2007 Baltimore Area Kosher Community Survey - Final Survey Report

2007 Baltimore Area
Kosher Community Survey

Final Report
Date of Release
October 30, 2007
Kosher Community Surveys LLC

www.kosher-community-surveys.com
Table of Contents Over 300 participants took the time to share their
opinions on kosher establishments in the second
Best of Kosher Baltimore................................. 2 annual Baltimore Area Kosher Community Survey –
a 50% increase over last year’s participation.
Complete Survey Results ............................... 5 Baltimore’s kosher consumers are interested in
making themselves heard and Kosher Community
Stores/Butchers...................................... 5 Surveys helps them do so. This year’s survey
Restaurants............................................ 7 provides a foundation for some expected changes in
Bakeries ................................................. 14 the area’s kosher market this year, including new
ownership at the Brasserie (now Amanda’s), the
Baltimore Kosher Directory.............................. 19 opening of a kosher Subway, the opening of a
Dougie’s Express, and the closing of Liebes Deli.
Restaurants............................................ 19
Bakeries ................................................. 22 We encourage you to congratulate the winners of this
Caterers ................................................. 23 year’s survey (shown on pages 2-4) as well as give
Stores/Butchers...................................... 25 words of encouragement to the other establishments
Other ...................................................... 26 that serve the community.
Kosher Supervision Authorities .............. 27
Kosher Blogs & Web Sites ..................... 28 Kosher Community Surveys looks forward to next
year’s survey!
End Notes........................................................ 29
Happy (Kosher) Eating,
© 2007 Kosher Community Surveys LLC Neil Rosenbaum
All rights reserved.
Kosher Community Surveys logo is a trademark
of Kosher Community Surveys LLC.
Overall Winners
Best Kosher Restaurant:
David Chu’s China Bistro
(2 years in a row!)
Best Kosher Restaurant Runner-Up:

Knish Shop
* * *
Best Kosher Bakery:

Best Of Kosher Baltimore Goldman’s Kosher Bakery
(2 years in a row!)
Best Kosher Bakery Runner-Up:

Dunkin’ Donuts
* * *
Best Kosher Store/Butcher:
Wasserman & Lemberger
(2 years in a row!)
Best Kosher Store/Butcher Runner-Up:

Shlomo’s Kosher Meat Market
(2 years in a row!)
Page 2 of 29
2007 Baltimore Area Kosher Community Survey
Stores/Butchers
Winners
Service Quality Wasserman & Lemberger

Environment Wasserman & Lemberger
(Décor/Appearance/
Cleanliness)
Selection Wasserman & Lemberger
Quality of Fresh & Wasserman & Lemberger
Best of Kosher Baltimore Prepared Foods
Category Winners Price Shlomo’s Kosher Meat Market
Notes on the Awards:

Runners-up
In order to qualify for winning recognition, an establishment
must have received at least 75 evaluations. For the category Service Quality Shlomo’s Kosher Meat Market
winners, the top establishments were determined by adding
together the percentage of customers who ranked the Environment Shlomo’s Kosher Meat Market
establishment “good” or “excellent” in the each category. For
(Décor/Appearance/
the overall winners, the good and excellent percentages of all
Cleanliness)
the categories were totaled together. In the Bakeries category,
Selection Seven Mile Market
because Krispy Kreme has a very limited product selection
(i.e., only donuts), it was deemed ineligible to receive an Quality of Fresh & Shlomo’s Kosher Meat Market
award. Prepared Foods
Price Wasserman & Lemberger
Page 3 of 29
Restaurants Bakeries
Winners Winners
Food Quality Knish Shop Food Quality Goldberg’s

David Chu’s Goldman’s
Accents Service Quality Goldman’s
Service Quality David Chu’s Selection Goldman’s
Environment David Chu’s Environment Goldman’s
(Décor/Appearance/ (Décor/Appearance/
Cleanliness) Cleanliness)
Value David Chu’s Value Dunkin’ Donuts
Runners-up Runners-up
Food Quality Goldberg’s Food Quality Dunkin’ Donuts
Service Quality Knish Shop Service Quality Schnell & Azman

