Data Centre

“DATA CENTRE CONSULTING:
ROLES AND RESPONSIBILITIES”
Seminar Perkhidmatan Perunding ICT

2009
27 Oktober 2009
Salmah binti Khairuddin

Perunding ICT (Pusat Data)
MAMPU, JPM
Together We Transform
Presentation Outline
1. Data Centre Consulting Portfolio of Services
2. Data Centre Study
3. Public Sector Data Centre Consolidation Initiatives
4. Data Centre Skills Development
5. Conclusion
Together We Transform 2
DATA CENTRE CONSULTING PORTFOLIO
DATA CENTRE CONSULTING – PORTFOLIO OF
SERVICES
Consolidated Data
Centre/DRC for the
Public Sector
Data Centre
Consulting
Public Sector Data
Centre Star Rating
Data Centre Model Data Centre

and Specifications Guidelines
Scope of Data Centre Consulting
Location & Physical Design
Electrical Systems
Cooling Systems
Fire Detection and Suppression Systems
Security Management Systems
Monitoring Systems
Data Centre….where to build?
Costs and numerous external factors influence the site selection for building
and accommodating a new data centre:
• Natural Disasters • Established security
• Electromagnetic Interference • Minimized Target
• Industrial Pollution • Emergency services
• Vibration • Availability of utilities
Raised Flooring
• Required for servicing to carry cables, wiring,
electrical supply, air conditioning, and chilled
water pipes
• Subfloor
• Height (min 18 inches/460 mm)

• Weight loading (min 900 kg)
• Ceiling height (min 10.5 ft./2.2 meters)
Do not use carpets in a data

centre as it will:
• collect dust and dirt
• increase heat
Server Racks
• Standardized frame for

mounting ICT equipment
• Recommended to use those

with at least 60% perforated
doors
Servers
• Combination of hardware or
software designed to provide
services to clients
Blade Servers
Server
Arrangement
Electrical Systems
Cooling Systems
Monitoring Systems
Cable Management
Proper cable management is critical
Uninterruptible Power Supply (UPS)
• Provides emergency power to
connected equipment by supplying
power from a separate source when
utility power is not available.
• Typically to support for 20 – 30

minutes until an auxiliary power
supply can be turned on, utility power
restored or equipment safely shut
down.
Generator Set
• Standby electrical power

source during power failure.
• Must able to carry the load of

both the ICT equipment and
data centre infrastructure
Electrical Systems
Cooling Systems
Monitoring Systems
Air-Conditioning
Precision Air conditioning
• Cooling system designed to protect

ICT equipment
• Provide closer control of
temperature and humidity
• Moves more air and does a better
job of dust filtration
• Temperature (22°C ± 5°C)
• Relative Humidity (50% ± 5%)
Do not use comfort air

conditioning in a data
centre!
Hot Aisles and Cold Aisles
• Process to control airflow in data
centres
• Cold air is segregated in front of
equipment cabinets
• Hot air is expelled behind equipment
cabinets
Containment - new
technique to control
airflow
Electrical Systems
Cooling Systems
Monitoring Systems
Fire Suppression System
Smoke & Heat Detector

• Provide early warning of a fire
Gas Nozzle
Water Mist
There should be no
water sprinklers in
the data centre!
Fire Suppression System…cont.
Halocarbon
(FM200)
Fire Extinguisher (CO2)
Inert Gas
Electrical Systems
Cooling Systems
Monitoring Systems
Data Centre Security
Confidentiality
Integrity Availability
Data Centre Security…Contd.
Firewall
Intrusion Detection System
Intrusion Prevention System
Should have security cameras in place

throughout all critical areas, both inside
and out of data centre
All exterior doors and sensitive areas

within the facility must be installed with
alarms.
Built and Constructed to Ensure

