I.

Globe™ is a leading telecommunications company in the Philippines. Our mission is to

transform and enrich lives through communications by way of our vision of making great things
possible.

Through our renewed commitment to "enriching lives through ease and relevance", our goal is to
enrich everyday communications by simplifying and removing obstacles in communication
technology so that we bring our customers closer to what matters to them most.

THE GLOBE WAY

We put our Customers first.
Our people make the difference.
We act with integrity.
We care like an owner.
We keep things simple.
To us, it's be fast or be last.

I love Globe. Together, we make great things possible.

HISTORY

In 1928, Congress passed Act No. 3495 granting the Robert Dollar Company, a corporation
organized and existing under the laws of the State of California, a franchise to operate wireless
long distance message services in the Philippines. The Robert Dollar Company subsequently
incorporated in the Philippines as Globe Wireless Limited and in 1934, Congress passed Act No.
4150 transferring the franchise and privileges of the Robert Dollar Company to Globe Wireless
Limited.

Globe Wireless Limited was subsequently renamed Globe Mackay Cable and Radio Corporation.
Congress, through Republic Act 4630 enacted in 1965, further expanded its franchise to allow it
to operate international communications systems. Globe Mackay Cable and Radio Corporation
was closed in the Philippines by Martial law. Shortly before the expiration of its franchise, the
Batasan Pambansa in 1980 enacted Batas Pambansa 95 granting Globe Mackay Cable and Radio
Corporation a new franchise.

On June 15, 1990, Isla Communications Co., Inc. (Islacom) was incorporated. Through Republic
Act 7372, Islacom was authorized to develop full-service telecommunications network in the
country.

In 1991, Globe Mackay was subsequently merged with the Clavecilla Radio Corporation. Globe
Mackay as the surviving company was renamed GMCR, Inc. and on March 19, 1992, the
Philippine Congress passed Republic Act 7229 approving the merger and the transfer of the
franchise of Clavecilla Radio Corporation to the surviving company to be renamed GMCR, Inc.

In 1994, Islacom launched the country's first digital mobile communication services using GSM
world standard digital technology.

On August 20, 1998, the Philippine Securities and Exchange Commission (SEC) approved the
change of name of GMCR, Inc. to Globe Telecom, Inc. (Globe).

On February 22, 2000, Globe and its principal shareholders Ayala Corporation (AC) and
Singapore Telecom International Pte. Ltd. (STI), a wholly owned subsidiary of Singapore
Telecom (ST), and Islacom and its principal shareholders Asiacom Philippines, Inc.(Asiacom)
and DeTeAsia Holding GmbH (DeTeAsia), a wholly owned subsidiary of Deutsche Telekom AG
(DT), entered into a general agreement for a combination of the business and operations of Globe
and Islacom.
On June 27, 2001, Globe completed the share swap transaction with Islacom, which effectively
made Islacom a 100%-owned subsidiary of Globe.

In September 2002, Globe announced the operational integration of Globe and Islacom's wireless
networks. A key element of the integration involves the migration of existing wireless subscribers
of Islacom to the improved Touch Mobile (TM) service.

On August 7, 2003, the National Telecommunications Commission (NTC) approved the legal
transfer of Globe's wireline business, authorizations, properties, assets and obligations to Islacom.

On August 25, 2003, the SEC approved the change in name of Islacom to Innove
Communications, Inc. (Innove).

On March 30, 2007, Globe Telecom, through its president and chief executive Gerardo Ablaza Jr.
said it is diversifying from its core business to take advantage of the booming broadband
business. Ablaza said the company would increase its investments in cable systems and wire lines
to build its broadband Internet infrastructure. Industry analysts have viewed Globe's plan to invest
in cable systems as a strategy to compete more aggressively with Philippine Long Distance
Telephone Company (PLDT), which took advantage of its wire line infrastructure to diversify
into broadband business.

