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Each person has different needs to be successful with “From a surgical standpoint, increased follow-up equals
a weight loss program. Some just need guidance with better outcomes,” Brown said. “By having the surgeons,
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food and exercise plans, while others require surgical nurses, dietitians, mental health providers and support
intervention to achieve their weight loss goals. The new groups in one place, patients have easy access to support
Norton Weight Management Center, which opened in from a number of sources.”
Quality
November, offers a comprehensive program to meet each To be eligible for bariatric surgery, a person must be at
patient’s needs. least 18 years old and have a body mass index (BMI) over
The 15,000-square-foot, free-standing facility is located 40 or a BMI over 35 with other obesity-related diseases.
Stewardship
at 1000 Dupont Road near Norton Suburban Hospital. For more information, call 629-1234 or visit
Dedicated solely to surgical and nonsurgical weight loss NortonBariatric.com.
–Cheryl Lockhart
services, it offers seminars; on-site physicians; medical
Growth
weight management services; pre-surgical nursing, dietary
and psychological counseling; pre-admission testing; follow-
up care; and post-surgery support groups.
“The Norton Weight Management Center houses
everything a weight loss patient needs under one roof
except for the actual operating rooms,” said Erin Brown,
director, Bariatric Services. “It’s much more convenient for
the patients.”
The new center was built to bariatric specifications with
wider doorways and halls, appropriately sized furniture
and exam tables, and a scale that is flush with the floor so
that patients can access it via a wheelchair or scooter. It
also features a fitness room where patients can learn to use
exercise equipment in a safe environment with supervision.
The center is decorated with inspirational sayings and
success stories of people who have achieved their goals.
Surgeries continue to be done at Norton Hospital and
Norton Suburban Hospital, both of which are designated
as Bariatric Surgery Centers of Excellence by the American
Society for Metabolic and Bariatric Surgery.
Growth
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Suburban Hospital) about the dangers of shaking a baby. effectiveness of care in children’s hospitals.
Educators plan to take the program to 53 birthing centers “If one child is shaken, that’s too many,” O’Flynn said.
statewide. Quality
–Cheryl Lockhart
“We have witnessed far too many incidents of babies
who have sustained lifelong injuries or worse as a result of
abusive head trauma,” said Thomas D. Kmetz, president, Stewardship
machine or a treadmill.
“While it’s nice to have a comfortable atmosphere, we
try to be results-oriented,” Moudry said. “Our members Growth
Pe
Norton Audubon Hospital Norton Cancer Institute
• Cardiac Testing • Norton Infusion Center – Suburban
op
• CT Scan • Louisville Oncology – Audubon
• Louisville Oncology – Brownsboro
Norton Brownsboro Hospital • Louisville Oncology – Corydon
• Cardiac Testing • Louisville Oncology – Shelbyville
• Care Management
• Emergency Department Norton Physician Services
• Environmental Services: Inpatient, Outpatient, • Norton Advanced Orthopaedics – Louisville
Ambulatory Surgery • Norton Advanced Orthopaedics – Shelbyville
• Food and Nutrition Services • Norton Community Medical Associates – Hurstbourne
• Guest Services: Inpatient, Ambulatory Surgery, Emergency • Norton Community Medical Associates – Pewee Valley
• ICU • Norton Community Medical Associates – Suburban
• 3W – Medical/Surgical • Norton Medical Associates – Mt. Washington
• 4E – Medical/Surgical • Norton Medical Associates – Shepherdsville
• 4W – Medical/Surgical
• Nuclear Medicine
• Radiology
• Sleep Lab
• Surgical Services
• Ultrasound
ple
Regular updates: I keep patients and guests informed.
Updates reduce anxiety for patients and guests, and help set their expectations.
Updates also increase confidence and trust.
• Provide periodic updates when waiting is necessary.
• Give specific, detailed information and explanations when you update.
• Educate patients and families about processes and procedures.
Explain and apologize for unavoidable delays using the five steps of Service with HEART:
• Hear the customer
• Empathize
• Apologize
• Respond
• Thank patients and guests for their patience
Quality
December 2010 • Norton News • 9
Cycling event motivates N Good Health
employees to stay active
Three Norton Enjoy the holidays while
Healthcare employees eating healthy
were recently asked The following tips for reducing
about their experiences calorie intake have been submitted
in the 2010 Ride by employees who have been
to Conquer Cancer entered in the drawings for a
benefiting Norton chance to win a prize:
Cancer Institute. • Use low-sodium chicken broth
After deciding in mashed potatoes instead of
to be more active, butter, or mix it up with some
Seth Thomas, guest low-fat sour cream. Submitted
services representative by Melinda Murphy, benefits
at Norton Brownsboro representative, Norton Clinical
Hospital, signed up Agency
to participate in the
• To thicken soup, use puréed
Photo by Nick Bonura 2009 Ride to Conquer
veggies instead of traditional
From left, Seth Thomas, Dewayne Edwards and Angela Cancer. As he trained,
Bernardi completed the 2010 Ride to Conquer Cancer.
thickeners (flour, corn
Thomas used the
starch, grains, potato flakes).
