SkillsBook

Business
English

I treneBarrallI Nit olasBarrallI

 Introduction

Unit1 48 U n i t 1 0
Let'sget started Present
information
10 Unit2 5 2 U n i t1 1
Makecontact Present
an argument
7 4 U n i t3 56 U n i t1 2
Receive
visitors Dea[with problems
1 8 Writing1 6 0 Writing 4
U n i t1 Messages
andnotes Letters
Lefs get started
Thisunit witl.hetpyou reviewkey 20 Unit4 62 U n i t1 3
phrases to usewhenyou meetpeopte
for the first time.Youcanalsolearn
Bea goodguest Runa meeting
expressions for talkingaboutyourjob 24 U n i t 5 6 6 U n i t1 4
andopeninga meeting. Page6.
Ta[kaboutcompany
history Negotiate
28 U n i t 6 70 U n i t1 5
Participate
in meetings Presentations
3 2 Writing 2 74 Writing5
EmaiLs Shortreports

34 U n i t 7 practice
76 Goodbusiness
Make by phone
appointments 82 Cuttureprofi[e
38 U n i t8
reference
83 Grammar
Showrounda newcoll.eague
95 Pairwork
unrt/ 42 U n i t 9
Makesuggestions 105 Audioscripts
Makeappointments
by phone
Thisunit witl.hetpyou practise
telephone 46 Writing3
expressionsfor makingandchanging Memos
appointments. Youcanatsoreviewhow
to saydatesandtimes.Page34.

U n i tL L

Present
an argument
0n the insidebackcoverof this bookyou witl find an Thisunit witt hetpyou reviewthe
interactiveCDR0M with extraactivitiesandaudiofi[es. language for presentingan argument;
Thereis alsoa referencesectionwith grammar, culture ctarifyinginformationand presenting
notesandgoodbusiness practiceinformation. arguments for andagainst.Page52.
The Intelligutt Br'sinessHe-IntermediateSkilts Book usesa practical
approachto help you developimportantbusinessskills:presentations,
attendingmeetings, telephoning,negotiatingand socialising.
The book is for pre-intermediate learnerswho are either alreadyin work, or
studyingand preparingfor a careerin business.
How can the book be used?
The SkillsBookprovidesall the componentsfor a completecourse.
However,it can also be usedwith the lntelligant BtdnessPre-lntermediate
coursebook.Eachskills Bookunit givesfunher practiceof language
introducedin the coursebook units.
The SkillsBookcan be taughtas a one-weekintensivecourseof m contact
hours.Or, it can be usedfor classesthat attend onceor twice a weekover a
lon$erperiod.It is designedfor groupsof four to eightstudents,but can be
adaptedfor usewith largergroups,or with one-to-onestudents.(See
Intelligant &,sinessPre-Intqntediate Teacher'sBook for gui deli nes.)
What is in the units?
Eachunit containsthreepracticalspeakingtasks,which are designedto help
to developthe skills you needto meetthe objectivesof the unit. After each
task,you will havea shon analysissession, which will help you to think
aboutyour performance. here are alsolisteningactivitiesin eachunit,
which providea modelof key languageand will alsohelp you to develop
your listeningskills.
The sectionWhat do you thxnk?givesyou the chanceto discussyour own
experience of business.If you don't haveany experience of work, you can
referto the Cnod B,tsinr-ssPracncesectionat the back of the book. The
culturenoteswill help you to find out how otherculturesapproach
commonbusinesssituations. You can makeyour own cultureprofile by
completingthe charton page82.
Thereare five writing units in the book which will giveyou practicein the
kinds of writing that are importantfor business:messages and notes,emails,
memos,lettersand short reports.You can go to the grammarreferencefor
informationaboutthe main grammarpoints,and for exercises to help you
practisekey points.
The integratedCDROMwill giveyou extrapracticeactivitiesto do on your
own and you can practiselisteningagainto the dialoguesfrom eachunit.
we hopeyou enjoyusingthis book and find it helpful in improvingyour
English.C'oodluckt
lreneand NikolasBarrall
 1 Contact 2 Intenction 3 Change 4 Chattenge 5 Conctusion

