Escolar Documentos
Profissional Documentos
Cultura Documentos
BA HU BA HEY GROUP 0
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Preface
PUB & PUB & PUB that does business in Chiang Rai province, Chiang Rai province
is a center of community development and has many attractive places where traveler wants to
visit. PUB & PUB & PUB is a pub and restaurant with fish spa that serves a high quality of
product and service to customer because they would like to make an impression and
satisfaction to the customer for becoming a loyalty of brand.
This project has applied to be feasibility, it might be benefit for investment of
entrepreneur on running the business in Chiang Rai. The team apologizes for any mistakes in
this report.
Group members
Mr.Wichapon Sakam
Mr.Withan Jaiban
Mr.Eitsarapong Sanachai
Mr.Peerapong Thongwang
BA HU BA HEY GROUP 1
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Content
Chapter 1 Introduction ............................................................................................................................ 5
BA HU BA HEY GROUP 2
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 3
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 4
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Chapter 1 Introduction
BA HU BA HEY GROUP 5
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Fish spa is more interested in Chiang Mai. Nevertheless, we think that Chiang Rai has
many attractive places as Chiang Mai, so the service will be interesting and attract many
customers in Chiang Rai who want to relax for their work. Fish spa is footing therapy. Fish
will nibble at customers‟ foot and it is not dangerous to customers absolutely.
Trend of Pub and Restaurant business is highly growing although the government
established the policy for reducing and abstaining alcohol but Thai people still drink alcohol
until being 5th ranking alcoholism of the world and Chiang Rai is the 3rd ranking alcoholism
of Thailand. (Srikum, 2007)Page 44
The Growth of Pub and Restaurant Business in Thailand (Year 2004- 2006)
Sources:
http://www.tourismthailand.org/where-to-go/cities-guide/destination/chiang-rai
http://northernthailand.com/a/en/spa-and-massages/80-fish-spas-in-chiang-mai.html
BA HU BA HEY GROUP 6
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 7
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 8
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 9
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Pub and Restaurant become a favorite choice for many people who want to take a rest and
relaxing from their work. There are many Pub and Restaurant styles which are each different;
for example, some pub and restaurant focus on northern food, some restaurant focus on
beverage and etc.
Five force model with nature Pub and Restaurant business analysis
Pub and Restaurant business still has legal loophole which the entrepreneurs can avoid
some rule and regulation for establish Pub and Restaurant in many zone; so, the competitors can
enter to Pub and Restaurant business easily. (Srikum, 2007) (page47)
The entrepreneur has no ability to bargain with suppliers though the entrepreneur
can find the substitute product but the customers still want and loyalty in the product ;for
example, red label, 100 piper and etc. (Srikum, 2007) (page47)
BA HU BA HEY GROUP 10
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
There are many Pub and Restaurant that has product and service which are
substituted because the main product is alcohol, food and beverage; so, Pub and Restaurant
need to build up differentiate and adapt the service for satisfaction of customer. (Srikum,
2007) (page47)
Pub and Restaurant business has intensive competition. In generally, there are
competitive in price of product and service, differentiate in product and service. Even
though, Pub and Restaurant business is a high cost business establishment but it makes high
profit as well. (Srikum, 2007) (page47)
Type of Restaurant
Today there are many different types of restaurants, from fast food to family casual.
Following are brief overview of popular restaurant concept.
Fast food is the most familiar restaurant to most people. Chains like McDonalds and
Burger King became popular in the 1950s, and helped spawn countless other concepts like
Taco Bell, KFC and In&Out Burger. Fast food service attracted customers for its speed and
convenience. Fast food restaurants are typically chains. If you are thinking of opening a
fast food franchise, keep in mind that the initial costs of franchising are more expensive
than opening an independent restaurant.
This is one of the biggest trends right now. Fast casual is slightly more upscale than
fast food. Fast casual restaurants offer disposable dishes and flatware, but their food tends
to be presented as more upscale, such as gourmet breads and organic ingredients. Open
kitchens are popular with fast casual chains, where customers can see their food being
prepared. Boston Market is classified as fast casual.
BA HU BA HEY GROUP 11
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Café
A café is a restaurant that does not offer table service. Customers order their food
from a counter and serve themselves. A café menu traditionally offers things such as
coffee, espresso, pastries and sandwiches. Cafes originated in Europe and are strongly
associated with France. They are known for their casual, unhurried atmosphere. Outdoor
seating is another trademark of a café. Panera Bread is an example of a popular bakery-café
chain. The term bistro is sometimes interchanged with café. A bistro is actually a café that
offers full meals (albeit, cheaper than a full-fledged sit down restaurant).
Pub
Short for Public House, pubs date back hundreds of years to Europe, especially
Great Britain. Pubs have a timeless appeal, for their laid back atmosphere. Brewpubs offer
beer made in house, as well as a wide selection of other beers and ales. Pubs can offer full
menus, as well as appetizers. Many casual style restaurants have a separate pub side to their
establishment.
It is also known as family style dining in the United States. Casual style restaurants
offer moderately priced entrees. This is one of the largest markets in the US right now.
Causal style dining can be any number of themes, from Italian (Olive Garden) to seafood
(Red Lobster) to Mexican (Chilis). Casual style restaurants offer table side service, non-
disposable dishes, while still keeping the menu moderately priced.
Source: http://restaurants.about.com/od/glossaryofterms/a/Concepts.htm
Products
Food is the main important products which bring customers come to the restaurant
considered by test, temperature, ingredients, nutritive, variety and beverage. The food needs
BA HU BA HEY GROUP 12
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
to have confirmed mark for cleaned and harmless; moreover, the restaurants need to
concentrate on price of food and fish spa by appropriate price.
Source: http://www.fda.moph.go.th/prac/research/2547_1.shtml
Services
Services bring customer to the restaurant and by letting the customer know the
differences between diner at home and diner at restaurant, these are considered by taking care
to the customer, responding of customers‟ want, relationship, order time, parking and cashier.
The kinds of service have to be friendly with the customer, make a logo which is easy
to be in customer awareness, make a standard service, quickly service and create a new
service to satisfy the customer.
Source: http://www.nanosoft.co.th/maktip35.htm
Environment
Restaurant that create good environment for customers, the customer will feel
comfortable, relaxing and get a good feeling by the factors which create good environment
are management of outside and inside of restaurant, light in the restaurant, distant between
dining table and toilet that is the important for restaurant which should not be ignored.
Fish spa has been coming in business today; it seems people would like to use a
service from fish spa as well, because it made them to relax from many activities which have
done all the day. So we mix it with pub and restaurant for more and more relax.
The environment make to customer satisfy in good cleanness and good sanitation,
those can make the good image to Pub and Restaurant; moreover, it can be the responsibility
to the social by preventing the environment of the world.
Source: http://www.tipmse.or.th/th/activities/news_detail.aspx?id=214
BA HU BA HEY GROUP 13
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
According to Nielsen Research Thailand has made online reservation about eating out
of Thai people, the research showed that, Thai people still eat outside even though the Thai
economic is recession, because of Thai people like to live as easy, comfortable and
convenient. Thai people always think about prices of food, quality of food by price have to be
appropriated with quality.
