MANAGEMENT REVIEW MEETING MINUTES

Glasstech ISO Num :F / MR/ MRMMOM

MRM No.: 1 Date : 20th Nov 09
Industries (India) Pvt Ltd. VER :1.0

S.No Topics Action Plan Responsibility Target Date Remarks

Status as on 20th Nov
09

Pending points of previous This is the 1st MRM meeting as per ISO 9001:2008 standards , however last MRM's
1 points were discussed & reviwed , These points also will be taken into consideration in MR Discussed
MRM meeting. the next MRM agenda meeting .

2 Review of Objectives

a Customer complaints

b Production Volumes
The objectives set in Aug 09 were reviewed & were found in line with the From Aug 09 to
COO Closed
targets set ( Refer annexure for the results of 4 objectives set) Oct 09
c Inprocess rejections

d Ontime delivery

In the Internal Quality Audit conducted on 7th & 9th Nov 09 - Total 14
3 Internal Quality Audit NC & 2 obs were found ( Refer the Annexure of Audt summary )

1 NC & 1 OBS closed & 1 NC

Marketing 2 NC & 1 obs Pending

Management Responsibility - Nil Nil

MR - Nil NIL

Human Resource - Nil NIl

PPC - 1 NC 1 NC closed

Production Drilling - 1NC 1 NC pending

Production Tempering - 2NC 2 NC closed

Production Lami - 1 NC 1 NC closed

Production DGU - 1 Nc , 1 Obs 1 NC closed & 1 obs pending

Dispatch - 1 NC 1 NC Pending

Quality Assurance - 1 NC 1 NC Closed

Maintenance - 1 NC 1 NC closed

Stores - 2 NC 1 NC closed & 1 NC pending

Purchase - 1 NC 1 NC Closed

Note : Final review by MR is pending for all the NCs & will be completed by 28th Nov 09 , Targets dates for completion are given in NCR reports
 Temepred /HS Glass - 107 test done - 106 pass , 1 fial (approx 30
4 Process performance glasses were retempered job num 905 )
QC Manger Upto Oct 09 Closed

Roller wave test : 76 Test done - 76 test pass - Max value of Avg
dept found to be 0.19 mm in Job num 812 & 900 against the Target QC Manger Upto Oct 09 Closed
of 0.2 mm .

DGU Potlife Test - Total 64 Test done - 63 test pass - 1 fail due to
QC Manger Upto Oct 09 Closed
more fast curing time ( resetting done & made ok) .

DGU Butter fly - Total 60 Test done , 58 test pass - 2 fail ( resetting
QC Manger Upto Oct 09 Closed
done )

DGU Dessicant Test - Total 56 test done - 56 test pass QC Manger Upto Oct 09 Closed

DGU shore A Hardnesss - Total 58 Test done - 58 Test pass QC Manger Upto Oct 09 Closed

Lamination : Boil Test 15 Test done & 15 test pass QC Manger Upto Oct 09 Closed

Room Conditions - Daily basis 2 times reading taken , All found Below
QC Manger Upto Oct 09 Closed
30 Deg c

Based on the inprocess & Random Test inspection reports

5 Product confirmity Dimensions : From last 3 months the data recorded for sizes found QC Manger Upto Oct 09 Closed
with max +/- 1 mm

From last 3 moths for the complaints accepted by Glasstech 6

CA PA customer Corrective action have been taken & are closed ,Most of the colours Marketing Head
6 Up to Oct 09 Closed
complaints for Master colour samples are ready ,few samples are pending as till & QC Manger
date order has been not placed for them

From the past 3 months data , in 3 areas corrective action were

CA PA Inprocess QC Manager &
7 taken ,Viz Grinding machine, Tempering Machine , Handling Breakage Oct-09 Closed
rejections CFT Team
in all deptts & have been started implenting .
Plant
It was decided to meet the Planned the trainning session & By Next review
8 Training individual deptts head to speed up & regularise tranning progamms.
Manger/HR
meeting
Closed
Admin
Concerned
a Regular training For 1st Quarter Sessions planned - 12 , Sessions Actual- 8
Deptt Heads
Till Oct 09 Closed

b Safety training Session Plan - 1 , Session Actual- 1 HR Admin Till Oct 09 Closed

c Fire fighting training Session Plan - 1 , Session Actual- 0 HR Admin Till Oct 09 Closed

d First Aid training Session Plan - 1 , Session Actual- 1 HR Admin Till Oct 09 Closed
9 Summary of Continuous This being the first
1] To Set Min Max Consumables list by each process / Deptt Production
Improvements Planned ( Benefit : Inventory cost will reduce , Stock problems will decrease By Next review MRM , improvements
Head / QC are planned &
& achieved ( BY Plant as minimium stock will be mainted by Stores & Purchase ) meeting
manger completion,
Manager & QA ) implementation will be
2] Control plan in details to be made for controlling the process at Production reviewed in next
By Next review
micro level. Detailed training to be provided to the workers for Head / QC meeting.
meeting
same . manger

