Hub Melbourne Mutual expectations Your Membership

Membership Relationship Form – 2011

What we offer to you For clarity, the amounts shown below have been stated with
GST included so they reflect the amount payable. Prices are
PLEASE RETURN THE COMPLETED FORM · A workspace (desk & chair) between 8.30am and 6.30pm fixed for 2011 but may vary following a review each calendar
(INCLUDING THE PAYMENT FORM) TO OUR for the number of hours each month that corresponds to year.
your membership level (except Connect & Unlimited 24-7)
EMAIL OR FAX BELOW OR DROP IT INTO THE
· Flexible membership arrangements (requires at least one Monthly 2011 (Jan-Dec)
HOST AT HUB MELBOURNE. full calendar months notice to vary or cancel membership, • HubConnect $22  $220 
memberships cannot be put on hold for part of a month).
• Hub10 $66  $660 
About You · A member host during business hours that will work to
• Hub25 $165  $1650 
connect you and your organisation with other members.
Name · Bourke Street Office Address (opposite Southern Cross • Hub50 $275  $2750 
Station) & Private Mail Box for Hub 25 and above. • Hub100 $440  $4400 
Organisation · Full or discounted access to learning and collaborative • HubUnlimited (BH) $605  $6050 
experiences designed to create value for you, your
Role organisation and the community.
• HubUnlimited (24-7) $660  $6600 

Type of Business
· Opportunity to collaborate with local and global Hub Options
members and access other Hubs located around the world.
• Address & Mailbox $33  $330 
Address · Discounted rate for meeting and event spaces. (for HubConnect & Hub10)
· AV equipment for use in the space (Monitors, Projectors) • Storage (F. Cab. &Shelf) $55  $550 
Post Code
· Fast and reliable Internet. (for Hub Connect to Hub 100)
Telephone · Everyday A4 Print/ Fax/ Copying. • Fixed Phone Line (Supply & Setup) $220 
· Electricity, cleaning, climate control. (One-off, Ongoing call service provided by MyTel)
Mobile
· Access to kitchenette (includes coffee, tea, fruit).
Email · Lockers and storage (limited availability, permanent secure Fellowship (provide details) 
storage is an optional extra; included in Unlimited).
Proof of Address Identification provided (e.g. Drivers Licence)  · To produce an annual report that details Hub Melbourne’s
economic, environmental and social impact. Start Date:
Sharing of information and mailing lists
We will add you to a Hub mailing list to tell you about events and What we ask of you Finish Date (if applicable):
changes in the space. We will also provide you with an online presence
on the Hub website. We will not give your information to others without
· Pay Hub membership rates monthly by direct debit or a Signed by Member:
discounted annual calendar rate.
your consent. Are you happy for us to share information about what you
do within the Hub community?  · Make additional payment for bookings of meeting rooms
(payment made at time of booking)
Signed on behalf of The Hub:
About Us · Participate actively in the Hub Melbourne community and
achievement of its social mission.
Hub Melbourne Pty Ltd, · To abide by our shared Principles.
Level 3, 673 Bourke Street, · Participate in a six monthly survey that aims to measure our
Melbourne VIC 3000 economic, environmental and social impact.
T: 1300 HUB 611
T: +61 3 9011 8482 · Respect for shared resources such as the printer (bulk
F: +61 3 9629 7213 printing can be done nearby at Officeworks or Snap)
E: host@hubmelbourne.com · Work with us to minimise our environmental impact.

ABN: 82 145 858 902

· Take care of our facilities and keep areas clean and safe.

