Escolar Documentos
Profissional Documentos
Cultura Documentos
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Common Phone Tasks Softkey Definitions
Place a call Go off-hook before or AbbrDial Dial using a speed-dial index
after dialing a number. number
Redial a number Press Redial. Answer Answer a call
Talk using the (Group Listen mode Barge Add yourself to a call on a shared
handset and listen only.) Press GListen. line
on the speaker
CallBack Receive notification when a busy
Listen on the (Monitor mode only.) extension becomes available
Quick Reference
speaker only Press Monitor.
Cancel Cancel an action or exit a screen
Use your call logs Press and select without applying changes
Directories > Missed
cBarge Add yourself to a call on a shared
Calls, Placed Calls, or
line and establish a conference
Received Calls. Select a
number and press Dial. CFwdALL Setup/cancel call forwarding
Edit a number Press EditDial, << or >>. Clear Delete records or settings
Hold/resume a call Highlight a call to put on Close Close the current window
hold or resume from ConfList View conference participants
hold, and press .
Confrn Create a conference call
Transfer a call to a Press Transfer, enter the
new number number, then press Cisco Unified IP Phone Delete Remove characters to the right of
the cursor when using EditDial
Transfer again.
7906G and 7911G for
Start a standard Press more > Confrn and Dial Dial a phone number
conference call dial the participant, then
Cisco Unified
DirTrfr Transfer two calls to each other
press Confrn again. CallManager 4.1(3)
EditDial Edit a number in a call log
EndCall Disconnect the current call
Softkey Definitions
Erase Reset settings to their defaults
Phone Screen Icons
Exit Return to the previous screen
Button Icons
GListen Talk using the handset and listen
Speed Dialing on the speaker (Group Listen)
Cisco, Cisco IOS, Cisco Systems, and the Cisco Systems logo are registered Common Phone Tasks GLOff Disable Group Listen
trademarks of Cisco Systems, Inc. or its affiliates in the United States and
certain other countries. All other brands, names, or trademarks mentioned in
this document or Website are the property of their respective owners. The use GPickUp Answer a call ringing in another
of the word partner does not imply a partnership relationship between Cisco
and any other company. (0501R) group
© 2006 Cisco Systems, Inc. All rights reserved.
OL-10007-01 iDivert Send a call to your voice
messaging system
Join Join several calls on a single line Phone Screen Icons Other Features
to create a conference Speed Dial configured
Call State
MeetMe Host a Meet-Me conference call
Call Forwarding enabled Message waiting
Monitor Listen to a call on the speaker
MonOff Disable the Monitor function Option selected
Call on hold
more Display additional softkeys
Feature enabled
Connected call
Msgs Access voice mail system
NewCall Make a new call Video enabled (Cisco Unified
Off-hook
IP Phone 7911G only)
OPickUp Answer a call ringing in an
associated group On-hook
Park Store a call using Call Park
Incoming call Button Icons
PickUp Answer a call in your group
Shared line in use Volume
Private Prevent others from viewing or
barging calls on a shared line
Secure Calls
QRT Submit call problems to the Navigation
Authenticated call
system administrator
Redial Redial the most recently dialed Encrypted call
number Hold
Selected Device
Remove Remove a conference participant
Handset in use Applications Menu
RmLstC Drop the last party added to a
conference call
Speaker in use (Monitor on)
Search Search for a directory listing
Transfer Transfer a call
Critical Calls Speed Dialing
Priority call
Update Refresh content If you want to... Then...
<< Delete entered characters Medium priority call Speed dial a
number
• Press and select a
>> Move through entered characters
High priority call number to dial.
• Press and choose
Highest priority call Directories > Speed
Dials. Select a number to
dial.
• Enter a speed-dial
number while on-hook
and press AbbrDial.
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
More Information about Customizing Your Phone on the Web 2
Safety and Performance Information 3
Using an External Power Supply 11
Using External Devices 12
Accessibility Features 12
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) v
Making Conference Calls 27
Understanding Types of Conference Calls 27
Starting and Joining a Standard Conference 28
Starting or Joining a Meet-Me Conference Call 29
vi OL-10007-01
Accessing Voice Messages 46
Index 55
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) vii
viii OL-10007-01
Getting Started
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 1
Finding Additional Information
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com/
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
2 OL-10007-01
Getting Started
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device. Statement 1071
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 3
Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
4 OL-10007-01
Getting Started
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 5
6 OL-10007-01
Getting Started
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 7
8 OL-10007-01
Getting Started
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 9
Warning Read the installation instructions before you connect the system to its power source.