i e0-120
jminuteblock
Lefs get started Be a goodguest Make Present Runa meeting
T6 420 appointments information laz
Meetpeoplefor the Shovtappreciation by phone I48 Manage time
first time Tatkabout[ikesand 434 Checkvisuataids Keepto the point
Ta[kaboutwhatyou do distikes
Saydatesandtimes Tatkabouttrends the meeting
Ctose
Opena meeting Describeproducts
and
grveoprnrons M a k ea n a p p o i n t m e n t graphs
Describe
C h a n g ea n a p p o i n t m e n t

I9 0 - 1 2 0
iminuteblock
Makecontact Talkabout Showrounda Presentan Negotiate
Iro companyhistory new colleague argument 166
G e t t h r o u g ht o t h e 424 l:s lsz Presenta proposal
right person Introducea tatk Showsomeone round Askquestions Acceptandrefuse
T a k e / L e a v e a m e s s a g e Sequence events Explainhowto do Ctarifyinformation Lookfor a creative
Checkinformation something so[ution
Presenta company Putarguments for and
history Giveadviceandexptain against
procedures

i9 0 - 1 2 0
iminuteblock
Receivevisitors Participatein Make Dea[with Presentations
lu meetings suggestions problems Izo
Greetvisitors 128 442 Iso Givereasonsand
Makepo[iteoffersand Giveyouropinion Makesuggestions a problem
Exptain exptanations
requests Askfor opinions Respondto suggestions Discuss
options Summarise and
Makesma[[tatk concIude
Agreeanddisagree Makea choice DeaIwith a orobtem
Dea[with questions

90-120
minuteblock
Messages
and Emails Memos Letters Shortreports
notes 432 446 I60 lt+
118 Requestinformation Structure
a memo Makea comptaint Summarise
ooints
Writea telephone to a request
Repl.y a procedure
Exptain Respondto a comptaint Makerecommendations
message
Write a note

U ni t15
Presentations
Thisunit witl heLpyou pnctisethe
language for endinga presentation;
summarising, concluding
anddeatingwith
questions.Youcanalsolearnexpressions for
grvingreasons andexplanations.Page70.
 for ithe"filEt,titng,, I Talkaboutwhatyoudo | Opena meeting

,*=-s-

t
I
fi
[i

'----

i l , V h adt o r ; o ur n i n k ?
Meetingpeople
How do you get to know who the other people are at a meeting?
Do you do any of these thingsa
Introduceyourselfinformallybeforethe meeting.
Wait for the chairpersonto formallyintroduceyou.
Exchange businesscards.
Introduceyourselfduring the coffeebreak.
Wearnamebadges.

How do you introduce yourself in your language?What information

do you usually give about your job and company when you meet
someone for the first time?

'-/

I
I W n a td o y o us a y ?1 Introducingyourselfandothers
| - r i'..'.-::.
At the start of a meeting you may need to intrcduce yourself to other
people, or the chairperson may introduce you. Match the phrases with
the functions (t<). Some functions match with mone than one phrase.
What'syour jobt I'm an accountant. Pleased
to meetyou. This is ...
What'svour name? What do you do? Niceto meetyou. I'm Robert.
roduceyourself
t uur,t 4 respond to an introduction
2 asksomeone's name 5 ask about someone'sjob
3 introduceanotherperson 6 tell people what your job is
6rUnitt
 Listen and complete the two conversations.
Conversation I Introduce yourself Conversation2 Introduceothers
Lukas. '
L u k a s :H i . ' James:Hadi,this Lu.
t
Shula: ' to meet you, Lu's accountant.
Lucas.I'm Shula. Lu,' is Hadi.
Lukas: ' to meet you,
Hadi'so designer.
Shula.What'srVour H a d i : Pleasedt o t YoU'
Lu.
Shula:I'm an engineer.What do Lu: Nice to meet you, Hadi.
you ' , Lukas?
Lukas:I'm a student.