3] Exsisting machine check list are not detailed one , hence there Production
By Next review
are chances of missing the checks before start up of machine . Head / QC
meeting
Detailed machine checklist to be made & introduced. manger

4] The ideas coming from the suggestions schemes to be Production

By Next review
implemented & results to be monitored for the benefits getting to Head / QC
meeting
the company. manger

Production
5] Pls for re-training of all the operators & incharges for By Next review
Head / QC
Tempering, DGU & Lamination line by machine supplier. meeting
manger
Production
6] Introduction of format for recording , control & traceability of By Next review
Head / QC
Incoming farmas & Out going farmas meeting
manger
Production
By Next review
7] Enlarged area for stores planned in the new shade . Head / QC
meeting
manger
Production
8] Exsisting ceramic printing supplier to be discontinued , once the By Next review
Head / QC
New ceramic printing line is installed & commissioned . meeting
manger

Devaitions /Consession From Aug 09 to Till date , 5 Devaitions have been recorded for
10 minor issues related to asthetics looks & till date no complaints Plant Manager Oct-09 Closed
forms & details received for those deviations sent.
Prior to Aug 09 ,Total 12 feedbacks received & 1 form had negative
Mr Anoop
11 Customer Feed Back feecback form for delivery concern, From Aug 09 to Oct 09 Total 5
( Marketing)
Oct-09 Discussed
feedback forms received ,& no negative feed back received .
12 Changes in SOP & QSM No Issues MR Oct-09 Closed
Resource needs to any It is planned to have a Manual grinding team on contract Basis for
13 Plant Manager By Nov09 end Inprocess
grinding work of edge polishing & minor repair works like scratches

3 nos fresh Diploma electronics enggs needed in all 3shifts for

machine manitenance team to handle the sophesticated CNC Plant Manager By Jan 09 end Inprocess
Based machines

Prepared by Checked By Approved by

MR COO
Glasstech Industries India Pvt Ltd ( Obj
Unit of Last Year Avg Target 1st Quarter
Sr.
Area Measure data 08- for this
No.
ment 09 year 09-10 April.09

Inprocess rejections
1 ( Excluding RM & Dispatch % NA 2% 4.46
,Transport Breakage

Average 4.8
Total Rejections
( Customer complaints +
2 Dispatch & Transit % NA 3% 6
breakage+RM defects
+Inprocess rejections)
Average 6.4
Customer complaints
3
Registered
Nos NA NA 4
Customer complaints 3nos
Accepted
Nos 4
/month
No of orders Nos NA NA 88
% Accpeted complaints
on Order basis
% NA 2% 4.55

Average 4.4
4 Production Volumes
Tempered Production FG SQM NA 25000 15988
DGU Production FG SQM NA 9000 7223
Laminated Production FG SQM NA 1833 0
Total Production
Volumes
FG SQM NA 35833 23211
Average 21312
Tempered Rejection SQM NA NA 406.1
DGU Rejection SQM NA NA 398.2
Laminated Rejection SQM NA NA 0.0
% Rejection Tempered % NA 0.50% 2.5
 Average 3.6
% Rejection DGU % NA 0.20% 5.5
Average 4.7
% Rejection Laminated % NA 1% 0.0
Average 0.0
5 Ontime Delivery
Total orders Nos NA NA ,-
Total Delivery on time Nos NA NA ,-
% On time Delivery % Na 80% ,-
Average ,-
t Ltd ( Objectives ) Year 09-10
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
May.09 June.09 July.09 Aug.09 Sept.09 Oct.09 Nov.09 Dec.09 Jan.10

2.46 7.54 2.78 2.95 2.11 1.33

4.8 2.6 1.3 #DIV/0!

2.9 10.4 3.2 4 3.2 2.9

6.4 3.5 2.9 #DIV/0!

4 7 5 2 4 9

4 6 4 1 2 2

106 126 195 154 216 173

3.77 4.76 2.05 0.65 0.93 1.16 ### ### ###

4.4 1.2 #DIV/0! #DIV/0!