Physical Protection
 Visitors must be properly identified

 Use a temporary facility badge
Biometric Palm Readers Iris

Access System Recognition
Allow only authorized individuals to enter the data centre
Monitoring System
UPS
Generator Sets
Disaster Recovery
Business Continuity Plan (BCP)
Electrical Systems
Cooling Systems
Monitoring Systems
Environmental Monitoring System
Water Sensor
Temperature Sensor
Humidity Sensor
• Cost-effective way of monitoring data centres and critical

IT environments via a web browser or network
management system
• Provide vital early warning of potential threats to data and

hardware from heat, floods, fire, power failure, air
conditioning failure and other environmental problems
• Send alerts to key personnel based on sensor alarm

conditions
Clientele
MPC • Upgrade the existing data centre
AGC • Data centre logical security
JKSM • Develop new data centre
ICU • Upgrade the existing data centre
• Location selection for new data

INSPEN centre
PNM • Upgrade the existing data centre
DEVELOPMENT OF
DATA CENTRE GUIDELINES
Types of Guidelines
Data Centre Planning and

Development Guidelines
Data Centre Operational Guidelines
Disaster Recovery Centre Guidelines
DEVELOPMENT OF DATA CENTRE
MODEL AND SPECIFICATIONS
Model of a Data Centre
Standard Data Centre Specifications
 Building works (such as raised floor, walls,

ceiling, doors)
 Security (physical and logical security)
 Cooling System
 Electrical System (including UPS, Generator
Sets, cabling)
 Fire Detection and Suppression Systems
 Water Leak Detection System
 Environmental Monitoring System
 Racks, Cabinets, Cages
 Network Infrastructure and related cabling
works
DATA CENTRE STUDY
Study Objectives
• To study the status of Public Sector
data centres owned, planned and
3rd party hosted
• To study issues and challenges

faced by Public Sector agencies in
data centre management and
operations
• To gather agencies‟ feedback and

opinions on the idea of
implementing consolidated data
centres/DRCs
Study Background
Preparation of Survey forms sent Received feedback

Survey Forms to 112 agencies from 73 agencies
Federal State
Ministries Total
Agencies Govts.
Number
24 75 13 112
Surveyed
Number of 73
24 43 6
Responses (65%)
Analysis and Report
Study Findings
Majority of the data centres surveyed

(66%) are small in size (< 1,000 sq. ft)
43 data centres (64%) have utilised

more than 60% of the available floor
capacity
Of the 43, 7 have used up 100% of the

available floor capacity
Study Findings…Contd.
Raised Flooring
78% have raised floors below the minimum
required height of 18 inches
Precision Air Conditioning

30% of data centres are not equipped with
precision air conditioning
Generator Sets
48% of data centres are not provided with back-
up power from generator sets
Study Findings…Contd.
Personnel
56% have 4 or less persons operating their
data centres
Standard Operating Procedures

73% of agencies do not have or have
inadequate standard operating procedures
(SOPs)
Disaster Recovery Plan

75% of agencies do not have a disaster
recovery plan (DRP)
1. Inadequate number of skilled personnel
2. Electrical power trips and power instability
3. Low specs, small size
4. Absence of / inadequate standard operating procedures

(SOPs)
5. Floods, water leaks and fires
6. Non-optimized ICT hardware and software
7. No redundant power feed
8. No monitoring system, no CCTV
Response to the Proposal to Set up
Consolidated Data Centres/DRCs by MAMPU
Consolidated Data Centres Total

No. of agencies who agreed with proposal 58 (79%)
No. of Agencies who disagreed 15 (21%)
Consolidated DRCs Total