Milk & Honey Dunkin’ Donuts
Environment Eden Café (Owings Mills) Goldberg’s
(Décor/Appearance/ Pariser’s
Cleanliness) Selection Dunkin’ Donuts
Value Milk & Honey Environment Schnell & Azman
(Décor/Appearance/ Pariser’s
Cleanliness)
Value Goldman’s
Page 4 of 29
Shlomo's Kosher Meat Market
Poor Fair Good V.Good Excellent
Service quality 3% 4% 17% 36% 40%
Environment
7% 13% 30% 33% 15%
(Cleanliness/layout)
Selection of
2% 6% 22% 37% 31%
merchandise
Quality of fresh &

Complete Survey Results: prepared foods
2% 2% 20% 29% 43%
Stores/Butchers
Price 0% 2% 32% 39% 26%
Number of respondents for this store: 94
Summary of Comments:
Customers appreciate that Shlomo’s carries both fish and
meat products (of good quality, too). The establishment’s staff
is seen as friendly and relatively helpful. Shlomo’s delivery
service is seen as a definite plus. Apparently, delivery allows
customers to avoid the store itself which survey participants
report as dirty and where service is slow (e.g., orders are not
ready on time).
Page 5 of 29
Seven Mile Market Wasserman & Lemberger
Poor Fair Good V.Good Excellent Poor Fair Good V.Good Excellent
Service quality 13% 22% 30% 28% 7% Service quality 1% 4% 11% 39% 46%
Environment Environment
14% 31% 33% 16% 6% 3% 7% 27% 36% 27%
(Cleanliness/layout) (Cleanliness/layout)
Selection of Selection of
2% 4% 20% 39% 36% 0% 3% 10% 36% 52%
merchandise merchandise
Quality of fresh & Quality of fresh &

6% 13% 32% 35% 11% 0% 1% 4% 29% 66%
prepared foods prepared foods
Price 11% 22% 32% 26% 7% Price 4% 9% 31% 42% 14%
Number of respondents for this store: 264 Number of respondents for this store: 158
Summary of Comments: Summary of Comments:

Strengths of Seven Mile Market include its ability to offer one- A number of survey respondents labeled this store as the “best
stop kosher shopping; providing a good selection of products; in Baltimore.” Written comments focus on two strengths:
and carrying some unique items not sold in other stores. A service and meat. The quality of customer service is
major area in need of improvement is customer service. One mentioned a number of times. In particular, patrons describe
aspect mentioned many times by customers is the attitude and the staff as helpful, knowledgeable and friendly. The quality of
unfriendliness of cashiers. Customers also suggest more effort the meat is characterized as very good (albeit on the
be put into cleaning the store and into considering a new store expensive side). Even with good service, it appears that one
layout that would be less cramped. Finally, patrons request cannot avoid long lines – customers recommend calling ahead
more attention to removing dated items still on the shelves. with your order, even then expect to wait.
Page 6 of 29
Accents Grill on the Atrium
Food quality 1% 2% 11% 37% 49%

Environment
(cleanliness/ 1% 5% 20% 36% 37%
appearance/décor)
Value 5% 17% 30% 33% 16%

Full Survey Results: Restaurants
Overall, customers appear to enjoy their experience at
Accents. Written comments include good remarks about menu
selection, quality of food, and service. Regarding service, the
quality appears to vary: many people said good, while others
noted OK, and others had negative experiences. Customers
focus on one particular negative aspect of this establishment –
the system for ordering and waiting for food. Customer flow
feels disorganized and unmanaged. Patrons are not allowed to
order deli on the “main line” at certain times. Take out and sit-
down have the same counter and therefore the same wait.
Having wait staff take orders from seated customers would be
an improvement. Speed of service could be improved as well.
Page 7 of 29
Caramels Cocoaccino’s
Food quality 10% 19% 33% 27% 12% Food quality 3% 3% 18% 39% 37%
(cleanliness/ 17% 37% 28% 12% 7% (cleanliness/ 2% 6% 22% 41% 30%
appearance/décor) appearance/décor)
Value 9% 8% 44% 32% 8% Value 8% 24% 29% 28% 11%

