ABOUT AXIS BANK

Axis Bank was the first of the new private banks to have
begun operations in 1994, after the Government of India
allowed new private banks to be established. The Bank
was promoted jointly by the Administrator of the
specified undertaking of the Unit Trust of India (UTI - I),
Life Insurance Corporation of India (LIC) and General
Insurance Corporation of India (GIC) and other four PSU
insurance companies, i.e. National Insurance Company
Ltd., The New India Assurance Company Ltd., The
Oriental Insurance Company Ltd. and United India
Insurance Company Ltd.
The Bank today is capitalized to the extent of Rs. 408.84
crores with the public holding (other than promoters and
GDRs) at 53.81%.
The Bank's Registered Office is at Ahmedabad and its
Central Office is located at Mumbai. The Bank has a very
wide network of more than 1095 branches (including 57
Service Branches/CPCs as on 30th September 2010). The
Bank has a network of over 4846 ATMs (as on 30th
September 2010) providing 24 hrs a day banking
convenience to its customers. This is one of the largest
ATM networks in the country.
The Bank has strengths in both retail and corporate
banking and is committed to adopting the best industry
practices internationally in order to achieve excellence.

Promoters
Axis Bank Ltd. has been promoted by the largest and the
best Financial Institution of the country, UTI. The Bank
was set up with a capital of Rs. 115 crore, with UTI
contributing Rs. 100 crore, LIC - Rs. 7.5 crore and GIC
and its four subsidiaries contributing Rs. 1.5 crore each.
SUUTI - Shareholding 23.78%
Erstwhile Unit Trust of India was set up as a body
corporate under the UTI Act, 1963, with a view to
encourage savings and investment. In December 2002, the
UTI Act, 1963 was repealed with the passage of Unit
Trust of India (Transfer of Undertaking and Repeal) Act,
2002 by the Parliament, paving the way for the
bifurcation of UTI into 2 entities, UTI-I and UTI-II with
effect from 1st February 2003. In accordance with the
Act, the Undertaking specified as UTI I has been
transferred and vested in the Administrator of the
Specified Undertaking of the Unit Trust of India
(SUUTI), who manages assured return schemes along
with 6.75% US-64 Bonds, 6.60% ARS Bonds with a Unit
Capital of over Rs. 14167.59 crores.
The Government of India has appointed Shri K. N.
Prithviraj as the Administrator of the Specified
undertaking of UTI, to look after and administer the
schemes under UTI - I, where Government has continuing
obligations and commitments to the investors, which it
will uphold.

Vision 2015 and Core Values

VISION 2015:
 To be the preferred financial solutions provider
excelling in customer delivery through insight,
empowered employees and smart use of technology
Core Values
 Customer Centricity
 Ethics
 Transparency
 Teamwork
 Ownership
Board of Directors
The members of the Board are :

Dr. Adarsh Kishore Chairman

Smt. Shikha Sharma Managing Director & CEO
Shri S. K. Chakrabarti Deputy Managing Director
Shri J.R. Varma Director
Dr. R.H. Patil Director
Smt. Rama Bijapurkar Director
Shri R.B.L. Vaish Director
Shri M.V. Subbiah Director
Shri K. N. Prithviraj Director
Shri V. R. Kaundinya Director
Shri S. B. Mathur Director
Shri M. S. Sundara Rajan Director
Shri S. K. Roongta Director
Shri Prasad R. Menon Director
Compensation Policy
Objective of the Policy
The objective of this policy is to establish a system
whereby the Bank compensates the customer for the
financial loss the customer could incur due to
deficiency in service on the part of the Bank or any act
of omission or commission directly attributable to the
Bank.
Scope of the Policy
 The policy is based on the principles of
transparency and fairness in the treatment of
customers.
 It is designed to compensate the customer only for
the financial loss incurred by the customer due to
deficiency in the services offered by the Bank
which can be measured directly and limited to the
compensation specified for the respective service
as given below.
 The date of receipt of complaint/notice by the
Bank would be taken as day 'zero' and the
timelines mentioned would be counted from the
next working day onwards.
 The commitments under this policy are without
prejudice to any right the Bank will have in
defending its position before any Court of Law,
Tribunal or forum duly constituted to adjudicate
 banker-customer disputes.
 The policy document covers the following aspects:

a. Erroneous debiting of account

b. Debits towards service charges

c. Payment of cheques after acknowledgement

of stop payment instructions

d. Payment of interest to customers for

delayed collection of instruments

e. Handling of instruments lost in transit

f. Funds transfers using NEFT/RTGS

g. Foreign exchange services - Collection of

cheques outside India denominated in Foreign
Currency

h. Failure to execute standing instructions

i. Reversal of erroneous debits arising on

account of fraudulent transactions
 j. Violation of the Code by banks agent

k. Transaction of 'at par instruments' of

Cooperative Banks by Commercial Banks

Erroneous debiting of account

Debits towards service charges
Payment of Cheques after acknowledgement of Stop
Payment Instructions
In case a cheque has been paid after the Bank
acknowledges stop payment instruction, the transaction
shall be reversed within 2 working days of the
customer intimating the transaction to the concerned
branch. Interest, if eligible, will also be paid at the
savings bank interest rate.
Collection of instruments within India
 In case of outstation cheques and other instruments
sent for collection to centers within the country,
the following time schedule shall be adhered to for
realization by branches:

