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Executive Summary
This marketing plan provides a written analysis of the trends, consumer demands and markets in
the soft drink industry and the implementation strategy PepsiCo plans to put into action when
launching a new product line of "New Age" products. The key success factors of this marketing
plan are:
- the market for diet drinks is not new, yet has limited choices and is therefore open
for expansion of new products
- the largest segment of the U.S. population is aging (the baby boomers) causing a
rise in health concerns and adding to demand for healthier soft drinks
- Younger generation drinks less coffee and more soft drinks with caffeine
- Free t-shirts displaying product to college students given away on central campus
locations
The introduction of a new line of products including an entirely new product and ingredient will
increase sales revenue for PepsiCo. The sales revenue will in turn create an incremental growth
during the introductory phase for the new products as shown during the projections for the next
five years.
In
conclusion, the promotion and launch of the new product line will help meet the needs of
customers, provide a new niche in the soft drink industry and become a profitable venture for
PepsiCo.
History:
we bring together what is good for business and good for the world..."
Company profile
PepsiCo, Inc. is among the most successful large conglomerate with interests in manufacturing,
marketing and selling a wide variety of carbonated and non-carbonated beverages, as well as salty,
sweet and grain-based snacks, and other foods.PepsiCois consumer products company in the world,
with 1999 revenues of over $20 billion and 116,000 employees. And now The company consists of: Frito-
Lay Company, the largest manufacturer and distributor of snack chips; Pepsi-Cola Company(including
Mountain Dew),, the second largest soft drink business and Tropicana Products, the largest
marketer and producer of branded juice. PepsiCo brands are among the best known and
most respected in the world and are available in about 190 countries and territories.
Some of PepsiCo's brand names are 100 years old, but the corporation is relatively
young. PepsiCo, Inc. was founded in 1965 through the merger of Pepsi-Cola and Frito-
distinctive competitive strategies and the high integrity of their people. Their overriding
resources on growing their businesses, both through internal growth and carefully selected
acquisitions. Their strategy is continually fine-tuned to address the opportunities and risks
of the global marketplace. The corporation's success reflects their continuing commitment
to growth and a focus on those businesses where they can drive their own growth and
create opportunities.
MULTI BRANDING:
PepsiCo believes Multi branding is the key to the future of the QSR
business. Owning more than one brand allows you to “eliminate the veto
vote “ and dive your consumers a “WOW” experience. Research shows
that consumers prefer Multi Brand companies six to one over single
brands.
PepsiCo brands
PepsiCo owns five different billion-dollar brands. These are Pepsi, Tropicana, Frito-Lay,
Quaker, and Gatorade. The company owns many other brands as well.
Frawg, Mountain Dew, Mug Root Beer, Sierra Mist and Tropicana Twister Soda
7 Up (international distribution)
Other U.S. beverages, including Aquafina (Flavor Splash, Alive, and Twist/Burst),
Tava, Dole, Gatorade, Izze, Mountain Dew AMP, Propel Fitness Water, SoBe, Quaker Milk
Chillers, Ben & Jerry's MilkShakes, and Tropicana
Quaker Oats brands: Aunt Jemima, Cap'n Crunch, Coqueiro, Crisp'ums, Cruesli,
FrescAvena, King Vitaman, Life, Oatso Simple,Quake, Quisp, Rice-A-Roni, and Spudz in
2007, Nooyi spent $ 1.3 billion on healthier –alternative brands like NAKED JUICE ,
a California maker of soy drinks and organic juice.
PEPSI :
FRITO – LAY :
QUAKER :
Corporate Citizenship
At PepsiCo, we believe that as a corporate citizen, we have a
responsibility to contribute to the quality of life in our communities. This
philosophy is expressed in our sustainability vision which states:
“PepsiCo’s responsibility is to continually improve all aspects of the world
in which we operate – environment, social, economic -- creating a better
tomorrow than today.”
PepsiCo Headquarters
PepsiCo World Headquarters is located in Purchase, New York,
approximately 45 minutes from New York City. The seven-building
headquarters complex was designed by Edward Durrell Stone, one of
America's foremost architects. The building occupies 10 acres of a 144-
acre complex that includes the Donald M. Kendall Sculpture Gardens, a
world- acclaimed sculpture collection in a garden setting.