Pizza and falafel top the dishes served at Caramels, according Baltimore kosher consumers appreciate that Cocoaccino’s
to customers written comments. While the owners are seen as offers a dairy restaurant alternative to the area that is also
friendly and helpful, the restaurant’s staff is not seen so chalav yisrael. Written comments describe the food in a
positively. Areas needing improvement include making the positive manner most of the time. Coffee and the fresh salads
food ordering process more organized, cutting down on the were mentioned most often as worthy purchases. Customers
greasiness of the food, and cleaning up the establishment. suggest that the ordering process be made more efficient and
organized. In addition to having the restaurant add more hours
in the morning and evening, patrons also suggest the currently
limited late afternoon/evening menu be expanded.
Page 8 of 29
David Chu's China Bistro Eden Cafe (Park Heights JCC)
(Cleanliness/ 0% 2% 8% 42% 48% (cleanliness/ 1% 6% 15% 38% 40%
Value 2% 5% 19% 34% 40% Value 5% 11% 33% 38% 14%

Overall, written comments praised the restaurant’s food and service. Baltimore consumers very much appreciate the pleasant
Phrases used by customers were “Best in Baltimore,” “great food,” environment of the Eden Café, particularly the nice space. The
and “professionally run.” People actually enjoy eating at the food is described as generally good, albeit on the expensive
restaurant – because of the pleasant décor and environment. At the side. One main critique of this establishment is the speed of
same time, some customers feel the surroundings are too crowded
service. People feel that there is not enough staff either on
at times. The restaurant has some service hiccups: some people
have negative experiences with wait staff, particularly regarding
front end or in the kitchen. Customers have to wait long time to
feeling rushed to finish a meal. While David Chu’s quantitative give orders and get food cooked. Another area for
scores and written comments were overwhelmingly positive, there is improvement is the limited selection of food.
a significant minority of people who feel that the restaurant has
headed in negative direction under new management.
Page 9 of 29
Eden Cafe (Owings Mills JCC) Goldberg’s Bagels
Value 7% 7% 33% 36% 18% Value 3% 5% 35% 40% 17%

There were not a sufficient number of written comments to Given that this establishment has the word “bagel” in its name, it is
create a summary. fortunate that customers consistently give this baked goods
provider’s bagels very good remarks. Some of the sandwiches
received positive marks written comments as well. With a brand new
location this year, Goldberg’s Bagels may remedy many common
deficiencies noted by its customers, including not enough space,
lines not being well organized, and insufficient cleanliness.
Customers also have observed that not all staff is properly trained in
efficient, attentive customer service. Service can be slow and one
particular staff member appears to make inappropriate remarks to
customers. Finally, consumers also request that Goldberg’s consider
staying open more hours.
Page 10 of 29
The Knish Shop KosherBite/KB Szechuan
(cleanliness/ 3% 11% 29% 39% 18% (Cleanliness/ 26% 28% 29% 13% 4%
Value 3% 12% 26% 37% 22% Value 7% 18% 41% 26% 8%

While the Knish Shop has a very small eating area, the In their written comments, customers of this establishment
establishment received consistently good food comments. recommended the schwarma as well as noting that KosherBite has a
Some consider this place to have the “best subs in town.” good selection of wines. Some patrons have noted that the
Shabbat take-out is highly recommended. Customers restaurant has been redecorated somewhat. At the same time,
remarked that the Knish Shop has good customer service with consumers have a number of suggestions for improvement. First, a
more concerted effort to keep the establishment clean would be
a friendly, positive approach. While the establishment is appreciated -- tables are not always cleaned, the floor is often not
considered to have fair prices for many items, some dishes are swept, bathrooms are not clean, and the back entrance is also quite
seen as too expensive. dirty. Second, counter staff is generally not viewed positively – they
are seen to offer slow service and have a negative attitude toward
customers. Customers recommend to other kosher consumers to
use available coupons to make the cost of the food more
reasonable.
Page 11 of 29
Mama Leah's Gourmet Kosher Pizza Milk and Honey Bistro
(Cleanliness/ 4% 7% 37% 39% 13% (cleanliness/ 12% 18% 34% 26% 10%
Value 3% 11% 36% 37% 12% Value 4% 5% 23% 42% 26%