Most of Thai people always eat outside in Saturday. Monday – Thursdays are 30% to
31% on average.
Source: http://www.marketingoops.com/reports/behaviors/eat-out-behavior/
BA HU BA HEY GROUP 14
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
2.3.1 Product
There are food which brings customers come to the restaurant considered by test,
temperature, ingredients, nutritive, variety and beverage.
Food:
Shrimp with fish Dancing Shrim Shrimp stuffy with Shrimp stuffy with
sauce salt butter
Fried shrimp Shrimp stuffy with Tom Yum Kung Tom Sab
noodle
Tom Kha Kai Fish in the park Fish in water fall Fried fish in fish
sauce
BA HU BA HEY GROUP 15
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Fried fish with Stream fish with Stream fish with Fried
herbs lime herbs swampcabbage
Yum Kai Kem Yum preserved egg Yum Ta lae Yum noodle
Yum Pha Dook Foo Yum Sai Aon Pork mix with lime Fried ligament
chicken
France Fried Kang Hung Lay Nam Pic Noom Nam Pic Aong
BA HU BA HEY GROUP 16
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Beverage
2.3.2 Service
Fish Spa service
Fish therapy
BA HU BA HEY GROUP 17
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
This small fish is happy to eat dead skin cells. However, because this species
has no teeth, it will not be dangerous and hurt your feet. Instead, you will feel a sense
of amusement as smoked fish. They will continue to stick to your feet while
continuing to eat the dead skin cells.
By eating dead skin cells that exist, then your feet will be cleaner, much more
subtle and are believed to mengobat certain skin diseases such as dry eczema and
psoriasis (red, scaly skin). When sucking dead skin, Garra rufa fish will also salivate
an enzyme-containing dithranol (anthralin) which will stimulate the growth of new
skin cells. Benefits, will reduce the itching of the skin and scars blemishes.
In addition to beauty and skin health, this fish can also provide other positive
effects for the body. When these fish suck up our legs, feet will feel the shock-shock
resulting from a crowd of small fish that can
stimulate acupuncture points on the soles of the feet
and make a smooth blood circulation. In order to
obtain maximum results, therapy should be done
regularly 2 to 3 times a week for 3 months.
Source:
http://swu141km.swu.ac.th
http://kohchangfishspa.blogspot.com/2010/05/docter-fish.html
http://brandyoumedialab.net/garra-rufa-fish-spa-therapy/
BA HU BA HEY GROUP 18
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
2.4 Vision
To be the best Pub and Restaurant in Northern part of Thailand
2.5 Mission
Team plan to build up PUB & PUB & PUB as the best Pub and Restaurant with fish
spa in Northern part of Thailand, Team need to build up a good team work, training
employee, training waiter for satisfy customer. The team need to create a good service and
create a good environment for customers‟ comfortable. The team will provide products and
services which are from good quality. PUB & PUB & PUB provide the suitable location that
has relaxed atmosphere and space for customer who wants to have a meeting and the
customer will feel that it is paradise in the earth. PUB & PUB & PUB will have a promotion
for keeping brand loyalty of customers. There are the reasons growth up the business and
business running smoothly.
BA HU BA HEY GROUP 19
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
2.6 Strategy
2.6.1 Corporate level
PUB & PUB & PUB is new pub and restaurant in down town of Chiang Rai.
Team has to use intensive strategy to achieve the market share quickly which effect to
brand awareness and brand loyalty of customers. Our Pub and restaurant has special
menu only in our pub and restaurant to serve both foreigner and local customers
which become to point of view. Moreover, the service is professionally and keeping
in the standard way. There will make our business grow continuously and more
famous in Chiang Rai. There will be effected in growth rate and revenues models of
business. The other strategy is diversification strategy. Team has other business
which is fish spa that is at the same place with the restaurant to attract travelers
especially foreigners travelers. Two in one business is more convenient and saving
time for customers who want two activities in the same time. By the way, Team
thinks that two businesses will help to reduce the risk over estimated.
Team focus on target market which are local customer and foreign travelers,
so team also use focus strategy for create good relationship and response directly to
customer need by our main customer. It affect with brand loyalty which it make word
of mouth, and our pub & restaurant is well known quickly, all of this will create brand
awareness to our pub & restaurant.
BA HU BA HEY GROUP 20
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Product
Price
Place
Run the business in Chiang Rai because Chiang Rai is province that attracts
the tourism well.
Pub and restaurant will be established around Night Barza because there are
many tourism and Chiang Rai people at Night Barza.
Promotion
BA HU BA HEY GROUP 21
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 22
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 23
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Source: http://politicalbase.in.th/index.php/Main_Page
Economic Factor
The Gross Domestic Product (GDP) in Thailand contracted 0.20 percent in the third
quarter of 2010 over the previous quarter. From 1993 until 2010, Thailand's average quarterly
GDP Growth was 0.97 percent reaching an historical high of 7.10 percent in September of
1993 and a record low of -5.10 percent in March of 1998. The economy of Thailand is an
emerging economy which is heavily export-dependent, with exports accounting for more than
two thirds of gross domestic product (GDP). Well-developed infrastructure, a free-enterprise
economy, and generally pro-investment policies, made Thailand one of East Asia's best
performers. However, overall economic growth has fallen sharply in 2008 and 2009 as global
downturn and persistent political crisis stalled infrastructure mega-projects, eroded investor
and consumer confidence.
BA HU BA HEY GROUP 24
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Source: http://www.tradingeconomics.com/economics/gdp-growth.aspx?symbol=thb
According to Frederico Gil Sander from World Bank, Thailand‟s economy in 2011 is
projected to expand by only 3.2 per cent, the lowest level in Asia in the past five years,
dropping from last year‟s economy, which grew by 7.5 per cent. If the political situation is
more stable or otherwise sends a positive signal, the World Bank may raise Thailand‟s
economic growth in 2012 to 4.2 per cent.
Source: http://www.mcot.net/cfcustom/cache_page/155444.html
Thailand is a hierarchical society in which thanks to believe in the Karma the social
status of the people is untouched. A person who has a high social position has acquired this in
its previous lives. The important one has to look after his subordinates (for example workers
or employees) and his less moneyed relatives. In return he receives respect, obedience,
thankfulness and loyalty. The social position and the age are decisive for the behavior of the
Thais among one another. Generally the oldest or socially highest ranking person receives the
most respect. Sometime, the oldest or high rang people like to arrange a party for their
subordinate. Moreover, Thai people love to be as a group, the people always have a party and
getting together.
For Thai beverage, besides water, tea and coffee many other alcohol-free beverages
are available, such as soda water and almost all western soft drinks just like fruit juices and
shakes, milk and Soya-milk. Beside Thai whiskey (Mekhong) and rum (Sang Som), the local
BA HU BA HEY GROUP 25
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Source: http://www.kochangvr.com/thailandssociety/familystructures.htm
Technology factor
Globalization is going very fast, technology is the one thing that is also going fast.
Nowadays, technology come to have a role in people life, the people live with technology and
always think to create a new technology for better living of people.
Telephone is important, PUB & PUB & PUB will provide own number to let
customer call for making reservation, asking some questions about food, service and etc.
