Advance Reservation Through Internet (www.irctc.co.
in)
INDIAN RAILWAY CATERING & TOURISM
CORPORATION LTD., (IRCTC LTD) a PSU of
Ministry of Railways have developed a system for
advance booking of Rail tickets through
Internet. The Web site for online booking is www.
irctc.co.in The site is Veri Sign secured. Booking
procedures are simple and user friendly.
Advance Reservation through Internet (www.irctc.co.in)
Booking of Internet Tickets (i-tickets)
Service Charges for I-tickets:
• Service charge of Rs. 40 per ticket in lower class and
Rs. 60 per ticket in upper class (maximum 6
passengers per ticket) is leviable in addition to the
train fare.
• Tickets will be delivered at the customers address
through courier at no extra cost other than mentioned
above.
• Customer should register in the above site to book tickets
and for all reservations/time table related enquiries
Registration is free.
• Before registration, customers should go through the “Terms
and Conditions” which are available in the website.
• Customer is allowed to register only one user ID with correct
details.
• Full fare tickets including Tatkal, Child tickets and tickets for
senior citizens at conecessional rates can alone booked
through the website. Internet tickets can be booked for journey
between any two stations on the route of the train including
originating station and destination.
• A maximum of 10 tickets can be booked in a month by
an individual.
• When the ticket is successfully booked, an e-mail will be sent
to the customer detailing the PNR, ticket status, fare charged
etc. In the case of RAC /waitlisted tickets, subsequent alerts
regarding the latest position are also sent through e-mail
periodically.
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• If for any reason, the final
output of the booking is not
displayed in the screen,
customer should check in the
menu “History of tickets booked”
in the home page before
attempting again.
E-Ticketing
• As a part of ongoing programme of simplification of
procedures and to facilitate ticketing to the travelling public,
a novel e-ticketing scheme has been introduced on all Mail/
Express trains since 24.02.2006.
• In E-ticketing scheme there is no physical ticket. Passengers
get their reservation booked through Internet while sitting
at home and occupy their reserved seats on the basis of
computer generated slip taken out from their own computer
along with the original Identity Card.
During the journey even if anyone passenger booked on an e-
ticket presents any of the five identity cards mentioned below
in original, the same are accepted as proof of identity:-
a) Voter Identity Card
b) Passport c) PAN Card
d) Driving Licence and
e) Photo identity cards issued by Central/State Government
It will be the responsibility of the passenger carrying any one
proof of identifications mentioned above that the other
passengers booked on the e-ticket are bonafide passengers and
are not travelling on someone else’s name. If none of the
passengers is carrying any one proof of identity as mentioned
above, the passengers will be treated as travelling without ticket
and shall be charged accordingly. If the passenger fails to carry
the Electronic Reservation Slip (ERS), a penalty of Rs.50/-will be
imposed.
• Service charges of Rs. 10 for Second/Sleeper Class and
Rs. 20 in case of all other classes (1AC, 2AC, 3AC, CC, 3E,
FC) per e-ticket irrespective of the number of passengers
booked on an e-ticket.
• The booking of e-ticketing is open up to the chart
preparation time while Internet ticket booking stops 2-3
days in advance of train departure.
• The facility of change of name and boarding points are
also permissible on e-tickets through Railway
Reservation Offices. For availing of this facility
customer may contact nearest reservation office with
bonafide Photo Identity Card proof as above.
Payment for Internet Tickets
• Payment can be made by using all Master/Visa/Diners club
credit/Amex cards. A service charge of 1.8% is charged by
most of the banks.
• Account holders of 36 banks, including State Bank of India,
ICICI, HDFC, etc. can use their net banking facility for making
payments for tickets booked through the Internet.
• Customers can also use ITZ cash/Done Cash/I-Cash Card/
Oxi Cash Card for making payments.
Timings for Internet Reservation
• Tickets on Internet can be booked from 05.00 - 23.30 hours
on all days.
• Tickets on Internet will be booked from 00.30 hours to 23.30
hours on all days (After issuance of Notification).