Ownership

 SingTel - 47%
 Ayala Corporation - 32%
 Public Stock - 21%

Competition

Globe's main competitor in the fixed-line telephone market is PLDT. In the mobile
telephony market, its main competitors are Smart Communications and Talk N' Text, which is
owned by PLDT, and Sun Cellular, which is owned by Digitel.
COMPANY BACKGROUND
Cultures and Values:
These values are the anchor of our corporate existence:

• Customer Commitment - a steadfast pledge to provide only the best to the customer
• Excellence - the relentless pursuit of outstanding performance
• Integrity- a faithful adherence to the highest ethical standards
• Primacy and Worth of the Individual - respect for every employee as a unique individual,
a professional in his own right, and with his own sense of dignity and self-worth
• Teamwork - the collective drive to achieve the company’s vision and mission and uphold
the company’s values

• Commitment to Society and the Environment - a responsibility to uplift the quality of

people’s lives and protect the environment

LOCATION
Globe Telecom
5th Floor, Globe Telecom Plaza
Pioneer corner Madison Streets
1552 Mandaluyong City, Philippines
(main office)

SUBCOMPANIES/ SISTER COMPANIES

 Ayala Corporation
 Globe Handyphone
 TM (Touch Mobile)
PRODUCTS AND SERVICES

Globe has rolled out Globe broadband powered by WiMAX (Worldwide interoperability
for Microwave Access). Globe's network is considered the first and biggest 2.5Ghz WiMAX
(802.16e) broadband network in South East Asia. It is first in the Philippines to commercially
launch a consumer WiMAX offering. Currently, Globe has around four thousand subscribers on
its WiMAX network, after only a few weeks. The service is initially available in selected areas in
South Luzon, Metro Manila, Visayas and Mindanao. Globe continues to roll-out WiMAX sites,
as a complement to its existing DSL and 3G Internet facilities, to ensure the internet gets to every
Filipino who needs it. Globe is providing WiMAX to selected local community government
offices in Cavite, Batangas and Cagayan de Oro City. Globe is also providing Internet access via
WiMAX to selected schools and city hospitals in Mindanao as part of its thrust of community
service to the marginalized areas.

Globe has been expanding its wireless broadband network to accommodate the increasing
demand for the Internet. In 2009, Globe introduced Globe Tattoo and Globe broadband powered
by WiMAX (Worldwide interoperability for Microwave Access). In June 2009, the company
launched hyper-speed plans via fiber-to-the-home technology.

Globe Telecom brought iPhone 3G to the Philippines on August 22, 2008. iPhone 3G
combines all the features of iPhone plus 3G networking, built-in GPS for expanded location-
based mobile services, and iPhone 2.0 software which includes support for Microsoft Exchange
ActiveSync.

With Globe broadband Tattoo, users can experience speeds of up to 2 Mbps, delivered
via 3G and High-Speed Downlink Packet Access (HSDPA).

SulitChat is Globe's messaging offer to subscribers who never want to be disconnected from their
chatmates and/or textmates. It allows them to continue sending messages complete with
emoticons even in the absence of a laptop or personal computer.

GCASH Remit, remittances delivered straight to Globe or TM phone in response to

Filipino expatriates and overseas Filipino workers growing needs.

GCASH Click answered the need for a more secure mode of payment for Internet buys. It’s a new
payment option for merchants and consumers transacting on the web, which assures security and
confidentiality.

Duo allows subscribers unlimited calling to and from any landline number, as well as,
unlimited calling to and from any Globe DUO postpaid mobile subscriber.
Super Duo is an upgrade of the Globe Duo service. It is an unlimited mobile-to-landline call
service, which also enables subscribers to make unlimited calls to any Globe, TM and Tattoo
mobile numbers within the Philippines.

Super Surf is an unlimited mobile Internet browsing service which enables subscribers to
gain unlimited access to surf, e-mail, chat and blog from mobile phones, laptops or desktop
computers.

Super Unli is a service that provides unlimited Globe to Globe/Tattoo/TM text and calls
for 7 days or 1 day.

MISSION AND VISION

Our mission is to transform and enrich lives through communications by way of our
vision of making great things possible.