Mama Leah’s gets positive comments for the product that it The food at Milk and Honey Bistro is described as homey and
should – pizza. Many people say that that this restaurant has “very heimeshe.” One person summed it up: “It’s like having a
the “best pizza in the area.” The establishment’s whole wheat home-cooked meal.” The buffet was recommended a number
pizza is noted as a unique offering. The staff gets pretty good of times. At the same time, for some dishes, customers
marks from customers, and the restaurant itself is seen as question the quality of ingredients (e.g., margarine instead of
sufficiently clean. On the needs-improvement side, the salads butter, frozen vegetables in soup). The owners are seen as
need work and there is consistent slowness is getting orders very nice people and the staff as pleasant. The environment of
complete. Customers recommend to other consumers to call the restaurant could be fixed up a bit. People do not like the
ahead with your order – even if you are eating at the atmosphere, which is described as dingy. Comments suggest
establishment. that it is time to reevaluate the décor to make the eating
experience more pleasurable.
Page 12 of 29
Royal Restaurant Tov Pizza
Value 3% 16% 31% 35% 16% Value 3% 10% 31% 38% 18%

The Royal Restaurant tended to get negative written Tov Pizza is seen as providing a very good selection of items
comments although the numerical scores did not seem to be for a pizza joint. The establishment’s owner is also recognized
as negative. On the positive side, people suggest the buffet for the positive things he does for the community. In the written
was worth checking out and the restaurant was the location for comments, there was wide disagreement on the quality of the
many simchas they had attended. On the negative side of pizza. For some, it is the best in Baltimore, for others it is
comments, one major area identified for improvement is good, and others do not like the taste at all. Even so,
service. Another area suggested for upgrading is improvement numerical scores are fairly good. One particular area of
of the physical environment of the restaurant. suggested improvement was to clean the premises more often.
Customers also request the elimination of credit card
minimums.
Page 13 of 29
Sion's Bakery
Food quality 5% 5% 3% 40% 48%
Selection 10% 8% 25% 34% 22%
Environment
(cleanliness/ 5% 5% 18% 45% 28%
appearance/ décor)
Full Survey Results: Bakeries Value
(relationship between 2% 8% 15% 37% 39%
quality and price)
There were not a sufficient number of written comments to
create a summary.
Page 14 of 29
Schmell & Azman Uptown Bakery Pariser's Bakery
Selection 4% 17% 35% 30% 15% Selection 2% 7% 31% 36% 24%
Value Value
(relationship between 1% 9% 36% 39% 15% (relationship between 3% 7% 38% 31% 21%
quality and price) quality and price)

There were not a sufficient number of written comments to There were not a sufficient number of written comments to
create a summary. create a summary.
Page 15 of 29
Dunkin’ Donuts (Fallstaff or Old Court) Krispy Kreme Donuts
Value Value

For Dunkin’ Donuts, customers identified a number of There were not a sufficient number of written comments to
strengths for the establishment: good hours of operation, tasty create a summary.
coffee, and good donuts (ed.: one would hope). The products
sold by Dunkin’ Donuts are considered to present a good value
to the consumer. Last, customers noted that the staff is
generally able to handle crowds well.
Page 16 of 29
Goldman's Kosher Bakery Goldberg's New York Bagels
Value Value

