Turno 6AM - 2PM

Hora
06:00AM - 7:30AM
7:30AM - 9:30AM
9:30AM-10:00AM
10:00AM - 11:30AM
11:30AM - 12:00PM
12:00PM- 12:30PM
12:30PM - 01:30PM
01:30PM - 02:00PM

Turno 09AM - 5PM

Hora
09:00AM - 10:00AM
10:00AM - 11:00AM
11:00AM - 12:00PM
12:00PM - 01:30 PM
01:30PM - 02:00PM
02:00PM- 04:00PM
04:00PM - 04:30PM
04:30PM - 05:00PM

Turno 02PM - 10PM

Hora
02:00PM - 04:30PM
04:30AM - 05:30PM
05:30PM - 06:00PM
06:00PM-07:00PM
07:00PM - 07:30PM
07:30PM - 08:30PM
08:30PM - 09:30PM
09:30PM - 10:00PM
 Turno 6AM - 2PM

Actividades
Cambio de número - Envío de correos (Tigo - Móvil Éxito)
Gestión PQRs
Reposiciones
Gestión PQRs
Gestión Listas
Descanso
Gestión correo stecnico
Reposiciones

Turno 09AM - 5PM

Actividades
Actualización de consolidado portabilidades
Montar 1001
Llamar NIP pendientes - rechazos - novedades
Casos técnicos
Descanso
Montar 1001 - Actualizar consolidado portabilidades - Solicitud rechazos Portadesk
Homologados - RNE
Fichero portabilidad - Escalar Port Out

Turno 02PM - 10PM

Actividades
Casos técnicos
Gestión Listas - IMEI Duplicados
Reposiciones
Gestión PQRs correo stecnico
Descanso
Gestión correo stecnico
Gestión PQRs correo stecnico
Reposiciones