Questionnaire on Difference between outsourcing

strategy by foreign-owned IT firm an Indian owned IT

firm
Part 1 Personal Profile
1. Name of the Respondent
2. E-mail 3. Contact phone:
4. Section 5. Position
6. No. of Years in Service 7. No. of Years of Service left
8. Job Profile (Job Description)

Nature of work, our organization is involved:

Please select the type of industry where your organization operates:

Aerospace and defense
Automotive
Banking
Chemicals and petroleum
Consumer Products
Education
Electronics
Energy and Utilities
Financial Markets
Governments
Healthcare
Insurance
Life Sciences
Media and Entertainment
Retail
Telecom
Travel and Transportation
Wholesale distribution
Cross industry
Other (please specify)

% of Application Maintenance (Time & Money) projects:

None 5-10% 10-30% 30-60% 60-100%

% of fixed bid projects:

None 5-10% 10-30% 30-60% 60-100%

% of projects based on Offshore-onshore model:

0-25% 25-50% 50-75% 75-100%
% of projects based on Offshore Development Centre:
0-25% 25-50% 50-75% 75-100%

% of projects based on onshore model:

0-25% 25-50% 50-75% 75-100%
% of domestic project
No domestic 0-25% 25-50% 50-75% 100%
project

Please respond by Yes/No:

We are taking more domestic projects because to compete with local player Y/N
We are not getting sufficient international projects Y/N

Risk mitigation
Please select the geographical region of the globe where your organization operates:
South-East North America South America European Africa Australia
Asia Union

Bench strength per project

No bench Bench is not Bench is not Bench is not maintained project
strength maintained on maintained basis, 10% of project size
per project project basis,
basis 5% of project
size

Business continuity plan is maintained

No BCP is BCP in maintained
maintained 5% of the 25% of the 50% of the All projects
projects projects projects

Please respond in Yes/No

Backup servers are maintained in different part of a country Y/N

Our organization is more focused on high end software services

No. of research lab, your organization have

None 0-5 5-10 10-15 >15

Please respond by Yes/No:

We are more involved in innovative and research work Y/N

Most of our work does not require high-skilled labor Y/N
We are more involved in routine-based work Y/N
Process of getting project:
We get projects by
Bidding Company presentation

Decision makers of project:

CFO Business Head Finance Head Operation Head

Profitability expectation of organization:

Net Profit Gross Margin

% of total revenue as salary cost

0-15% 15-30% 30-45% 45-60% 60-75% 75-100%

% of overhead cost to total revenue

0-15% 15-30% 30-45% 45-60% 60-75% 75-100%

Please answer by Yes/No:

Our cost structure is extremely high with regards to other geographical area.

We work on more planned manner

Duration of audit for individual project:

Never audited Audited once per project Audited once per year

% of unplanned projects:

5-15% 15-30% 30-45% 45-75% 75-100%

% of projects, where software development lifecycle is maintained:

5-15% 15-30% 30-45% 45-75% 75-100%

% of projects, audited on regular basis:

5-15% 15-30% 30-45% 45-75% 75-100%

% of projects, where metrics submitted:

5-15% 15-30% 30-45% 45-75% 75-100%

Please respond by Yes/No:

Customer-complaint is ignored Y/N
Root cause of the issue is analyzed and proper step is taken Y/N
Root Cause analyzed, proper step taken, customer is reimbursed for the loss incurred Y/N

We prefer quality over cost

% of delinquency in our projects:

0-15% 15-30% 30-45% 45-75% 75-100%

% of delivery failure

0-5% 5-10% 10-30% 30-40% 40- 50- 60- 70- 80- 90-
50% 60% 70% 80% 90% 100%

Please respond by Yes/No:

Billing charge of employee is more Y/N

Separate quality assurance team is maintained for all projects Y/N
Our software services is better than our peers Y/N

No. of bad fixes per month

0-5 5-10 10-15 15-20 >20

Please rank customer satisfaction level between 1 to 7 (1 being most satisfied, 7 being
most dissatisfied)

Customer feedback is taken

Never taken Once every Quarterly Once in a Feedback taken
year month but not in
regular basis

No. of team member in your project

3-5 5-10 10-15 15-20 20-30 30-50 50-60 60-80 80-100 >100

Our project duration (Yr)

0-5 5-10 10-15

No Quality Quality assurance team in maintained by
assurance team
5% of the 25% of the 50% of the All projects
in maintained
projects projects projects

Please rank following product dimensions in order of the most important to you ( 1=Most
important and so on)
Quality
Cost
Time
Value-added service
Innovative work
Brand Name
Repetitive Work
.

Training and certification given to employees

Types of training provided:

Internal training External certification

% of team members trained per project in each year

0-5% 5-10% 10-20% 20-30% 30- 40- 50- 60- 70- 80- 90-
40% 50% 60% 70% 80% 90% 100%

% of team members having external certification per project

0-5% 5-10% 10-20% 20-30% 30- 40- 50- 60- 70- 80- 90-
40% 50% 60% 70% 80% 90% 100%

Separate training team is maintained for internal training Y/N

Internal trainings are evaluated and certificates are provided Y/N

Data security and Privacy is one of the most important criteria

Frequency of Data security and Privacy Training

Optional Mandatory Mandatory for only Mandatory for all Mandatory for all
for for only managers and team during joining time every year
everyone managers leads during joining
during time
 joining
time

Each employee needs to perform client-supported Data security and Privacy Training
Y/N

Frequency of Business Conduct Guideline Training

Optional Mandatory Mandatory for only Mandatory for all Mandatory for all
for for only managers and team during joining time every year
everyone managers leads during joining
during time
joining
time