Customers of Goldman’s gave particular positive mention in their There were not a large number written comments for
written comments to this establishment’s cakes. This bakery is seen Goldberg’s (however, see the comments for Goldberg’s in the
as having a good selection of products overall. The number system restaurant section of the report). Overall, comments repeatedly
for taking orders is appreciated by consumers, but staff should make gave kudos to the establishment’s bagels. Some consumers
sure that no one is skipped. With respect to service, comments were also mentioned enjoying the bakery’s challah. Presumably,
mixed. A little more than a majority had a positive experience with
their customer service, but a significant minority describe negative
because the community likes the bagels as much as they do,
occurrences. Last, patrons of Goldman’s are not fond of the credit there are frequent waiting lines to purchase bagels.
card minimum.
Page 17 of 29
Seven Mile Market’s Bakery
Food quality 4% 16% 38% 33% 9%
Selection 8% 31% 32% 26% 4%
Environment
(cleanliness/ 13% 33% 32% 17% 5%
appearance/décor)
Value
(relationship between 4% 24% 42% 25% 5%
quality and price)
There were not a sufficient number of written comments to
create a summary.
Page 18 of 29
Restaurants
Accents Grill on the Atrium

2839 Smith Avenue
Baltimore, MD 21209
410-602-2224
www.accentskosher.com
Supervision: Star-K
Amanda’s
Pomona Square
1700 Reisterstown Road
Baltimore Kosher Directory
Baltimore, MD 21208
410-484-0476
Supervision: Star-K
Caramels
Baltimore, MD 21208
410-486-2365
Supervision: Star-K
Page 19 of 29
David Chu's China Bistro KosherBite/KB Szechuan
7105 Reisterstown Road 6309 Reisterstown Road
Baltimore, MD 21215 Baltimore, MD 21215
410-602-5008 410-358-6349
Supervision: Star-K Supervision: Star-K
EDEN Cafe at Owings Mills JCC Knish Shop, The

3506 Gwynbrook Ave. 508 Reisterstown Rd.
410-602-7888 410-484-5850
Supervision: Star-K Supervision: Star-K
EDEN Cafe at Park Heights JCC Mama Leah's Gourmet Kosher Pizza
5700 Park Heights Avenue 1852 Reisterstown Road
Baltimore, MD 21215 Suite 108
410-602-7888 Pikesville, MD 21208
Supervision: Star-K 410-653-7600
www.mamaleahspizza.com
Goldberg's Kosher Bagels Supervision: Star-K
Baltimore, MD 21208
410-415-7001
Supervision: Star-K
Note: In process of moving
Page 20 of 29
Melatte Tov Pizza
1550 Orleans Street 6313 Reisterstown Road
410-502-2936 410-358-5238
www.melatte.com www.tovpizza.com
Supervision: Star-K supervises the items, not the Supervision: Kof-K
establishment
Milk and Honey Bistro Inc.

Baltimore, MD 21208
410-486-4344
Supervision: Star-K & Rabbinical Council of Greater
Washington
Royal Restaurant
7002-A Reisterstown Road
Colonial Village Shopping Ctr.
Baltimore, MD 21215
410-484-3544
www.royalkosherrestaurant.com
Supervision: Star-K
Page 21 of 29
Bakeries
Goldman's Kosher Bakery
Dunkin' Donuts (Fallstaff) Fallstaff Shopping Center
410-764-6846 410-358-9625
Supervision: Rabbi Salfer Supervision: Star-K
Dunkin' Donuts (Old Court) Krispy Kreme - Owings Mills

Baltimore, MD 21208 Owings Mills, MD 21117
410-764-6846 410-356-2655
Supervision: Rabbi Salfer Supervision: Star-D
Notes: Non-Cholov Yisroel
Goldberg's Kosher Bagels
708 Reisterstown Road Pariser's Bakery
Baltimore, MD 21208 6711 Reisterstown Road
410-415-7001 Baltimore, MD 21215
Note: In process of moving Supervision: Star-K
Schmell & Azman Uptown Bakery

Baltimore, MD 21215
410-484-7343
Page 22 of 29
Supervision: Star-K Caterers
Sion's Bakery
302 Reisterstown Road Catering by Weiss
Baltimore, MD 21208 8 Gwynns Mill Court
443-548-0370 Owings Mills, MD 21117
800-459-0009
www.cateringbyweiss.com
Washington
Catering by Yaffa, Inc.

