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PERSONAL INFORMATION
Career objective
To become part of an organization or business entity to offer
business systems management, business process analysis plus
organizational and leadership skills. And most importantly offer my
devotion and hard work to my respective employers.
EDUCATION BACKGROUND
Orange (Uganda)
Customer care executive
Duties and responsibility
• Answer participant questions, as well as question participants to
obtain full understanding of what information is being requested.
• Document all calls with regards to participant inquires accurately
using Call Tracking System.
• Monitor Call Tracking for responses from administrative team so
call returns are done in a timely fashion.
• Follow-up with participants within a 24-hour period in regards to
the initial phone call. Even if it is to just touch base and let
participant know inquiry is still be researched.
• Knowledge of products
• Provide quality customer service on every call.
• Communicate clearly and effectively with participants.
• Promote good listening skills.
• Manage length of calls.
• Recognizing and managing assertive customer calls.
• Promote teamwork and call center success.
• Review monthly publication of Effective Telephone Techniques.
Certificates
Uganda martyrs university smart tournament (February 2009) Zain
challenge
Certificate in project planning and management (october2009)
Personal Abilities
2. Mr innocent Byuma
Registrar,
Uganda martyrs University (UMU)
P.o.Box 5498
Tel; 038-410603
Email; registrar@umu.ac.ug
3. Mr Hillary Ndungutse
Human resource
orange Uganda limited (oul)
Plot 28 - 30 Clement Hill Road
P.O. Box 24144 Kampala
Uganda Tel; +256790790002