TAGLINE
“Abot mo ang mundo.”
ORGANIZATIONAL STRUCTURE

Chairman of the Board CFO & Administration Financial Control

Jaime de Ayala AdL JDA

Vice Chairman of the CTO Internal Audit

Board RG CHA
Gerardo Ablaza
Legal Services Information Systems
Director FC GR
Kah Sek Koh
Secretary Assistant, Secretary
Director Solomon Hermosura MCC
Delfin Lazaro
Consumer Marketing Consumer Customer
Director CO Facing
Roberto de Ocampo PB
Customer Facing &
Director Innove Legal
Guillermo Luchangco GG RS
LHK
Director Consumer Sales &
Romeo Bernardo After Sales Consultant
FdLC SRM
Director
Xavier Loinaz Human Resources Communication
RJ MYC
Director
Fernando de Ayala Strategy Management
RE
Co-Vice Chairman of the
Board
Weng Cheong Hui
II.

Administrators

The President & CEO, guided by the Company’s vision, mission, and values statements, is
accountable to the Board for the development and recommendation of strategies, and the
execution of the defined strategic imperatives. The President & CEO is assisted by the Deputy
CEO to whom the heads of each of the major business units and support groups report.

The Office of Strategy Management (OSM) reports to the Deputy CEO and oversees the
Company’s strategy management processes from strategy formulation, translation to executable
plans, horizontal alignment of business objectives across the organization, to execution and
performance tracking linked to the Company’s rewards system.

Every year, the Company reviews and formulates its strategic priorities which then guide the
formulation of the key business strategies and goals for the year. Using the balanced scorecard
framework, each business group identifies financial and non-financial objectives, and sets targets
and initiatives to achieve them. This is captured in what is called the groups’ Terms of Reference
(TOR). To ensure line of sight, the group TORs are cascaded to all employees, making sure that
everyone understands and appreciates their contribution to the group goals. This helps in
developing individual performance plans that are aligned with the key strategies. Rewards and
incentives are given based on the achievement of the committed group and individual targets.

Key programs, projects, and major organizational initiatives are taken up at the SEG, composed
of the President & CEO, the Deputy CEO, as well as the heads of each of the major business units
and support groups. All budgets and major capital expenditures must be approved by the SEG
prior to endorsement to the Board for approval. The Chief Operating Adviser and Chief Technical
Adviser also provide inputs to the SEG as required. The SEG meets at least twice a month.

Management is mandated to provide complete and accurate information on the operations and
affairs of the Company in a timely manner. Management is also required to prepare financial
statements for each preceding financial year in accordance with Philippine Financial Reporting
Standards (PFRS). Management’s statement of responsibility with regards to the Company’s
financial statements is included in this annual report.
The annual compensation of the ten (10) top officers of the Company, including the President &
CEO, is disclosed in the Definitive Information Statement distributed to the shareholders. The
total annual compensation includes the basic salary, guaranteed bonuses, fixed allowances, and
variable pay (performance-based annual incentive).
BOARD OF DIRECTORS

Delfin Lazaro
Director
Jaime Augusto Zobel de Ayala
Chairman

Roberto F. de Ocampo
Director
Gerardo C. Ablaza, Jr.
Co-Vice Chairman & Chairman of ExCom

Romeo L. Bernardo
Director
Hui Weng Cheong
Co-Vice Chairman

Tay Soo Meng

Director
Ernest Cu
Director, President and CEO
 Guillermo D. Luchangco
Independent Director

Fernando Zobel de Ayala

Director

Xavier P. Loinaz
Independent Director

Comments:
The duties and responsibilities of all the executives are equally distributed in each of them. They
all have different tasks and jobs and the tasks assigned to them are given according to their
positions.

Man Power

Name Position

Ernest L. Cu President and Chief Executive Officer

Alberto de Larrazabal Chief Financial Officer

Catherine Hufana-Ang Head - Internal Audit

Ferdinand M. de la Cruz Head - Consumer Sales and After Sales

Rebecca V. Eclipse Head - Office of Strategy Management

Rodell A. Garcia Chief Technical Officer

Gil B. Genio Head - Business CFU & President - Innove Communications, Inc.

Atty. Solomon M. Hermosura Corporate Secretary

Atty. V. Froilan M. Castelo OIC for Corporate and Legal Services Group

Renato M. Jiao Head - Human Resources

Carmencita T. Orlina Head - Consumer Marketing

Greg L. Romero Head - Information Systems Group

Name Position

Lee Han Kheng Chief Operating Adviser

Susan Rivera Manalo Consultant

Rodolfo A. Salalima Chief Legal Counsel

Peter George Bithos Advisor for the Consumer Customer Facing Unit

Comments:
There are many branches of specialization in the organization that’s why all of their tasks divided
equally and properly and because of this planning, organizing and decision making is not a hard
thing to do.