Kentuckiana Metro
Submitted by Tammy L.
on the Move online tool to convert his cycling into steps. He subsequently
Smith, practice biller, Norton
received the KMOM 2009 Most Improved Physical Activity Award.
Community Medical Associates
“I signed up for the 2010 two-day, 140-mile ride a couple days after crossing
– Elizabethtown
the finish line in 2009,” Thomas said. “I enjoyed getting to know other people
through the training rides.” • For a standard box of brownie
The ride itself was humbling, according to Thomas. “At several points I was mix, substitute the eggs and
ready to quit, but someone would always encourage me to keep pedaling,” he oil with 1 can of puréed black
said. beans. This saves 720 calories
Dewayne Edwards, emergency room technician at Norton Suburban and 84 grams of fat and increases
Hospital, completed the 68-mile, one-day ride. He rode in memory of his the amount of fiber. Submitted
grandmother, who died from kidney cancer, and in honor of his uncle, who has by Marcelle Brunson, R.N.,
stage 4 bone cancer. Norton Hospital
“About 40 miles out I wanted to quit,” Edwards said. “I just kept thinking Submit your own tips on
I’ve told everyone I’m doing this. So, I am doing this.” how to reduce 100 calories a
At one point Edwards helped another rider who had fallen. They are still day. E-mail your tips to Jamie
bike buddies. Newman, R.N., at jamie.newman@
The 2010 two-day ride was “an amazing journey” for Angela Bernardi, nortonhealthcare.org or Allison
registrar in the Norton Infusion Center at Norton Healthcare Pavilion. She rode Ledford at allison.ledford@
for her mom, who lost her battle with leukemia in 2002, for the best friend she nortonhealthcare.org.
lost to lung cancer and for others who have fought and survived the disease.
People
“My most memorable moment happened the first day,” Bernardi said. “There
were people cheering, and one woman was yelling ‘Thank you! Thank you for 0 calories
10 a
e
doing this. Thank you!’ I saw the tears on her face as she took her cap off her
s
da
Lo
Service
y
bald head, placing it over her heart. I knew how heartfelt her words were. I
didn’t know this woman, but she touched me in a way that I will never forget.”
Quality
–Tammy Warren
People
Stewardship
Service
10 • Norton News • December 2010
Norton Healthcare launches iPad application
Norton Healthcare is the first health care system in only when an update to that application is made available
Louisville and among the first in the country to launch and uploaded into the smart phone,” said Jerry Roberts,
a mobile application (app) for the Apple iPad. Similar senior Web developer,
People Information Services. “The Norton
to the NortonMobile iPhone app launched Aug. 1, the Healthcare mobile application operates in ‘real time.’”
NortonMobile iPad app has the added feature of providing NortonMobile now is available
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users with access to video segments highlighting health for the iPad, iPhone and iTouch.
topics, services and procedures. A version for the Droid is coming
“With extensive video capabilities and the use of soon. To download the free
Quality
real-time data, the iPad application allows users to NortonMobile iPad application,
receive information in a way that has never been done in visit the iTunes App Store and
Louisville,” said Gabriel Riggs, manager, marketing Web search “Norton Healthcare” or
Stewardship
strategy, Marketing and Communications Department. “All visit NortonHealthcare.com/
the information is presented immediately without having to NortonMobile.
sync to an external source – and all at the tap of a finger.”
Growth
“Some health care mobile applications provide all
available data at once, and the information is refreshed
March 4 to 5
University of Louisville Dance Marathon presented by
Chili’s Grill and Bar, Churchill Downs Service
April 21
Quality
Derby Divas at Rodes For Him and For Her
Photo by Jamie Rhodes
ews
Earlier this year, Thorntons Inc. challenged Derby Divas
and the Norton Healthcare Foundation to raise $400,000
over the next several years for the Norton Cancer Institute
Breast Health Program. When the challenge amount is
A Publication of Norton Healthcare
raised, Thorntons will donate $100,000 to reach a total Marketing and Communications Department
of half a million dollars raised to support Norton Cancer EDITOR: Cheryl Lockhart
DESIGNER: Kevin Bayless
Institute. This includes funds generated through the annual COPY EDITORS: Jen Reynolds, Tammy Warren
Derby Divas event, the Sacred Heart/Assumption Pink and P.O. Box 35070
Louisville, KY 40232-5070
White field hockey game and other events. To date, the 502.629.8070 Phone
502.629.2688 Fax
challenge has raised $196,000. nortonnews@nortonhealthcare.org
©2010 Norton Healthcare