Sr. Cheque Time

Remarks
No. Type Norms
1 Local Same day Applicable to areas
Cheque - clearing. covered by High
 Applicable Value Clearing.
on the
days when Both, Presenting
High High Bank and Drawee
Value Value Bank should be
Clearing is participants of high
made value clearing
available. session.
For local cheques
presented in clearing,
Local credit will be
Cheque - afforded as on the
Non-High date of settlement of
Value as funds in clearing and
On
well as the account holder
2 settlement
cheques will be allowed to
of funds.
not withdraw funds once
covered in the return clearing
Item (1.) cycle is complete and
above. clear credit is
available in customer
account.
3 Outstation Seven Working days shall
cheques working not include Bank
drawn on days Holidays and days
all state when clearinghouse is
capitals not operational.
 Working days will be
considered at both the
ends/centers.
Outstation
cheques
drawn in
all major Ten
4 cities working - do -
(List of days
the major
cities
appended)
Outstation Banks will have to
cheques Fourteen depend on the
5 drawn on working correspondent/drawee
all other days banks for this
locations. purpose.
 In case there is a delay in realization beyond the
timelines mentioned above, The Bank will pay
interest to the customer on the amount of
collection instruments. Such interest shall be paid
without any demand from customers in all types of
accounts. There will be no distinction between
instruments drawn on the Bank's own branches or
on other banks for the purpose of payment of
interest on delayed collection except for reasons
which are beyond the control of the Bank.
 Interest payments would be applicable only for
instruments (drawn in INR) sent for collection
within India.

Sr.
Scenario Interest rate
No.
Cheque deposit in operative and loan accounts
Delay*
1 upto 30 Savings Bank Interest Rate
days
Fixed Deposit Interest Rate
would be payable after the
expiry of the 30 days
mentioned above upto the date
Delay
of actual credit.
2 beyond 30
days
The rate applicable would be
the rate of interest prevailing on
the date of the deposit of
cheque.
To view the list of major cities where oustation
cheques can be drawn, please click here.
*Delay would be calculated from the date of
expiry of turnaround time indicated in the table on
timeframe for collection of local/outstation
 instruments.
Handling of instruments Lost-in-transit
Funds transfers using NEFT/RTGS
The rate of compensation in case of delays in crediting
the remittance proceeds received through NEFT/RTGS
beyond one day after receipt of the message at our
gateway shall be at the prevailing REPO rate.
Foreign Exchange Services - Collection of cheques
outside India denominated in Foreign Currency
 It is the Bank's experience that the time norms for
collection of instruments drawn on banks in
foreign countries differ from country to country
and even within a country, from place to place.
The time norms for return of instruments cleared
provisionally also vary from country to country.
Therefore, no compensation shall be paid for any
delay in collection of cheques designated in
foreign currencies and sent to foreign countries.
 The Bank will compensate the customer only for
undue delays in affording credit once proceeds are
credited to the Nostro Account of the Bank with its
correspondent with full particulars. The
compensation in such cases will be restricted to the
extent of eligible Savings Bank Interest Rate
which shall be calculated for the period after
taking into account the normal cooling period
 stipulated (Cooling period is maximum 16
international working days from the value date of
credit in our Nostro Account with the
Correspondent Bank).
 The foreign exchange rate on the date of credit in
our Nostro Account shall be the basis for
calculation of interest irrespective of the rate
prevailing on the date of claim / calculation /
settlement.
Failure to execute Direct Debits / ECS Debits/ Standing
Instructions
Reversal of erroneous debits arising on account of
fraudulent transactions
Violation of the Code by banks agent
Transaction of 'at par instruments' of Cooperative
Banks by Commercial Banks
 The Bank will not honour cheques drawn on
current accounts maintained by other banks with it
unless arrangements are made for funding cheques
issued.
 The Cooperative Bank from whose account the
cheques have been issued would be responsible to
compensate the cheque holder for non-payment /
delayed payment of cheques in the absence of
adequate funding arrangement.
Award of Compensation
  The compensation shall be paid by replicating the
effect obtained through back-valuation of the
affected transaction.
 The compensation as per this Policy is payable to a
customer only in those cases where any act of
omission or commission is directly attributable to
the Bank.
 No claim would be considered, under any
circumstance, based on qualitative aspects like
reputation damages, loss of image in the society,
loss of business, loss of income, etc.
 The amount of compensation is restricted to the
actual financial loss of the customer arising out of
the amount in the books of the Bank only and in
any case, to the maximum limits prescribed for the
various services given above.
Force Majeure
The Bank shall not be liable to compensate customers
for delayed credit/non-availability of any service, if
some unforeseen event (including but not limited to
civil commotion, sabotage, accident, fire, natural
disasters or other "Acts of God", war, damage to the
Bank's facilities or of its

correspondent bank(s), absence of the usual means of

communication or all types of transportation, etc.)
beyond the control of the Bank which may prevent it
from performing its obligations within the specified
service delivery parameters.
Policy on Collection of Dues and
Repossession of Security
Introduction

 The debt
collection
policy of the
Bank is
based on
principle of
dignity and
respect to
customers.
The Bank
believes in
following
fair practices
with regard
to collection
of dues and
repossession
of security
thereby
fostering
customer
confidence
and long-
term
relationship
and thereby
ensures that
there is no
coercive
practice
followed
while
collecting the
dues.
 The
repayment
schedule for
any loan
sanctioned
by the Bank
is fixed
taking into
account
repayment
capacity and
cash flow
pattern of the
borrower.
The Bank
explains to
the customer
upfront the
method of
calculation
of interest
and how the
Equated
Monthly
Installments
(EMI) or
payments
through any
other mode
of repayment
are
appropriated
against
interest and
principal due
from the
customers.
The Bank
expects the
customers to
adhere to the
repayment
schedule
agreed to and
approach it
for assistance
and guidance
in case of
genuine
 difficulty in
meeting
repayment
obligations.
 The Bank's
Security
Repossession
Policy aims
at recovery
of dues in the
event of
default and is
not aimed at
whimsical
deprivation
of the
property. The
policy
recognizes
fairness and
transparency
in
repossession,
valuation and
realization of
security. All
the practices
adopted by
the Bank for
follow-up
and recovery
of dues and
repossession
of security
are in
consonance
with the
Law. The
security
repossession
procedure is
set in motion
only after all
attempts by
the Bank to
discuss with
 the borrower
the ways and
means to
overcome the
financial
hurdles/defau
lt in payment
have failed.
As an
exception, it
is to be noted
that the Bank
has the right
to possess
the financed
asset, as a
preventive
measure,
even in
instances
where there
has been no
default but
violation of
the terms and
conditions of
the Loan
Agreement.