Goals
Nonfinancial Goals
Empowered People means we have the freedom to act and think in ways that
we feel will get the job done, while being consistent with the processes that
ensure proper governance and being mindful of the rest of the company’s
needs.
Responsibility and Trust form the foundation for healthy growth. It’s about
earning the confidence that other people place in us as individuals and as a
company. Our responsibility means we take personal and corporate ownership
for all we do, to be good stewards of the resources entrusted to us. We build
trust between ourselves and others by walking the talk and being committed to
succeeding together.
Guiding Principles
Care for customers, consumers and the world we live in. We are driven by an
intense, competitive spirit in the marketplace, but we direct this spirit toward
solutions that achieve a win for each of our constituents as well as a win for the
corporation. Our success depends on a thorough understanding of our customers,
consumers and communities. Caring means going the extra mile. Essentially, this is a
spirit of growing rather than taking.
Sell only products we can be proud of.The test of our standards is that we must be
able to personally endorse our products without reservation and consume them
ourselves. This principle extends to every part of the business, from the purchasing of
ingredients to the point where our products reach the consumer’s hands.
Speak with truth and candor. We speak up, telling the whole picture, not just what
is convenient to achieving individual goals. In addition to being clear, honest and
accurate, we take responsibility to ensure our communications are understood.
Balance short term and long term. We make decisions that hold both short-term
and long-term risks and benefits in balance over time. Without this balance, we cannot
achieve the goal of sustainable growth.
Win with diversity and inclusion. We leverage a work environment that embraces
people with diverse backgrounds, traits and different ways of thinking. This leads to
innovation, the ability to identify new market opportunities, all of which helps develop
new products and drives our ability to sustain our commitments to growth through
empowered people.
Dollars from that top-line growth are strategically reinvested back into new
products and other innovation, along with cost-savings projects.
PepsiCo respects employee privacy and dignity and will acquire and
retain only that employee personal information that is required for
operation of the Company or required by law.
PepsiCo follows all employment laws and regulations and respects
lawful customs of the countries where we operate.
PepsiCo will:
• Compete vigorously and with integrity.
• Treat all customers and suppliers honestly, fairly and
objectively.
• Avoid any unfair or deceptive practice and always
present our services and products in an honest and
forthright manner.
• Never comment on a competitor’s product without a good basis
or need for such statements.
• Make clear to all suppliers that we expect them to compete fairly and
vigorously for our business, and endorse the principles in our Code of
Conduct. We will select our suppliers strictly on merit.
• Comply with all laws prohibiting agreements with competitors to: fix
prices or
other sales terms; divide or assign sales territories, customers or
product lines; or
coordinate bids and agreements with customers to fix their resale
prices. These
types of agreements are generally illegal in the United States and
All of our employees are responsible for ensuring that our standards of
conduct are followed. Each employee has a responsibility to understand
and comply with this Code. Additionally, employees must seek guidance
when a situation is not clear, and report all known or suspected violations
of the Code to their manager, to PepsiCo’s General Counsel or General
Auditor, or through the Speak Up hotline.
This Code can not provide definitive answers to all questions. For that,
we must rely on each person’s judgment and integrity. You are
encouraged to seek guidance where a situation may not be clear. The
PepsiCo Law Department and the General Auditor will respond to
questions and issues of interpretation about this Code. Waivers of this
Code will be reviewed by the General Auditor and General Counsel, and
in certain circumstances by the Board of Directors, and if required, will be
appropriately disclosed.
Core Competency and Sustainable Competitive Advantage
SWOT Analysis
The following table shows the internal and external factors affecting the market
opportunities for PepsiCo. This SWOT analysis also shows PepsiCo's internal strengths
marketing realm, and the continuous efforts by their research and development to
research trends in the industry and to be creative in exploiting those trends. Some possible
opportunities noted in the SWOT analysis are the growing markets for specialized ethnic
foods and healthier food products. Another opportunity is that the income of consumers is
high enabling them to be less price sensitive, and convenience is becoming evermore
important not only to the United States but to many countries around the world.