FINANCES

STOCK INFO
Dividends
Globe is committed to creating more value for its shareholders. To further enhance our
shareholders' value, Globe aims to maintain healthy performance and continue with its cost
management measures with a view to achieving steady and sustained growth in earnings and
dividends over time.
History of Dividends
Stock Dividends
On January 29, 2002, Globe Telecom's BOD approved the declaration of a 25% stock dividend
payable to all common stockholders of record as of April 30, 2002.The stock dividends
declaration was approved by Globe Telecom's stockholders on April 11, 2002 and approved by
the Philippines SEC in June 2002.A total of 30,379,672 additional common shares were issued in
June 2002 as payment for the said stock dividends. The stock dividends were issued at par out of
additional paid-in capital.

Cash Dividends
Information on Globe Telecom’s BOD declaration of cash dividends follows:

Date
(In Thousand Pesos,
Except Per Share
Per
Figures)
share Amount Record Payable

Preferred stock dividends declared on:

December 11, 2006 P 0.41 P 64,669 December 31, 2006 March 15, 2007

December 7, 2007 0.31 49,449 December 18, 2007 March 17, 2008

December 2, 2008 0.38 60,637 December 18, 2008 March 17, 2009

Common stock dividends declared on:

February 7, 2006 20.00 2,638,072 February 21, 2006 March 15, 2006

July 31, 2006 30.00 3,961,745 August 17, 2006 September 12, 2006

February 5, 2007 33.00 4,359,650 February 19, 2007 March 15, 2007

August 10, 2007 33.00 4,362,385 August 29, 2007 September 14, 2007

November 6, 2007 50.00 6,616,708 November 20, 2007 December 17, 2007

February 4, 2008 37.50 4,962,508 February 18, 2008 March 13, 2008

August 5, 2008 87.50 11,579,763 August 21, 2008 September 15, 2008

On January 29, 2004, the BOD of Globe Telecom approved a dividend policy to declare cash
dividends to its common stockholders on a regular basis as may be determined by the BOD from
time to time. The BOD had set out a dividend payout rate of approximately 50% of prior year’s
net income payable semi-annually in March and September of each year. This will be reviewed
annually, taking into account Globe Telecom’s operating results, cash flows, debt covenants,
capital expenditure levels and liquidity.

On July 31, 2006, the BOD of Globe Telecom amended the dividend policy increasing the
dividend payout rate at approximately 75% of prior year’s net income to be implemented starting
2006’s second semi-annual cash dividend declaration.

On November 6, 2007, the BOD declared a special cash dividend of P50 per common share based
on shareholders on record as of November 20, 2007 with the payment date of December 17,
2007. The special dividend was in consideration of the record profitability and strong operating
cash flows of Globe Telecom, and to optimize Globe Telecom’s capital structure and enhance
shareholder value.

On August 5, 2008, the BOD approved the declaration of the second semi-annual cash dividends
in 2008 of P4,962.61 million (P37.50 per common share) and additional special dividend of
P6,616.81 million (P50.00 per common share) to common stockholders of record as of August
21, 2008 and payable on September 15, 2008.

On February 3, 2009, the BOD approved the declaration of the first semi-annual cash dividend of
P32 per common share, payable to shareholders on record as of February 17, 2009. Total
dividends of P4.234.88 million will be paid on March 10, 2009.

Review of Dividend Policy

Our Board regularly reviews our dividend policy depending on the Company's cash flow position,
capital expenditure requirements and the level of competition in the market.
Ownership Structure
Stockholders as of June 30, 2008

Common SharesPreferred shares Total % of Total

40,319,262 - 40,319,262 13.9%
Ayala Corporation
62,646,486 - 62,646,486 21.5%
SingTel
 - 158,515,021 158,515,021 54.5%
Asiacom
29,370,488 - 29,370,488 10.1%
Public
Total 132,336,236 158,515,021 290,851,272 100%

Ayala Corporation
Ayala Corporation has, through the years, transformed itself into one of the Philippines most
diversified conglomerates, with operations in real estate, financial services, telecommunications,
utilities, electronics, information technology and automotive industries. The diversity of Ayala's
investments in various lines of businesses has ensured stable earnings performance, and has led
the various companies in the Ayala Group to excel in their respective sectors.
As of June 30, 2008, Ayala Corporation owns 40,319,262 shares or 30.5% of the common shares
of Globe Telecom, Inc.

