Transport Questionnaire

Questionnaire

The questionnaire was divided into three parts: (1) Demographics, the questioner item

correspondent to city they live, age, sex, driving license, access to private transport mode and

recommendation to use public bus transport, (2) Travel pattern behavior, the related item

concern about routine commute pattern, commute purpose, distance of travel, travel time,

numbers of commute day in a week, majority daily transport of choice, and public bus

transport use pattern, (3) items measuring satisfaction with frequency, travel time,

punctuality, price, information, cleanness, staff behavior, comfort, seat availability, bus stop

security and condition, safety, and information.

Respondent were asked to rate their satisfaction to the item of overall satisfaction and

14 items in specific quality attribute for public transport. Likert-type scale rate ranged from

strongly disagree, disagree, neither agree nor disagree, agree and strongly agree.

Please help us to find out what you think about public transport in your local area by completing

the questions below...

Q1. What town/village do you live in?

Ans.

Q2. How old are you?

Ans.

Q3. What gender are you?

Female

Male

Q4. What school/college do you go to?

Ans.

Q5. If so, do you use public transport to get to school?

Yes

No

Q6. Do you have a physical disability?

Yes

No
Q7. Do you use public transport?
Yes

No
If not, why not?
Q8. Is public transport easily accessible for you?
Yes

No
Q9. Is public transport easily accessible for you?
Yes

No
If not, how could it be improved?

Q10. How often do the service buses in your area run? (Pick one)
Every 10 minutes
Every 20 minutes
Every half an hour
Every 45 minutes
Every hour
Less than every hour
Q11. How many times do you use public transport? (Pick one)
Every day
Once a week
Once a month
More than once a week
More than once a month
Hardly ever

Q12. What types of public transport do you use?

Bus Train Taxi

Other (please specify):

Q13. How would you rate the following?

(Please circle your choice, 1 is the lowest and 10 is the highest)

Cleanliness 1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10
Reliability
1 2 3 4 5 6 7 8 9 10
Safety
1 2 3 4 5 6 7 8 9 10
Frequency
Cost 1 2 3 4 5 6 7 8 9 10

Q14.Do you have any other suggestions regarding public transport?

Ans.

Figure : Asymmetric Reciprocal Influence between Quality and Satisfaction at the

Encounter and Global
Level

ENCOUNTER GLOBAL
Quality QUALITY
 SATISFACTION Satisfaction

Very strong influence

Part or partial influence

Very weak or no influence

Distribution of satisfaction responses

SD D NA/D A SA
Overall satisfaction N 33 113 87 44
% 11.9 40.6 31.3 15.8
Q1 Frequency N 24 115 80 58
% 8.6 41.4 28.8 20.9
Q2 Travel Time N 49 124 57 42 2
% 17.6 44.6 20.5 15.1 0.7
Q3 Punctuality N 39 139 62 35
% 14.0 50.0 22.3 12.6
Q4 Price N 14 72 94 93 3
% 5.0 25.9 33.8 33.5 1.1
Q5 Information N 44 113 75 41
% 15.8 40.6 27.0 14.7
Q6 Cleanliness N 56 138 55 27
% 20.1 49.6 19.8 9.7
Q7 Staff Behaviour N 54 118 82 22
% 19.4 42.4 29.5 7.9
Q8 Bus Comfort N 55 126 73 23
% 19.8 45.3 26.3 8.3
Q9 Seat availability N 30 113 83 49 1
% 10.8 40.6 29.9 17.6 0.4
Q10 Bus stop security N 30 93 102 51
% 10.8 33.5 36.7 18.3
Q11 Safe from accident N 27 95 97 58
% 9.7 34.2 34.9 20.9
Q12 On board security N 32 131 83 30
% 11.5 47.1 29.9 10.8
Q13 Bus stop condition N 31 127 76 38 2
% 11.2 45.7 27.3 13.7 0.7
Q14 Information in bus stop N 37 110 82 47 1
% 13.3 39.6 29.5 16.9 0.4
SD = Strongly Disagree, D = Disagree, NA/D = neither agree or disagree, A = Agree, SA =
Strongly Agree

Table 2: Correlations between specific qualities attributes, Means (M) and

Standardized Deviation (SD)

Overall
Sat Q1 Q2 Q3 Q4 Q5 Q6 Q7 Q8 Q9
Overall satisfaction 1.00
Frequency Q1 0.50 1.00
Travel Time Q2 0.45 0.38 1.00
Punctuality Q3 0.42 0.40 0.47 1.00
Price Q4 0.27 0.34 0.21 0.27 1.00
Information Q5 0.32 0.28 0.31 0.44 0.23 1.00
Cleanliness Q6 0.42 0.30 0.36 0.43 0.29 0.43 1.00
Staff behaviour Q7 0.37 0.18 0.36 0.39 0.30 0.45 0.67 1.00
Bus comfort Q8 0.49 0.27 0.39 0.49 0.27 0.50 0.68 0.72 1.00
Seat availability Q9 0.27 0.33 0.28 0.35 0.24 0.35 0.48 0.38 0.50 1.0
Bus stop security Q10 0.32 0.33 0.37 0.47 0.34 0.42 0.46 0.47 0.53 0.4
Safe from accident Q11 0.36 0.24 0.32 0.31 0.20 0.30 0.37 0.47 0.56 0.3
On board security Q12 0.48 0.21 0.35 0.39 0.25 0.37 0.50 0.58 0.68 0.3
Bus stop condition Q13 0.40 0.18 0.24 0.34 0.17 0.35 0.35 0.36 0.44 0.3
Info bus stop Q14 0.40 0.27 0.32 0.51 0.20 0.55 0.48 0.50 0.56 0.4

Mean 2.51 2.62 2.36 2.34 3.00 2.41 2.19 2.26 2.23 2.5
SD 0.90 0.91 0.97 0.87 0.92 0.93 0.87 0.86 0.86 0.9