Warning Ultimate disposal of this product should be handled according to all national laws and
regulations.
Warning Do not work on the system or connect or disconnect cables during periods of lightning
activity.
10 OL-10007-01
Getting Started
Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to
telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN
ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution
when connecting cables.
Caution Inline power circuits provide current through the communication cable. Use the Cisco
provided cable or a minimum 24 AWG communication cable.
Warning This product relies on the building's installation for short-circuit (over current)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,
10A international) is used on the phase conductors (all current-carrying conductors).
Warning The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Caution Use only a Cisco specified power supply with this product.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered. If
there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 11
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices (headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of the following actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
Caution In European Union countries, use only headsets that are fully compliant with the EMC
Directive [89/336/EC].
Accessibility Features
A list of accessibility features is available upon request.
12 OL-10007-01
Connecting Your Phone
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP
telephony network. If that is not the case, refer to the graphics below to connect your phone.
The following graphic and table show how to connect the Cisco Unified IP Phone 7906G:
5
1 4
79976
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 13
The following graphic and table show how to connect the Cisco Unified IP Phone 7911G:
6
1
91638
2 5
14 OL-10007-01
Connecting Your Phone
1 2 3
77354
1 Set the handset aside and pull the square plastic tab from the handset rest.
2 Rotate the tab 180 degrees.
3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
Return the handset to the handset rest.
Headset Information
To use a headset, make sure the handset is disconnected, then connect the headset to the Handset port
on the back of your phone.
Depending on headset manufacturer’s recommendations, an external amplifier may be required. Refer
to headset manufacturer’s product documentation for more information.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 15
Although Cisco Systems performs some internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.
Because of the inherent environmental and hardware inconsistencies in the locations where
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all
environments. Cisco recommends that customers test the headsets that work best in their environment
before deploying a large number of units in their network.
In some instances, the mechanics or electronics of various headsets can cause remote parties to hear
an echo of their own voice when they speak to Cisco Unified IP Phone users.
Cisco Systems recommends the use of good quality external devices (headsets) that are screened against
unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these
devices and their proximity to other devices such as cell phones and two-way radios, some audio noise
may still occur. See the “Using External Devices” section on page 12 for more information.
The primary reason that support of a headset would be inappropriate for the Cisco Unified IP Phone
is the potential for an audible hum. This hum can either be heard by the remote party or by both the
remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds
can be caused by a range of outside sources, for example, electric lights, being near electric motors,
large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using
a local power cube. See the “Using an External Power Supply” section on page 11 for more
information.
Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must
sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot
guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the
sites listed below have been reported to perform well with Cisco Unified IP Phones.
Nevertheless, it is ultimately still the customer’s responsibility to test this equipment in their own
environment to determine suitable performance.
For information about headsets, see:
http://www.vxicorp.com/cisco
http://www.plantronics.com/cisco
16 OL-10007-01
An Overview of Your Phone
Cisco Unified IP Phone 7906G and 7911G are full-feature telephones that provide voice
communication over the same data network that your computer uses, allowing you to place and
receive calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your Cisco Unified IP Phone 7906G and 7911G can provide
specialized or advanced telephony features that extend your call-handling capabilities. Depending on
configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of phone features and services from your User Options web pages.
1 2
9
8
3
4
5
6
7
10
91031
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 17
For more information,
Item Description see...
1 Phone screen Displays phone menus and call activity “Understanding
including caller ID, call duration, and call state. Applications Menus”
section on page 19 and
“Understanding Line
and Call Icons” section
on page 20.
2 Cisco Unified IP Indicates your Cisco Unified IP Phone model —
Phone series series.
3 Softkey buttons Each activates a softkey option displayed on “Softkey Definitions”
your phone screen. section on page 3.