Internet is an important communication, PUB & PUB & PUB will provide the own website to
let customer come to visit and see the Manu; moreover, PUB & PUB & PUB can use internet
to find many suppliers to save cost and make agood relationship with suppliers. By the way,
customer can communicate with PUB & PUB & PUB to be the member of PUB & PUB &
PUB (it is the way to keep customer loyalty).
PUB & PUB & PUB will apply the technology to reduce cost and make many things
easy; it is the way to get competitive advantage from many pub and restaurant.
BA HU BA HEY GROUP 26
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
service, PUB & PUB & PUB will have one month training for employees and worker. The
training will concern about appearance, oral skill, emotion control, relationship and
personality of employees and worker. In addition, PUB & PUB & PUB will provide discount
and premium for customers who are the members of PUB & PUB & PUB.
Source: http://www.chiangraifocus.com/forums/index.php?action=printpage;topic=10085.0
Competitors’ information
Lah Lah Bar Pub and restaurant was established on October 21th 2008. there are two
floors for customers.
Address: 292/2(E2) Moo13, Robwieng sub district, Meung District, Chiang Rai 57000
Product:
Lah Lah Bar‟s products are including foods and beverages. Especially, alcohol
beverages are the main product which is high volume of sale.
Lah Lah Bar‟s services are including live concert and providing space for
dancing.
BA HU BA HEY GROUP 27
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Price:
BA HU BA HEY GROUP 28
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
For the music, Lah Lah Bar provides live music to customers for free.
Place:
Promotion:
Source:http://www.gnetwork.co.th/gsite/index.php?option=com_content&view=article&id=
69:2009-03-18-06-19-50&catid=39:-pubbar&Itemid=91
BA HU BA HEY GROUP 29
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Leelavadee
Figure3.4: Leelavadee
Leelavadee provide three zones for customers (loops for two zones). They have two
brands different kind of music such as Jazz and Indy. Customers can see view of Kok River.
Address: 58 Moo 12 Kok River, Robwieng subdistrict, Meung District, Chiang Rai 57000
Product:
Leelavadee‟s foods are both northern foods, and normal foods. Some food is popular
for customers already.
Leelavadee‟s beverages are available for customers who are more than 18 years.
Price:
For foods,
BA HU BA HEY GROUP 30
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Place:
BA HU BA HEY GROUP 31
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Leelavadee has more competitive advantage than others because of views and
atmosphere.
Leelavadee has 200 tables to serve customers and 300 available parking areas.
Promotion:
Leelavadee has advertised via internet, newspaper, poster, leaflet and medium label.
Source:http://www.gnetwork.co.th/gsite/index.php?option=com_content&view=article&id
=70:leelavadee&catid=55:pub-and-restaurant&Itemid=75
Tem Rom
Tem Rom provides relaxing atmosphere. Tem Rom also provide 60th year song
Product:
Tem Rom provide two kind of products customers; the first, there are foods which is
both northern foods style and normal foods for eat with whisky or beer especially
“Chiang Rai-Pattaya” and “Kai Dai No Sound” that is suggestion menu of Tem Rom.
The second, non-alcohols beverages are including coke, soda, water, fruit juice and
ice. The last one, alcohols beverages are beer, whisky and cocktail which is available
for people who are more than 18 age.
BA HU BA HEY GROUP 32
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Price:
Place:
Tem Rom takes a competitive advantage in the place because of nearly famous Club
(Par Club) and entertainment area. There are about 50 tables available to serves
customers, about 40 parking area available to provide convenient for customers.
Promotion:
Tem Rom communicates with their customers by large billboard, label, and leaflet.
Tem Rom also advertises event show via internet.
Word of mouth is very powerful for Tem Rom
The Terraze
“Atmosphere of large water fall in the large town” is the concept of The Terraze pub
and restaurant. They provide Folk song and 60th-70th century song which customers feel
relaxing.
Address: 577/1 in front of Spot Inn Hotel, Pra Cha San Thi, Weiang, meung, Chiang Rai
57000
BA HU BA HEY GROUP 33
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Product:
The Terraze offer new special menu which have never seen in other pub and
restaurant as well as there are also normal foods especially, northern food.
The Terraze has both non-alcohol and alcohol beverages to respond customers need.
Price:
Promotion
The Terraze has connected their customers through label, poster and leaflet for
announcement such as monthly promotion, discount and event.
Source: http://www.edtguide.com/terraze_471786
BA HU BA HEY GROUP 34
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Age Populations
20-24
81,443
25-29
89,593
30-34
84,276
35-39
85,618
40-44
95,072
45-49
101,126
Table: Populations of people age 20-50
Source: http://chiangrai.nso.go.th/nso/project/searchkey/searchword_result.jsp
Most customers of Pub and Restaurant are the people 20-40 years old in average
because the group is the average age that loves to drink, get together with friends as well as
work consulting. (Page 45)
BA HU BA HEY GROUP 35
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Source: http://chiangrai.nso.go.th
3.2.2Target Analysis
Pub & Restaurant has interested for a past time in Thailand, but our business
isn‟t just ordinary one because of it can be adapted by current business together, fish
spa. It also leads to attract more customers than the ordinary one.
According to market segmentation of PUB & PUB & PUB in Chiang Rai, we
concentrate on 2 main groups. The first, it‟s the population in Chiang Rai who is age
between 20 and 29(171,036). The second is the age of population between 30 and
39(169,894). Although, the amount of population age between 40 and 50 has more
than others, but we don‟t think that this segment will be benefit for our business due
to they has less purchasing power in this kind of business than others. However, the
team thinks that the age of population between 20 and 29 is the most purchasing
power in Pub & Restaurant or entertainment place in Chiang Rai.
BA HU BA HEY GROUP 36
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
3.2.3Position Analysis
The position of our business is set at atmosphere of PUB & PUB & PUB, we
design and place a decoration in Lanna style for appropriating with Chiang Rai
province, attracting a foreigner to visit PUB & PUB & PUB as well
By the way, a delicious food in PUB & PUB & PUB is a main point that the
customer is impressed due to the food is made of high-quality of fresh ingredients.
Furthermore, PUB & PUB & PUB has a fish spa service available for the
customer who wants to relax their daily works, it is a professional spa dues to the fish
is imported from eastern Asia and staffs are also professionally trained.
The team provides product and full service for attracting customer needs in
each person. There are many products and services available for customer. We have
special foods and beverages that are the main point for introducing to the customers as
follow:
BA HU BA HEY GROUP 37
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Product:
- Food
BA HU BA HEY GROUP 38
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Beverage
Service:
- Fish Spa
BA HU BA HEY GROUP 39
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
PUB & PUB & PUB can make customer feel good after servicing;
furthermore, it makes relax and satisfaction for them as well. It opens every day
except official holiday for customer needs. We‟ll do everything that makes more
satisfaction for making confidence with the customers when they come again.
We also set a price which is compared with our competitors. We attempt to set
a price of some foods less than the competitors for saving of customer spending,
instead of paying more but it‟s not worth with product and service.
In addition, fish spa is also arranged to be a main point of PUB & PUB &
PUB, it makes PUB & PUB & PUB more interesting for attracting the customer more
as well, so the team also uses it to be place strategy.
