Faculty of Management Studies

Khayeban-e-Jinnah Road, Avenue-I Johar Town, Lahore

Tel: +92-42-35888007

Survey on Airport Facilities

Name ----------------------- Nationality -----------------

Age -------------------------- Gender -----------------------

We are the students of MBA (Banking & finance) & are working on our research project. Our research
topic is “Promotion of Tourism focusing on the Friendly Airport Services for foreigners and
overseas Pakistanis”. We highly appreciate your valuable feedback as it helps us in evaluating &
recommending the possible solutions. Any information given in the questionnaire will only be used for
research purpose and will be kept confidential.

Q#1 How many times you visited Allama Iqbal International airport?

a) 1 to 5 times

b) 6 to 10 times

c) More then 10 times

Q#2 You spend mostly on?

a) Shopping

b) Tourism

c) Business activities

d) Others (please specify) ------------------------------------

Q#3 The class of hotel facilities you prefer?

a) 5 star

b) 4 star

c) 3 star

d) Local

Q#4 Your average spending at on visit?

Amount in rupees (approximately) ---------------------------------

Q#5 To what extent terrorism affects your frequency of visit towards Pakistan?

a) To some extent

b) Does not effect

c) Highly effect

Q#6 Are you satisfied with the current security level at the airport?

a) Yes

b) No

Q#7 Do you think that the poor security level is a reason for your dis-attraction towards
Pakistan?

a) Agree

b) Disagree

c) Neutral

Q#8 Do you think advertisement plays an important role in the promotion of tourism?
 a) Agreed

b) Disagree

c) Neutral

Q#9 Do you believe that the tourism industry is playing an integral role in the development of
Pakistan’s economy?

a) Agree

b) Disagree

c) Neutral

Important Term/Concepts

What is = Current performance

What should be = your option about desirable performance

Please use this scale to answer the Questionnaire

Very important(VI) Important(I) Indifferent(ID) Less Important(LI) Least Important(LI)

5 4 3 2 1

Q#10 Rank your level of satisfaction against the facilities

What is W
h
a
t

S
h
o
u
l
d

b
e
1 CIP/ VIP lounges 1 2 3 4 5 1 2 3 4 5
2 WIFI facility 1 2 3 4 5 1 2 3 4 5
3 Shopping arcades 1 2 3 4 5 1 2 3 4 5
4 Entertainment points 1 2 3 4 5 1 2 3 4 5
5 Elevators for handicapped 1 2 3 4 5 1 2 3 4 5
 6 Information about every class of hotel 1 2 3 4 5 1 2 3 4 5
7 Announcement in different languages 1 2 3 4 5 1 2 3 4 5
8 Clarity of announcement 1 2 3 4 5 1 2 3 4 5
9 Staff efficiency 1 2 3 4 5 1 2 3 4 5
10 Boarding system 1 2 3 4 5 1 2 3 4 5
11 Costly items 1 2 3 4 5 1 2 3 4 5
12 Checking system 1 2 3 4 5 1 2 3 4 5
13 Access to available facilities 1 2 3 4 5 1 2 3 4 5
14 Usage of under surface parking 1 2 3 4 5 1 2 3 4 5
15 Security system at airport 1 2 3 4 5 1 2 3 4 5
16 Choice of food 1 2 3 4 5 1 2 3 4 5
17 Duty free 1 2 3 4 5 1 2 3 4 5
18 Smoking area 1 2 3 4 5 1 2 3 4 5
19 Gym 1 2 3 4 5 1 2 3 4 5
20 Aviation discovery centre 1 2 3 4 5 1 2 3 4 5
21 Historical and cultural exhibits 1 2 3 4 5 1 2 3 4 5
22 Movie theatre 1 2 3 4 5 1 2 3 4 5
23 Children play areas 1 2 3 4 5 1 2 3 4 5
24 Sports simulators 1 2 3 4 5 1 2 3 4 5
25 Baggage lockage 1 2 3 4 5 1 2 3 4 5
26 Transportation system 1 2 3 4 5 1 2 3 4 5
27 Book shop 1 2 3 4 5 1 2 3 4 5
Recommendations/suggestions:

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