Citizens Rights 20 5 2008

The public services, local authorities the documents issued by the compe- accepted based on a solemn declara- • To inform
declara- • To inform the citizens about the sup- not holders of an ID card (younger than ing is not possible, they must be sent
and public law bodies and institu- tent Greek authorities, when the case tion of the interested party, unless porting documents that are sought ex 12 years old), certificates of municipal by post to the address indicated by
tions are obligated to realize the fol- involves citizens of other Countries; otherwise provided by a special provi- officio. registration. the interest party within ten (10) days
lowing: N.B.
The certification of the signature’s au-
sion.
• A solemn declaration is submitted also S UBMISSION OF THE
SUPPORTING DOCUMENTS
DEADLINES
• To respond to the citizens’ requests
at the latest.
N.B.
VALIDATION thenticity is abolished when the interest-

ed party comes in person for his case, in
when the information on the ID card
concerning family status, permanent
REQUIRED and complete all pertinent actions,
within a deadline of fifty (50) days,
Exceptionally, by virtue of Common Min-
isterial Decisions published in the Official
• Validate copies of private documents a public service or Citizen Service Centre, address and profession has changed. • To not ask, under any circumstance, for when special provisions do not provide Gazette, specific deadlines have been
or documents issued by foreign au- provided that he/she presents his/her ID further supporting documents apart
thorities submitted in the original or in card or pertinent original documents. A PPLICATIONS SUBMITTED OVER from those provided under the spe-
for shorter deadlines.
• For cases falling under the compe-
determined for the handling of complex
cases.
certified copies legalized by a lawyer or
Α PPLICATIONS SUBMITTED TO
THE TELEPHONE cific provisions.
tence of different services, the above For more information, the interested
A BOLITION
public authority.
PUBLIC SERVICES The citizens have the right to request, by deadline is extended by ten (10) addi- parties can visit the website www.gspa.
• Validate copies of Greek administrative
OF THE REQUIRE-
calling 1502, the issuance and dispatch tional days. gr, under the thematic area «Public Ad-
documents submitted in the original or • To give precedence to disabled people MENT TO SUBMIT SUPPORT-
via registered letter to the address they ministration».
in certified copies of the issuer. and to see to their access to the ING DOCUMENTS • If the request is submitted to a non-
have indicated, of various certificates,
• Accept, mandatorily, simple copies of Services.
• To respect the public hours.
against the sum of 4,20₠. • To not proceed to the search of support-
ing documents that are no longer re-
competent service, the service is ob-
ligated to refer it, within three (3) F ULL COMPENSATION
Greek administrative documents when Provided the citizens do not request the
quired in accordance with Common Min- days, to the competent service and to Citizens have the right to submit an ap-
these are submitted together with a sol- • To have application and solemn declara- dispatch via registered letter and collect isterial Decisions, and which are replaced inform the interested party about its plication for full compensation, in cases
emn declaration concerning the accuracy tion forms and to facilitate the filling up the certificates in person from the com- by a solemn declaration of the citizen. action. In this case the deadline will be where the deadlines for the processing of
of the information provided. of these forms. petent service, they are charged with effective as from the date of receipt their cases are not respected by the public
CERTIFICATION OF THE • To receive and register all applications