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THE BIG PRINT
1. Definitions (to help clarify things)
1.1. ‘Big Print’ means the following paragraphs that outline the
protocols and practices to support our relationship and how we
meet our mutual expectations. These are often called Terms and
Conditions.
1.2. ‘You’ means you (the person or organisation who took out a
membership and shares our sense of purpose).
1.3. ‘Us’ means us (Hub Melbourne Pty Ltd, Level 3, 673 Bourke
Street, Melbourne, VIC 3000).
1.4. ‘Relationship Form’ means the other side of this document
which lays out the mutual expectations of the Member and the Hub
1.4. ‘Mutual Expectations’ or ‘Expectations’ are what You and We
both say we will do. These are listed on the Relationship Form.
1.5. ‘The Space’ means the building and facilities of the Hub at
Level 3, 673 Bourke Street, Melbourne, VIC 3000.
2. The Relationship
2.1. The Relationship Form needs to be agreed to by You and Us
before you commence your membership. This is so we are clear
about what we can expect from each other. By this stage we hope
our mutual expectations are understood and this document does
not need to be referred to in the future.
2.2. If there is anything that You don’t agree with or don’t
understand in either the Relationship Form or the Big Print, please
talk to Us so we can address this as soon as possible.
2.3 We will always endeavour to provide the services laid out in the
Relationship Form to the best of our ability. If we are not meeting
your expectations please let us know so that we find a way of
addressing this.
2.4 To assist Us in meeting Your expectations and the expectations
of other members, We ask that you use The Space in a respectful
way.
2.5 This relationship is between You and Us. It is built on respect,
trust and understanding. As respect, trust and understanding are
non-transferrable this means you cannot assign your membership
to someone else without Us agreeing to it first. We hope you
understand.
3. Making Changes or Cancelling
3.1 If either of us feel that that we would like to make changes to
how the relationship works (and subsequently the Relationship
Form or the Big Print), then it is important that we get in contact.
3.2 We (You and Us) both agree to try to address any requests as
soon as possible (and definitely within a week).
3.3 If either of us is unhappy with the request proposed by the other
party and this difference cannot be resolved then, we understand it
is probably best we go our separate ways,with no hard feelings.
3.4 Out of respect for the other party and their needs, We (You and
Us) agree to provide reasonable notice as outlined in section 3.5.
3.5 If We are unable to resolve our differences or if the relationship
is no longer working then You or Us will need to advise the other
party of changes or cessation of membership by the 1st day of the
month preceding the month in which the changes will take place.
For clarity, if you wish to cancel your membership from say March
1st, you will need to let us know in writing by February 1st.
4. Membership Fees
4.1. The membership fees cover for the provision of the services
outlined in the Relationship Form. Your membership fees are laid
out in the Relationship Form.
4.2 For monthly memberships we only accept payments by direct
debit and process payment on the 1st day of the month. Although
we understand that not everyone likes direct debits, it helps us
meet our obligations to other parties and this means we can
provide more flexible arrangements to members like You.
Membership is paid in advance and is continuous until we receive
written confirmation of your wish to cancel (see section 3.)
4.3 Annual memberships are for the calendar year - January to
December and are only available until January 31. If you wish to
cancel the membership we require 30 days notice, refund of
unused membership will be calculated on the basis that your
membership was monthly until the date that you cancel.
4.4 Membership fees are fixed for each calendar year but maybe
varied following a review each calendar year. Any variance will be
communicated and 3 months notice provided if their is a rise.
5. Meeting and Event Spaces
5.1. There is one meeting room in The Space which is available to
You free of charge. Please understand this is a shared space for
all members. You may need to book early to ensure it is available
and we ask that You use it in a way that is fair to other members.
5.2 Meeting and event spaces are available in Donkey Wheel
House but a cost applies. Please speak to the Host to discuss
meeting or event requirements and to arrange room bookings.
5.3. To confirm your booking, you need to pay for it in advance.
This can be done by direct funds transfer or with cash. Please
speak to the Host to arrange this.
5.4. Cancellation charges will apply if you do not advise us of
changes to your booking within the time frames applicable to the
meeting or event space you book. This recognises that we may
have turned away other bookings after we accepted yours. Any
cancellation fees will be outlined when you make your booking.
6. Fair Use by Members
6.1 We can only provide The Space at the prices in the
Relationship Form if members use it fairly. We believe that using
the space fairly means: You only use it for the amount of hours
agreed and you limit the number of guests you have in The Space
with you.
6.2 Excluding room bookings, we consider that two guests for up
to three hours is reasonable. Please understand that to be fair to
other members we may need to limit guest access in peak times.
If for whatever reason you need additional guest access please
talk to us to see what can be arranged.
6.3 If You use The Space more than what you signed up for,
please tell us and you can upgrade your membership to match.
If you don’t tell us and keep using the space, we may charge
you for extra hours at a rate of $10 ex GST per hour.
7. Respect for Privacy
Respect is critical to our relationship. It extends to how we use
the space, being considerate of other members and to the
information we share between one another. Any confidential
information you give us, or we give you, remains confidential.
We will not sell or give details about you to other organisations
or marketing companies and ask that you do not share our
information or the information of other members without their
consent.
8. Liability and Insurance
8.1 Although we expect that We (both You and Us) will
endeavour to meet our mutual expectations in this relationship it
is important to understand what happens if things go wrong.
8.2 We maintain a public liability insurance policy ($10 million
limit) that covers The Space and carry our own Contents
Insurance. You should not assume that our Contents insurance
extends to your property and you should make your own
insurance arrangements for your property.
8.3 We do not provide insurance against loss of business, loss
of income or loss of opportunity. In the case where we don’t
meet the Mutual Expectations we will only be liable for the fees
that You have paid in relation to the claim.
8.4 In the unlikely event that You fail to meet your Expectations
in regard to this relationship then we would expect that you
compensate Us for any financial losses that we incur.
9. Things Out of Our Control
We understand that sometimes events happen that are out of
our control and that such events could stop either You or Us
from meeting our mutual expectations. These includes, things
like, strikes, lock outs, accidents, war, fire or the delay or failure
in manufacture, production, or supply by third parties of
equipment or services. In such cases We (You and Us) both
agree that the other party will not be liable for any delay or
failure to meet its Expectations. We both agree that we will
endeavour to meet our Expectations as soon as possible
following the event occurring.
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PAYMENT FORM – MONTH TO MONTH - DIRECT DEBIT REQUEST (DDR)