Task1 Objective: Meet people for the first time

Step I Intrcduce younelf

Walk around the class.Introduce yourself, and say what you do.
Speak to as many people as you can in five minutes. Use real
information about you and expressionsfrom Listening t,
Conversation l.
Step 2 Introduce others
Take turns to introduce each other within your group. Use
expressionsfrom Listening l, Conversation 2. Change groups and
introduce each other again.

Howmanypeopte didyou'introduce
yourself
to?
didyouuseto introduce
Whatinformatjon peopleto eachother?
Didyou respond
poLite[y
to introductions?

Exchanging
businesscards
When you meet someonefor the first time you often exchangebusiness
cards.It is a good idea to have one side of your card translatedinto the
languageof the country that you are visiting. Look at the different stylesof
exchangingbusinesscards.How do you give and receivebusinesscards in
your culture?Completeyour culture profile on page82.
li

i
Formal Informal

Somecuttures treatbusiness
cardsformalty
and Someculturesseebusiness
with greatrespect. cardssimplyasa wayto
exchangeimportantpersonaI
Theinformation on the cardcaninctude
the (name,
detaiLs company,
titte of the personandtheirquatifications.
contactnumbers).
In somecultures the personreceives the cardin
Thecardscanbe readquickty
bothhandsandreadsthe jnformation carefutty.
andthenput in a pocket.
It is not potiteto writeon a carduntess the
person givingthe cardsaysthat it is 0K. It is 0Kto writeadditionaI
information on the card.

UnittaT
 job
Askingaboutsomeone's
Match each question 1-3 with two responses a-f.

t What do you do? a I'm with Amtel: it's a multinational

2 What exactlydo you do company.
in your jobz b I'm an accountexecutive.
3 What kind of company c I work in the retail business.
do vou work for? d I'm responsiblefor planning the
company'sfi nancial strategy.
e we manufacturesportsequipment.
f I sell electricalproductsto wholesalers.

Task2 Objective: Talk about what you do

Step I Ask and answer questions

Take turns to ask and answer the questions in what do you sa5ft2.
Use real information about you or make up information.
Step 2 Intnoduce yourself
You are waiting for a meeting to start. Introduce yourself to your
partner. Look at the information on your role card and talk about
your job, company and job activities.
StudentA use the following information.
Name: useyour realname
Jobtitle: ProductionManager
Jobdescription: you coordinate
projectsin the factory
Companyname: WNGPlastics
Companydescription:manufactures bottles
Student B turn to page 97.

D i dy o u a s kq u e s t i o n as b o u ty o u r p a r t n e r 'jso b a n d c o m p a n y ?
C a ny o u d e s c r i b ye o u r o w nj o b , u s i n gt h e s a m et y p e o f i n f o r m a t i o na s S t e p2 ?

Pan I
Natalya Sadova is the new CEo of the EnergiyFirst group. She has a
meeting to introduce new members of the team to the heads of
department. Natalya starts the meeting by welcoming everyoneand
telling them what the meeting is about. Listen and number the
EnergyFrrst phrasesbelow in the order that Natalya says them.
a t] We'rehereto discussthe new companylogo.
b I Welcometo our meetingtoday.
c I Letme startby introducingtwo new membersof the team...
d I Hello,everyone.

8rUnitt
 j c D4 Pan2
O
Natalya intloduces two neu/ members of the team and gives information
about their job and company. Usten and correct the bllowing
information. There are two mistakes in the notes about eadr person.
. a . a . a . . o o d o f o r o o l o o o o o l o r t o f . . a . o o d o l r o J o i r o i d o o o

N a w L eK: a r L n tS a h b a z NAvwe:NorLvzo
YagL
)ob tLtLe:Cowtracts vwAwagey )ob tLtLe:
€wgLweer
Rf,spor,r.s
LbLefcr: d,esL2wLwg
the MaLwroLe:vwArQ.et
tlnewewLogo
wevlccw+a^ULegc

-F

Objective: Open a meeting

Individuatly Step I Preparation

5 minutes
Prepare to open a meeting. You are going to:
welcome everyone.
say what the meeting is about.
introduce the two new team members and say what they do.
Iook at your notes and use Ustening 2 to help you.
Meeting l, Student A turn to page 95.
Meeting 2, Srudent B turn to page 99.
Meeting 3, Student C turn to page lO2.
Groupsof Step2Openameeting
10 nrinutes
Take turns to open your meeting (each person in the group is
opening a dnfferentmeeting). Listen to your partners' introductions
and note the subjectsof the meetings.
Anatysis Dideachpersonwetcome everyone to the meeting?
5 minutes Wasthe subjectof the meetingclear?
Dideachperson introducesomebody at the meeting?