General Guidelines
Giving notice to
borrowers

 While
written
communicati
ons,
telephonic
reminders or
visits by the
Bank's
representativ
es to the
borrowers
place or
residence are
 being used as
follow up
measures, the
Bank does
not initiate
any legal or
other
recovery
measures
including
repossession
of the
security
without
giving due
notice in
writing to the
borrower for
recovery of
dues.
 The Bank
follows all
such
procedures
as required
under law for
recovery /
repossession
of security.
 The notice
mentions the
number of
days within
which the
payment is to
be made and
also
stipulates the
minimum
time that is
given to the
borrower to
pay the debt,
failing which
the Bank will
 proceed to
take
possession of
the asset.
 In the case of
sale of an
asset, a
notice is
issued to the
borrower
before
proceeding
with the sale
of the asset.

Repossession of
Security
Valuation and Sale
of Property

 Valuation
and sale of
property
repossessed
by the Bank
is carried out
as per legal
provisions, if
any, and in a
fair and
transparent
manner.
 The Bank
has a right to
recover from
the borrower
the balance
due, if any,
after sale of
property.
Excess
amount, if
any, obtained
on sale of
property is
returned to
 the borrower
after meeting
all the related
expenses
provided the
Bank is not
having any
other claims
against the
customer.

Opportunity for the

borrower to take
back the security

 As indicated
earlier in the
policy
document,
the Bank
resorts to
repossession
of security
only for the
purpose of
realization of
its dues as a
last resort
and not with
the intention
of depriving
the borrower
of the
property.
Accordingly,
the Bank
indicates its
willingness
to consider
handing over
possession of
property to
the borrower
any time
after
repossession
 and before
concluding
the sale
transaction
of the
property
provided the
Bank dues
are cleared in
full.
 If satisfied
with the
genuineness
of the
borrower's
inability to
pay the loan
installments
as per the
schedule,
which
resulted in
the
repossession
of security,
the Bank
may consider
handling
over the
property
after
receiving the
installments
in arrears and
all overdue
and penal
interest and
expenses
incurred on
repossession
of the
security.
However,
this is subject
to the Bank
 being
convinced of
the
arrangements
made by the
borrower to
ensure timely
repayment of
remaining
installments
in future.
 The Bank
returns the
repossessed
security
within 15
days to the
borrower
after
settlement of
all claims.
BANKING ACCOUNTS

EasyAccess Savings Account

Banking made easy
Want a savings account that transcends geographical
boundaries?
Presenting, Axis Bank's EasyAccess Savings Account.
The account is an endeavor by the Bank to understand the
consumers' needs and redefine banking to suit your
requirements for a truly comfortable banking experience.
EasyAccess Savings Account gives you instant access to
your money anywhere, anytime. Possessing a range of
unmatched features, it has been devised to better suit the
convenience of our eclectic client base.
Krishi Savings Account
Kheti Ho Khushhali Ki
Axis Bank offers a unique savings account which is easy
to operate and allows you to transact immediately. This
product has been specially designed keeping in mind the
unique requirements of a farmer and true to its nature has
been called the Krishi Savings Account.
Some of the features of our new product are:
Average Balance Requirement
This account is offered with the requirement of
maintaining the half-yearly average balance of Rs 1000
only.
International Master Debit Card
The Krishi Savings Account entitles you to an
International Master Debit Card with which you can
access your account anytime through the Axis Bank ATM
network free of cost.
This card comes with:
  A cash withdrawal limit of Rs 25,000 per day
 Free Accident Insurance cover of Rs 2 lacs

Corporate Salary Account

Our Corporate Salary Power Offering is designed to offer
payroll solutions through in a 24 X 7 environment.
We leverage on our extensive network of distribution
channels spread across 586 centers through a network of
more than 1000 branches and 4055 ATMs (as on 31st
March, 2010) besides our superior service delivery model
and product features, as a strong differentiator, to provide
value to the end user.
Benefit to Employers
 Efficient salary disbursal.
 Web Upload - Transfer salaries/reimbursements
directly from your current account with Axis Bank to
your employee's accounts using I Connect from your
office.
  Single-instruction salary credit - Same day salary
credits for all companies having Corporate Account
with Axis Bank.
 Dedicated Relationship Manager at metro locations
to understand the financial requirements of your
employees.
Benefit to Employees
 No minimum balance criteria.
 Unparalleled Access - Anywhere banking facility
through our network of Branches, Atm and Internet
banking facility.
 AT Par chequebooks payable locally at all Axis Bank
locations.
 International Debit cum ATM cards with enhanced
Cash withdrawal facility and other value add ons.
 Online Banking with funds transfer, online shopping
and bill payment options.
 Depository services with free online trading accounts.
 Meal Cards on a master card platform.
 Employee Reimbursement accounts as a savings
account variant.
 Preferential pricing on loan products and credit cards
and other banking products & services*.
Smart Privilege Account
For the woman of today
In today's busy world it's tough being a working woman.
Right from shuttling between a job and family to taking
care of her finances she has to be on her toes all the time.
Keeping this in mind, we at Axis Bank have designed a
savings account best suited for the woman of today. With
the Smart Privilege Account, you can manage your
money and your life and as well as enjoy a host of
lifestyle privileges. Furthermore Axis Bank's Smart
Privilege Account ensures that you have enough time for
all the important things in life.
 Jewellery Insurance on Debit Card
 Zero Balance Minor Account
 Round-the-Clock access through ATMs: There could
be an instance when at 3 am you could require cash.
With our round-the-clock access you can withdraw
cash up to Rs. 40,000 per day, deposit cash/cheques,
transfer funds, print a mini statement and pay
insurance premiums (LIC), all through our ATM
channel which is one of the largest ATM networks in
the country.
 Anywhere Banking: Imagine being in an unknown
city and still having complete access to all your
transaction needs. As a customer of the bank, you are
in control and not restricted to the branch. So even if
you are travelling, you can access your account easily
from any of the 700 plus Axis Bank offices spread
over 400 cities across the country.
 At-par cheque facility: Your cheque will be treated as
a local cheque within the vast Axis Bank network of
over 700 offices across 400 cities in India. Now no
more running around to get a Demand Draft issued.
 Quarterly Paper Statement
 Free monthly e-statement
 Additional discounts on loans
 iConnectTM: The Complete online banking
experience: Its the age of Wi-Fi. All your banking
needs should be on your fingertips, with our i-
connect you can check your account status, transfer
funds, place online request for a new cheque book
 and many more features without even having to visit
an Axis Bank branch.
 Financial Advisory Services:
Our Financial Advisor will assist you with your
financial planning and help you to earn maximum
returns on your savings.
 Discount on Retail Purchases: Just live the feeling of
walking into a store and getting amazing discounts
not available to others. As you are a valued customer
for us, we shall endeavour to provide you with
discounts at various outlets, periodically. All you
have to do is use your new Smart Privilege Debit
Card and avail of discounts at these outlets. Details of
such tie-ups will be sent to you on a regular basis.
Pension Savings Account
Are you a Pensioner seeking banking solutions tailored to
your needs?