*** USE THIS FORM IF YOU ARE SIGNING UP TO A MONTH TO MONTH HUB MELBOURNE MEMBERSHIPS. MONTH TO MONTH MEMBERSHIPS CAN ONLY BE
PAID FOR BY RECURRING DIRECT DEBIT. ALL DIRECT DEBITS WILL BE PROCESSED ON THE FIRST OF THE MONTH. WHERE YOU START YOUR
MEMBERSHIP MID-MONTH WE WILL PRO-RATA THE MONTHLY AMOUNT.

I authorise Hub Melbourne Pty Ltd to arrange for funds to be debited from my/our credit card or nominated account via the Bulk Electronic Clearing System at the financial
institution shown below according to the schedule specified below:

Name
Address
Postcode
Email
Signature(s) Name:
Signature:
Name:
Signature:
If debiting from a joint bank account, both signatures are required

Date (DD-MM-YY)

Name and Branch of Financial

Institution

BSB No. (XXX-XXX)

Account Number
Account Name

OR

Card Type (please circle) MasterCard Visa

Credit Card Number

Expiry Date

CVV No. (last 3 digits of the

number on the back of card)

Cardholder Name (as it

appears on card)

Cardholders signature

Please debit from the above account / credit card from the Start Date specified:

Start Date Amount (INC GST) One-off / Recurring

$ One-off (Pro Rata for part-month)
Formula: Days remaining in month, divide by Number of Days in Month, multiply by monthly amount (INC GST)
st
$ Recurring (debited on the 1 of the month)

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PAYMENT FORM – ANNUAL 2011

*** USE THIS FORM IF YOU ARE SIGNING UP TO A 2011 ANNUAL MEMBERSHIP. YOU CAN EITHER TRANSFER THE AMOUNT OWING INTO THE DESIGNATED ACCOUNT BELOW OR PROVIDE US
WITH YOUR CREDIT CARD DETAILS. WE WILL ISSUE YOU WITH A RECEIPT TO THE EMAIL ADDRESS YOU GAVE US ON PAGE 1.

Amount owing:

 HubConnect $220
 Hub10 $660
 Hub25 $1650
 Hub50 $2750
 Hub100 $4400
 HubUnlimited Biz $6050
 HubUnlimited 24/7 $6600

 I wish to pay by bank transfer

Please transfer the amount specified above to:

Account Name: Hub Melbourne Pty Ltd

BSB: 033146
Account: 345977

Please mark the transaction with your name so that we can identify payment on our bank statement. Payment must be received before your membership commences.

 I wish to pay by credit card

I authorise Hub Melbourne Pty Ltd to debit the below credit card with the amount specified above.

Card Type (please circle) MasterCard Visa

Credit Card Number
Expiry Date

CVV No. (last 3 digits of number on back of card)

Cardholder Name (as it appears on card)

Cardholders signature

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