UNIVERSIDADE FEDERAL DE MINAS GERAIS

iUFMG
Email: iufmgfale@gmail.com
Tel: 3409-3839

Course​: Inglês profissional: atendimento a estrangeiros - Módulo II

Nível​: A1/A2 Modalidade:​ 32 horas - online
Local: ​Campus Pampulha Horário:
Professor: ​Renata Gomes Email: ​renataoligomes@gmail.com

OFERTA 2020

Class Date Topic

01 10/08 Introductory class

02 12/08 Unit 1 - Telephone skills

Dealing with telefone problems
Complaining and handling complaints

03 17/08 Unit 1 - Telephone skills

Making appointments
Inviting people

04 19/08 Unit 1 - Telephone skills

Confirming arrangements
Making a conference call

05 24/08 Unit 2 - Work cross cultural communication

The importance of work communication
Diversity at work

06 26/08 Unit 2
Work-specific barriers
Negotiating and mediating problems

07 31/08 Unit 2
Customising your message
Communicating clearly in emails

08 02/09 Midterm

09 09/09 Unit 3 - Navigating on the internet

Getting information
 10 14/09 Unit 3
Online communication

11 16/09 Unit 4 - Dealing with documents and bureaucracy

Advanced programmes inside of the university

12 21/09 Unit 4 - Programmes inside of the university

Event invitations
Acceptance and refusal

13 23/09 Unit 4
Undergraduate programmes
Internship programmes

14 28/09 Unit 5 - Seminars and workshops

Certificates and Declarations

15 30/09 Unit 5 - Seminars and workshops

Dealing with the public

16 05/10 Final assessment

Assessment:
Midterm exam 30

Active participation and online 30

activities

Oral presentation 10

Final assessment 30

Total 100