BA HU BA HEY GROUP 40
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 41
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
45.00%
40.00%
35.00%
30.00% 100-200 Baht
25.00% 201-300 Baht
20.00%
301-500 Baht
15.00%
10.00% More than 501 Baht
5.00%
0.00%
100-200 201-300 301-500 More than
Baht Baht Baht 501 Baht
Figure3.14: Rate customer‟ budget to spend for Pub and Restaurant service(per time)
60.00%
50.00%
Once a week
40.00%
More than one time a week
30.00%
Less than one time a week
20.00% Once a month
0.00%
Once a week More than one Less than one Once a month More the one
time a week time a week time a month
BA HU BA HEY GROUP 42
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
By the research of Aphichai Jearaadisak, the owner of Spa Ovation, in the position of
vice president of Thai spa Association, the research was shown that Thai people use spa
service in average 30 percent and 70 percent of using spa service were foreign travelers. In
addition, Singapore people use spa service in their country 80 percent in average.
more
more less than
once a one a than 1
Descriptions Amount than one one a
week month times per
a week month
month Fish spa Total
Main group age 20-29 171,036 51,875 95,216 1,710 20,524 1,710
119,725 171,036
Sub target age 30-39 169,894 51,529 94,580 1,699 20,387 1,699
118,926 169,894
Total 340,930 103,404 189,796 3,409 40,912 3,409
238,651 340,930
Average customers 34,468 63,265 1,136 13,637 1,136 79,550 193,194
Average customers/month 2,872 5,272 95 1,136 95 6,629 16,099
Table3.1: Calculation for Pub& Pub& Pub‟s customers
BA HU BA HEY GROUP 43
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Number of customers for our business per month 193,194/12 = 16,099 people
Team expects to get 80 percent of customer targets in the first year. In following year,
team will get full of customer target. Team assumes that amount of sale will increase 5
percent in event period, and growth continuously at 10 percent in every year.
Growth 10 percent
Total Sale
BA HU BA HEY GROUP 44
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Sale Forecast
BA HU BA HEY GROUP 45
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 46
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 47
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 48
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 49
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 50
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 51
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 52
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 53
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 54
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Radio
Billboard
(Picture)
Internet
Promotion
PUB & PUB & PUB will arrange special event for example arranging mini concert
inside pub and restaurant.
Concert will cost between 20,000 – 30,000 baht.
PUB & PUB & PUB will arrange the event depending on time and seasonal, each
time will be not the same for unrepeated of customer.
PUB & PUB & PUB will provide different theme in each year.
BA HU BA HEY GROUP 55
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Countdown Party
PUB & PUB & PUB will provide Countdown party in 31 December – 1 January, the
concert will be arranged in side PUB & PUB & PUB.
The main objective is to attract the customer to come to PUB & PUB & PUB and
have a party with their family, their friend, their subordinate and etc. moreover, PUB & PUB
& PUB will show Thai countdown party to satisfy the tourism who are foreigner.
PUB & PUB & PUB will give some present to customers as a thing for blessing the
customers to have happiness, wealth and many good things happen with them. Customer can
bring their present to exchange with their friend, family, subordinate and etc.
The event will cost about 75,000 baht/time. The price is included the following
Organization contracts
BA HU BA HEY GROUP 56
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
PUB & PUB & PUB will arrange soap-bubble party to satisfy customers in 13, 14 and
15 of February in every year.
The main objective is to attract the customers who are interesting in soap – bubble
party in Song Kran because in Song Kran Festival, many people usually play splashing so,
PUB & PUB & PUB arrange the soap – bubble party event to attract maximize amount of
customer.
In the soap-bubble party, there will be many activities and there will be some present
to give to the customer. The activity will be arranged in 1.00 pm - 1.00 am in each day, after
10.00 pm, it will be a big soap-bubble party.
BA HU BA HEY GROUP 57
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
The event will cost about 60,000 baht for hold three day. The cost will be included the
following
Organization contracts
BA HU BA HEY GROUP 58
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 59
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 60
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 61
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 62
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 63
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
According to the sale forecast each year of PUB & PUB & PUB, it shows an amount
of total sale from 2010 until 2014. So it is feasibility of our business to be successful. The
successful of our business almost come from selling mainly alcohols, foods, non-alcohol and
fish spa respectively. However, our business can be promoted to the customer for raising the
total sale by the promotion including of advertisements through website, radio, and brochure;
in addition, there are many special events available for customer such as mini concert and
party which depending on seasonal and appropriateness. As the total sale rising slightly, PUB
& PUB & PUB can control well the marketing expense, it tends to our business saving the
budget.
BA HU BA HEY GROUP 64
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 65
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Menu Price/Baht
BA HU BA HEY GROUP 66
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
89 Baht
Goong Chae Nam Pla
Stir-fried swamp
cabbage 89 Baht
BA HU BA HEY GROUP 67
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 68
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
4.1.1.2 Beverage
Beverage Price
20 Baht/bottle
Coke
(Cost 7 Baht)
Sprite 20 Baht/bottle
(Cost 7 Baht)
BA HU BA HEY GROUP 69
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Smirnoff 55 Baht/bottle
BA HU BA HEY GROUP 70
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
20 Baht/bottle
Singha Water
(Cost 7 Baht)
20 Baht/bottle
Singha Soda
(Cost 7 Baht)
Garra Rufa
100 Baht/Half hour
BA HU BA HEY GROUP 71
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
4.1.3 Location
Figure4.2: Location
BA HU BA HEY GROUP 72
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Source: http://www.ddproperty.com/property/show/86419
BA HU BA HEY GROUP 73
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Gate
Gate length is 5 m and its height is 2 m. the gate is made from stainless and
used black color.
Figure4.4: Gate
Parking
PUB & PUB & PUB provide the space parking for customers‟ car, and
customers‟ motorcycle. In the car parking, there will be about 19 available spaces for
cars; each space will be standard size (3m per car). For motorcycle, there will be 1m
spaced for each customer‟s motorcycle
Figure4.5: Parking
BA HU BA HEY GROUP 74
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
There are two floors inside PUB & PUB & PUB. Size of PUB & PUB & PUB
is height 9m and width 9m, each floor is height 4.5m as the same. There is total area
about 720 square meters. In the first floor, PUB & PUB & PUB provide fish spa for
serving the customer and the second floor is pub and restaurant.
BA HU BA HEY GROUP 75
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
First floor
In first floor, there are four parts divided including Fish spa space, Toilet
Counter, and Kitchen. In Counterpart, it is used for receiving customer, the customer
first have to come to Counter and then reserve the chairs for the spa, the space for this
part will be about 1m * 2m. At food & Beverage stored room, there will be beverage,
food, snake and etc. stored, it is easy to organizing and used 2m * 5m space. In Fish
spa part, it is provided wide spread to customers because it is the main service in this
floor, the customer can order the food and beverage (without alcohol) to eat when
they are using spa service and the space used will be 6m * 6m. The toilet will use 3m
* 2m space. Moreover, there is air conditioner to make a good atmosphere to
customers.
Shelf
Icebox
Air conditioner
Refrigerator
BA HU BA HEY GROUP 76
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Toilet
Water closet
Lavatory
Ventilator
Bin
Urinal
Mirror
Second floor
In the second floor, there is pub and restaurant part. The floor will be tile.