I
I Setf-assessmentThinkaboutyourperformance
on the tasks.Wereyouableto:
meetpeoptefor the first time? I yes I needmorepractice
talk aboutwhatyoudo? u yes LJ needmorepractice
opena meeting? lJ yes u needmorepractice
t . .

Unitlrg
 I Getthroughto the right personI Take/ Leavea messageI Checkinformation I

.-.J'-:"

Makingcontact
Do you prefer speaking to people face-to-faceor on the telephone?
What differences are there between the trnlo kinds of conversation?
Which of the following things do you usually do face-to-facein your
own language?Which do you do by telephone?
confirm an order Arrangelunchwith a colleague.
Askfor a salaryincrease. Negotiatewith a new supplier.
Tell your bossyou losta contract.

June Shen wants to speak to James MacDonald on the phone. Listen

to the conversation and choose the expressions (a-c) that they use.
l June wants to get through to James.
a I want JamesMacDonald.
b Can I speakto JamesMacDonald,please?
c Put me in contactwith IamesMacDonald.
2 Jamessayshis name.
a JamesMacDonaldlistening.
b JamesMacDonald,speakto me.
c JamesMacDonaldspeaking.
3 June saysher name.
a It'sJune here. b I'm June. c Here is June.

l0 r Unit 2
 Task1 Objective: C,€t through to the right person

Step I Preparation
Your trainer will give you one of the roles below. Iook at the
information on your role card and prepare for the telephone call.
Use the phrases in Listening I to help you.
Srudent A rurn to page 95.
Srudent B turn to page 98.
Student C rurn to page lOO.
l

i G r o u p so f 3 Step 2 Make the call

I I r'_

Role-play the telephone call. When you have finished, change roles.
Prepare and practise the call again.

Wereyouandyourgroupableto:
askthe catter's
name?
saywhoyouwantto speakto?
greetthe ca[[er?

i f j I 1 - . ' :L i s t e r : i n q I frfi ;une Shen is not at her desk.June's colleague,Alex, answers her
. " ' t l l ' j f : r : phone. Listen to the conversation and complete the information in
the message.

o J o l r i J f o o J o l o o t o f i o J d o l i

a-une,

Tcr-rn q5 phonea

Coru,po-rr.9, C o^^,^t ccotcons

P[.o^e Ko:

PLeos. caLL hcnn bc..ck,

F.Etisten again and write:

I a formal word to say Yes.
2 a phraseto ask someoneto spell a word.
3 a phraseto checkthat the company name is correct.
4 a phraseto thank someone.
5 a phrase to respond to thanks.

..:il,4!\

*.& Complete the sentencesthat Alex uses.

I C a n I t _ _ _a m ___?
2 Canlh___ y o u r n _ __?
3 W___'syourc__ _ name?
4 Can I t _ _ _ your telephonenumber, p
5 I' _ _ g __ _ her the message.

Unit 2 a tl
 Task2 Objective: Take / lnave a message
Pairs
10 minutes Role-play nro phone calls. Iook at the information on your role
cards. Use the Useful phrases to help you.
Student A turn to page 95.
Student B tum to page 98.

Takea message Leavea message

(Dave) isn'thereat the moment
...
CanI takea message?
Canyourepeat/ spettthat, ptease?
I'[[ give(Dave)the message.
CanI leavea message?
Canhecatlmeback,ptease?
Thankyoufor yourhetp...

Analysis Wereyou abteto askto take/ Leave a message?