A. Cancellation of l-Tickets & E-tickets
1. I-tickets can be cancelled across any computerized
reservation counter in any city within the normal time
allowed and refund is made on the following day through
the payment gate way electronically. NO CASH
REFUNDS.
2. I-Tickets which cannot be cancelled at the counters
due to lapse of maximum time allowed for cancellation
should be surrendered at the sation and a Ticket Deposit
Receipt (TDR), should be obtained.
3. The above TDR should be sent to the following office for
processing refund.
Deputy General Manager (RR)
Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi-110055
Contact IRCTC for any clarification regarding Internet Ticketing
Please E-mail: care@irctc.co.in
Please contact 24 hours help line at 011-39340000 and
Monday-Saturday (10 AM to 6 PM) at 23344787
B. E-Tickets
1. Cancellation and Refund of electronic reservation slip
i. The electronic reservation slip cannot be cancelled at any
regular counter of the Railways. The electronic reservation
slip can only be cancelled online.
C. Cancellation Before Charting
• The passenger can cancel the electronic reservation
slip befor charting by logging in his User ID and Password on
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the IRCTC website and by providing the same transaction number.
Cancellation is not possible through any other User ID and
Password. Upon cancellation of the ticket, IRCTC will process
the refund electronically. There will be no cash refund at any
stage.
D. Cancellation After Charting
1) For confirmed Tickets
Refund of confirmed reservation on e-reservation slips is done online
and as per the existing procedure followed by IRCTC for internet
tickets. The passenger will have to make an online request to IRCTC
through file TDR and IRCTC after due verification from Railways,
refund the amount electronically to the passengers account. The
passenger is not required to approach any railway counter for the
purpose of cancellation.
2) Fully Wait Listed Tickets
a. Fully waitlist tickets (the tickets in which on one PNR, all the
passengers are on waitlist PNRs are dropped from the
reservation charts.
b. Such passengers are not required to send online request
for cancellation. IRCTC will cancel such tickets after due
verification and process refunds electronically.
c. On a PNR which has all the passengers on waiting list at the
time of charting, the names of such waitlisted passengers
will not appear in the charts and such passengers, if found
travelling, will be treated as unauthorized and
charged accordingly. However, on a PNR which has some
passengers confirmed or RAC status and some on waiting
list, all the names including those on waiting list will appear in
chart.
3) Part confirm/RAC/Waiting List
a. If on one PNR there is more than one passenger and one
passenger is having confirmed/RAC status and rest are
on waiting list or vice-versa, names of all the passengers
booked on such PNR will appear in the chart.
b. A certificate can be obtained from the Ticket Checking staff
in the train regarding non-travelling of wait-listed passengers
on such tickets and refund can be obtained thereafter by
sending TDR request to IRCTC.
c. If all such passengers do not want to travel before chart
preparation, online cancellation can be done as at present.
However, after chart preparation, online request can be sent
to IRCTC for seeking refund. IRCTC will arrange the refund
as per extant refund rules after verification of the same from
zonal railway concerned.