There will be about 24 tables for customer. In toilet, PUB & PUB & PUB provide the
same style as first floor and the same size 3m * 2m. At the counter, there will be the
part for receiving order and take a bill to customer, it will use 3m * 1m space. In the
Kitchen, it is used for storing beverages, food and etc. and it is also used to cook the
food to serve customer in Pub and Restaurant and the space used will be 3m * 2m. At
the stage, Concert will be provided there every day. The room will use air conditioner
to make a good atmosphere to customers, the space used will be 3m *2m.
BA HU BA HEY GROUP 77
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Kitchen
Bin
Gas stove
Refrigerator
Washing machine
Sink
Stage
Figure4.12: Stage
BA HU BA HEY GROUP 78
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 79
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Products transportation
In logistic management of PUB & PUB & PUB, inbond logistic is very important
because PUB & PUB & PUB need to find the way to get maximize profit with minimize
investment cost. Following are product transportation from other plant to company included,
For Alcohols, PUB & PUB & PUB orders from Beer Chiang Rai Limited Company.
Beer Chiang Rai Limited Company is located at 444/1 Moo.2 Phaholyothin Rd, Nanglae
district, Muang Chiang Rai, Chiang Rai 57100.
For Ice, PUB & PUB & PUB order from Sirikron Ice Limited Company. Sirikron Ice
Limited Company is located at 942 Phaholyothin Rd, Wiang district, Muang Chiang Rai,
Chiang Rai 57000.
Soda, PUB & PUB & PUB orders from Chiang Rai Sahachai Limited Company.
Chiang Rai Sahachai Limited Company is located at 100 Audtarakij Rd, Wiang district,
Muang Chiang Rai, Chiang Rai 57000.
For drinking water and some soft drink, PUB & PUB & PUB always buy them at
Macro super store, Macro is located at 460 Moo 5 Phahon Yothin Road Rim Kok, Muang,
Rim Kok, Chiang Rai 57100
PUB & PUB & PUB receive product by order product via telephone to each company
and each company transport products by company‟s vehicle to our company. By the way,
PUB & PUB & PUB also go to buy some beverage in Macro super store for example,
drinking water and soft drink.
BA HU BA HEY GROUP 80
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 81
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 82
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Scissor 55 Baht
File Cabinet 4
slot 6,150 Baht
BA HU BA HEY GROUP 83
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
- Maximum print
length - 50 ft
(application dependent)
- Print cartridges - 4
(1 each black, cyan,
39,900 Baht
magenta, yellow)
HP DesignJet - Print quality, black -
70 - Q6655A Up to 1200 x 600 dpi
-Print quality, color -
Up to 1200 x 600 dpi
- Dimensions (w x d x
h) - 35 x 38.6 x 8.7 in
- Weight, U.S. - 40.8 lb
BA HU BA HEY GROUP 84
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Kitchen utensil
Equipment and Description Price
supplies
32 cm 1,160 Baht
Gemini pan
28 cm. 655 Baht
Zebra Steam
pot 50 cm. 6,300 Baht
BA HU BA HEY GROUP 85
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
BA HU BA HEY GROUP 86
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Ocean glass
- 8 inch
Bai Bour Laung
- light green color 68 Baht
disk
BA HU BA HEY GROUP 87
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
- 10 inch 68 Baht
Fish Medium
- brown color
disk
- 10 inch
Banana leaf
- light green color 68 Baht
disk
Chat’s eggplant
disk 9 inch 65 Baht
BA HU BA HEY GROUP 88
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
“Nut
Ramequin" 31 baht
Royal
Porceleain
- 24 slot
Cycle glass box - Gray color 110 baht
BA HU BA HEY GROUP 89
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
- size 13.0 q
Sanyo - Content 369 lbs. 18,390 Baht
refrigerator SF- - Temperature -18 to 32
C1497ST co.
- Made of austenitic
stainless
- Width about 70 cm
long 240 cm height 85
cm (including edge 100 40000 Baht
Sink cm).
- 2 bowl sink.
- Length X Width X
Depth : 40X45X25 cm
BA HU BA HEY GROUP 90
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
- Capacity: container
12 sets (144 piece).
- Control system.
Electronic industries.
- Programs 5 wash
programs.
- Super Wash special
Dish washer program with the 51,000 Baht
program saving Eco.
- 25 minutes quick
wash program.
- Power 1.05 kW / h.
- 45/50/65/70 degree
temperature washing.
- Size: 85 x 60 x 60 cm
BA HU BA HEY GROUP 91
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
- HC-W16M3
HATARI Fan - 16 inch 998 Baht
- Thermo Fuse
- Energy saving
number 5
- Size 15 inch
Speaker Modify - Electricity 500 watt 5,200 Baht
S-15
890 Baht
Speaker Stand
BA HU BA HEY GROUP 92
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
SHURE SM58S
Vocal Microphone
- Switch Turn-off and
turn-on
- It is dynamic
9100 baht
Microphone microphone
- Voice Received by
Cardioids
- Response 50Hz-
15kHz
- HD 1366x768 Pixels
- Hight Contrast
- Brightness 550
CD/M2
- Response Time 1
LCD TV 32 inch MS
SAMSUNG, - Output AV 2X,S-
13,990 Baht
LA32C400E4XT VDO 1X,HDMI
1X,Component
1X,RGB 1X
- Size
795.3x525.8x65.6
mm.
BA HU BA HEY GROUP 93
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Set of
surveillance 29,900Bah
camera
BA HU BA HEY GROUP 94
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
280 Baht
Candle Lamp Size 5"x5"x5.5
550Baht
Aroma Lamp
BA HU BA HEY GROUP 95
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Spa Zone
29,500 Baht
Counter bar
2
5
2500 Baht
Chair spa
BA HU BA HEY GROUP 96
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Toilet
BA HU BA HEY GROUP 97
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
175 Baht
Injection line
007 CR
422 Baht
Unrinal
BA HU BA HEY GROUP 98
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
Billboard of company
BA HU BA HEY GROUP 99
Project Feasibility and Evaluation, MAE FAH LUANG University, 2010
TOT provide promotion hi-speed internet in “Jet Pack” package by free first service,
but there is cost to install telephone 3.350 baht.
http://guru.google.co.th/guru/thread?tid=0546e07908c43015
From sell promotion of Powerbuy, when buy Air condition, free installation cost.
We provide the space parking for customers‟ car, and customers‟ motorcycle. In the
car parking, there will be about 19 available spaces for cars; each space will be standard size
(3m per car). For motorcycle, there will be 1m spaced for each customer‟s motorcycle. We
use metal sheet for car parking roof, and using steel towers. For cost of material and building
is 100,000 baht.
Cost of building
We contact with master builder for constructing PUB & PUB & PUB. We choose K-
home construction LTD, it located on Chiang Mai to be consultant for creation, design, and
construction. Total cost for building is 5,000,000 baht.
http://www.khomecon.com/
Cost of land
PUB & PUB & PUB will set up pub and restaurant with fish spa around Night
Barzaar, the space needed is 200 square wahs, the cost of land is 15,000,000 baht.