4311 Old Milford Mill Road
Baltimore, MD 21208
410-486-3325
www.cateringbyyaffa.com
Supervision: Star-K
Dovid Elgamil Catering

3809 Clarks Lane, Suite 301
Baltimore, MD 21215
410-764-1263
Supervision: Star-K
Page 23 of 29
Ester's Catering Oakleaf Catering Group
6312 Benhurst Road 5805 Oakleaf Avenue
410-358-2306 888-795-5550
Supervision: Star-K Supervision: Rabbinical Council of Greater
Washington
Milk and Honey Bistro Inc.
1777 Reisterstown Road Orli Catering
Baltimore, MD 21208 3103 Northbrook Road
410-486-4344 Baltimore, Maryland 21208
Supervision: Star-K & Rabbinical Council of Greater 410-653-5252
Washington Supervision: Rabbinical Council of Greater
Washington
O'Fishel
700 Rockland Hills Drive Sara's Fine Catering
Baltimore, MD 21209 4860 Boiling Brook Parkway
410-764-3474 Rockville, MD 20852
www.sarasfinecatering.com
Dahan of Washington Supervision: Rabbinical Council of Greater
14670 Southlawn Lane Washington
Rockville, MD 20850
301-294-8445
Supervision: Rabbinical Council of Greater
Washington
Page 24 of 29
Signature Kosher Catering by Max's
2319 University Boulevard West Stores/Butchers
Wheaton, MD 20902
301-949-6297 Shlomo's Kosher Meat Market
www.TheShalomGroup.com 506 Reisterstown Road
Supervision: Rabbinical Council of Greater Baltimore, MD 21208
Washington 410-602-7888
Washington
Wasserman & Lemberger

7006-D Reisterstown Road
Baltimore, MD 21215
410-486-4196
Supervision: Rabbi Hopfer/Star-K & Rabbinical
Council of Greater Washington
Seven Mile Market

4000 Seven Mile Lane
Baltimore, MD 21208
410-653-2000
www.sevenmilemarket.com
Notes: All packaged products from Bakery, Dairy
Department, Fresh Meat, Fish, Deli, Prepared Foods
under Star-K when stated on sign/label.
Page 25 of 29
Other
Candy Store Rita's Italian Ice
7002 Reisterstown Road 15430-C Old Columbia Pike
Baltimore, MD 21215 Burtonsville, MD 20866
410-653-9900 301-421-0013
www.thecandystoreonline.com Supervision: Star-D
Supervision: Star-K
Rita's Italian Ice
Frosty's Shaved Ice LLC 11700 Reisterstown Rd.
120 Reisterstown Road Reisterstown, MD 21136
Pikesville, MD 21208 410-833-9744
Supervision: Star-K Supervision: Star-D
Platter Palace
3112 Parkington Avenue
Baltimore, MD 21215
410-358-7835
Supervision: Star-K
Page 26 of 29
Kosher Supervision Organizations
Star-K Kosher Certification
122 Slade Avenue
Suite 300
Baltimore, Maryland 21208
410-484-4110
Fax: 410-653-9294
www.star-k.org
star-k@star-k.org
Rabbinical Council of Greater Washington/

Vaad Harabanim of Greater Washington
11161 New Hampshire Ave, Suite 402
Silver Spring, MD 20904
301-593-0336
Fax: 301-593-1115
www.capitolk.org
capitolkdc@verizon.net
Page 27 of 29
Web Sites
Relating to Kosher Food
Kosher Community Surveys

www.kosher-community-surveys.com
Kashrut.com
Home of all things about kosher community surveys! www.kashrut.com
This site has a variety of kosher-related resources, including
* * * kosher food alerts, kosher travel, articles about kosher food
The following web sites are not affiliated with Kosher processing.
Community Surveys LLC, but are listed here because
they might be of interest. Critically Kosher
www.criticallykosher.org
“Critically Kosher is a blog dedicated to the Baltimore-
Presence Blog
Washington kosher community.”
presence.baltiblogs.com
A Baltimore-based blog that includes commentary on a wide
variety of issues, including kosher food. Kashrus Magazine
www.kashrusmagazine.com
The Kosher Blog A periodical and website containing articles and information on
www.kosherblog.net kashrut issues and standards.
The Kosher Blog is a major compendium of recipes, product
and restaurant reviews, industry gossip, and miscellaneous
information about real kosher-living “issues that simply can’t be
found elsewhere” on the Internet.
Page 28 of 29
End Notes
• Kosher Community Surveys LLC has enjoyed conducting