SingTel
Singapore Telecom International (Singtel) was formed in 1988 to spearhead Singapore Telecom's
overseas investments. It was later on incorporated in March 1992 and became a public company
in October 1993. Serving both the corporate and consumer markets, the SingTel Group is
committed to bringing the best of global communications to customers in the Asia Pacific and
beyond. With siginificant operations in Singapore and Australia, the Group provides a
comprehensive portfolio of services that include voice and data services over fixed, wireless and
Internet platforms.
The Groups major investments in the region include Advanced Info Service of Thailand, the
Bharti Telecom Group of India, Globe Telecom of the Philippines, Pacific Bangladesh Telecom
of Bangladesh and Telkomsel of Indonesia. Together with its regional partners, Singtel is Asia's
largest multi-market mobile operator, serving more than 92 million customers in seven markets.

Over the years, Singtel has grown to be a global player with a strong regional heritage. With one
of the most extensive and advanced telecommunications infrastructure, the Group offers
unparalleled reach in Asia and beyond.

As of June 30, 2008 SingTel owns 62,646,486 shares or 47.3% of the common shares of Globe
Telecom, Inc.
 Public
As of June 30, 2008, public float of Globe Telecom, Inc.'s common shares stood at 22.2% or
29,370,488 shares.
Asiacom
As of June 30, 2008, Asiacom owns 100% or 158,515,021 of preferred shares.

Stock Profile
On August 11, 1975, Globe Telecom, Inc. (as Globe Mackay Cable and Radio Corporation or
GMCR) listed its shares in the Philippine Stock Exchange (PSE) and became the first
telecommunications company in the Philippines to do so.

In 2000:
Common shares were declassified;Reverse stock split changed par value of common shares from
P1 per share to P50 per share.

Authorized capital stock was increased from P5 billion to P11.25 billion.158 million preferred shares
were issued at P5 par value. Issuance of 29 million common shares to DeTeAsia Holding GmbH
(DeTeAsia), a wholly-owned subsidiary of Deutsche Telekom AG. Board of Directors of Globe
approves the issuance of 12 million common shares of Globe Telecom (post declassification and post
reverse stock split) as underlying shares for Globe Telecom Inc.'s program to raise equity via the
issuance of Philippine Depositary Receipts (PDRs).
In 2001:
Globe Telecom, Inc.'s Board of Directors approves the creation of 20 million series B preferred
shares with P50 par value and approves the issuance of an additional 16 million common shares. On
July 29, 2001, Globe Telecom, Inc.'s preferred shares were listed with the PSE.

In 2002:

Globe Telecom, Inc. declares a 25% stock dividend to all common shareholders of record as of April
30, 2002. A total of 12 million PDRs have been exercised by the end of the year.
In 2003:
In October 2003, DeTeAsia sold its 24.8% equity ownership in Globe Telecom, Inc to Ayala
Corporation (10.04 million common shares), SingTel (15.64 million common shares) and Globe
Telecom, Inc. (12 million common shares).

In 2005:

On February 1, 2005, the BOD approved an offer to purchase one share for every fifteen shares (1:15)
of the outstanding common stock of Globe Telecom from all stockholders of record as of February
10, 2005 at P950.00 per share. The approval allowed Globe Telecom to purchase up to 9,326,924
shares representing 6.67% of Globe Telecom's outstanding common shares. Each shareholder is
entitled to tender a proportionate number of shares at the 1:15 ratio for purchase by Globe Telecom
upon and subject to the terms and conditions of the tender offer. Globe Telecom also filled with the
SEC the tender offer report with a copy of the letter to the shareholders, the terms and conditions of
the tender offer and the tender form. Globe Telecom commenced the tender offer on February 3, 2005
and ended on March 3, 2005.
On April 4, 2005, Globe Telecom's stockholders approved the cancellation of the 20.06 million
treasury shares consisting of the 12.00 million shares acquired from Deutsche Telecom (DT) in
2003 and the 8.06 million shares acquired during the share buyback, and the amendments of the
articles of incorporation of Globe Telecom to reduce accordingly the authorized capital stock of
the corporation from P11,250.00 million to P10,246.72 million. On April 29,2005, Globe
Telecom applied for the retirement and cancellation of the existing treasury shares with the SEC,
which the latter approved on October 28, 2005. Accordingly, Globe Telecom cancelled the
existing treasury shares at cost. The difference between the par value and cost of treasury shares
was charged to "Additional paid in capital" and "Retained earnings" accounts amounting to
P5,179.35 million and P9,685.80 million, respectively