 List of Cities for Courier Delivery of Internet Tickets
The following cities (PIN codes) are covered for door delivery of l-Ticket
(E-Ticket can be booked from any city irrespective of the delivery limitations)

Please ensure two clear days before date of journey for Home
Delivery at the following cities of the State:-
Andhra Pradesh: Guntur, Hyderabad, Secunderabad Assam:
Guwahati Bihar: Patna, Bhagalpur, Muzaffarpur Chandigarh:
Chandigarh Daman: Silvasa Delhi: Delhi, Goa: Mapusa, Margao,
Panjim, Ponda, Vasco Gujarat: Ahmedabad, Anand, Bhavnagar,
Gandhinagar, Jamnagar, Rajkot, Surat, Vododara, Vapi Haryana:
Ambala, Bahadurgarh, Ballabgarh, Karnal, Hissar, Yamunanagar,
Panipat, Gurgaon, Faridabad, Panchkula Himachal Pradesh:
Baddi, Shimla Jammu & Kashmir: Jammu, Srinagar Jharkhand:
Ranchi, Jamshedpur, Bokaro Karnataka: Bangalore, Mangalore,
Mysore Kerala: Kochi Madhya Pradesh: Bhopal, Gwalior, Indore,
Jabalpur, Ratlam, Rewa, Ujjain Maharashtra: Aurangabad,
Mumbai, Nagpur, Pune, Thane Orissa: Bhubaneswar
Pondicherry: Pondicherry Punjab: Abohar, Amritsar, Ambala,
Bhatinda, Ferozpur, Hoshiarpur, Jalandhar, Ludhiana, Pathankot,
Patiala Rajasthan: Ajmer, Jaipur, Jodhpur, Kota, Udaipur Tamil
Nadu: Coimbatore, Chennai, Madurai Uttar Pradesh: Agra,
Allahabad, Aligarh, Bareilly, Bijnor, Budayun, Chandausi, Dadri,
Firozabad, Hathras, Izzatnagar, Jhansi, Kanpur, Lucknow, Mathura,
Meerut, Moradabad, Muzaffarnagar, Mirzapur, Saharanpur,
Shahjahanpur, Varanasi, Vrindavan, Ghaziabad, Noida, Greater
Noida, Hapur Uttarakhand: Dehradun, Haldwani, Haridwar,
Nainital, Rishikesh, Roorkee West Bengal: Kolkata, Howrah,
Siliguri.
Please ensure three clear days before date of journey for Home
Delivery at the following cities of the State:-
Andhra Pradesh: Cuddapah, Kakinada, Kurnool, Nellore,
Nizamabad, Rajamundry, Tirupati, Vijayawada, Visakhapatnam,
Warangal Assam: Dibrugarh, Jorhat, Nazira, Sibsagar, Silchar
Chhattisgarh: Durg, Bhilai, Bilaspur, Raipur, Raigarh Gujarat:
Bhuj, Kandla, Hazira, Bharuch, Nandia, Navsari, Junagarh Jammu
& Kashmir: Anantnag, Bijbehara Jharkhand: Dhanbad,
Karnataka: Belgaum, Dharwad, Gulbarga, Hubli, Manipal, Tumkur,
Udupi Kerala: Alapauzha, Aluva, Chengannur, Kannur, Kollam,
Kottayam, Kozhikode, Palakkad, Tiruvalla,
Thiruvananthapuram,Thrisur Madhya Pradesh: Guna, Katni, Satna,
Sagar Maharashtra: Nasik, Kolhapur, Jalgaon, Akola
Meghalaya: Shillong Manipur: Imphal Mizoram: Aizwal
Nagaland: Dimapur, Kohima Orissa: Cuttack, Puri, Rourkela
Rajasthan: Abu Road, Bikaner Sikkim: Gangtok Tamil Nadu:
Erode, Kovilpatti,Tiruchchirappalli,Tirunelveli, Nagercoil, Tuticorin,
Salem, Tiruppur, Rajapalayam, Sivakasi, Ooty, Mettupalayam,
Thanjavur, Dindigul, Virudhunagar Tripura: Agartala Uttar
Pradesh: Gorakhpur Uttarakhand: Almorah West Bengal:
Asansol, Darjeeling, Durgapur, Hoogly, Haldia, Kharagpur,
Raniganj.
Please enter correct PIN codes for flawless delivery

The following publications (2008-09 editions) of the

Statistics and Economics Directorate of Railway Board
are now available for sale:
1. Indian Railways Year Book
2. Indian Railways Annual Report & Accounts
3. Indian Railways Annual Statistical Statements
These publications are, as usual, available at the sales outlets of The Controller of
Publications, Delhi and at the National Rail Museum, Chanakyapuri, New Delhi.
Indian Railways Annual Statistical Statements contain exhaustive statistical data on Indian
Railways covering wide spectra like assets, financial performance, personnel, safety etc.
A very useful reference book for research scholars, Railway enthusiasts and other users. The
publication is available at the National Rail Museum, Chanakyapuri, New Delhi.

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