Pension Savings Bank Account, from Axis Bank is

specifically, designed for Pensioner's (Existing &
Prospective) of Central Govt. Civil Ministries/
Departments & Defence Ministry keeping in mind the fact
that a Pensioner's banking requirements are wholly
different and require special consideration.
Benefits
  Timely communication to the customer on receipt of
the PPO
 No delays in commencement of pension disbursals -
The Bank is handling the disbursement of Pension
under a Centralised Pension Disbursement Module
wherein the Pensioner records are credited centrally
through its Centralised Pension Payment Hub
(CCPH) at Mumbai.
 Timely issue of Form- 16A for tax deducted at source
in the immediately previous financial year
 Timely revisions based on changes in rates of
Pension or Dearness Allowance, done centrally from
the CCPH
Note
 The Bank is authorised by RBI and Central Pension
Accounting Office (CPAO) for disbursement of
Central Civil Pension through its 218 authorised
branches across the country.
 The Bank is authorized by EPFO for disbursement of
pension under the Employees Pension Scheme, 1995
in all the branches.
 DEPOSITS

Fixed Deposits
Safety, Security and Growth
Axis Bank offers you simple reinvestment Fixed Deposits
(at very competitive interest rates), which can be opened
with a minimum investment of Rs 10,000. You can make
additions to your deposit in multiples of Rs 1,000 each.
The tenure of your deposit must be a minimum of 6
months.
Deposit Schemes
Reinvestment Deposits:
In a reinvestment deposit, the interest accrued to your
deposit at the end of each quarter is invested along with
the principal. The tenure of your deposit must be a
minimum of 6 months. At the end of the quarter, the
interest and the principal are both rolled over, and the
interest is calculated on the total sum. Income tax is
deducted at source.
Automatic Rollover:
As a Fixed Deposit holder, you can avail of the facility for
automatic rollovers on maturity (for both the principal and
interest). You can select this option in the Account
Opening Document (AOD). The options available are:
 Rollover only Principal:
Only the principal amount will be rolled over. The
interest will be either credited to your designated
account or paid out.
 Rollover Principal and Interest accrued in
Reinvestment Deposit:
This will rollover both the deposit and the interest
accrued for the same tenure at the interest rate
applicable on the maturity date.

On or before the maturity date, you can make the

following changes in the rollover instructions of the
deposit:
  Change in tenure
 Change in maturity instructions
 Change in payment instructions
 Change in principal (only reduced amount)
 Change rollover of Principal to rollover of Principal
+ Interest, or vice versa.
Withdrawals
All encashments or withdrawals of Fixed Deposits can
only be made at the branch where the deposit was booked.
Method of calculation of interest
 For deposits with tenure of 6 months & above,
interest is calculated on a quarterly basis.
 Interest earned during the previous quarter is added
to the Principal for calculation of interest. Interest on
this amount is calculated every quarter.
 For deposits with tenure of below 6 months, interest
is calculated at Simple Interest. Please note that the
period of Fixed Deposit is considered in number of
days.
 In the event the depositor chooses to receive the
periodic interest payments on a quarterly basis,
interested is calculated and paid on quarterly rests.
 On premature withdrawal of the deposit, interest shall
be paid only for the period for which the deposit is
 maintained with the Bank and at the rate applicable
for such period.
 Tax at source is deducted as per the Income Tax
regulations prevalent from time to time.

Recurring Deposits
Power of compounding
Are you considering saving money a bit at a time?
Axis Bank's Recurring Deposit scheme will allow you
with an opportunity to build up your savings through
regular monthly deposits of fixed sum over a fixed period
of time.
Features
 Recurring deposits are accepted in equal monthly
installments of minimum Rs 1,000 and above in
multiples of Rs 500 thereafter.
 Recurring Deposit accounts can be opened for a
minimum period of 12 months and in multiples of 12
months thereafter, upto a maximum of 120 months.
  The amount of installment once fixed, cannot be
changed .
 Installment for any calendar month is to be paid on or
before the last working day of the month. Where
there is delay in payment of installment, one can
regularise the account by paying the defaulted
installment together with a penalty (at present it is @
PLR plus 4 % for the period of delay).Fraction of a
month will be treated as full month for the purpose of
calculating the penalty.
 The total amount repayable to a depositor, inclusive
of interest, depends on the amount of monthly
installments and the period of deposit.