No. of agencies who agreed with proposal 72 (99%)
No. of agencies who disagreed 1 (1%)
DRC – Disaster Recovery Centre
Government Data Centre
Consolidation Initiatives
Global Government Data Centre
Consolidation Initiatives
Integrated Computing
for e-Government in Korea
• Korea has set up 2

consolidated data
centres in Daejeon
and Gwangju
Source:
http://www.korea.go.kr/eng
Consolidation Initiatives…Contd.
Queensland, Australia
• Whole-of-Government Consolidated Data Centre Strategy
(2007 – 2017).
• Implementation involves the

consolidation of many discrete
agency data centres into several
large, shared facilities each
offering high levels of availability,
security, scalability and disaster
recovery capability.
Source: http://ictgi.qld.gov.au/internet/programs/Pages/impledata.aspx
Consolidation Initiatives…Contd.
Michigan, USA
• Since 2004, Michigan has shut down 35 of its 38 data centres

and repurposed nearly half of its existing IT equipment
• Saved more than US$19 million and reclaimed 30,000 square

feet of office space
• Planning to build a massive data centre between 80,000 to

100,000 sq. ft. dubbed the Great Lakes Information and
Technology Centre
Source: http://www.govtech.com/gt/718213
The time is now ripe for the
Malaysian Government to embark on
a similar initiative…
The Malaysian Government Data Centre/DRC
Consolidation Initiative
• A high performance data centre is a basic foundation for the
efficient delivery of service.
• Being the single most concentrated, complex and strategic

component of the IT environment makes data centre
consolidation attractive as the starting point for pursuing greater
efficiencies, improved performance, risk mitigation and reduced
costs.
• Planned for implementation during the 10th Malaysia Plan.
Planning and
Detail Design Implementation
Conceptual Design
(December 2010) (2011 - 2015)
(December 2009)
Consolidated Data Centre Value Proposition
• Higher capacity • Speed of
deployment
• Greater availability • Scalability
• Improved security • Better resource
allocation and
• Measurable SLAs Availability Agility utilisation
Standardization
& Modularity
• Greater
opportunities for
„greening„ initiatives Costs and • Pool of Govt. data
Energy Expertise centre experts
• Reduced carbon Efficiency
emission • Agencies focus on
their core business
• Reduced costs
DATA CENTRE TEAM
SKILLS DEVELOPMENT
ICT Service Oriented Framework
Service Orientation
Your organisation serving your
your customers
(internal & external)
Service Oriented Processes

Service Oriented Management
(DataCentre + Infra + Process)
(DataCentre + Infra + Process)

Business Processes and Procedures
Service Oriented Security

Service Delivery / Service Support
Service Oriented Architecture (Apps)

Service Oriented Infrastructure
(Network, Systems, Storage, Security)
Service Oriented Data Centre

(Facilities, Cabling, Temp/Humidity, Power,
Batteries, GenSet, Fire Control)
© Copyright 2003 Globeron Pte Ltd
ICT Service Oriented Framework…Contd.
Certified Service Oriented Enterprise

Professional
(CSOEP)
Management Professional (CSOMP)
Certified Service Oriented Security

Certified Service Oriented Process
Professional
Certified Service Oriented
(CSOPP)
Professional (CSOSP)
Certified Service Oriented Infrastructure
Professional
(CSOIP)
Certified Service Oriented DataCentre

Professional
(CSODP)

Professional
(CSOEP)

Process Professional
(CSOPP)
Professional
(CSOIP)

Professional
(CSODP)
Process Layer - Vendor neutral certifications
i. IRCA ISO/IEC 27001 Auditor / Consultant
ii. IRCA or itSMF ISO/IEC 20000 Auditor / Consultant
iii. ITIL (IT Infrastructure Library v2 and v3)
iv. COBIT
v. CSOSP and CSOPP
vi. CISSP

Professional
(CSOEP)

Professional
(CSOPP)
Infrastructure Professional
(CSOIP)

Professional
(CSODP)
Infrastructure Layer – Vendor-Specific

Infrastructure Layer – Vendor-Neutral Certifications
Certifications
i. Network (e.g. Cisco, 3Com,
i. CISSP (Certified Information Alcatel, Nortel etc.)
System Security Professional)
ii. Server (IBM, HP, SUN, Dell etc.)
ii. SCNP (Security Certified Network
Professional) iii. Storage (EMC, Net App, etc.)
iii. CISA (Certified Information iv. Security Devices (Symantec,