4 Navigation button Allows you to scroll through menu items and “Understanding
highlight items. When the phone is on-hook, Applications Menus”
displays your Speed Dials. section on page 19 and
“Speed Dialing”
section on page 30.
6 Hold button Places the active call on hold, resumes a call on “Using Hold and
hold, and switches between an active call and a Resume” section on
call on hold. page 24.
7 Keypad Allows you to dial phone numbers, enter “Basic Call Handling”
letters, and choose menu items. section on page 21.
8 Volume button Controls the handset, headset, speaker, and “Using a Handset,
ringer volume. Headset, and Speaker”
section on page 38.
9 Handset with light The light strip on the handset indicates an “Accessing Voice
strip incoming call or new voice message. Messages” section on
page 46.
10 Footstand Allows the phone to stand at a convenient angle —
on a desk or table.
18 OL-10007-01
An Overview of Your Phone
You can also press the number on the keypad that corresponds
to the number for the menu item.
Go back one level in a menu Press Exit. (Note that if you press Exit from the top-level of a
menu, the menu will close.)
Close a menu (and return to Press Exit one or more times until the menu closes, or press .
the Applications menu)
Exit the Applications menu Press or Exit.
Note After you press , the LED turns green and stays lit while you are using the Applications
menus. If you depart from an application without pressing or Exit (for example, to answer
a new call), the phone screen display may change but the button stays green. If you press
again, the application that you were using resumes at the point when it was interrupted.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 19
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state (on-hook, on hold, ringing,
connected, and so on).
Call on hold You have put this call on hold. See the “Using Hold and Resume” section
on page 24.
Remote-in-use Another phone that shares your line has a connected call. See the
“Understanding Shared Lines” section on page 32.
Authenticated call See the “Making and Receiving Secure Calls” section on page 35.
Encrypted call See the “Making and Receiving Secure Calls” section on page 35.
20 OL-10007-01
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary; see your system administrator for more information.
Tips
• You can dial on-hook without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook
by lifting the handset and press Dial.
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, scroll to it, press Dial, and go off-hook.
• If you make a mistake while dialing, press << to erase digits.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 21
Placing a Call—Additional Options
You can place calls using special features and services that might be available on your phone. See your
system administrator for more information about these additional options.
22 OL-10007-01
Basic Call Handling
Answering a Call
You can answer a call by simply lifting the handset, or you can use other options if they are available
on your phone.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 23
Ending a Call
To end a call, simply hang up. Here are some more details.
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• A held call is indicated by the call-on-hold icon: . When a held call is highlighted, the Hold
button becomes lit (red). When a call that is not held is highlighted, and there are other held
calls on the line, the Hold button changes to blinking (red).
24 OL-10007-01
Basic Call Handling
Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 25
Tips
• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
Transfer and then hang up.
• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again
places the call on hold.
• You cannot use Transfer to redirect a call on hold. Press again to remove the call from hold
before transferring it.
Tips
• Enter the call forward target number exactly as you would dial it from your phone. For example,
enter an access code or the area code, if necessary.
• You can forward your calls to a traditional analog phone or to another IP phone, although your
system administrator might restrict the call forwarding feature to numbers within your company.
• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not
enabled, the call will ring as usual.
• Your system administrator can change call forwarding conditions for your phone line.
26 OL-10007-01
Basic Call Handling
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 27
Starting and Joining a Standard Conference
A standard conference allows at least three participants to talk on a single call.
28 OL-10007-01
Basic Call Handling
Tips
• Calls must be on the same line before you can add them to a conference using Confrn or Join.
• Depending on how your phone is configured, if you leave a conference after creating it, the
conference might end. To avoid this, transfer the conference before hanging up.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 29
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator might configure
for your phone depending on your call-handling needs and work environment.
Speed Dialing
Speed dialing allows you to enter an index number or select a phone screen item to place a call.
Depending on configuration, your phone can support several speed-dial features:
• Speed Dials
• Abbreviated Dialing
• Fast Dials
Note • To set up speed-dial numbers and Abbreviated Dial, you must be able to access your
User Options web pages. See the “Customizing Your Phone on the Web” section on
page 47.
• To set up Fast Dials, you must have access to the Personal Directory feature.
• Alternately, your system administrator can configure speed-dial features for you.