In 2008:

On June 27, 2008, Ayala Corporation announced the sale to Singapore Telecom International Pte.
Ltd. (SingTel) of 3.8 million common shares of Globe Telecom ("Globe") at P1,21 0 per share. With
the sale, Singtel's ownership of Globe common shares will now be 47.3% from 44.5%.
Capital Stock (as of December 31, 2008)

Type of Capital StockAuthorized Capital Issued and Outstanding

Preferred Shares 250,000,000 158,515,021
 Common Shares 179,934,373 132,340,152

Total 429,934,373 290,851,257

Comments:

Globe Telecom is one of the most successful company in the country and because of that many
businessmen wanted to be a stock holder of this company. And as years passes by shares in the
company grow bigger and bigger that’s what makes the Globe Telecom successful and always on
the top.

OPERATIONS

. THE AGREEMENT
This Agreement governs the relationship between GLOBE TELECOM INC, (hereinafter
referred to as GLOBE TELECOM) and an eligible Subscriber with an approved subscription plan
(hereinafter referred to as the “Subscriber”) and defines the rights and obligations of the
Subscriber to GLOBE TELECOM. GLOBE TELECOM reserves the right to adjust, modify,
amend or supplement these terms and conditions as the service may require. Said modifications,
amendments, adjustments however, shall be posted in GLOBE TELECOM’s website:
www.globe.com.ph and once published the same becomes binding to the Subscriber as it shall be
the obligation of the Subscriber of be informed thereof by accessing such website. This
Agreement shall take effect immediately upon activation by GLOBE TELECOM of the
subscription subject to the compliance/observance of the terms and conditions stated herein.
2. SERVICE
GLOBE TELECOM shall provide the cellular mobile telephone service in accordance with
the subscribed plan. The subscription is generally capable of Domestic/National Direct Dialing
(NDD), International Direct Dialing/International Long Distance Service (IDD), and International
Roaming, unless the same have been restricted according to payment, billing and credit limit
conditions found in this Agreement.

3. MINIMUM SUBSCRIPTION PERIOD

1. FOR POSTPAID LINE SUBSCRIPTION WITH
HANDSET/EQUIPMENT/PROMOTIONAL PRODUCT - The minimum subscription period
shall be two (2) years from date of activation or a shorter/longer period as stipulated in the promo
offer. Should the Subscriber fail to complete the minimum subscription period, a minimum
termination fee of either P10,000 or the value of handset/equipment/promotional product
proportionate to the unfulfilled term, whichever is higher, shall be imposed as penalty for the
Subscriber’s breach of Agreement.
2. FOR POSTPAID LINE ONLY SUBSCRIPTION WITHOUT
HANDSET/EQUIPMENT/ PROMOTIONAL PRODUCT - The minimum subscription period
required is 12 months or a shorter/longer period as stipulated in the promo offer. Should the
Subscriber fail to complete the minimum subscription period, a termination fee of P10,000, shall
be imposed as penalty for the Subscriber’s breach of Agreement. Subscriber acknowledges that
Globe incurs certain administrative costs in activating a subscription. Subscribers who avail of
line only subscription (without a handset/equipment or promotional product) pre-terminate after
thirty (30) days from the date of activation, Subscribers will be charged a fixed penalty fee of
P10,000 to cover for the acquisition and administrative costs of allocating a line. Any pre-
termination prior to such period will not be subject to any pre-termination fees.