17849 10346 14434 13401 16003 19194

8180 4349 4274 4581 4058 5686
0 0 0 1246 1963 1854
26029 14695 18708 19228 22024 26734 0 0 0
21312 19987 8911 0
445.5 588.3 196.7 136.0 141.6 122.1
31.6 362.6 79.2 36.1 32.5 43.0
0.0 0.0 0.0 27.8 62.4 26.2
2.5 5.7 1.4 1.0 0.9 0.6 ### ### ###
3.6 1.1 #DIV/0! #DIV/0!
0.4 8.3 1.9 0.8 0.8 0.8 ### ### ###
4.7 1.1 #DIV/0! #DIV/0!
0.0 0.0 0.0 2.2 3.2 1.4 ### ### ###
0.0 1.8 #DIV/0! #DIV/0!

,- ,- 0 154 216 173

,- ,- 0 118 179 141
,- ,- 0 77 83 82 ### ### ###
,- 53 #DIV/0! #DIV/0!
4th Quarter Remarks
Actual Avg
March. 09-10
Feb.10
10

3.4

#DIV/0! ###

4.7

#DIV/0! ###

3.3

### ###

#DIV/0! ###

15316.4
5478.7
723.3
0 0
0 12552.4

### ###
#DIV/0! 2.3
### ###
#DIV/0! 2.9
### ###
#DIV/0! 0.9

### ###
#DIV/0! 53.2
 Customer complaints analysis
Break up
Total no of Total no of
%
Month complaints complaints Customer Not an Production extra
Accepted
registered accepted error complaint error short

April.09 4 4 100 0 0 4 0
May.09 4 4 100 0 0 4 0
June.09 7 6 86 1 0 5 1
July.09 5 4 80 1 0 4 0
Aug.09 2 1 50 1 0 1 0
Sept.09 4 2 50 2 0 2 0
Oct.09 9 2 22 7 0 2 0
Nov.09 #DIV/0!
Dec.09 #DIV/0!
Jan.10 #DIV/0!
Feb.10 #DIV/0!
March.10 #DIV/0!

Total 35 23 66 0 12 0 22 1
April .10 #DIV/0!
May.10 #DIV/0!
June.10 #DIV/0!
July.10 #DIV/0!
Aug.10 #DIV/0!
Sept.10 #DIV/0!
Oct.10 #DIV/0!
Nov.10 #DIV/0!
Dec.10 #DIV/0!
Jan.11 #DIV/0!
Feb.11 #DIV/0!
March.11 #DIV/0!

#DIV/
Total 0 0 0 0 0 0 0
0!

Quater1 Aug 09 ~oct 09 Target Actual Avg Nov 09 Corrective actions : No Actions taken as res
Aug-09 1
3nos
Sep-09 2 2
/month
 Nov 09 Corrective actions : No Actions taken as res

3nos
2
/month
Oct-09 3

Quater2 Nov 09 ~ Jan10 Target Actual Avg Feb 10 Corrective actions :

Dec-09 , complaint number 48 was later on found as cus
Nov-09 5 know to us , but sent with the intention that it will go ins
3nos
Dec-09 5 4 No corrective actions were planned as in some cases
/month
but verbal strict instructions were given to respective pr
Jan-10 3

Quater3 Feb 0 ~ April 10 Target Actual Avg May 10 Corrective actions :

Due to heavy production load & year ending completion
Feb-10 3 During heavy load exsisting people make mistakes in ba
COO informed all the take necessary actions against th
of money for each replacement & discussed about abou
Admin to call for Biodatas .
Mar-10 3 nos 17 Also discussed to put final inspection team at dispatch
9
/month COO planned to meet individual process owners to dis
Discussed to start an internal mistake register for all dep
be made & necessary action will be taken on respective
Apr-10 8

Quater4 May10~July 10 Target Actual Avg Aug 09 Corrective actions :

In july 2010 , Final inspection team deputed in Dispatch
In july 2010 fresh Diploma engineers were appointed &
May-10 12 Mistake register started from 22nd of July 2010
Rejection from may 10 was decreasing as all process we
To make aware to all incharges about loss in comany in
2 nos Hence no corrective action were taken for this quater , o
Jun-10 9 9
/month planned.