30 OL-10007-01
Advanced Call Handling
Tips
• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.
• Pressing OPickUp connects you to the call in the pickup group with the highest priority.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 31
Using a Shared Line
Your system administrator might ask you to use a shared line if you:
• Have multiple phones and want one phone number
• Share call-handling tasks with coworkers
• Handle calls on behalf of a manager
Privacy
If you do not want coworkers who share your line to see information about your calls, enable the
Privacy feature. Doing so also prevents coworkers from barging your calls. See the “Preventing Others
from Viewing or Barging a Shared-Line Call” section on page 34.
Note The maximum number of calls that a shared line supports can vary by phone.
32 OL-10007-01
Advanced Call Handling
Tips
• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys
will not appear on the other phones that share the line.
• You will be disconnected from a call that you have joined using Barge if the call is put on hold,
transferred, or turned into a conference call.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 33
Preventing Others from Viewing or Barging a Shared-Line Call
If you share a phone line, you can use the Privacy feature to prevent others who share the line from
viewing or barging (adding themselves to) your calls.
Tips
• If the phone that shares your line has Privacy enabled, you can make and receive calls using the
shared line as usual.
• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple
shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of
your shared lines.
Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the
original number. See your system administrator for details.
34 OL-10007-01
Advanced Call Handling
Encrypted call
Note There are interactions, restrictions, and limitations that affect how security features work on
your phone. For more information, ask your system administrator.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 35
Prioritizing Critical Calls
In some specialized environments, such as military or government offices, you might need to make and
receive urgent or critical calls. If you have the need for this specialized call handling, your system
administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
• Precedence indicates the priority associated with a call.
• Preemption is the process of ending an existing, lower priority call while accepting a higher
priority call that is sent to your phone.
If you... Then...
Want to choose a priority (precedence) Contact your system administrator for a list of
level for an outgoing call corresponding precedence numbers for calls.
Want to make a priority (precedence) Enter the MLPP access number (provided by your system
call administrator) followed by the phone number.
Hear a special ring (faster than usual) You are receiving a priority (precedence) call. An MLPP icon
or special call waiting tone on your phone screen indicates the priority level of the call.
Want to view priority level of a call Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive
Override call
Higher priority calls are displayed at the top of your call list.
If you do not see an MLPP icon, the priority level of the call
is normal (routine).
Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Hear a continuous tone interrupting You or the other party are receiving a call that must preempt
your call the current call. Hang up immediately to allow the higher
priority call to ring through.
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
36 OL-10007-01
Advanced Call Handling
Tips
• EM automatically logs you out after a certain amount of time. This time limit is established by
your system administrator.
• Changes that you make to your EM profile (from the User Options web pages) take effect the next
time that you log in to EM on a phone.
• Settings that are controlled on the phone only are not maintained in your EM profile.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 37
Using a Handset, Headset, and Speaker
The Cisco Unified IP Phone 7906G and 7911G provide a speaker for hands-free listening. You can use
the speaker only to listen to a call. To talk on a call, you must use the handset.
You can use the speaker in one of two ways, depending on how your system administrator enables the
phone. Your phone may be enabled for one of the following features, but not both at the same time:
• Group Listen
• Monitor (default)
Note If your system administrator has disabled the speaker on your phone, the GListen, GLOff,
Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place
and monitor calls.
38 OL-10007-01
Using a Handset, Headset, and Speaker
Note If your system administrator has disabled the speaker on your phone, the GListen, GLOff,
Monitor, and MonOff softkeys will not be available to you. You must lift the handset to place
and monitor calls.
Note Pressing the Volume button changes the volume for the handset or speaker, depending on
which device is in use. In Group Listen and Monitor modes, the volume adjustment is for the
speaker and not the handset.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 39
Using AutoAnswer
When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings.
Your system administrator can configure AutoAnswer to use the speaker to answer calls. However, you
can only monitor the call using the speaker. To speak to the caller, you must pick up the handset.
40 OL-10007-01
Using Phone Settings
You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and
other settings.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 41
Customizing the Phone Screen
You can adjust the characteristics of the phone screen.
42 OL-10007-01
Using Call Logs and Directories
This section describes how you can use call logs and directories. To access both features, press and
select Directories.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 43
If you want to... Then...
