Hooman Toyota of Long Beach Complaints Resolved!

Customer Delight Program Enhanc

ed
Hooman Toyota customer satisfactions program taken to higher levels, part of the
Hooman Automotive Group overall customer delight plan.
Long Beach, CA, December 30, 2010 -- Hooman Toyota customer satisfactions progra
m taken to higher levels, part of the Hooman Automotive Group overall customer d
elight plan. Guests and customers of Hooman Toyota of Long Beach and any Hooman
dealers have directly contact to Customer Resolution Managers. Resolution Manage
rs now have power to take action and resolve issues faster than ever before.
Hooman Automotive Group, greater Los Angeles dealer group has won numerous award
s including Mark of Excellence and Standards of Excellence awards from car manuf
acturers. Hooman Toyota is one of the top 5% for Customer Satisfaction Index (CS
I) and fastest growing dealerships in America.
Hooman Toyota in Long Beach is an Accredited Better Business Bureau member since
2008 with a B+ Rating. According to BBB, it is a “Very high rating. A company wit
h this rating would not have a significant number of complaints or other conside
rations that could pose a problem to consumers”. Also as an accredited BBB company
, Hooman Toyota of Long Beach “has agreed to uphold our accreditation standards, w
hich include a commitment to act in accordance with ethical business practices a
nd to respond to customer complaints.” Click link for more details: http://www.do
cstoc.com/docs/67855345/Hooman-Toyota-of-Long-Beach-BBB-Accredited-B--High-Ratin
g-ID-100063703
The Hooman Automotive organization has turned poorly performing dealerships arou
nd. “Our success contributes to our loyal customers. We believe in offering superi
or customer service at great value for our clients. Our automotive businesses ha
ve seen many clients repeatedly come back to us for vehicle purchases and servic
es, even second generation customers. We exist and prosper because our customers
have supported us over the 9 years we’re in business.” said Hooman Michael Nissani,
President of the Hooman Automotive Group. “We may have had a bad apple or two wor
ked for us and that have since resolved. It is the nature of a car purchase to d
isagree, so we try hard for everyone to be happy.”
The Hooman Automotive Group Customer Delight program is really an enhancement of
the already exist Customer Satisfaction policy. The goal of the enhance plan is
to take any customer complaint serious and work to resolve them quickly. The Cu
stomers Resolution Managers (CRM) have added power to take quick actions immedia
tely.
The Hooman Automotive Enhanced Customer Delight Program includes the followings:
Customer direct contact to Customer Resolution Managers
Immediate respond to any issue
Stricter hiring process
Employee suspension or termination for misconducts
If the issue is not resolved, open to using a 3rd party mediations
Hooman Toyota (www.HoomanToyota.com) offers new Toyota and Scion Cars, Trucks, S
UV’s, Vans, and Hybrid vehicles. In addition, Hooman Toyota has over 300 premium u
sed and factory certified vehicles, parts, service, car rentals, primary and sec
ondary financing. Hooman Toyota like all Hooman Automotive dealers will offer Ho
oman’s renowned VIP Customer Privilege. VIP Customer Privilege program allows cust
omers of New or Certified vehicles luxury-style dealer experience. Please see ou
r website for complete details.
Hooman Automotive Group is the automotive retail arm of Hooman Nissani Enterpris
es. Hooman Automotive has been a Greater Los Angeles dealer since 2002, currentl
y operates Hooman Toyota (www.hoomantoyota.com) and Hooman Nissan (www.HoomanNis
san.com) in southwest of Los Angeles. Over the years, Hooman Automotive have ear
ned numerous awards from Manufacturers, Dealer Associations and of Excellences.
Hooman Nissani Enterprises has operations and holdings in commercial real estate
s, service stations, repair facilities, and other businesses. The Hooman organiz
ations enrich the communities it operates in with high earning careers and commu
nity developments. €
Contact:
Laura Gonzalez
Hooman Toyota
4401 East Pacific Coast Hwy
Long Beach, CA 90804
(800) 905-1570
laura@hoomanautomotive.com
http://www.hoomanautomotive.com