5 mirrutes Didyou askquestionsto find the catte/snamef company
/ phonenumber?
Didyou endthe catLpolitety?

CD7 @ listening 3 Convercation I

P air s
10 minutes II Utta phonesWilliam to get some information for the company
website.Listento the conversationand completethe information.
I There are o _ _ 60 new recruits.
2 A _ _ 50 per cent are women.
3 Justu 30 per centof the recruitsarefrom outs

El toot at the phrasesthat Ulla usesto checkinformation. P.

phrases into the correct order.
1 the exactfigure / canI just / Sorry,/ check/ z
2 mean / Do / you / exactly50 per cent/ ?
3 you/Sorry,/say /did /Asia,AfricaandAmerica/?

CDSO Conversation2
E wittiam phones Ulla with some new information. Listen and
answer the questions.
t Which threephrasesdoesUlla a Sorry,I didn't catchthat.
useto askWilliam to repeat b Couldyou saythat again,please?
information?
c That'sright.
2 Which two phrasesdoesUlla use s
q Yes,I've got that.
to confirrnihat sheunderstands?
Can you repeatthat,please?
3 Which wvophrasesdoesWilliam :
useto saythat informationis t OK
correct? g That'scorrect.

+D reference:
Grammar Countabte
anduncourrtab[e, 84
S:age

12a Unit 2
 and clarifying
Checking
You can checkand correctinformation by using stress:
So,he'sarriving on Thursday?
No, Friday.
So,the order number is MV 926?
No, NV 935.
So,54 per cent of the new recruitsare women, not 5l per cent?

Practise using stress to correct the information.

I The salesconferenceis ir-rNovember.(not September)
2 (not 01+76)
The areacode is 02376.
3 The company is calledHBC Industries.(not HPC Industries)
4 Shespells her name L-I-Z-A.(not L-I-S-A)

information?
Preciseor approximate
This year our company is employing -+ over 60 new recruits.
1' exactly63 new recruits.

Precise Approximate

S o m ecul turespreferpreci se 0ther cutturessometi mesuse

i n f o r m a t i o nF. o re x a m p t ei ,f approxi mate fi gures.Forexam pt e
' sates
s o m e b o diys t a l k i n ga b o u td a t a ,t h e y somebodymi ght say f igur es
u s ee x actfi gures.It doesnot matter j ncreasedby al most25 per cent '
i f th e i nformati oni s posi ti veor w h e nt h e e x a c tf i g u r ei s 2 1 p e r c e n t .
n e g a ti ve.Thei nformati onatw ays T h i si s s o m e t i m eus s e dt o m a k e
n e e d sto be cLearand exact. negati vedata soundmoreposit ive.

How would you describeyour culture?Completeyour culture profile on

page 82.

Task3 Objective : Check information

Role-play two phone calls. Use phrases from Listening 3 and What
do you say? to check information and clarifii where necessary.
Student A turn to pa$e 95.
Student B turn to page 98.

D i dy o u c h e t - ka n d r . t a r i f yi n f o r n t a t i r il n
D i dy o u r p r a r t r r cehr e c ka r r dr - [ a r i f iyn l o r n t a t i own h e r tnte c e s s a r y l

T h i n ka b o u lv- o u rp e r f o n n a n coer rt h e t a s k s W
. e r eV o ua b l e
g e t t h r o u g ht o t l r e r i q h t p e r s o n ? | I y e s t I neecl
n r o r ep r a c t i c e
take/leaveamessage? t lyes I I n e e dr r o r ep r a c t i c e
c h e c ki n f o r n r a t i o n ? I lyes I I n e e dm o r ep r a c t i c e

Unit 2eln
 Greetvisitors Makepolite offers and reguests Makesma[[talk

t,

//:'

b;
1 I

Greetingpeople
Look at the two conversations and put them in the coffect order.
Practisethe conversationswith a partner.
Greeting someone for Greeting someone you know
the first time It's $ood to seeyou too, yana!
f
I Verygood,thanks. I Very well thanks,and you?
f Goodmorning.['m I I'm fine, thanks.How is work?
MarcelaJanku.Welcome How are you?
I
to TalmaFinance.
I Hi, Michael.Good to seeyou again!
tr How wasyourjourney?
I Great.I'm working on a new sales
I Hello,Marcela.
Thanks project.And you?
for meetinQ
me.

