The Zong Story.

Back in the year 2000, when David Marcus had a full head of black hair, he started the
company Echovox to help large media companies make money through mobile services.
(Think voting for singers on televised singing talent shows, for example.) For the better
part of the decade, Echovox did just that - until one day, David got fed up with long,
painful credit card checkout flows and thought, now wouldn't this be easier if I could just
buy this with my phone? Since Echovox already has hundreds of direct connections with
mobile carriers, why shouldn't that be possible?

A star is born.

A few months later, in 2008, Zong was hatched. David packed up his house and family
and made his way out to Silicon Valley to bring Frictionless Mobile Payments to the
world. Picking up a team of Zongers along the way, we've grown in leaps and bounds to
where we're now processing millions of payments a month in over 40 countries
worldwide.

ZONG
ZONG is the first International brand of China Mobile being launched
in Pakistan. It is meant to empower and liberate the people of Pakistan
in every nook and corner of the country. It will become a part of their
hearts, their minds and bring about a change in their lives that every
one desired but few thought would be possible.
The core essence of ZONG is to allow people to communicate at will.
Without worrying about tariffs, network coverage, capacity issues or
congestion. ZONG will be supported by ground breaking
communications, trend setting customer service and an unmatched
product offering which will redefine rules of the game and establish
ZONG as a serious contender for the number one spot.
ZONG would offer its customers with entertaining & innovative value
added services and will empower them by giving a wide variety of
products, services & content to choose from.
They are privileged to be the pioneering country introducing this
brand with others to follow. And God willing, together they will also
make ZONG a success story for others to try and replicate

The Brand
Zong font is futuristic depicting a clear and modern approach. It is simple and in
italics,
depicting the move forward, yet comes out as composed and a coherent.

The new refined font couples a tinge of dexterity transforms in to a flexible outlook. The blue

background gives the brand a young and fresher look, whereas the type phase, illustrates

the confidence, stability and corporate image.

Colour:
Color is second element in developing a distinctive visual identity; color can trigger an

emotion and evoke brand associations. Zong logo is predominantly blue, red and white;

the colors depict energy, youth, sophistication and optimism.

Different people, different landscapes, different cultures, but one nation, one common

expression, one common voice, one choice-Zong a brand that understands your needs and

speaks to your mind and heart.

Zong is young, progressive, energetic, genuine and honest, clearly someone from your

bunch of friends, who never lets you down and deeply inclined to your side-a true

companion and well wisher.

Zong a fresh dynamic and customized brand befitting your lifestyle in order that you feel

it as part of your life. A brand that you can always count on, sincerely, that understands

your needs, wishes and desires and helps you get connected with your loved ones

anywhere, anytime. So speak your heart out and be good to your expression as Zong is all

set to mesmerize you with the ever-entertaining journey of life

.
HR Policies
It is China Mobile’s part of H.R policy to retain and recruit the local employees, which
would benefit both the parties, thus they would be contributing in reducing the unemployment
rate in the country by providing new job opportunities & the opportunity of training &
development.
They would make this company the most sought after in terms of human resource, network,
and brand and customer service to begin with and show all their stakeholders that They are
the best professionals in this industry and They mean business.
To support and assist the local employees, CMPak would be calling in Chinese
experts
who possess a rich experience in the relevant fields.
Moreover, on the front of Corporate Social Responsibility, They as a team owe a lot to this
society and would render their support in some social development projects. They will also
show and announce about their environment friendly Towers as soon as possible.
Their plans aim to make this company grow very rapidly in areas like human capital, brand,
technology, distribution and services etc. However, none of these plans can be achieved
without a strong national workforce in Pakistan

Products and Services

Their businesses can be primarily divided into voice business and new
businesses.
Voice Business
Their voice business refers to the business where their subscribers make and receive calls
with a mobile phone at any point within the coverage area of their mobile
telecommunications networks. The services include:
Local calls
Domestic long distance calls
International long distance calls
Intra-provincial roaming Inter-provincial roaming International roaming
Voice value-added Services.
Their voice value-added services mainly include:
Caller identity display.
Caller restrictions.
Call waiting.
Call forwarding
Call holding
Voice mail
Conference calls
Value Added Services
Besides these basic services CMPak is providing its customers a wide range of
Value
Added Services. This includes.
Group SMS
Gumnam SMS
Secret Inbox
Chit Chat Corner
International SMS
Fun 440 Greetings
PIN and PUK
Voice Mail
Latest Ring tones
Picture Messages
Group Logos
Mobile Greetings
Valentines day Special Monthly info services. GPRS

Free Call
For the first time in Pakistan you can make free calls for life!

Choose one favorite ZONG number and call from midnight to 7am - absolutely

free! This is a limited time offer, so rush now before you miss the deal of a

lifetime!

During Break Time Hours call all ZONG numbers at Rs.3.99 per hour from noon

to 2.00pm.

Now you can call up to 10 Friends and Family numbers

Structure of Sale Department
At the top of the sales department there is GM sales, then comes Head or Sales
department, then Regional Manager Sales and Distribution, then Zonal
Managers/
Assistant Managers who control RSO’s and DSO’s.
HIERARCHY OF SALES DEPARTMENT
GM Sales
Head Sales
RSO’s
Assistant
Mana
g
er Sales
Zonal Manager
Sales
Reginal
Manager Sales
and
Dsitribution
DSO’s

The recently released PTA report on

cellular subscribers showed ZONG as
the clear winner for the third quarter of
2010, with a net addition of over
740,000 subscribers in the period.
This brought the total number of
subscribers under the company to
just around 7.5 million
Zong Introduce Online Complaints
Managment System
Posted on July 05th, 2010 in Telecom & ISP

Zong is introduce to register your complaints online by filling a simple

form and telling your problem to Zong Complaint Management Portal. Along with
helpline, Service Centers and email support.

Zong says that customers will be returned calls on resolution of complaints, however,
resolution time is not mentioned at the time of complaint registry.

System doesn’t give you any complaint number, that’s probably due to a fact that
complaint system is being tested as of now.
Complaints Managment System is also asking for username and password, which
means Zong has plans to register its customers for complaint management portal. So let’s
wait to see more on this support system, particularly the login thing, as its necessary to
keep away the spam and un-wanted help seekers.

Zong Turns Mobile Phones Into 'Charge

Cards'
Paying for things with a cellphone number and having carriers bill consumers for the
purchases is common practice in some parts of the world, but in the U.S., credit cards still
rule. Mobile payment company Zong has met with success in facilitating payments for
digital content via mobile phone accounts, and the company's CEO is eager to expand
into larger markets.

That's what led David Marcus, CEO of Zong, to set up a system for subscribers to dial
payments for digital content through their cellphone carriers with a four-digit
authorization pin.

"We remove all the friction," Marcus told the E-Commerce Times. "A purchase
transaction takes 10 seconds to complete."