Cost of registration
Cost of decoration
Paint of building
Outside Wall of PUB & PUB & PUB building will be selected painting in Beech
color; the painting color will be Kubtun brand . PUB & PUB & PUB will order the paiting
color from Homemart Chiang Rai which located at 141 Moo.25, Robwieng District, Muang,
Chiang Rai. The price of painting included painting color and painting service is totally
79600 baht for 720 square meters.
Light
Figure4.18: Light
Light is important to make customer feel good. The light will be yellow light and red
light. The lights will be ordered by Service Karn Fifah , 175 m9 phaholyothin road,
Waingpangkam, Mae Sai, Chiang Rai 57130 Tel. 053-646-979, Fax: 053-646-978. There will
be 17 lights inside PUB & PUB & PUB. The price for each light is 990 baht so; totally cost
will be 16830 baht.
Wallpaper
Inside PUB & PUB & PUB will use wallpaper painting. Beech color is selected
because it is appropriate with the atmosphere in PUB & PUB & PUB. The wallpaper will be
ordered from Mangraicurtain shop, located at 144/5 Moo.1, Phahonyothin Road, Ban Du
District, Chiang Rai. Tel. 05-370-2689, Mobile phone 08-1952-3988. The price for wallpaper is
700 baht per roll will be totally 17500 baht.
Tile
Tile of PUB & PUB & PUB will be Stony Brown color. The price for tile is 155 baht
per box by each box is sized 16*16 centimeter so, the totally cost will be 43719 baht for 720
square mater.The tiles will be ordered from Home Pro Chiang Mai is located at 94 Moo.4 Chiang
Mai-Lampang Road, Nongpakhrang District, Muang, Chiang Mai 50000. Telephone no. 665-385-
1229, Fax 665-386-1232
Decorative tree
Decorative tree will be ordered for decorate in first floor and second floor. The price
of each decorative tree is 249 baht, PUB & PUB & PUB will order 20 trees for decoration,
the totally cost will be 4980 baht. The decorative tree will be ordered from Ban Kon Pa 256
Moo 15, Waingpangkam, Mae Sai, Chiang Rai 57130.
Mirror wall
Mirror wall use for decorative in front of PUB & PUB & PUB. The mirror will cost
1860 per a square meter, PUB & PUB & PUB require 6 mirrors height 3m so, the cost will be
33480 baht. The mirror wall will be ordered from Runya incidentals 299/3 Moo 1, Bandu,
Muang Chiang Rai, Chiang Rai 57000.
Cost of decoration
PUB & PUB & PUB have total of employee amount 15 people, and below is
Salary: 20,000
Job Duties
Manage HR division.
Supervise for the admin role and competency for the administrative functions.
Manage recruitment and payroll.
Create and implement companywide training and development plans.
Manage disciplinary issues and documentation.
Plan career succession.
Requirements
Source:http://th.jobsdb.com/TH/th/Search/JobAdSingleDetail?jobsIdList=3000030001244
32
Salary: 13,000
Job Duties
Manage and coordinate all marketing, advertising and promotional staff and activities.
Conduct market research to determine market requirements for existing and future
products.
Analysis of customer research, current market conditions and competitor information.
Develop and implement marketing plans and projects for new and existing products.
Manage the productivity of the marketing plans and projects.
Monitor, review and report on all marketing activity and results.
Determine and manage the marketing budget.
Deliver marketing activity within agreed budget.
Develop pricing strategy.
Liaison with media and advertising.
Requirements
Source: http://www.best-job-interview.com/marketing-manager-job-description.html
Salary: 13,000
Job Duties
Requirements
Source: http://ww2.prospects.ac.uk/p/types_of_job/financial_manager_job_description.jsp
4. Maintain (1 position)
Salary: 9,000
Job Duties
Requirements
Source: http://www.bayt.com/en/job/?xid=1265343
5. Security (2 position)
Salary: 8,000
Job Duties
Requirements
Source: http://www.jobduties.org/security-manager-job-duties.html
Salary: 5,500
Job Duties
Check with customers to ensure that they are enjoying their meals and take action to
correct any problems.
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as
required.
Remove dishes and glasses from tables or counters, and take them to kitchen for
cleaning.
Clean tables and/or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and
glassware.
Stock service areas with supplies such as food, tableware, and linens.
Wash pots, pans, dishes, utensils, and other cooking equipment.
Requirements
Source: http://www.careerplanner.com/Job-Descriptions/Waiters-and-Waitresses.cfm
7. Chef (1 position)
Salary: 15,000
Job Duties
Collaborate with personnel and plan and develop recipes and menus.
Supervise and coordinate activities of cooks and workers engaged in food preparation.
Wash pots, pans, dishes, utensils, and other cooking equipment.
Portion, arrange, and garnish food, and serve food to waiter or patron.
Inspect supplies, equipment, and work areas to ensure conformance to health
standards.
Determine production schedules and worker-time requirements.
Estimate amounts and costs and requisition supplies and equipment.
Train and instruct cooks and workers in proper food preparation procedures.
Wash, peel, cut, and seed fruits and vegetables.
Weigh, measure, and mix ingredients, season and cook food according to recipes or
personal judgment.
Butcher, cut and bone meat, fowl or shellfish prior to cooking.
Bake, roast, broil, steam, carve and trim meats, fish, vegetables and other foods.
Bake bread, rolls, cakes, and pastry.
Requirements
Source: http://www.hospitalityguild.com/Careers/02_Chef_duties.htm
Salary: 9,000
Job Duties
Requirements
Source: http://web.hfholidays.co.uk/recruitment/vacancies/assistantchef/index.asp
9. Staff (2 positions)
Salary: 7,000
Job Duties
Investigate user problems and needs, identify their source, and determine possible
solutions.
Analyze user project proposals to include identifying potential problem areas and
recommend optimum approaches for project path.
Other duties as assigned.
Requirements
Source: http://www.hrvillage.com/hrjobdesc/ApplicationsAnalyst.htm
9 Scissor 55 3 165
Source: http://www.eppo.go.th/power/pw-Rate-PEA.html
Our shop forecasts to use water for operation about 50 cu.m. /month
Calculation water expense
4.4.3.6 Uniform
Singer 2 people (200*4) 800 Baht
4.4.3.7 Welfare
Social security
Our organization provides social security for every employees and organization have
to pay 5% of salary of each employees but can‟t pay more than 750 baht per each employee.
Our total employees in the organization have 17 people and salary of each employee is not
equally, so our organization have to pay social security is 6,575 baht per month.
http://account-delivery.blogspot.com/
Employee training
PUB & PUB & PUB provide training customer service for employees because we
want to customer satisfaction of PUB & PUB & PUB. This program will improve and
develop behavior of employee to love service and know other tactic for service customer. It
make customer always come to our company. We provide training program for train
employees before employees do real work for professional employees. We will provide
training program 1 time in every years from Lanna Human Resources Development
institution by Mr. Sudpatapee Wiengsee. For employees training, our organization pays 5,000
baht per 1 day and 1 time.
Source: http://www.sudpatapee.com/hrdi_course.php
Our service process, we‟ll make the customers get satisfaction completely on the
service, for becoming loyalty and come back for using the service again. We train all of
employees professional in service; the employees can greet them subsequently from
following trained job. So, the customers will be gotten great experience and happiness or
relaxation from our shop, and be entertained well while servicing. PUB & PUB & PUB is
located on Phaholyothin Road nearing Chiang Rai Night Bazaar in the center of town. It‟s
opposited Pizza Company and Swensens.