Dial from a call log 1. Press and choose Directories > Missed Calls, Placed Calls, or
(while not on another Received Calls.
call) 2. Highlight a call record from the log.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Go off-hook to place the call.
Dial from a call log 1. Press , and choose Directories > Missed Calls, Placed Calls, or
(while connected to Received Calls.
another call) 2. Highlight a call record from the log.
3. If you need to edit the displayed number, press EditDial followed by <<
or >>. To delete the number, press EditDial followed by Delete. (You may
need to press the more softkey to display Delete.)
4. Press Dial.
5. Choose one of the following to handle the original call:
• Hold—Puts the first call on hold.
• Transfer—Transfers the first party to the second and drops you from the
call. (Press Transfer again after dialing to complete the action.)
• Confrn—Creates a conference call with all parties, including you. (Press
Confrn again after dialing to complete the action.)
• End Call—Disconnects the first call and dials the second.
Directory Dialing
Depending on configuration, your phone can provide corporate and personal directory features:
• Corporate Directory—A directory of corporate contacts that is set up and maintained by your
system administrator.
• Personal Directory—If available, personal contacts and associated speed-dial codes that you can
configure and access from your phone and User Options web pages. Personal Directory comprises
the Personal Address Book (PAB) and Fast Dials.
– PAB is a directory of your personal contacts.
– Fast Dials allows you to assign codes to PAB entries for quick dialing.
– For more information, see “Customizing Your Phone on the Web” section on page 47.
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Using Call Logs and Directories
Tip
Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button
on your phone to move between input fields.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 45
Accessing Voice Messages
Note Your company determines the voice message service that your phone system uses. For the most
accurate and detailed information, refer to the documentation that came with your voice
message service.
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Customizing Your Phone on the Web
Your Cisco Unified IP Phone is a network device that can share information with other network
devices in your company, including your personal computer. You can use your computer to log in to
your Cisco Unified CallManager User Options web pages, where you can control features, settings,
and services for your Cisco Unified IP Phone. For example, you can set up speed-dial numbers from
your User Options web pages.
This section describes how to access your User Options web pages and how to subscribe to phone
services. For more details about the features you can configure and the phone services to which you
can subscribe, refer to Customizing Your Cisco IP Phone on the Web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm.
Step 1 Obtain a User Options URL, user ID, and default password from your system administrator.
Step 2 Open a web browser on your computer and enter the URL (provided by your system
administrator) and log on.
Step 3 From the general menu, select your device type (phone model) in the “Select a device”
drop-down list.
After you make your selection, a context-sensitive menu appears with options appropriate for
your phone.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 47
Subscribing to Phone Services
Before you can access subscription phone services on your phone, you need to subscribe to them by
using your computer to access the User Options web pages. See the “Logging In to the User Options
Web Pages” section on page 47.
Phone services can include:
• Web-based information, such as stock quotes, movie listings, and weather reports
• Network data, such as corporate calendars and searchable directories
• Phone features, such as the Fast Dial service and a Personal Address Book
Refer to the following table for more information.
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Understanding Additional Configuration Options
Your system administrator can configure your phone to use specific button and softkey templates
along with special services and features, if appropriate. This table provides an overview of some
configuration options that you might want to discuss with your phone system administrator based on
your calling needs or work environment.
Note You can locate Phone Guides and other documents listed in this table on the web:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 49
If you... Then... For more information...
Share phones or Consider using: Ask your system administrator
office space with • Call Park to store and retrieve calls about these features and see the:
coworkers without using the transfer feature. • “Advanced Call Handling”
• Call Pickup to answer calls ringing section on page 30.
on another phone. • “Using a Shared Line” section
• A shared line to view or join on page 32.
co-workers’ calls. • “Using Cisco Extension
• Cisco Extension Mobility to apply Mobility” section on page 37.
your phone number and user profile
to a shared Cisco Unified IP Phone.
Want to Ask your system administrator about the See the “Using Cisco Extension
temporarily apply Cisco Extension Mobility service. Mobility” section on page 37.
your phone
number and
settings to a shared
Cisco Unified IP
Phone
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Troubleshooting Your Phone
This section provides troubleshooting information for your Cisco Unified IP Phone.
