GOV 2.1 Verband der Wohnungswirtschaft 83,3 T € 83,4 T € 80,176 T €
Neue Wohnraumhilfe 90,8 T € 86,047 T € 88,578 T €
Tenants advisory committee 3,2 T € 1,93 T € 2,249 T €
total 177,3 T € 171,4 T € 171,0 T €
Promoting Transparency
Existence of a Code of ethics practiced by the company
2009 2008 2007
GOV 3.1 topics (yes / no) present concept revised concept revised concept
Rules for AR /// /// ///
Rules for staff Anti-corruption Anti-corruption ///
Existence of a strategic paper (purposes and goals of the company) and evaluation
2009 2008 2007
Strategic paper (yes / no) Yes Yes Yes
GOV 3.2
Description of the objectives Data is not publicized ///
Valuation (yes / no) Yes Yes ///
Results of valuation Data is not publicized ///
Responsible HR management
Job development
GRI breakdown of the personnel dependent on the type of employment
1 year 2009 2008 2007

Corporate Social Responsibility Report 2009

permanent 90.47 % 93.78 % 93.88  %
Fixed term 4.29 % 2.14 % 1.10 %
Temporary employment 2.38 % 1.05 % 1.02 %
apprentice 2.86 % 3.21 % 4.00 %

bauverein AG Darmstadt
total 100 % 100.0 % 100 %
HR 1.1 Of these mini-jobs/part-time employees 16.19 % 21.39 % 22.17 %
3-year-period 2007-2009 2006-2008 2005-2007
permanent 92.64 % 93.81 % 93.19 %
Fixed term 2.51 % 1.52 % 1.48 %
Temporary employment 1.49 % 1.04 % 2.03 %
apprentice 3.36 % 3.63 % 3.30 %
total 100 % 100.0 % 100 %

24 / 25
Of these mini-jobs/part-time employees 19.92 % 22.30 % 24.54 %
Breakdown of hours, concerned employees and annual expenditure for training sessions per category of employees
bracket 2009 2008 2007
468 h 456 h 304 h
management
17,481.13 € 49,248.38 € 17,133.70 €
HR 1.2
1.111 h 1,048 h 1,200 h
staff
72,237.27 € 49,901.82 € 54,383.98 €
1579 h 1,504 h 1,504 h
total
89,718.40 € 99,150.20 € 71,517.68 €
Promoting job interest
Policy to promote good health and compatibility between family lifes and jobs
HR 2.1
14 additional flexi-days, part-time employment, parental leave, courses to stop smoking, company medical officer, health-management ›‹
Level of employee satisfaction
HR 2.2 2009 2008 2007
/// 59,6 % ///
Part of absentism caused by work-related accidents, sick and stress related to work
2009 2008 2007
HR 2.3 2,279 days 2,377 days 2,073 days
2009 2008 2007
6.27 % 6.80 % 5.97 %
Promoting diversity and equity of employment
Breakdown of employees and salaries by category and by gender
percentage 2009 2008 2007
pay scale group AT 8.04 % 7.98 % 7.44 %
women 21.02 % 16.55 % 10.53 %
men 78.98 % 83.45 % 89.47 %
pay scale group 6 12.04 % 10.57 % 11.58 %
women 24.26 % 31.25 % 28.02 %
men 75.74 % 68.75 % 71.98 %
pay scale group 5 17.37 % 18.77 % 17.63 %
women 41.59 % 36.66 % 38.10 %
men 58.61 % 63.34 % 61.90 %
pay scale group 4 37.76 % 38.03 % 13.54 %
HR 3.1
women 60.52 % 63.53 % 55.37 %
men 39.48 % 36.47 % 44.63 %
pay scale group 3 16.60 % 16.18 % 35.87 %
women 42.28 % 65.31 % 63.49 %
men 57.72 % 34.69 % 36.51 %
pay scale group 2 5.02 % 4.62 % 10.46 %
women 20.41 % 00.00 % 61.50 %
men 79.59 % 100.00 % 38.50 %
pay scale group apprentices 3.18 % 3.85 % 3.47 %
women 83.87 % 82.86 % 80.67 %
men 16.13 % 17.14 % 19.33 %
total 100 % 100 % 100 %
Key:
/// No data available ›‹ Data abbreviated Data explained in the report
 Special employment
Form of contract 2009 2008 2007
Handicapped persons /// /// 9.0 %
Best Ager / 55+ - - -
HR 3.2
apprentice 3.2 % 3.8 % 4.2 %
permanently unemployed persons 0.9 % - -
preparatory year - - -
re-training - - -