Encash 24
The Encash 24 (Flexi Deposit) gives you the liquidity of a
Savings Account coupled with high earnings of a Fixed
Deposit. This is achieved by creating a Fixed Deposit
linked to your Savings Account providing you the
following unique facilities:
 Maximum Returns:
Your money is no longer idle. As soon as the balance
in your Savings Account crosses over Rs 25,000, the
excess, in multiples of Rs 10,000 will be transferred
automatically to a higher interest earning Fixed
Deposit Account. The maturity of fixed or term
deposits formed as a result of transfer of money from
the Savings Bank account will be for a maximum
period of 181 days and the interest will be calculated
on simple interest rate basis.
 Maximum Liquidity:
The money parked in Fixed Deposits as a result of
the above mentioned sweep out from your Savings
account can be easily accessed by issuing a cheque,
withdrawing through ATM etc. This amount is
automatically reverse swept from the most recently
formed Fixed Deposit in units of Rs 5,000 to the
Savings account whenever the balance in your
Savings account falls below Rs 25,000. The amount
broken form your Fixed Deposit will earn interest
rates at the applicable rate for the period that the
deposit was held with the Bank. The remaining
amount of Fixed Deposit will continue to earn the
contracted rate of interest.
 Auto Renewal:
On maturity of your linked Fixed Deposit, the Bank
 will automatically renew it for a maximum period of
181 days.

PAYMENTS

Bill Pay
Free yourself
Axis Bank's Bill Pay service enables you to make secure
payments from the comfort of your home or office. So its
time to say goodbye to late payment fines, long queues,
lost bills, and commissions paid to local errand boys.
Features
  Pay bills without stepping out of your home or office
 Link multiple bills to your account
 View and Pay bills anytime, anywhere
 Fast, convenience and hassle-free
 Access to all major utility billers
 Get updates for pending bills
Payment Channels
Bill payment is currently enabled through the Internet and
the ATM.
Electronic Clearing Service
ECS is an electronic clearing system that facilitates
paperless credit / debit transaction directly linked to your
account and also provides for a faster method of effecting
periodic and repetitive payments.
Benefits of ECS (Debit)
Through ECS (Debit), you can pay all your Utility bills
(electricity/telephone/Mobile bills, credit cards, etc),
Mutual Fund (SIP), Insurance Premium, Loan
Installments, credit card payments, payments of donations
and other bill payments.
How will you gain from ECS?
 Non-issuance of multiple cheques
  Timely payment of bills /installments /premium
without remembering the due dates
 No late payment charges
For your convenience, Axis Bank has tied up with various
service providers across the country.
All you need to do is to register for bill payments with
your service provider, banks and financial institutions by
providing details such as name, account number, name of
the bank /branch, MICR code, etc.
Security & Safety of your money
To protect your account from excess debits, you can
select the top-limit for your account. If your bill amount
exceeds the limit, the payment will be cleared by the
Bank, only after obtaining your approval.

Tax e-Payments
Axis Bank is authorised by Reserve Bank of India (RBI)
and Govt. of India for collecting Income/ other Direct
Taxes and Central Excise & Service Tax since August
2003 through its authorised Braches and through e-
Payments.
You can pay your Income / Other Direct Taxes, as well as
Central Excise & Service Tax* through iConnect from
your account online and get on-line acknowledgement of
the payment by way of a Cyber Receipt, including
Challan Identification Number (CIN) immediately after
making the payment.

Direct Tax Payment

The Bank is authorised for Collection of Income or Other
Direct Taxes on behalf of Central Board of Direct Taxes
(CBDT) w.e.f 1 October, 2003. The assessees or
taxpayers can pay Income or Other Direct Taxes as listed
below at 214 authorised branches of Axis Bank across the
country and also by online mode through 'e-Payment'
Facility' in case they maintain Accounts with Axis Bank.
 Corporation Tax - Tax on Companies and Tax
Deducted at Source from Companies
 Income Tax
  Interest Tax and Expenditure Tax
 Gift Tax
 Wealth Tax
 Fringe Benefit Tax (FBT)
 Securities Transaction Tax (STT)
 Banking Cash Transaction Tax (BCTT)
 Other Tax Deducted or collected at source (TDS or
TCS) on salaries of employees, income from Fixed
Deposits, Vendor Payments, Rent, Income from
Game Shows or Lottery, etc.
 Any other Direct Tax including Advance Tax

Pension Disbursement
Central Civil Pension Disbursement
The Bank is authorised by RBI and Central Pension
Accounting Office (CPAO) for disbursement of Central
Civil Pension through its 218 authorised branches across
the country.

The details towards availing Pension Disbursement

Facility from Axis Bank is as under:
 For existing Pensioners of Central Govt. Departments
and Ministries - This facility can be availed by
 opening a Pension Payment Savings Bank Account
with any authorised Axis Bank Branch and thereafter
following the necessary procedures prescribed by
CPAO for change of Bank for Pension Account for
receiving or drawing pension.
 For prospective Pensioners of Central Govt.
Departments and Ministries - This facility can be
availed by opening a Pension Payment Savings Bank
Account with any authorised Axis Bank Branch and
providing the Account details to the Pay and
Accounts Office (PAO) of the concerned Department
or Ministry prior to retirement. In case of existing
Axis Bank customers, the details of the Saving Bank
Account with the Bank need to be provided to the
Pay and Accounts Office of the concerned
Department or Ministry prior to retirement.
Debt Solutions
Axis Bank is a leading provider of debt solutions in the form of
bond or debenture issuances and loan syndication. The Bank has
successfully managed various debt issuances of mid and large
size which includes plain vanilla loans or bonds, and structured
term loans to meet the specific requirements of the clients and
the projects.
The Bank is the largest bond house in the country and has been
ranked first in respect of various domestic and international
league tables in respect of domestic debt issuances. Axis Bank's
clientele in respect of debt placements includes leading public as
well as private sector corporates in India.
Service Offerings