Task1 Objective: Greet visitors

Step I
Take tums to be the visitor and the host. Look at the information
and role-play the siruations.

Meeting for the first time

StudentA: You areJo Edwards,pR Manager Introduceyourself,
at Dominion. You are at an alrport to meet - Greethim / her.
the actor/ actresswho is starringin your
company'snew advertisingcampaign. fuk about his / her iournev.

Student B turn to page 98.

14r Unit 3
 I
i :r i iles Step 2
Meeting someone you know
StudentB: You areChris Green.You work for RondorServices.
You are
meetingSamYoung,a suppliervisitingyour company.You regularlyspeak
to him I her on the phone.
GreetSamYoung.
Ask about his / her work / currentprojects.
AnswerSam'squestionaboutyour currentprojects(youarebusy
workingon a new marketingcampaignfor the company).
Student A turn to page 95.

Imagine that you are meeting your partner for a business

appointment. Use real information about yourself and your partner
to greet each other and talk about curent projects.

Anatysis Didyou useformalor informaIgreetings

in the rote-play'in
Step1?
5 ntinutrt,, Didyou useformalor informaI 'inthe role-ptay
greetings in Step2?
Didyou askyourvis'itora question?

CD9 () listeninq Part I At the airpon

1,1:
1
I Yasmin Fahim meets Tim Robinson at the airport. Listen to the
conversation and choose the best options to answer the questions.
t Yasminoffershelp with
a luggage. b lunch. c directions.
2 Yasminasksabout
a the weather. b sport. c the flight.
3 Yasminasksif Tim wantsa
a hotel. b drink. c lift.

CD10 (-) Pan 2 N reception

I Charles Andrews is going to give
a presentation. Stephanie lacourt
meets him at reception. Listen to
1C
the conversation.Are the sentences
true or false? \
/
I Charlesmeets
Stephaniefor the
first time.
2 Charlesasksto use
a desk.
3 Charlescanuse
Stephanie's office.
 Offers and nequests
Listen to the two conversations again. Tick two phrases that you
hear in each box.
Offer Request
tr Do you want ... ? IIsitOrto...?
I Can I help... ? E Canyou ...?
X Wouldyou like ... ? ! CouldI ...?
Acceptpolitely Refusepolitely
I Thatwould be great. I I'm fine,thanks.
I That'sverykind of you. ! Not at the moment,thanks.
I Thanks,I'd like a ... ! Not for me,thanks.

G r a m m arre f e r e n c eM: o d a vI e r b sp a r t 1 . ,p a g e8 5

Directand indirectrequests
Send me the
In some culturesit is OK to ask for documentsthis
things in a direct way. In other cultures, ofternoon.
people think it is more polite to use an
indirect style.Look at the example. Couldyousend
Which is closerto the way that you ask me the documents
this
for things in your culture?Complete ofternoon, please?
your culture profile on page82.

Direct Indirect

U s efe w e rwords. Usemorewords.

Do not atwaysusepleaseor thankyou. Usuatly usepleaseor thankyou
U s es ta te mentsmorethan ouesti ons Oftenuseindirectquestionsfor requests:
for requests:Giveme the report. not CanI useyourpen,please?
CouldI have the report? Couldyou openthe door,pleose?

Task2 Objective: Make polite offers and requests

Read your role card and use the information to role-play a

conversation between a business consultant and a trainin$ mana$er.
StudentA: You are the Training Managerat Lombard Industries.You are
waiting to welcomea businessconsultantwho is giving a presentationat
your company.This is your first meeting.You start the conversation.
Introduceyourself(useyour real name).
Greetthe businessconsultant.
Ask about their iournev.
Offer coffee.
Respondto the consultant'srequest..
Srudent B turn to page 98.

Wereyou ableto makeoffersand requests?

