Hadi "Moh'd Zaid" Ibrahem Hamad Amman, Jordan

Nationality: Jordanian Mail Address:

Marital Status: Married 11196
Mobile: + (962-7) 8837-4666 P.O.Box, 962925
Phone: + (962-6) 5155-271 Amman, Jordan.
Email: hadi.almanasrah@yahoo.com

Visa: USA (American) B1\B2 Visa Valid till 2014

Professional Trainings, and Certificates

- Microsoft Certified System Engineer (MCSE) (Messaging and
Security).
- Microsoft System Center Operation Manager 2007 R2. (MCTS)
- Microsoft System Center Configuration Manager.
- VMware ESX 3.0.
- Red Hat Linux System Administration basics Fundamentals.
- Cisco Certified Network Associate (CCNA).
- Certified Ethical Hacker (CEH)

Experience and Employment History

May-07 ~ Present NOC Team Lead Aspire services Jordan

- Over three years of experience in managing offshore network operation center team, for a client located
in the united states of America called ( www.weightwatchers.com ), leading more than 15 engineers to
make sure that the up-time for the environment is always 100%, that included the daily report and tasks
the operations are responsible to perform, plus managing the reporting process for two managers and
one director in USA, like weekly meeting and live sessions between both offshore and onshore network
operation center.

Our main operations:

§ Uptime is always 100%.

§ Troubleshooting problems with windows and UNIX servers, even if they are physical or VM servers, to
make sure, that these servers always in healthy state.
§ Advanced solutions for windows server 2000, 2003, 2008 problems and hot fixes, discovering the
problems and solving it in a logical procedure.
§ Dealing with REMEDY ticketing system, in assigning tasks for the engineers and to trace out the issues.
§ Escalate and resolve critical issues with 3rd party companies, like Microsoft, F5, UNIX, HP, and
Vmware.
§ Writing documentations and team guidelines.
§ Performing Daily tasks which supposed to keep our main site updated and ensure the peak performance
for it ( www.weightwatchers.com )
§ Familiar with Many of MS softwares like, SCOM, Exchange, BIZTALK.

- Managing and Administration for SCOM ( System Center Operation Manager ) for more than 1000
servers, Including Exchange, BizTalk , Domain controllers and Database servers.
- Managing for Microsoft BizTalk Administration 2006.
- Managing and administration for Exchange servers 2003, 2007.

§ Good dealer with networking monitoring tools, like Solar Winds, NetBotz, SecureID, Load Balancers.

- Administration for Solar winds Network monitoring tool, for more than 2000 switches, routers and
servers.
- Dealing with Network load balancers, in the administration part.
- Monitoring server rooms using advanced monitoring tools, like Netbotz.

§ Administration for EFT and Control-M software.

 § Administration for VMware infrastructure systems.

Feb-09 ~ Present Network and Administration Engineer SparkIT Jordan

§ Maintenance and Troubleshooting for PC's and laptops.

- Perform certain maintenances for companies and offices that include Hardware, software and
network.
§ Construct LAN and Wireless Networks.
§ Configure and establish domain controllers, DNS, DHCP.
§ Troubleshooting Domain controller and Web servers.

Sep-05 ~ Apr-06 IT Specialist SCS Jordan

§ Maintenance and Troubleshooting for PC's and laptops.

§ Construct LAN and Wireless Networks.
§ Troubleshoots the issues to know the root cause for it.
§ Formatting, preparing PC's with the requested Operating system required by the Customers.
§ Manage and support the domain.
§ Support local area network for the company (LAN).

IT Skills
- Very good in writing .bat, .cmd, .vbs, . PS1 files.
- On demand instructor for CEH, and admin as well in a famous hacking website.
- Programming using VB6 and VB.Net.
- Very good with dealing in Systems\Networking tools.
- Advanced solutions and following up with Microsoft.
- Familiar with Microsoft office Package.

Education History
B.Sc in Computer Engineering.
2002 - 2007 (Al Balqaa Applied University- Faculty of Engineering Technology, Jordan)

References
All References will be provided upon request.