General Troubleshooting
This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom Explanation
You cannot hear a dial One or more of the following factors might apply:
tone or complete a call • You must log into the Extension Mobility service.
• You must enter a client matter code (CMC) or forced authorization
code (FAC) after dialing a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
The softkey that you One or more of the following factors might apply:
want to use does not • You must press more to reveal additional softkeys.
appear
• You must change the line state (for example, go off-hook or have a
connected call).
• Your phone is not configured to support the feature associated with
that softkey.
Join fails Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically.
Barge fails and results You cannot barge an encrypted call if the phone you are using is not
in a fast busy tone configured for encryption. When your barge attempt fails for this reason,
your phone plays a fast busy tone.
You are disconnected You will be disconnected from a call that you have joined using Barge if the
from a call that you call is put on hold, transferred, or turned into a conference call.
joined using Barge
Cisco CallBack fails The other party might have call forwarding enabled.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 51
Viewing Phone Administration Data
Your system administrator might ask you to access administration data on your phone for
troubleshooting purposes.
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Cisco One-Year Limited Hardware Warranty Terms
There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
The Warranties and License Agreements page appears.
2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number
78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
d. The Cisco Limited Warranty and Software License page from the Information Packet appears.
e. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
Note You must have Adobe Acrobat Reader to view and print PDF files. You can download
the reader from Adobe’s website: http://www.adobe.com
3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-10747-01C0
b. Select the language in which you would like to view the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print the document in
Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 53
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a replacement part within
ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual
delivery times can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
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Index
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 55
storing and retrieving 34 corporate 45
transferring 25 using on phone 43
using Join with 28 directory, dialing from 22
viewing 18, 25 documentation, accessing 2
cBarge
See also barge
E
using 33
Cisco Extension Mobility feature, using 23 encrypted calls 35
Cisco Unified IP Phone ending a call, options 24
connecting 13 Extension Mobility
documentation for 2 EM 37
feature configuration for 20 external devices, using 12
illustration 17
registering 15
F
securing handset rest 15
troubleshooting 51 FAC 51
Client Matter Code, see CMC features, availability of 20
CMC 51 Forced Authorization Code, see FAC
conference calls forwarding calls, options for 26
Meet-Me 27, 29
standard 27, 28
G
corporate directory
dialing from 22 group call pickup 31
dialing from web page 22 Group Listen 38
using on phone 45
H
D
handset
dialing options light strip 18
additional 22 securing in cradle 15
basic 21 using 38, 39
dialing, options for 21, 22 hands-free listening 38
directory hanging up, options for 24
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headset M
connecting 15
performance 16 Malicious Call Identification, see MCID
hold MCID
and switching calls 24 Meet-Me conferences 27, 29
and transferring 25 menus, using 19
using 24 messages
hold button illustration 18 indicator for 41
listening to 46
missed calls, records of 43
I MLPP, using 36
monitoring a call 38
icons, for call states 20
multiple calls, handling 23, 25
iDivert
description of 46
transferring calls with 25 N
installing, Cisco Unified IP Phone 13
navigation button illustration 18
J
O
Join, using 27
off-hook dialing 21
on-hook dialing 21
K
keypad description 18 P
parking a call 23
L Personal Address Book, dialing from 22
phone lines, description of 19
lines
placed calls, records of 43
compared to calls 19
placing a call 21
description 19
placing calls, options for 21, 22
description of 19
pre-dial 21
number of calls supported on 19, 49
prioritizing calls 36
shared 32
privacy
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 57
and shared lines 32 speaker
using 34 answering calls with 23
using 24
speaker, using 38
Q
speed dial
QRT 52 configuring 30
Quality Reporting Tool 52 description of 30
using 22
suspicious calls, tracing 35
R
switching calls 24
received calls, records of 43
redial 21 T
remote-in-use icon for shared lines 32
resuming held calls 24 TAPS 15
ring tones, changing 41 Tool for Auto-Registered Phones Support 15
ringer transferring, options for 25
customizing 41 troubleshooting
indicator for 18 general 51
volume for 41 QRT 52
S U
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W
warnings, safety 3
Cisco Unified IP Phone 7906G and 7911G for Cisco Unified CallManager 4.1(3) 59
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