H o wd i d y o u r p a r t n e r e s p o n dt o y o u r o f f e r sa n d r e q u e s t s ?

16r Unit 3
 Startinga conversation
Small talk is informal conversation.It is useful in businessand
social siruations when you are introduced to someone for the first
time or meet someone that you do not know well.
Do you find it easy to start a conversation when you meet people
for the first time? What conversation subjectsdo you use to start a
conversation in your countrjf Do you find it easy to make small
talk in your language?

page81
practice,
Goodbusiness

Makingsmatttatk
Match the social questions l-5 with a responsea-e. Take tums to ask
and respond to the questions.
I How wasyourjourney?
2 How are things in Turin?
3 Is your hotel OK?
4 How long are you stayingin
Rio?
Is this your first visit to Gdansk?
a lt's verycomfortable,thanks.
b No, I visitedPolandlastyear.
c Only threedays.
d Fine,your directionswerevery
good.
Great,it's veryhot thereat the
moment.

Task3 Objective: Make small talk

Step I Prepare for a conversation

What conversation topics do you think that the Training Mana$er
and business consultant in Task 2 could talk about? Work with your
partner to write a shon dialogue between the Training Manager and
the businessconsultant. Include social questionsand responses.

Step 2 Have a conversation

Role-play a short conversation between the Training Manager and
the businessconsultant.The Training Manager starts the
conversation.Use ideas from your dialogue in Step l, but do not
read it out.

subjects
Whatconversation did you choose?
d'idyourpartneraskyou?
Whatsocialquestions

Thinkaboutyourperformance youabteto:
on thetasks.Were
greetv'isitors? tr yes I needmorepractice
makepoLiteoffersand requests? [ yes I needmorepractice
makesmatltaLk? t] yes I needmorepractice

Unit 3 a t7
 Writea tetephone
messageI Writea note I

ffiHm"t information do you usually include when you take a

telephone message?

ff"$nead the message.Tick the information in the checklist that is

included in the message.What information is missing?
Checklist
I Time
! Date
I Nameof personcalling
I Companyname
I Contactnumber(s)
tr Nameof persontakingthe message

3:30

JO*n\,

Ar a
Lhrc5 (;reen
€.o^ Rortdo.
Sq.v.ces phorted,
Co-r.. 9or^
g o t o G
P(a=,anttottcon- on-
Tku.rsdog of ilqrut
I Ptqosq
co(t hcnn bock,
Iho-ruks
l]lrn q

I Task1 Write a telephone message

Look at the information about Eduardo Estervezon page 95.
Eduardo calls and leavesa messagefor your colleague,Sam. He
wants a meeting on Friday at 2pm. write a messagefor Sam.
Include all the information in the checklist in What do you think?
Compare messageswith a partner.

18r Writing I
i---'*-
i W h a t c i oy o u w r i t e ? f[ complete the labels l-6 in the note with the following words.
capitalletter full stop apostrophe hyphen questionmark comma

o J o f o o o f i o i o f o i J o S o o d J o l o

Kate,
Ar Aqller's arriving a+ S+a
Airport today at * 30
)oq r^ee+

*he King's Head Ho+et

Catt rne ;{ +heE s any probtern
ThanKs
HO.rrard

l.i I'

-.{ |
t'I i

fl Add punctuation to this note. Add nine capital letters, two

apostrophes,one comma, a full stop and a question mark.

o . a l a . d f a o do b o G . o l o o d o o l o
.obqr{
c ca^t co^(q to tXq prqserttat.o^ todo-9
bqcouse- L^A nneetcng rv^( nnutte. r at tnq
acrport couttd 9ot^ tokq r..otqs cnd ]cVe
th.-^ to ^^e o|\ €..doq
tno.nks
kotq

I Objective: Write a note

I
"tk;
E write a note to your partner inviting them to one of the
following:
A meetingaboutEnglishlanguage trainingcourses
(inventa dateand
time).
A conference(inventa destination,dateand time).
A presentation(inventa subject,dateand time).

I nead your partner's note and write a reply.

Writing I I 19