Although PepsiCo has many strengths, a few weaknesses lie in the fact that the
company is so large and could possibly lose focus or have internal conflict problems. A
few of the threats PepsiCo must stay aware of are the ease of replicability of its product
line, the almost pure competition in pricing for its products, and the quickness of
technological advances causing existing products to be no longer the most advanced.
Strengths Weaknesses
Internal Factors
Management Experienced, broad base of Large size may lead to
interests and knowledge conflicting interests
Product Line Unique, tastes good, New one calorie products have
competitive price, and no existing customer base,
convenient generic brands can make similar
drinks - cheaper
Marketing Diverse, and global May lose focus, may not be
awareness segmented enough
Personnel International, diverse Possible conflicts due to so
positions many people, possible trouble
staying focused
Finance High sales revenue, high sale High expenses, may have
growth, large capital base trouble balancing cash-flows of
such a large operation
Manufacturing Low costs and liabilities due Lose control and quality
to outsourcing of bottling standards
Research & Continuous efforts to May concentrate too much on
Development research trends an reinforce existing products,
creativity entrepreneuralship may not be
welcomed
External Factors Opportunities Threats
Consumer/Social Huge market in the healthy More expensive products than
products and growing market Coke, such a high price may
for specialized foods for ethnic limit lower income families from
groups buying a Pepsi product
Competitive Distinctive name, product and Not entirely patentable,
packaging in with regards to its constant replicability by
markets competitors
Technological Internet promotion such as Computer breakdowns,
banner ads and keywords can viruses and hackers can reduce
increase their sales, and more efficiency, and must constantly
computerized manufacturing update products or other
and ordering processes can competitors will be more
increase their efficiency advanced
Economic Consumer income is high, Very elastic demand, almost
more tend to eat out, pure competition
convenience is important to
U.S.
Legal/Regulatory High U.S. Food & Drug
Administration standards
eliminate overnight competitors
Industry Analysis: Trends in Healthy Soft
Drinks
Generic
Lemon- Mountain Dew Sprite
lime
Sierra Mist Fresca
Slice 7-Up
Generic
Diet Diet Pepsi Diet Coke
Diet 7-Up
Tab
Generic
Other Mr. Pibb Dr. Pepper
Crush
Cherry Coke
Sunkist
Generic
PepsiCo's current retail prices range depending on the convenience of the location in which
they are located and depending on the size of the soft drink container. On average, a 12 ounce
can is between $.25 - $.99, a 20 ounce plastic bottle is between $.50 and $1.29, and a 2 liter
plastic bottle is between $.50 and $1.95.
The major disadvantages regarding the competitive structure of the market lies in the fact
that there are so many other competitors and options such as water, coffee and juice to compete
for the same consumer.
Company Analysis
Currently PepsiCo competes in the soft drink segment of the global beverage market. While
PepsiCo's soft drinks can obviously compete as a stand-alone product, it can also complement
any snack or meal
At present PepsiCo, Inc. operates with over 116,000 talented and innovative employees. The
steadily increasing business with minority and women-owned firms has improved their company's
supplier base. It has also helped to strengthen the suppliers' firms as well as the minority
community infrastructure with regard to such benefits as employment, training, role modeling,
buying from other minority and women-owned businesses, and supporting community
organizations. PepsiCo's culture is informal and entrepreneurial. Their people are empowered to
make the decisions necessary to grow the business. They seek to achieve outstanding results
through innovation, long tern partnerships, and an open work environment that respects the
individual and promotes personal and professional growth.
Our strategy is to concentrate our resources on growing our businesses, both through
internal growth and carefully selected acquisitions. Our strategy is continually fine-tuned to
address the opportunities and risks of the global marketplace. The corporation's success reflects
our continuing commitment to growth and a focus on those businesses where we can drive our
own growth and create opportunities.
Customer Analysis
PepsiCo has an extremely large customer base due to the wide spread popularity of soft drinks.
It is therefore necessary to segment the market and look at particular trends in the soft drink
market. There are two key trends in the soft drink market, which are the growing demand for
healthier soft drinks and the mostly untapped market of targeting ethnic groups with specific
products regarding their interests.
