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Designation:
1. In which of the following HR areas do you currently make use of HR providers? And in
which areas do you make the most use of external providers.
2. In terms of the areas in which you make the most use of external providers – why
did you choose to use external providers?
3.On a 5-point scale state what have been the trends in use of HRO in the past 3-5
years
1 2 3 4 5
Increased Marginal Remained Marginal Decrease Decreased
Increase the same
❏ ❏ ❏ ❏ ❏
4.Based on the information provided on outsourcing in the above question, please indicate
the degree of satisfaction / dissatisfaction on the following
How satisfied are you with Very Satisfi Neutr Dissatisfi Very
Satisfi ed al ed Dissatisfi
ed ed
The strategic impact on the HR □ □ □ □ □
function (ability to have internal
staff focus more on policy /
strategy)?
The change in service quality in □ □ □ □ □
terms of improved performance
of HR staff?
The degree to which operating □ □ □ □ □
costs were avoided or reduced?
Your ability to manage □ □ □ □ □
outsourcing vendor
relationships?
The OVERALL impact on the □ □ □ □ □
organization?