4. FEES RATES AND CHARGES

1. Rates – The Subscriber shall pay the applicable monthly service fee (payable in advance),
rates, and charges for the service, which shall be in accordance with the prescribed schedule of
rates, depending on the plan, as approved by the National Telecommunications Commission
(NTC), inclusive of all taxes and Currency Exchange Rate Adjustment (CERA) on the service.
Any change in rates shall be effective in accordance with the rules and regulations of the National
Telecommunications Commission. Additional taxes imposed on the service by government shall
be paid by Subscriber in accordance with the laws, rules and regulations imposing the same,
notwithstanding the fact that the Subscriber may have been billed or made advance payments in
accordance with previous rules. Except for promotional offers with special rates, a fraction of one
minute shall be considered and billed as one full minute.
2. Free Call Allocation – Subject to applicable rates, type of call, and depending on the plan,
free calls, if any, are determined in accordance with the Subscribed Plan. The free call allocation
is applicable only to local calls (Globe-to-Globe, Globe to other networks, Globe to landline, and
NDD calls). International roaming calls and incoming collect calls shall be charged the
appropriate rate even if incurred within the free call allocation. Except for promotional offers
with special rates, aA fraction of one minute shall be considered and billed as one full minute.
3. Free Text Allocation – Depending on the plan, GLOBE TELECOM allocates free SMS
for a prescribed number of text messages. The free SMS shall refer to local text messages (Globe-
to-Globe & Globe to other networks) only. Such SMS are absolutely free and are not part of any
purchase price, such as the price of the SIM card, monthly service fee or the voice call rate. In
this respect, GLOBE TELECOM may from time to time change or discontinue the monthly free
text allocation with or without notice. VAS, International SMS and other services that use SMS
other than local Globe to Globe and Globe to other networks are NOT included in the free text
allocation.
4. Consumable Amount – The consumable amount of the monthly service fee, if any, shall
be specified in the Plan upon subscription, and may or may not include all types of calls.
5. Credit Limit – Every Subscriber shall be assigned a credit limit. GLOBE TELECOM
reserves the right to suspend, redirect or temporarily disconnect the service as soon as the
Subscriber exceeds the credit limit, or when otherwise warranted by abnormal usage patterns or
other circumstances, without prior notice to the Subscriber. GLOBE TELECOM shall have no
obligation to reconnect the service unless the cause for such suspension, redirection or temporary
disconnection or permanent disconnection has been cured to its satisfaction. Such temporary
disconnection may be made permanent at GLOBE TELECOM’s option for the Subscriber’s
failure to cure the cause of disconnection within a reasonable period of time. Non-exercise of the
remedies herein stated shall not absolve Subscriber from liability for call charges in excess of the
credit limit.
6. Plan Upgrades and Downgrades – Requests for changes in the subscribed plan shall be
subject to the approval by GLOBE TELECOM. If approved, the corresponding adjustment in
rates and fees shall be made effective in the subsequent billing cycle following the approval of
the request for plan upgrade and downgrade. Requests for downgrading of plan within the lock-
up period shall incur a corresponding penalty fee. Penalty for pre-termination and downgrading
of plan shall be either P10,000 or the value of the Handset/Equipment/Reward/Promotional
Product amount the unfulfilled holding period, whichever is higher.
7. Service Modification Fees – GLOBE TELECOM reserves the right to charge a nominal
fee for processing service modification such as changes in subscribed plans, approved transfer of
ownership, etc.