Trend
Information Healthier Drinks Ethnic Marketed
Drinks
How to grow this Need to attract men Target the each specific
segment and a younger market with products and
audience without advertising designed
excluding females around their wants (ex.
Research has shown that
African Americans in
general prefer lighter
colored soft drinks such
as Mellow Yellow (99%)
and Slice (73%))
Who is the main target The younger African Americans (who
market generation is the prime represent 1 of 7 soft drink
target for healthier soft customers) and Hispanic
drinks, a key reason for Americans (who's
this is that many population is growing and
younger consumers do consists of one of the
not drink coffee but largest growing markets)
prefer drinks such as
Pepsi or Mountain Dew
to give them a boost
How to market these Show how they Keep the advertising
products benefit the customer, relevant, but don't try to
give full nutritional hard
information
Factors leading to the Less consumption of Marketing research has
rise of this trend alcohol: 4 out of 10 shown that not all
people do not drink American's prefer the
alcoholic beverages, same soft drinks, the
even drinkers do not population growth of
drink all the time (ex. minorities in America has
Designated drivers, created a growth in their
pregnant women, those related market size
who cut down for
health reasons)
Market-Product Focus
This section describes the three year marketing and product objectives for
PepsiCo and the target markets, points of difference, and positioning of its
lines of soft drinks.
· new markets - healthier soft drink market and target ethnic groups
· new products - one calorie soft drinks (Pepsi ONE) lighter colored soft
drinks (Sierra Mist). Initially these products will be introduced on college
campuses as test markets then will be distributed nationally within 2 months and
distributed globally within 2 years.
Target Markets
For PepsiCo every individual in the United States with a middle class status can be
considered a potential consumer. Though, in order to target specific markets,
PepsiCo divides the target market into the following market segments:
Consumers age 50 and up: Again, this is a market in which customers are
established, and brand loyalty has been sustained. These customers are loyal
customers, and only drink Pepsi products.
Points of Difference
The points of difference - or attributes that make PepsiCo's new products Pepsi ONE and Sierra
Mist unique among its competitors are:
Positioning
Previously customers concentrating on health had to settle for a less appealing taste to uphold
their diet. Now the new one calorie drink that Pepsi offers (Pepsi ONE) brings a great taste but is
healthier than other diet drinks because it is only one calorie. The name Pepsi ONE also helps to
give the product positioning because the consumers can immediately relate the name to the
benefits of the product - one-calorie. Finally, the color of the product package helps position the
product. Regular colas are usually a bold color, while diet colas are often white and diet caffeine
free colas are usually gold. Pepsi One is in a silver can which tells consumers that the product is
still a diet drink, but a different diet drink.
Sierra Mist, a new lemon-lime flavored soda, has no caffeine and has been described by
consumers as fresher, cleaner and less syrupy sweet than other sodas like it. Sierra Mist is to be
positioned as a new age soda with marketing, packaging and advertising concentrating on its
refreshing taste.
Marketing Program
Product Strategy
Product Line
PepsiCo's newest marketing program is for New Age soft drinks. This will initially include two
flavors:
· Sierra Mist - a lemon lime flavored soft drink with a fresher, cleaner, less syrupy sweet
and less harsh taste that competing lemon lime soft drinks
· Pepsi One - a one calorie cola flavored soft drink with the same taste of regular Pepsi but
only one calorie
Pepsi ONE is the refreshing new soda for people who want it all -- great cola taste with only
one calorie. This exciting new product was launched nationwide in the fall of 1998 earning
significant consumer and media attentions for its revolutionary new product formulation; the newly
approved sweetener, Sunnett (Acesulfame potassium or Ace-K) and aspartame. The new
sweetener allows for this soda to have only one calorie per serving. This product also has
significantly less carbohydrates and sodium than most other sodas.
Sierra Mist is the new caffeine free soda with the great lemon-lime flavor that people love.
This product was released in October of 2000 nation wide and hopes to be worldwide by the end
of the year. Other than the caffeine free aspect of this soda, it has most of the same ingredients
as any other regular product.
