CHAPTER 2

2.1 Conceptual Framework

The research study mainly focuses on the reservation system on Galilea center

for education. It is located at Looc, Panglao Island, Bohol. Galilea Center for education

is open from 8:00 a.m. to 10:00 p.m., since the manager is not always around at Glilea

center, the assistant manager and the operation manager is being responsible to

manage all transactions happened on reservation system in the establishment. Aside

from the manager and assistant operation manager, there are two personnel which are

involved in this establishment. The caretaker takes good care of Galilea Center and the

house cook cooks food for their customers.

When the customers inquire for reservation, anyone of the personnel who is not

busy will be the one to accept the customer’s inquiries for reservation process because

they are having this multi-tasking role. The personnel will give the brochures for the

services offered, the menu list for the customer’s order and the tour packages. The

personnel will scan the wedding file, seminar file and room file if there is available for

reservation. Then the personnel will also give the price list to the customers for them to

refer.

In reservation process, if the customer wishes to reserve, the personnel who is

doing reservation process will be the one to give the reservation form paper to the
customer to fill-up the needed data. The reservation form format contains; room

number, name, home address, nationality, mode of payment, signature, arrival date &

departure date. After the customer filled up the form paper, the designated personnel

sign a signature for the reservation. The personnel will issue an Official Receipt (OR) to

the customer after he/she gives the initial or the full payment for reservation.

There are kinds of mode of payment when reserving, it’s either on cash, credit

card and charge to. Availing of credit by the customer is acceptable in the business

wherein the personnel ask for approval of the manager before the customer can avail

credit. When their customer is from government, it is always expected to be credit

because there is still a need to process and they just have to agree on the manager

when to pay.

In cancellation process for reservation, before the customer makes the

cancellation, the customer must show the Official Receipt (OR) to the personnel of the

establishment and the personnel will scan the Official Receipt (OR) duplicate from the

OR File. If the customer will cancel the reservation after three days before the event, the

customer can get his/her initial or full payment from the last reservation process. But if

the cancellation process is done in seven days after the event, the customer can only

get 50% of the payment and the remaining 50% will be given to the establishment. After

the customer cancels reservation, the personnel will issue Official Receipt to the

customer for the cancellation process. Then all transactions done in cancellation

process for reservation will be recorded again in the respective file in reservation
 The liquidation process was done in two ways: the partial liquidation and the final

liquidation. In partial liquidation, the Assistant Operation Manager will make the process.

She will review the OR duplicate from the OR File. The liquidation process done by the

Assistant Operation Manager, the partial liquidation will be recorded to the liquidation

file. After the partial liquidation process, the final liquidation process will follow. In doing

the final liquidation, the bookkeeper will be the one to do the process. The bookkeeper

will liquidate the liquidation form from the liquidation file for the last partial process. After

the final liquidation process was done, the final liquidation form will be recorded to the

liquidation file.

When the manager generates a report, the manager inquires for the liquidation

file, and then the manager will do the process. The manager will make a report for all

the operations done in the business.

Since the present system is not automated, all transactions for reservation

process were done manually. All transactions and files are recorded through written and

just place on the cabinet. By this time, the present system were not yet encountered a

problem related on files and document, like for instance loss of records.