In logistic management, PUB & PUB & PUB needs to find the way to get maximize
profit with minimize investment cost. We order the product from suppliers in Chiang Rai via
mobile phone, and then they will ship the product to our shop; furthermore, we also order it
from supermarket such as Macro supermarket.
In management analysis, there are positions which belong to top management, middle
management, and first-line management in PUB & PUB & PUB, general manager, marketing
management, financial management, maintenance, and security. We will pay a salary
belonging to their position.
Source: http://www.drj.com/new2dr/w3_030.htm
1. Changing in Technology
Globalization is going very fast, technology is the one thing that is also going fast.
Nowadays, technology come to have a role in people life, the people live with technology and
always think to create a new technology for better living of people. Moreover, the technology
is improving communication and competitor advantages.
For changing in technology case, PUB & PUB & PUB always following the news
related about development of technology and new innovation that can be the company‟s
advantages. If technology can improve company‟s abilities, PUB & PUB & PUB will bring
knowledge and information related to technology to develop the company. The technologies
which satisfy customer such Internet WIFI inside PUB & PUB & PUB, PUB & PUB & PUB
will make Pub and Restaurant to be different from other and related to customer‟s demand.
2. Economic conditions
Economic is the main factor in every business, if the economic is good, there will
increase on investment ability and increase buying power. For Thai economic, the economic
has been recession. In year 2011, the economic is going up but Investment ability and buying
power are low because of less revenue and unemployed of Thai people so, the people are
really carefully in spending for goods and services therefore, it might affect with company‟
sale revenue.
In this case, PUB & PUB & PUB will create and set a new strategy to increase sales
by promote PUB & PUB & PUB to be aware in customer mind by provide a good first
impression to customer who come to use PUB & PUB & PUB service and keep them as a
customer loyalty. In recession economic PUB & PUB & PUB provide variety product which
satisfy customer in every range (high, middle, low) but keep the service as the same quality
therefore, the customers have more alternative for spending on products and services and the
customer can spend money for food and drink, those will increase sale of PUB & PUB &
PUB.
In the case of changing in customer need, it means that the customer will change the
attitude about product and service; due to, trend, lifestyle of people, competitors and many
factors. If the customers change the need of product and service it will affect with customer
demand and the company sale revenue will be decreased.
For change in customer need, PUB & PUB & PUB think that the demand of customer
is very important for the company so, PUB & PUB & PUB has plan to protect the company
from decrease in sale and keep customer‟s demand. PUB & PUB & PUB will use strategies
which focus on attract customer to keep the demand of product and service, If PUB & PUB &
PUB‟s fish spa and restaurant are not interesting PUB & PUB & PUB will use promotion to
attract new customers (the promotion will be followed by trend in each period) as well as
keeping regular customer by providing the special service to them for example, delivery the
NEWS related to PUB & PUB & PUB to the regular customer, and give a special discount to
the regular customer. By the way, PUB & PUB & PUB will adapt PUB & PUB & PUB
inside and outside to satisfy customer need but PUB & PUB & PUB still keep the standard
price of product and service and manage the restaurant as a unique in the world.
4. Competitive condition
According to above reason, PUB & PUB & PUB will use competitive strategies to
compete with other competitors. PUB & PUB & PUB has been thinking about 4Ps (Product,
Price, Place and promotion) to make PUB & PUB & PUB as a unique in the world moreover,
PUB & PUB & PUB will adapt PUB & PUB & PUB inside and outside to satisfy customer
need but PUB & PUB & PUB still keep the standard price of product and service. PUB &
PUB & PUB will be different from competitors and that is an attracted point that keeps
customer loyalty and getting more new competitors.
1. Human resource
The human resource risks are from employees of PUB & PUB & PUB. Recruitment is
very important for company because Pub and Restaurant with fish spa is business which
concern about service so, the employee need to service the customer, if the employee do a
bad service it will affect with image of company and customer loyalty of the company. Chef
need to be well recruited because it really affect to the company because food is the main
product of Pub and Restaurant but sometimes, the chef might cook a food which is not well
due to bad emotion and etc. The risks can be happen every times and it will impact with
company sale revenue.
In the case, PUB & PUB & PUB needs to have employee training to do the efficiency
service for satisfaction of customer. PUB & PUB & PUB motivates the employee to work
with effectiveness by providing insurance for employee, bonus for employee who work hard
and provide appropriate salary to employee. Those can build good motivation for employee,
if the employee works with effectiveness the customer will be satisfy and there will be more
customer come to PUB & PUB & PUB.
Someday, if customers come to PUB & PUB & PUB more than company‟s estimate;
for example, there are many orders from customer and etc. which more than ability of the
employee can serve, the customers have to wait for the food and the employee cannot take a
well service to customer. These risks can cause loss of customer and it will impact with
company‟s sale revenue.
Delay of delivery
If there are too many customers‟ order and the chef or employee cannot cook and
service customer well due to customers come to Pub and Restaurant in the same time as other
the customers have to wait for the order, the customer might cancel the orders and go to other
Pub and Restaurant. It is the cause of losing customer and the sale revenue will be decreased.
Solution
There will be appetizer served if the customers have to wait for the order more than
30 minutes. At the time to wait, there will be company employee take care the customer who
wait for let the customers know that the company does not forget the order. Those are the
way to keep customer loyalty and protect the company‟s sale revenue from losing customer.
3. Brawl of Customer
Sometimes the customers get drunk, they might have a dispute with other customer in
Pub and Restaurant, the customer might brawl each other and it might damage company‟s
equipments; moreover, other customer might get some damage as well. The risk might cause
loss of company equipment and loss customer in the same time.
For this case, the company will fine the customer who do a brawl inside PUB & PUB
& PUB as well as the customer who do damage to company equipment, the customer have to
pay for the broken equipment ;furthermore, the customer who do brawl in side PUB & PUB
& PUB need to pay damages for other customer who are damaged as well.
4. Financial risk
Financial management is cover profit and loss of the company, PUB & PUB & PUB
need to be careful when doing the finance of the company. The financial management is
affect to all part of company. Each company needs to plan to meet with many financial risks
as following;
Decrease in sale
If the company‟s total sale decreases by 5% it will affect with company sale revenue
as following;
If the company‟s sale decreases by 5% it will affect with company net income as
following;
- If the company‟s total sale decreases by 5% net income will be minus in first year and
the company‟s payback period will be longer.
If the company‟s total sale decreases by 10% it will affect with company sale revenue
as following;
If the company‟s sale decreases by 10% it will affect with company net income as
following;
- If the company‟s total sale decreases by 10% net income will be minus in first year
and the company‟s payback period will be longer.
If the company‟s total sale decreases by 15% it will affect with company sale revenue
as following;
If the company‟s sale decreases by 15% it will affect with company net income as
following;
- If the company‟s total sale decreases by 15% net income will be minus in 3 years and
the company‟s payback period will be longer.
Therefore, if sale is decreased till 15% the company will get loss into three years, the
company need to use strategy to increase sale to protect the company from bankrupt.