Packaging
Providing their consumers with easy-to-use, convenient and innovative containers are one of
their top priorities. Package introductions they've made over the years include the industry's first
two-liter bottle; The Cube, an easy-to-store 24-pack; Big Slam, the wide-mouth one-liter bottle;
and their three-liter bottle, designed to provide consumers with extra value. Pepsi Co. was the first
company to respond to consumer preference with lightweight, recyclable, plastic bottles. These
bottles are made of polyethylene terephthalate or "PET plastic," which is a form of polyester used
to make strong, lightweight, shatter-resistant bottles. PET plastics are recyclable into products
including new containers, fiberfill for sleeping bags and coats, fabric, carpets, auto parts, film and
more.
Sierra Mist
Pe
psi ONE
Silver Green
New logo New logo
Says one- Says new on
calorie the label
Price Strategy
Market research says that 81% of soda drinkers think that it should cost $1.00 for a single 12oz
serving of soda. Pepsi is priced slightly higher than its main competitor Coca-Cola but is till in line
with the majority of the industry's prices. Pricing mainly depends on the location where the soft
drink is purchased, as shown in the following table:
Promotion Strategy
¨ Free Samples - handed out at basketball or football games, pep rallies, or on central
campus areas (ex. Drill field)
¨ Coupons - on the product or tied to another product (ex. Buy a pack of Fritos get a free
12 oz. Pepsi One)
¨ Entertainment - Games with free T-shirts, Pepsi points under the cap etc.
Sierra Mist is broadly targeted to teens and adults, with an 18 to 29 year-old demographic
bull's-eye. Aggressive introductory marketing support includes massive sampling efforts and
outdoors-oriented point-of purchase materials asking consumers to "experience the height of
refreshment." Samples of this latest brand to join the Pepsi portfolio are available at football
games and supermarkets across the US and Pepsi intends to spend $50 million on marketing this
product.
When Pepsi ONE first came out it was targeted towards the younger, healthier crowd. This
unique one calorie drink was marketed as a healthier cola with the same great taste as regular
Pepsi. In this beginning this product was marketed in much the same fashion as Sierra Mist is
currently being distributed.
In order to produce sales to increase, we plan to mass distribute Pepsi ONE and Sierra Mist to
the Virginia Tech campus. Here we will place the soft drinks in vending machines, campus-dining
halls, education facilities, and at various athletic events. We strongly believe that this will create
brand awareness and customer loyalty with the age group of 18 to 24.
Financial Data and Projections
Historically, PepsiCo, Inc. has a fairly steady amount of annual sales revenue. Sales
dropped dramatically from 1995 to 1996 due to an introduction of a new product by a competitor.
The trend in sales revenue appears in Figure 4.
Figure 4.
Five-Year Projections
Five-year financial projections for PepsiCo Inc. appear below:
Projections
Actu Year1 Year2 Year3 Year4 Year5
al
Financial Units 1999 2000 2001 2002 2003 2004
Elements
Net $1,000,0 20,3 21,689.0 22,884.3 24,257.4 25,712.8 27,255.6
00 67 2 6 2 7 4
Sales
Gross $1,000,0 11,9 12,465.4 12,964.0 13,482.6 14021.9 14,582.8
Profit 00 86 4 6 2 2 0
Operating $1,000,0 2,88 2894.53 2906.11 2917.73 2929.41 2941.12
Profit(Loss) 00 3
These projections reflect the continuing growth of PepsiCo Inc. and its products.
Implementation Plan
PepsiCo will be introducing its two new age soft drinks through a rolling
process beginning with initial test markets in the United States. In the test markets,
the tastes of several demographic segments and target market will be carefully
analyzed and evaluated. If necessary based on these evaluations, promotional
strategies might need to be modified before national distribution. After test markets,
PepsiCo will distribute the products nationally. Next Pepsi will enter the international
markets in order of highest soft drink consumption. National distribution will occur
after two months of successful test markets, and worldwide distribution will be
completed with in two years or the product launch.