 Corporate debt placement

 Project debt syndication
 Syndication of structured debt obligations
 External commercial borrowings
Products
  Subscription to rated debenture or bonds issuances
 Bank's International Operations also participates in credit
linked note (issuances)
Placement Capabilities

 The Bank has focused Syndication Teams for Term Loans

as well as Bonds segments
 The Bank also strong relationships with Commercial Banks
(PSU Banks, Private or MNC Banks) and Financial
Institutions (PFs, Mutual Funds, Insurance Companies,
NBFCs)
Value Addition

 Debt origination at competitive levels

 Advising on credit enhancement or Instrument structuring
through intensive interaction with Credit Rating Agency
 Preparation of information memoranda
 Advising issuers on legal or regulatory matters
 Advise on interest rate or currency swaps to reduce
economize the cost of borrowing for the clientsaa

Equity Solutions
We are SEBI registered Category I Merchant Banker. The
Bank's Capital Markets Department has developed significant
expertise in the area of public or rights issue management,
private placement of equity, overseas fund raising through
FCCB and GDR and debt syndication.
The Bank has acted as Lead Book Running Managers, co-
arrangers and advisors to a number of equity issuances or offers.
Service Offerings

 Advising the clients on

o Designing an optimal Capital Structure
o Instrument to be offered to investors
o Legal or regulatory matters and obtain approvals from
SEBI or ROC or Stock Exchanges
o Pricing of the instrument
 Assisting the client in marketing of the issue
Instrument Coverage

 Public or Rights Issues

 Advisory for Convertibles (FCCB or GDR or ADR)
 Preferential Placements / Qualified Institutional Placements
 Open Offer/ Buy-back of Shares
 Valuations
Execution Capabilities

 Drafting of Offer Documents/Offering

Memorandum/Circular after thorough due diligence as per
the regulatory guidelines
 Compliance at various stages to meet Regulators' or Stock
Exchanges' requirements and other statutory authorities
Placement Capabilities
  Strong placement capabilities with institutions viz. MFs,
Banks, Insurance Companies, FIs and FIIs in European and
Asia-Pacific Financial Hubs
 Wide Geographical Reach with more than 376 branches or
offices spread across 150 locations in India

Private Equity, Mergers & Acquisitions

Axis Bank aims to be the one-point solution centre for all

your financial needs. We present our corporate clientele
with our services for:

Services
Mergers and Acquisition
Private Equity
Services
 Private Equity
We provide complete advisory solutions to mid-cap
and large companies in their growth journey by way
of arranging private equity funds for them. Our focus
pertains to sectors ranging from Auto Ancillary,
Textiles, Cement, Logistics, Infrastructure, Real
Estate, Banking and Financial Services, Media, Steel,
 Power, Pharmaceuticals, Technology, etc. to name a
few. We share good relations with all the large and
mid-size private equity funds as well as sector
specific funds those are active in India. This enables
us to have a competitive edge in closing Private
Equity transactions in a speedy manner.
 Mergers and Acquisition Services
We identify, devise and execute innovative and
customized solutions to our clients' challenging
requirements. We create value proposition for our
clients not just to make the deal through, but also to
help them reap full benefits of M&A to make their
business grow. We work on domestic and
international transactions including acquisitions,
divestitures, mergers, joint ventures, corporate
restructurings, spin-offs and leveraged buyouts.

Advisory Services
Advisory Services have been developed to advise public
and private sector clients on capital structuring and
funding options with a view to help the clients to help
them reduce the cost of funds. The Group has also been
active in advising the central and various state
governments or their agencies in privatization and bid
process management.
The Group has successfully worked on some of the
benchmark transactions in infrastructure development &
manufacturing sector covering an entire range of projects
across roads, railways, airports, urban infrastructure
maritime, power, oil and gas, petrochemicals, cement,
sugar, textiles, steel & allied sectors, auto ancillaries,
paper etc.
Service Scope:
 Feasibility Studies
 PPP Options and Implementation
 Revenue Enhancement Solutions
 Contracts Negotiation
 Advising on Debt or Equity Sources
 Structured Financing Solutions
 Project Appraisal and Structuring for Debt Arranging
or Equity Placement
 Financial Restructuring
 Viability Studies
 Preparation of business plan
 Reform Options Studies
 Operational or Business Re-organization
Trusteeship Services
Axis Bank Ltd. is a SEBI registered Debenture Trustee in
the business of Debenture Trusteeship, Security
Trusteeship, Monitoring Agency and Facility Agency and
predominantly acts as Trustee to privately placed debt
issuances, domestic borrowings and external commercial
borrowings.
The Bank has a professionally qualified, dynamic team
with a sound legal acumen, duly aided by branches
situated all over the country. The impetus is on
developing excellent rapport with corporates or investors
by providing quality services with shortest possible
turnaround time.
At present the aggregate value of the Trusteeship portfolio
is approximately Rs 1,00,000 crores. The Trusteeship
Group presently services over 150 clients including
leading public and private sector corporates as well as
Banks and Financial Institutions including international
funding agencies in respect of various debt instruments
issued within the country and also for various secured
Foreign Currency Convertible Bonds and External
Commercial Borrowings.

Depository Services
Axis Bank is a registered member (Depository
Participant) of NSDL. In this system, physical security
holdings are converted into electronic (or in other words,
dematerialized) holdings. Axis Bank has been enrolled as
a Depository Participant by the NSDL - India's first
depository. You can avail of all the depository-related
services by just opening an account with NSDL through
Axis Bank.

