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Dear Respondent,
I’m pursuing MBA (BE) from Shri Mata Vaishno Devi University, Katra. As part of the requirement for our degree
program this survey is being carried out to know about the impact of customer loyalty and trust for CSR. The
information provided by respondent in the questionnaire shall be used strictly for academic purpose and shall be
kept confidential.
Questionnaire
1. Read each statement and indicate your response by putting tick mark (√). Use the following
scale:
2. Which of the companies do you believe that they are doing best in CSR ?
a)TATA b)Reliance
c)SBI d)Bharti Airtel
e) Any other………………
3a). According to the above selected company, please describe your Trust Level towards the
company. Indicate your response by putting tick mark (√).
3b) Indicate your response for the CSR performance towards the Company.
5. Regarding the above trust and loyalty level, please score your response for Repurchase Intention
towards the company.
Demographics