Monthly sales targets have been set for PepsiCo for each global economy. Actual Pepsi ONE
and Sierra Mist sales will be compared with these targets and tactical marketing programs
modified to reflect the unique sets of factors in each global market. The speed of the program will
increase, or decrease, depending on PepsiCo’s performance in the successive global markets
that Pepsi ONE and Sierra Mist enter. Similarly, as described above in the implementation plan,
PepsiCo may elect to respond to variation in global and regional tastes by changing ingredients
and/or the image of Pepsi ONE or Sierra Mist (depending on the area). This variation will
increase production cost, but it will also increase customer satisfaction, as well as sales.
In the United States, PepsiCo employees have access to these services:
• Support services to help patients to make sure the patient understands their treatment
options and to communicate their wishes to their doctors
• Assist patient in setting quality of life goals
• Assistance in arranging "end of life" provisions such as living wills and powers of
attorneys.
• Referral and case management as well as benefit coverage for mental health services
The PepsiCo Foundation matches employee gifts to nonprofit organizations through a Matching Gifts
program and United Way. In 2006, Matching Gifts totaled $4,436,795.45 and United Way $2,880,769.
Grants are made to nonprofit groups where employees volunteer.
In 2006, the PepsiCo Foundation donated $542,881 in support of the PepsiCo Employee
Community Service Days initiative. During PepsiCo's 2006 Global Week of Community Service, roughly
1,082 associates spent time serving their local communities and service organizations, making the 2006
activities the most successful to date. The turnout was the largest in the six-year history of formal employee
community engagement, where employees served more than 8000 hours and contributed an estimated
value of $200,000 to improve local community resources. Here is a snapshot of the improvement activities
led by City Year's youth service corps:
Chicago IL: Over 2 days 130 Quaker Tropicana and Gatorade associates helped improve facilities at a
Boy's and Girl's Club of America as well as in head-start and kindergarten classrooms, after-school
facilities, a senior activity center, and a safe house that supports transition programs for children.
New York NY: Over 2 days 420 PepsiCo associates in Westchester County performed indoor and
outdoor clean up and beautification proejects at the Williamsbridge Oval Park in the Bronx. The park serves
low-income residents, 35% of whom are foreign-born.
Plano TX: 124 associates performed indoor and outdoor cleaning, painting and installed a fence at the
YWCA Garland Child Care Center.
Mexico: Over 2 days 158 associates from Gatorade and Sabritas operations in Guadalajara and Mexico City
supported improvements at a Mexico City school with more than 260 children and family
South Africa: 250 associates from PepsiCo's Simba operations conducted six full days of employee
volunteerism projects in a variety of child care sites and settings in Johannesburg, Cape Town, Pretoria, Ga
Matlala.
City Year brings together young adults, ages 17-24, from diverse ethnic, cultural, and socioeconomic
backgrounds for a demanding year of full-time community service, leadership development, and civic
engagement. The young adults at City Year lead PepsiCo employees in employee community service days
to give back to the community and provide opportunities for teambuilding.
Since 1981, the PepsiCo Foundation has awarded more than $39 million in college scholarships to children
of employees around the world.
Live Life Well.
We are continually looking for ways to make PepsiCo a great place to work. One way we do this is by
offering a comprehensive benefits package that is designed to address your health care and financial needs,
both now and into retirement. It is our goal, at PepsiCo, to help our employees Live Life Well.
PepsiCo pays most of your benefits costs - and in some cases, 100% of the cost. Almost all the benefits not
covered by the company are paid for with pre-tax payroll deductions.
As an employee, you can choose the Health and Insurance Benefits that are right for you and your family.
Benefit options include:
Wellness Benefits
While good health is its own reward, PepsiCo offers the HealthRoads Wellness Benefit to help you take
positive steps toward a healthier lifestyle. You can earn rewards, deposited into your Medical Expense
Account, by participating in the program, up to $400 dollars per family, per year.
PepsiCo is committed to giving you the tools to reach your future retirement goals through our retirement,
savings, and stock plans. The plans, designed to work together, include:
Work/Life Benefits
Save time, cut costs, and reduce stress, with PepsiCo's Work/Life Benefits including:
• Cell Phones
• Computers
• Movie Tickets