Depository Services
Transfer of shares and
Rematerilialisation
settlements
Pledge-Hypothecation
Receipt of Corporate
Freezing or Locking of
Benefits
Accounts
Dematerialisation of shares
 Transfer of shares and settlements Transfer and
settlements have never been easy as it is under the
 depository system. All that is required is an
instruction slip from you. If you are selling securities
then it has to be a delivery instruction slip. If you are
purchasing securities it has to be a receipt instruction
slip or standing instructions for credit.
 Receipt of Corporate Benefits Even securities
entitlements like bonus and rights can be credited to
your Demat Account electronically. All you have to
do is choose the right option in the share application
form. Cash benefits like dividends and interest will,
however be forwarded to you directly and not
through the depository. However, MICR code details
in the Demat Account would ensure credit of cash
corporate action to your respective bank account.
 Dematerialisation of shares At your request we
arrange to convert your physical holdings into
electronic form. To do this you would require
opening an account with NSDL through us called
"Beneficiary Account" in the name and style in which
the shares are held and lodge the share certificates
with us accompanied by a dematerialisation request
form, separate for each scrip. You are required to
only make sure that NSDL has admitted that scrip for
dematerialisation. An upto date list will be provided
to you which will be constantly updated.
 Rematerilialisation You have the option to convert
your electronic shares back to physical shares.
  Pledge-Hypothecation You can also avail loans
against your electronic shares. This process is also
much faster than in the case of physical shares.
 Freezing or Locking of Accounts You can also keep
your accounts frozen or locked for the span of time
desired by you. No debits from your account will be
made during this period.

eDepository Services
With the introduction of settlement on T+2 basis,
instruction for delivery of securities to broker's account is
required immediately after sale of securities. Hence time
available for submission of delivery instructions is
limited. Axis Bank now permits submission of delivery
instructions in electronic form using Internet based
service called Speed-e. Physical delivery instructions
need not be submitted in case you are submitting the
instructions on Speed-e.
Functioning of Speed-e
Speed-e is an Internet based service offered by NSDL
through which Demat Account holders (including
brokers) can submit delivery instructions to us through
Speed-e website http://speed-e.nsdl.com and also view the
status of such instruction.
Dial-Your-Demat
Access your Demat Account(s) through a telephone from
any of the Access Centres. Just dial the Tele-Depository
Services number and get all information about your
account on Voice, Fax or even email. Dial-Your-Demat is
available 24 hours a day, 365 days a year. This service
offers you a wide range of facilities such as:
Balance inquiry
 Statement of Demat account by fax or phone or email
 Transaction details by fax or phone or email
 Holding details by fax or phone or email
 Overdue cum Holding details by fax or phone or
email
 Rejection details by fax or phone or email
 Change of PIN

To register, submit application form to your closest

branch.
Capital Market Funding
Axis Bank is a clearing bank for following exchanges:
 National Stock Exchange of India Limited (NSE)
 The Stock Exchange, Mumbai (BSE)
 National Commodity and Derivative Exchange
(NCDEX)
 Multi Commodity Exchange (MCX)

All the Settlement related activities for these exchanges

are carried out through its Capital Market Division, Fort
Branch, Mumbai.
The Division provides the following services and
facilities:
 Loan against Shares to Stock Brokers for their
working capital requirements
 Loan against Shares to Individuals for their personal
needs
 Loan against Commodities to Commodity Brokers
(in Demat Form) for their working capital
requirements
 Loan against FDRs to Stock and Commodity brokers
 Bank Guarantees to Stock and Commodity brokers in
favour of Exchanges.
 Undertaking Clearing functions in the F&O Segment
on NSE for 'Trading Members' (TMs), 'Constituent
Participants' (CPs) and 'Non Resident Indians' (NRIs)
in our capacity of 'Professional Clearing Member'
 Undertaking various funds and securities settlement
functions for brokers
 Issuance of third party FDRs in favour of the
Exchange
 Cash Management Services for stock brokers
 DP Services to individuals and brokers
Custodial Services
Axis Bank is a SEBI registered custodian under the SEBI
(Custodian of Securities) Regulations, 1996 and a
Depository Participant (DP) offering demat services to the
Foreign and Domestic institutions, Provident Funds,
Mutual Funds, Insurance Companies, Banks, Venture
Capital Funds, Private Equity Funds, Corporate
Customers, Brokers, Retail and High Net-worth
Individuals. As a custodian, Axis Bank offers full range
of Custodial Services for primary and secondary market
operations pertaining to debt, equity and money market
instruments.
Services as a Custodian
As a custodian, Axis Bank offers its expertise in the area
of Trade Settlement, Safe Keeping, Benefit Collection,
Reporting and Accounting.
Trade Settlement
 Settlement of trades in equity and debt segment
through Clearing House as well as Delivery Versus
Payment (DVP).
 Settlement of trades for Money Market Instruments.
 Processing of applications for subscriptions in
primary market.
 Processing of applications for subscriptions in respect
of Rights Issue, Buy Back & Open Offers, etc.
 Submission of Reports as per requirement.
Benefit Monitoring & Collection
 Recording details of the corporate benefits declared
by the various companies
 Calculation of entitlement benefits
 Collection of benefits on due date
 Reconciliation of benefits collected with the
entitlement
 Follow up for any shortfall in receipt of benefits
Safe Keeping
  Safekeeping of securities held in the physical form as
well as demat form
 Dematerialisation of Securities held in the physical
form
 Reconciliation of Stocks and Funds
Reporting & MIS
 Holding Statement
 Report on Saleable Securities
 Report on Forthcoming Corporate Actions
 Report on Benefit Collection
 Report on receipt of securities and funds received in
pay out
 Report on settled trades
Fund Accounting
 Investment accounting for purchases and sales
 Valuation of securities held under custody
 Income and expense accounting
 Regulatory reporting
e-Broking
Gone are the days when you left orders with your broker,
received conformations on the price and quantity of the
shares at the end of the day and the payment made upfront
or received after delays. Your securities settlement took
days to reflect in your account. Internet has changed the
way you do trading. The entire process is speedy with
limited to zero paper work. The process of Payment
Gateway has become seamless. All that you need is a PC,
a modem, subscription to an Internet Service Provider
(ISP), a saving and a depository account with Axis Bank.
You have a wide choice of Payment Gateway brokers to
choose from. Log on to the brokers site of your choice
where you get live real time quotes, place a buy or sell
order on the spot, and direct the site to debit the requisite
amount. In just a few seconds you get your conformation
and after the trade settlement your bank and Depository
accounts will reflect the changes which you can view
anywhere anytime. Axis Bank offers you the best in
technology and service bringing payment and settlements
online - just a few clicks away.