Key:
/// No data available ›‹ Data abbreviated Data explained in the report

Procedural method
Accuracy of the data collection be collected by making restrictive assumptions, which
The bauverein AG has carried out the data collection are not documented in the table section.
internally. This internal data provides the basis for the
detailed texts in this report. Part of the data could only

Explanations of the indicators

SOC 2.2 Additional costs
This deals with additional costs acc. the operating costs
ordination. The additional costs were determined
without counting vacant residences. The changes over
the years are in part not significant, because for exam-
ple the additional costs are higher than for the normal
residential space when building new sheltered housing
for the elderly due to the additional services necessary.
In addition, tenants in different properties receive
their heat directly from energy suppliers. The costs of
heating and hot water are therefore not known.
ENV 2.1 Energy consumption and greenhouse gas
emissions
The calculations refer to partial stocks of approx. 95 %
as well as to the primary energy requirements. The
values for new constructions (from 2005) are partly
estimated.
ENV 2.2a Fraction of renewable energies against the
company's energy consumption
The total consumption sum is not available. The
fraction of renewable energies can currently only be
estimated based on the installed systems. The deter-
mination of the total energy requirement refers to
the mean value of a partial stock (85 %) and is then
projected. The value stated is not the total consump-
tion but the determined end energy requirement.
ECO 2.1 Income from activities which is distributed
to stakeholders
Wages include social contributions and supplies to
pension provisions.
For suppliers and service providers, these are expenses
for maintenance, operating costs and expenses for
developers (building costs, sales and infrastructure
costs, and other business expenses). The taxes include
income taxes and other taxes (including property
taxes).
SOC 1.4 Sales offers
Only sales from tenant privatisation have been taken
into account. Sales from the developer business have
no influence on the housing stocks, as they are sold
out of the current assets.
 Corporate Social Responsibility Report 2009
bauverein AG Darmstadt
26 / 27
Imprint:
SOC 3.3 Fraction of tenants who receive social benefit Editor:
or support for their rental payments and additional bauverein AG
costs Siemensstraße 20
Not all receivers of transfer benefits are clearly rec- 64289 Darmstadt
ognisable. Many tenants receive grants for the rent Tel.: (0 61 51) 28 15-0
direct and forward the money to the bauverein AG. Fax: (0 61 51) 28 15-244
The actual fraction of tenants who receive benefits e-mail: info@bauvereinag.de
cannot be determined. The fraction refers to the www.bauvereinag.de
transfer benefits currently paid direct from the city
offices to the bauverein AG. Editorial office (responsible):
Christina Haerle-Petit, Dieter Emig
There is no precise data from the Federal Statistics
Office or the State Office for 2006, 2007 and 2008, Design, typesetting and lithography:
meaning that we can only work using estimated feedback werbeagentur GmbH,
values. www.manok.de

GOV 2.1 Number of current agreements with associa-

tions and tenant societies (description and financial
amount)
Employee hours for collaboration with associations
and societies as well as internal expenses are not
recorded and can therefore not be listed. Only the
total costs for the individual associations and tenant
societies are shown.
bauverein AG
Siemensstraße 20
64289 Darmstadt Verantwortungsbewusstes Wohnen

www.bauvereinag.de