this year’s kosher community survey. We welcome your
comments/suggestions to improve the survey for next year.
• We hope that survey information will provide the

community with a new resource for kosher food as well as
provide establishment owners valuable information on how
to better serve their customer’s needs.
• The information reflected in this report is intended to be as

accurate as possible as of the date of this publication;
however, information can change over time. It is
recommended that you call an establishment directly or the
appropriate kosher supervision authority for the most up-to-
date information.
© 2007 Kosher Community Surveys LLC
• Obtain information about Kosher Community Surveys LLC
at www.kosher-community-surveys.com.
• Any thoughts? Contact us at feedback@kosher-

community-surveys.com.
Page 29 of 29

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2007 Baltimore Area

Kosher Community Survey

Kosher Community Surveys LLC

Best Kosher Restaurant Runner-Up:

Best Kosher Bakery:

Best Kosher Bakery Runner-Up:

Best Kosher Store/Butcher Runner-Up:

Service Quality Wasserman & Lemberger

Notes on the Awards:

Food Quality Knish Shop Food Quality Goldberg’s

Food Quality Goldberg’s Food Quality Dunkin’ Donuts

Service Quality Knish Shop Service Quality Schnell & Azman

Poor Fair Good V.Good Excellent

Service quality 3% 4% 17% 36% 40%

Quality of fresh &

Number of respondents for this store: 94

Quality of fresh & Quality of fresh &

Price 11% 22% 32% 26% 7% Price 4% 9% 31% 42% 14%

Summary of Comments: Summary of Comments:

Poor Fair Good V.Good Excellent

Food quality 1% 2% 11% 37% 49%

Service quality 3% 9% 25% 39% 23%

Number of respondents for this store: 203

Value 9% 8% 44% 32% 8% Value 8% 24% 29% 28% 11%

Summary of Comments: Summary of Comments:

Value 2% 5% 19% 34% 40% Value 5% 11% 33% 38% 14%

Summary of Comments: Summary of Comments:

Summary of Comments: Summary of Comments:

Value 3% 12% 26% 37% 22% Value 7% 18% 41% 26% 8%

Summary of Comments: Summary of Comments:

Value 3% 11% 36% 37% 12% Value 4% 5% 23% 42% 26%

Summary of Comments: Summary of Comments:

Summary of Comments: Summary of Comments:

Poor Fair Good V.Good Excellent

Food quality 5% 5% 3% 40% 48%

Service quality 3% 6% 16% 31% 43%

Selection 10% 8% 25% 34% 22%

Number of respondents for this store: 67

Selection 4% 17% 35% 30% 15% Selection 2% 7% 31% 36% 24%

Summary of Comments: Summary of Comments:

Food quality 3% 6% 20% 44% 27% Food quality 2% 2% 6% 32% 58%

Selection 2% 4% 22% 40% 32% Selection 2% 2% 19% 39% 39%

Summary of Comments: Summary of Comments:

Selection 1% 1% 8% 45% 45% Selection 3% 9% 25% 32% 31%

Summary of Comments: Summary of Comments:

Poor Fair Good V.Good Excellent

Food quality 4% 16% 38% 33% 9%

Service quality 11% 22% 24% 31% 12%

Selection 8% 31% 32% 26% 4%

Number of respondents for this store: 98

Accents Grill on the Atrium

EDEN Cafe at Owings Mills JCC Knish Shop, The

Milk and Honey Bistro Inc.

Dunkin' Donuts (Old Court) Krispy Kreme - Owings Mills

Schmell & Azman Uptown Bakery

Catering by Yaffa, Inc.

Dovid Elgamil Catering

Wasserman & Lemberger

Seven Mile Market

Rabbinical Council of Greater Washington/

Kosher Community Surveys

• Kosher Community Surveys LLC has enjoyed conducting

• We hope that survey information will provide the