Interest rate is the company‟s responsibility to pay to bank following by the rule of
borrowing.
If interest rate increases by 1% that is 12% then, the company has to pay 1,440,000 in year
2011
If interest rate increases by 1% that is 12% then, the company has to pay 1,320,000 in year
2012
If interest rate increases by 1% that is 12% then, the company has to pay 1,200,000 in year
2013
If interest rate increases by 1% that is 12% then, the company has to pay 1,080,000 in year
2014
If interest rate increases by 1% that is 12% then, the company has to pay 960,000 in year
2015
If interest rate increases by 2% that is 13% then, the company has to pay 1,560,000 in year
2011
If interest rate increases by 2% that is 13% then, the company has to pay 1,430,000 in year
2012
If interest rate increases by 2% that is 13% then, the company has to pay 1,300,000 in year
2013
If interest rate increases by 2% that is 13% then, the company has to pay 1,170,000 in year
2014
If interest rate increases by 2% that is 13% then, the company has to pay 1,040,000 in year
2015
If interest rate increases by 3% that is 14% then, the company has to pay 1,680,000 in year
2011
If interest rate increases by 3% that is 14% then, the company has to pay 1,540,000 in year
2012
If interest rate increases by 3% that is 14% then, the company has to pay 1,400,000 in year
2013
If interest rate increases by 3% that is 14% then, the company has to pay 1,260,000 in year
2014
If interest rate increases by 3% that is 14% then, the company has to pay 1,120,000 in year
2015
Therefore, if interest rate increases the company has responsibility to pay more
interest, the company‟s payback will be longer.
Increase in cost/expenses
If the company‟s cost/expenses increase by 10% it will affect with company net
income as following;
If the company‟s cost/expenses increase by 15% it will affect with company net
income as following;
Therefore, if the company‟s cost/expenses increased more than 10% net income will
be minus in first year and the company‟s payback period will be longer.
Chapter 7 Summary
Today, Chiang Rai is a traveler‟s paradise, endowed with abundant natural attractions and
antiquities. Fortunately for tourists, Chiang Rai is also a center for community development
projects, helping rural villagers develop their attractions without adversely affecting their
natural and cultural assets. Team decided to build up Pub and restaurant in Chiang Rai, with a
Fish spa, because of Chiang Rai province has many attractive places where traveler wants to
visit it, and fish spa is more interested nowadays, it will nibble at customers‟ foot and it is not
dangerous to customers absolutely. Then, PUB & PUB & PUB arranges live music service
and live football service to the customer for free.
In PUB & PUB & PUB‟s vision and mission, the vision is “To be the best Pub and
Restaurant in Northern part of Thailand” and the mission is Team need to build up a good
team work, training employee, and training waiter for satisfy customer. The team needs to
create a good service and create a good environment for customers‟ comfortable. The team
will provide products and services which are from good quality. Pub& Pub& Pub provides
the suitable location that has good atmosphere and space for customer who wants to meet
their friends, and the customer will feel comfortably.
In competition of pub and restaurant business, there are indirect competitors available in
Chiang Rai; for example, Leelavadee, Ozone and Tem Rom Pub, Lah Lah Bar and The
Terraze. These competitors have different style in conducting the business, different style of
layout, food and beverage menus, and atmosphere; however, PUB & PUB & PUB has no a
direct competitor due to PUB & PUB & PUB‟s differentiate from other by adding the fish spa
to be alternative service. Chiang Rai has a total population approximately 1,200,000 people,
team emphasizes on people who are age 20-50 to be our customer, because they have more
purchasing power and legally to buy alcohol, people who are age 20-50 is about 46% or
556,391 people of total population in Chiang Rai. In market segmentation, there are three
group of segmentation; the first group is the age between 20 and 29(32% or 171,036 people).
The second is the age between 30 and 39(32% or 169,894 people). The last is the age
between 40 and 50 (36% or 196,198 people). Then, we choose a population age between 20
and 29 to be our market target; they have the most purchasing power in Pub & Restaurant or
entertainment place in Chiang Rai. We design and place a decoration in Lanna style and
delicious foods which are Lanna food and Thai food for appropriating with Chiang Rai
province; in addition, there‟s the fish spa available for the customer, so this is our market
position. Furthermore, PUB & PUB & PUB runs the business by applying with marketing
mix strategy, 4Ps strategy; it consists of analyzing product, price, place, and promotion. It
helps PUB & PUB & PUB to analyze internal factor of the business to get competitive
advantage.
According to the sale forecast each year of PUB & PUB & PUB, it shows an amount of
total sale from 2010 until 2014, it shows that the season has affect to total sale because of
there is an event in each season of year, it makes a growth sale in that season. Our business
can be promoted to the customer for rising the total sale by the promotion including of
advertisements through website, radio, and brochure as well Calculation of the sale forecast is
based on number of the customer. After that, team expects to get 80 percents from customer
targets (100%) in the first year. In following year, team will get full of customer target
(100%). In addition, team assumes that amount of sale will increase 5 percent from event
period, and the sale will growth equally at 10 percent in every year.
PUB & PUB & PUB provides good product and service to the customer, including of
food, beverage, and fish spa. In the food, we are classified the food in three categories (small,
medium, and big size) to be sample in ordering of the customer. In the beverage, there‟re
many beverages available for the customer including of soft drink, water, and whisky. In the
service of PUB & PUB & PUB, there are the fish spa, live music service, and live football
service available for the customer as well.
In our service process, PUB & PUB & PUB‟s customers have to get great experience
from our shop, and then we‟ll entertain the customer well. When the customers come for
service, an employee will greet them and ask the customer what you want to order. After that,
the employee serves foods for the customers. In fish spa service, the customers will be served
at 1st floor of the shop; by the way, staff advices the customer for an advantage of using fish
spa service.
For cost of investment, firstly, Pre-Operating cost consists of billboard, internet and
telephone setting cost, air condition setting cost, cost of decoration, cost of registration, cost
of land, cost of building, and cost of car parking. In organization management, team classifies
a position into 5 groups of department including of general manager, marketing, financial,
maintaining, and security. And the employees will be recruited and selected by company‟s
qualification; moreover, they will be also trained by professional staffs.
A risk analysis involves identifying the most probable threats to an organization and
analyzing the related weakness of the organization to these threats. PUB & PUB & PUB
divides the risk factors into two parts following external part and internal part. The external
factors are including changing in technology, economic condition, change in customer need
and competitive condition. The internal factors are including human resource, time
management risk, brawl of customer and financial risk. In the financial analysis, if the
company‟s sale decrease, it affect with sale revenue and net income will be decreased. When
interest rate is increased the company has responsibility to pay more interest, the company‟s
payback will be longer. If cost/expense are increased it will affect with company net income
and the company„s payback period will be longer. Those risks are hard to control and manage
the company need to develop the strategies to deal with many risks which will happen in the
future.
In the conclusion, PUB & PUB & PUB has feasibility for investment in Chiang Rai
market because Chiang Rai is a center for community development projects, and there are
also many traveler both Thai people and foreigner visiting in Chiang Rai province.
Appendix A
Sale decrease 5%
Cost increase 5%
Interest increase by 3% to be 14 %