Systems Auditor) Trend Micro, Kaspersky, etc.)
iv. CSOIP (Certified Service Oriented v. Applications (Windows, Linux,

Infrastructure Professional) etc.)
v. CWSP (Certified Wireless Security

Professional)

Professional
(CSOEP)

Professional
(CSOPP)
Professional
(CSOIP)
Certified Service Oriented Data

Centre Professional
(CSODP)
Data Centre Layer – Vendor-Neutral Certifications
i. CSODP (Certified Service Oriented Data Centre

Professional)
ii. CDCP (Certified Data Centre Professional)
iii. CDCS (Certified Data Centre Specialist)
iv. CDCE (Certified Data Centre Expert)
v. CDCFOM (Certified Data Centre Facilities Operations

Manager)

Professional
(CSOEP)

Professional
(CSOPP)
Professional
(CSOIP)

Professional
(CSODP)
Management Layer – Vendor-Neutral Certification
CISM (Certified Information System Manager)

Professional
(CSOEP)

Professional
(CSOPP)
Professional
(CSOIP)

Professional
(CSODP)
Security Layer – Vendor-Neutral Certifications
i. CSOSP (Certified Service Oriented Security Professional)
ii. CEH (Certified Ethical Hacker)
iii. CISSP (Certified Information Systems Security Professional)
Data Centre User Group
 40 members from 14 agencies
 Activities involved:
• Knowledge sharing sessions
• Workshops
• Transfer of technology (TOT)
• Site visit to data centres/DRCs
Conclusion
• Many existing data centres are facing a host of
issues and challenges
• Data Centre Consulting Team established to

primarily provide assistance to agencies for
developing or upgrading their data centres
• The Team is also spearheading the Public Sector

data centre/DRC consolidation project to reap the
benefits of shared ICT infrastructure and services
• Continuous development required to enhance skills

and expertise in the field of data centre and its
related areas

Data Centre

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

Data Centre

Enviado por

Direitos autorais:

Formatos disponíveis

“DATA CENTRE CONSULTING:

ROLES AND RESPONSIBILITIES”

Seminar Perkhidmatan Perunding ICT

Salmah binti Khairuddin

1. Data Centre Consulting Portfolio of Services

2. Data Centre Study

3. Public Sector Data Centre Consolidation Initiatives

4. Data Centre Skills Development

Data Centre Model Data Centre

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

• Height (min 18 inches/460 mm)

Do not use carpets in a data

• Standardized frame for

• Recommended to use those

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

Proper cable management is critical

• Typically to support for 20 – 30

• Standby electrical power

• Must able to carry the load of

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

• Cooling system designed to protect

Do not use comfort air

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

Smoke & Heat Detector

Fire Extinguisher (CO2)

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

Intrusion Detection System

Intrusion Prevention System

Should have security cameras in place

All exterior doors and sensitive areas

Built and Constructed to Ensure

 Visitors must be properly identified

Biometric Palm Readers Iris

Allow only authorized individuals to enter the data centre

Business Continuity Plan (BCP)

Location & Physical Design

Fire Detection and Suppression Systems

Security Management Systems

• Cost-effective way of monitoring data centres and critical

• Provide vital early warning of potential threats to data and

• Send alerts to key personnel based on sensor alarm

MPC • Upgrade the existing data centre

AGC • Data centre logical security

JKSM • Develop new data centre

ICU • Upgrade the existing data centre

• Location selection for new data

PNM • Upgrade the existing data centre

Data Centre Planning and

Data Centre Operational Guidelines

Disaster Recovery Centre Guidelines

 Building works (such as raised floor, walls,

• To study issues and challenges

• To gather agencies‟ feedback and