St.

Lawrence Windpower, LLC

Community Relations and Complaint Resolution Plan

Community Relations

We believe that many complaints can be pro-actively avoided by communicating widely and often
with the community. If the community is made aware ahead of time of activities that could cause
disruption, such as construction noise or slow vehicles – and therefore can make plans to avoid
the disruption – the number of surprise disturbances will likely be lessened.

Construction

During development and engineering, and immediately prior to construction in any one area, St.
Lawrence Windpower (SLW) will hold a public information meeting to discuss the details of the
siting of improvements, transportation and construction plans and the schedule as it impacts town
roads, neighbors or landowners.

SLW will provide a Community Relations employee who is familiar with the locality and whose
primary function is to communicate planned activities and act as a liaison between landowners
and the Town, so as to minimize disruption to neighboring residents, landowners and the
community at large. The Community Relations employee will also post regular project schedules
in the Town offices of Cape Vincent and Lyme, and on a designated Project web page outlining to
the general community Project construction activities and roads that will be affected.

At mobilization of the construction crews upon receipt of all permits and approvals, SLW will hold
briefing meetings with the management and supervision staff of all major contractors.
Presentations will be given during these briefings to advise the contractors of the sensitive nature
of wind farm construction and what is expected of them during construction. Key permitting
agencies will be invited to make presentations at these briefings. Safety and environmental
compliance will be critical elements of these briefings as well as permit and compliance
requirements. Daily planning and safety meetings will be held each morning with the
management and supervisory staff of all major on-site contractors.

Operations

SLW intends to comply fully with Town laws and all conditions of the authorizing permits during
the operation of the project, including all noise requirements. SLW will carry out project
operations from an Operation & Maintenance building sited near Swamp Road. The building will
be staffed during office hours and a Manager will be on-call on a twenty-four-hour basis. Each
Wind Energy Conversion System (WECS) that is in operation will be maintained in operational
condition, subject to reasonable maintenance and outage conditions. Each WECS will be
equipped with manual and automatic controls to limit the speed of the rotor blade to within design
limits. Appropriate warning signs of high voltage or electrical shock will be posted at the base of
each tower. SLW will work with the Towns and the landowners to ensure that the relevant safety
information is publicly disseminated.

Complaint Resolution Plan

Prior to construction, SLW will communicate to neighboring residents, the Towns and permitting
agencies, the contact name and address of our Community Relations staff and our Construction
Manager (and, prior to the end of construction, our Operations Manager). SLW will also publish a
1-800 number to the community that will be accessed within 24 hours by construction or
operations personnel.

Complaints from the Public will be addressed in the following manner:

Written complaints shall be directed to SLW and responded to by SLW or their duly authorized
representative within five (5) calendar days after receipt of any such complaint. SLW shall keep a
log of any such complaints received, which log shall be reviewable by the Town Code
Enforcement Officer upon request.

1. If the complaint includes the character or quality of the Wind Turbine sound, then any
subsequent investigation shall use best practices to evaluate the overall level, tonal, and/or
temporal nature of the Wind Turbine sound prompting the complaint.

2. Any complaints which cannot be resolved during the initial response shall be subsequently
directed to the Town designee or, if there is no Town designee, to the Town of Cape Vincent
Planning Board for investigation, and any such investigation shall be undertaken with the full
cooperation of SLW.

3. If testing is necessary to investigate an unresolved complaint with respect to a particular Wind

Turbine(s), such testing shall commence within ten (10) working days of the report of the initial
investigation. If testing cannot be initiated within ten (10) days (exceptions granted for lack of
appropriate atmospheric conditions), the Wind Turbine(s) causing the complaint shall be curtailed
until the testing can be started. Testing shall compare actual sound measurements at the
property line of complainant with and without turbine operation to confirm that SLW’s operation
complies with applicable sound limits set forth in the special use permit issued for the project.
SLW will curtail temporarily any Wind Turbine(s) that is the subject of the underlying complaint for
such period as is needed to obtain sound measurements. The operating data including wind
speed and direction, turbine output, and rotation speed for adjacent turbines shall be available
upon request.

4. A copy of the test results shall be sent to the complainant and the Town within thirty (30) days
of test completion.

5. After the investigation, if the Town of Cape Vincent Planning Board reasonably concludes that
operational violations of any applicable permit conditions are shown to be caused by the Wind
Energy Facility, SLW shall use reasonable efforts to mitigate such problems.

6. Continued complaints from the same landowner will trigger additional investigation only if the
Town determines that nearby Wind Turbine operational characteristics have changed since the
landowner's first complaint.

In the event that SLW receives complaints either from neighboring residents, landowners or local
businesses operations, SLW will promptly work directly with the complainant and the Town, if
necessary, in the manner outlined above, to investigate and resolve the issue to the satisfaction
of both parties. In the event that the complaint is not resolved to the satisfaction of the
complainant, or that an agreed upon solution is not under development within 30 days of receipt
of the complaint, the complainant may refer the matter to the Complaint Resolution Board, as set
forth below. SLW will make every reasonable effort to resolve all complaints.

Complaint Appeal Procedure

In the event that SLW is unable to resolve a complaint after completion of the complaint
resolution procedures described above, the complainant may appear before a Complaint
Resolution Board. The Complaint Resolution Board shall not hear any complaints for which the
procedures described above have not been completed
The Complaint Resolution Board will consist of three members: an SLW designee, a Town Officer
or Employee appointed to the position annually, and an independent third party expert. If a Town
Officer or Employee cannot be appointed, then the Planning Board Chairman or his designee will
be appointed. The independent third party expert member of the Complaint Resolution Board
shall be mutually agreed upon by SLW and the Town appointee, individually for each matter
considered by the Board. The independent third party may be required to submit a resume and
be interviewed jointly by SLW and the Town, before mutual agreement of the independent third
party’s appointment. The costs of the third party expert member of the Complaint Resolution
Board shall be paid for by SLW, but the member shall remain independent.

The Complaint Resolution Board shall hear the complaint within no more than thirty (30) days
after the appeal is made by the Complainant, and a decision of the Board shall be rendered within
thirty (30) days after the close of the complaint hearing. The decision of the Complaint Resolution
Board shall set forth the manner in which the complaint shall be resolved and the reasons why
such resolution is appropriate. In making such decision, the Complaint Resolution Board shall
take into account the terms and conditions of the special use permit and approved site plans, and
shall not require any resolution that is inconsistent with such terms. The decision of the
Complaint Resolution Board shall be final and binding.