Jul-10 6
ysis
up Break up

Head Production Visual wrong Temp

Labelling error Size Drilling Coating DGU Ceram
office defect coating ering
issue error error damage error i crror
error error side error
0 0 4 1 3
0 0 4 4
0 0 5 2 2
0 0 4 3
0 0 1
0 0 2
0 0 2 1 1

0
0
0

0 0 22 1 3 0 5 5 3 0 0
0
0
0
0
0
0
0
0
0
0
0
0

0 0 0 0 0 0 0 0 0 0 0

ons : No Actions taken as results are with the targets

 ons :
ber 48 was later on found as customer error as he didn’t give the orientation pattern & complaint 50 was
with the intention that it will go inside the fitting.

ere planned as in some cases only cleaning & chipping issue was observed
ions were given to respective process owners for avoiding such issues in future.

ions :
n load & year ending completion work , errors increased to an Avg 9 , against an target of 3 .
ting people make mistakes in basic things.
ake necessary actions against the respective operators , make them aware about loss to company interms
cement & discussed about about putting new fresh diploma holders in each process & informed HR
as .
inal inspection team at dispatch stage after 1~2 months to control rejections if rejection rate continues.
individual process owners to discuss about the inprocess rejections as well.
ernal mistake register for all deptts with 1 ~2 months , same to submit to Quality deptt , final summary will
ction will be taken on respective process owners.

ions :
ection team deputed in Dispatch stage , effective from 9th july 2010
ma engineers were appointed & training started.
from 22nd of July 2010
was decreasing as all process were being monitored for control of rejections for basic reasons.
charges about loss in comany in terms of money
ion were taken for this quater , only monitoting of the data & discussion with respective process owers is
 Break up

DGU Chiiping, Fragments Wrong

Delami Automatic Wavine packing/
condensat spots / not as per order /
nation glass bkg ss loading
ion scratch std PI

1
1
1
1 1

0 1 1 1 1 1 0 0

0 0 0 0 0 0 0 0
Replacement Analysis Year 09~10 ( Only Process Reject
Cutting Grinding Drilling Edge Deletion
Process

QTY SQM QTY SQM QTY SQM QTY

April.09 0 0 34 75.65 8 12.61 11

May.09 1 1.13 27 60.42 2 2.54 3

June.09 8 11.04 17 42.58 4 6.36 10

July.09 55 67.6 12 22.4 8 16.68 4

Aug.09 29 49.51 58 115.87 10 17.63 9

Sept.09 14 26.26 75 122.98 21 41.87 1

Oct.09 16 34.26 48 109.4 6 15.2 2

Nov.09

Dec.09

Jan.10

Feb.10

March.10
Total 123 189.8 271 549.3 59 112.89 40
Process Rejection Exculding Dispatch & RM Defects )
Edge Deletion Ceramic Tempering Insulating Lamination

SQM QTY SQM QTY SQM QTY SQM QTY

24.26 54 118.28 184 406.08 223 398.2 0

10.23 29 50.23 223 445.54 14 31.56 0

12.6 8 17.25 374 588.28 209 362.56 0

14.54 26 44.55 85 196.68 32 79.2 17

22.71 70 140.48 67 136.04 30 36.12 17

3.29 4 8.9 78 141.59 16 32.45 23

3.19 0 0 63 122.12 21 42.96 11

90.82 191 379.69 1074 ### 545 983.05 68
fects )
Others (HO ,Site Production In
Lamination
,washing) Sub Total SQM

SQM QTY SQM QTY SQM Tem+DGU+Lam

0 0 0 514 1035.08 23211

0 20 37.61 319 639.26 26029

0 33 67.06 663 1107.73 14695

47.57 19 31.77 258 520.99 18708

27.78 10 21.61 300 567.75 19228

62.38 9 24.79 241 464.51 22024

26.15 2 3.48 169 356.76 26734

0 0

0 0

0 0

0 0

0 0
163.88 93 186.32 2464 ###
% Rejection

4.46

2.46

7.54

2.78

2.95

2.11

1.33

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!

#DIV/0!
Devaitions / concession
Customer complaints
Month Deviation Avg
against deviations
Aug-09 0 0
Sep-09 5 2 0
Oct-09 0 0

Nov-09 0
Dec-09 ### 0
Jan-10 0

Feb-10
Mar-10 ###
Apr-10

May-10
Jun-10 ###
Jul-10

Aug-10
Sep-10 ###
Oct-10
NIL
Hard copy pasted in files
Feed back forms
Month Feedback forms Avg
Aug-09
Sep-09 5 5
Oct-09

Nov-09
Dec-09 #DIV/0!
Jan-10

Feb-10
Mar-10 #DIV/0!
Apr-10

May-10
Jun-10 #DIV/0!
Jul-10

Aug-10
Sep-10 #DIV/0!
Oct-10