Cash Management Services

In today's competitive market place, effectively managing

cash flow can make the difference between success and
failure. Axis Bank offers a wide range of collection and
payment services to meet your complex cash
management needs. Payments received from your
buyers and made to your suppliers are efficiently
processed to optimise your cash flow position and to
ensure the effective management of your business'
operating funds. The flow of receivables and payables
can also be seen through our web solution Above all our
quick adaptation of the latest technology differentiates
us from the other competing banks.

Payment Solutions

Solutions
Power Pay Power Cheque-Customer
At Par Payment Cheque Printing
Dividend/Interest Payment Electronic Clearing Service
Power Remote-Remote DD (ECS Credit)
Printing NEFT
Real Time Gross Settement
 (RTGS)
 Power Pay
Our Power Pay products are designed to take
maximum benefit of the Anywhere Banking through
our large network of branches with centralised
database.
Axis Bank not only provides a clearing platform to
process your payments but also have taken a step
ahead by enabling you to outsource your cheque
writing and other time-consuming and routine
manual payment processes. The Centralised Payment
system, connecting our entire branch network, is
capable to process any type of payment - physical
instrument (with or without facsimile signature) as
well as electronic payment, bulk DD payment to
vendors, salary payment or dividend/ interest
payments of large corporate houses.
 At Par Payment
We issue At Par payable cheque book to our Current
Account customers. At Par facility enables you to
maintain only one Account and issue cheques that
would be payable at any Axis Bank location as a
local cheque. Further each cheque, if needed, can be
 validated against an issue file before clearing the
instrument to avoid fraudulent encashment.
 Dividend/Interest Payment
We undertake Bulk dividend and interest payment of
corporate houses through an At Par facility. A central
account, maintained by you with our Bank, needs to
be funded and we would ensure that the
dividend/interest warrant presented at any Axis Bank
location is cleared under respective local clearing. A
validation process ensures that each warrant is paid
after matching with the issue file and thereby avoids
fraudulent payment.
 Power Remote-Remote DD Printing
To cater to your need for issuing bulk demand draft
(DD) at various locations, we offer our remote
printing services wherein you fund a central account
and we would print the DD at different Axis Bank
locations and arrange for the dispatch of the same.
Validation against the issue file keeps a check on
fraudulent payment.
 Power Cheque-Customer Cheque Printing
Payment by Cheque still remains a popular payment
method but involves time-consuming and laborious
manual processes. Payments outsourcing to our Bank
 would enable you to get the cheqeus and the cover
note printed as per the payment file with the facsimile
signatures of the authorized signatories of your
company. The cheques can be printed centrally or at
various remote locations as per your requirement.
 Electronic Clearing Service (ECS Credit)
ECS Credit is an electronic clearing system that
facilitates paperless transaction through an offline
system. Axis Bank facilitates ECS Credit at all ECS
designated locations. We accept the electronic file
and arrange obtention of settlement date (date of
credit to benefiary account) from RBI/SBI/Local
Clearing House as the case may be. The funds gets
debited from a centralized account and credit is
accorded to the respective beneficiaries as per
settlement cycle. A detailed MIS about the
transactions is provided to the customer.
 NEFT
To establish an Electronic Funds Transfer System to
facilitate an efficient, secure, economical, reliable
and expeditious system of funds transfer and clearing
in the banking sector throughout India. The customer
willing to avail the NEFT facility offered by us shall
submit an "NEFT Application Form" authorising the
sending bank to debit the sender's account and
 transfer funds to the beneficiary specified in the
NEFT Application Form. The Beneficiary's account
will be credited on the same day by crediting the
specified account of the beneficiary or otherwise
placing funds at the disposal of the beneficiary.
 Real Time Gross Settement (RTGS)
RTGS System is a payment settlement system that
minimises the credit risk in the prevalent cheque
clearing system. Under RTGS the funds are settled on
a near real time basis across Banks in different
locations. Bank offers this immediate electronic fund
transfer facility to RTGS enabled bank branches
across the country through its designated RTGS
enabled locations.

Collection Solutions - Power Collect

Our Power Collect products are designed and developed
to meet all of your Collection needs Cheques, Cash and
Electronic Transfer. Whether you do business locally or
throughout India, we can provide you with innovative,
integrated cash management solutions customised to your
specific needs.
Axis Bank's Cash Management Services is based on an
extremely robust technology capable to cater to collection
or payment requirements of:
 Large Corporate
 Small and Medium Segment
 Banks
 NBFCs
 Mutual Funds
 Financial Intermediaries
Power Speed-Local Cheque
Collection
Power Reach-Upcountry Cheque
Collection
Post Dated Cheque Collection
Bulk Collections - Utility Bills or
PDCs Management
IPO Collections/Rights issue
ECS Debit
Sale Of
Prospectus/Brouchers/Application
Forms and Fee Collection