and supply the relative receipt, even if
2,20₠. F ILE RECONSTITUTION of the request by the competent au- services.
E XSUPPORTING
thority. Applications for compensation regard-
SIGNATURE AUTHENTICITY there are supporting documents miss- OFFICIO SEARCH OF • To implement, during the reconstitution
of a lost file, the procedure of the ex • If a certain case cannot be handled be- ing matters of competence of Ministries
To certify the authenticity of a citizen’s ing. DOCUMENTS
officio search for the lost supporting cause of a specifically justified objec- and Central Services, are submitted to the
signature, based on: • To accept the citizens’ applications sent BY THE PUBLIC SERVICE
documents. tive impossibility, then the competent Special Committee operating in the Minis-
• the police identity card or the pertinent by fax, and respond to requests for in- • To search ex officio for the certifi- Service must, within at least five (5) try of the Interior. Applications, however,
• To proceed to the reconstitution of
temporary certification issued by the formation submitted via e-mail. cates determined by common ministe- a citizen’s file lost on account of the days before the expiry of the deadline, for compensation regarding matters of
competent authority, or the passport, • Not to ask for further proof for infor- rial decisions, when these are required service, within thirty (30) days at the inform the applicant in writing about competence of the public services operat-
when the case involves Greek citizens; mation mentioned on the ID card or as supporting documents for the issu- latest. the reasons of the delay and the de- ing in the geographic area of each Region
ance of an administrative act.
C ERTIFICATE
• the identity card or the passport, when passport or on the pertinent tempo- tails and telephone number of the per- (e.g. public law legal bodies and institu-
the case involves citizens of the EU rary certification issued by the compe- • To respond without delay to the re- OF IDENTITY OF son handling the case for the supply of tions, tax authorities, municipalities, etc.),
member-states; tent authority. quests of the competent authorities MINORS any useful information. are submitted to the Special Committees
• the passport or other document per- • Facts or information not proven by the seeking supporting documents ex of- • The Citizen Service Centres supply as • To supply certificates with no delay operating at the seat of each Region of
mitting the entry into the Country, or ID card or any relative document are ficio. proof of identity of minors who are what so ever. If their immediate grant- the State.
1 2 3

For more information, the interested par-
ties can visit the website www.gspa.gr,
The granting of documents is not pos-
sible if these documents:

E
HELLENIC REPUBLIC
under the thematic area «Public Adminis-

MINISTRY OF THE INTERIOR
• concern the private or family life of a
SECRETARIAT GENERAL OF PUBLIC ADMINISTRATION
tration». third person; AND E− GOVERNMENT

A CCESS TO DOCUMENTS • refer to discussions held by the Cabi-
net of Ministers;

Every interested party has the right,
upon written application, to be informed
• incur a substantial inconvenience to the
investigation of the judicial, administra-
for more information please contact

of administrative documents and have tive, police or military authorities con-
DIRECTORATE OF STATE-CITIZENS RELATIONS
access to public service records, within cerning a criminal offence or an admin-
15, Vas. Sofias av., P.C. 10674, Athens

a deadline of twenty (20) days, either by istrative violation;

Tel: 213 13 13 101,-102,-104,-108,-115
means of an on-the-spot investigation, • include information that violate either
FAX: 210-3389147
or via copies of the original documents.
The term ‘administrative documents’
the confidentiality as provided under
special provisions, or intellectual and

e-mail: s.galani@ypesdda.gov.gr
CITIZEN’S RIGHTS

shall mean documents drawn up by the industrial property rights; DIRECTORATE FOR THE SIMPLIFICATION OF PROCEDURES AND PRODUCTIVITY
IN THE PUBLIC SERVICE
public services, such as reports, studies,
proceedings, statistical data, circulars,
P REVIOUS HEARING
15, Vas. Sofias av., P.C. 10674, Athens

Tel: 213 13 13 161,-163,-167,-136

public service replies, opinions and deci- The administrative authorities, before FAX: 210-3389147

sions. adopting an adverse measure against
e-mail: n.archontas@ypesdda.gov.gr
the rights or the interests of a specific

Any legitimately concerned interested
party has the right, upon written ap- person, are required to ask the interested
party to express his opinion, in writing
plication, to be informed of the private
documents kept by the civil services or orally.

which are relevant to his case which is N.B.

pending before them or has been pro- This measure does not apply in case of
cessed by them. danger or overriding public interest.

The present document was drawn up by the Directorate of State−Citizens
Citizens’ rights

Relations and the Directorate for the Simplification of Procedures and

and Public Services’

Productivity of the Directorate General of Administrative Organization and

Procedures of the Ministry of the Interior.

obligations

4 5
NATIONAL PRINTING HOUSE
ATHENS, APRIL 2008

Citizens Rights 20 5 2008

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Citizens Rights 20 5 2008

Enviado por

Direitos autorais:

Formatos disponíveis

The public services, local authorities the documents issued by the compe- accepted based on a solemn declara- • To inform

VALIDATION thenticity is abolished when the interest-

CERTIFICATION OF THE • To receive and register all applications

under the thematic area «Public Adminis-

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