5. BILLING AND PAYMENT

Billing – GLOBE TELECOM will send the Subscriber bills for services at regular intervals.
GLOBE TELECOM may also render interim billings in advance of the usual billing cycle
whenever actual usage charges exceed the credit limit. Notwithstanding the non-delivery of any
bill, the Subscriber may request, at any time, information on his outstanding balance through
GLOBE TELECOM’s Customer Service Hotline at tel. no. (02) 730-1000 or through any
GLOBE TELECOM Business Center. Balance due and unbilled fees can also be checked by
texting PLANBALANCE for balance due and PLANUNBILLED for unbilled fees and send to
2312. Non-receipt of the bill does not abate GLOBE TELECOM’s right to collect for the usage of
the service as it is the Subscriber’s obligation to inquire from the customer service as mentioned
above.
1. Payment – The Subscriber shall pay for his service charges and fees and any accrued or
carried over charges and other applicable fees on or before the regular due date assigned to him
(the Regular Due Date). GLOBE TELECOM shall inform the Subscriber of his regular due date
in the first bill, and will indicate the due date in each succeeding bill. Notwithstanding the non-
delivery of any bill, it shall be the responsibility of the Subscriber to inform himself of his
outstanding balance through the Customer Service Hotline/ (02) 730-1000 or any GLOBE
TELECOM Business Center and effect payment, without need of further demand, on or before
the Regular Due Date. Payment may be made at any GLOBE TELECOM Business Center or
banks or collectors authorized by GLOBE TELECOM. All late payments shall be charged
interest at a rate of two percent (2%) per month or One Hundred Pesos, whichever is higher. All
payments shall be applied first to penalties, then interest, then bills in arrears, and any balance left
thereafter to current obligations. Payments of accounts with overdue charges shall be made
directly to GLOBE TELECOM’S head office, centers, or branches.
2. Changes in Billing Address – The Subscriber shall inform GLOBE TELECOM in
writing, of any changes in billing address. GLOBE TELECOM shall not be responsible for the
consequences of the Subscriber’s inability to receive and pay his bill as a result of his failure to
timely notify GLOBE TELECOM of any change in billing address. GLOBE TELECOM reserves
the right to require subscriber to provide another billing address in the event the billing address
provided by the subscriber is determined by GLOBE TELECOM, in its sole discretion, to be
undeliverable, or is a post-office box.
3. Non-payment – GLOBE TELECOM may suspend, redirect, temporarily or permanently
disconnect the service of any Subscriber for failure to pay any amount due to GLOBE
TELECOM on or before Due Date. Such suspension, redirection or disconnection shall be
without prejudice to any action available to GLOBE TELECOM under other portions of this
Agreement, or in law equity in order to recover all sums due and damages suffered by GLOBE
TELECOM for such non-payment. In addition, temporarily or permanently disconnected lines
arising from non-payment and are within the lock-up period shall incur a corresponding penalty
fee which shall be either P10,000 or Handset/Equipment/Reward/Promotional Product amount
proportionate to the unfulfilled holding period, whichever is higher.

6. SUBSCRIBER’S DUTIES AND RESPONSIBILITIES

Phone and Card Security – The Subscriber shall be responsible for the security of the
Subscriber Identity Module (SIM) Card and the confidentiality of his Personal Identification
Number (PIN). All calls, including long distance charges regardless of who accepts such calls,
made using the Subscriber’s SIM card are presumed made by and/or authorized by the Subscriber
and the Subscriber shall be liable for all calls using his handset, or on other handset through their
access to his SIM Card and/or knowledge of the Subscriber’s PIN. The Subscriber is also
responsible for the charges of incoming long distance collect calls received through his mobile
number regardless of who may accept such calls.
1. Care, Repair and Maintenance – The care, repair and maintenance of the cellular
telephone handset/equipment/promotional product shall be the sole responsibility of the
Subscriber. The Subscriber is responsible for keeping the cellular handset and SIM Card in good
order and condition and be fully responsible for any loss or damage to GLOBE TELECOM’s
handset/equipment/promotional product, whether the same be caused by fire, theft, vandalism,
accident, fault or negligence by the Subscriber or other persons or otherwise. The cost of the
repair rendered necessary thereby or the cost of replacement of lost equipment shall be paid for
by the Subscriber. Warranty claims shall be dealt with in accordance with the warranty extended
to the cellular handset/equipment/promotional product by the authorized dealer or manufacturer,
as applicable, of the same and GLOBE TELECOM shall not be responsible for the consequences
of any acts of the Subscriber which voids his warranty or renders the same inapplicable.
Replacement of SIM Card shall be for the account of the Subscriber. Repair or replacement, if
undertaken by GLOBE TELECOM, shall be subject to GLOBE TELECOM’s schedule of repair
and/or replacement charges in force at the time the repair or replacement is sought.
2. Loss – In case of loss or theft of the Subscriber’s cellular telephone
handset/equipment/promotional product and/or SIM Card, the Subscriber shall notify GLOBE
TELECOM of such fact, first by telephone through its Customer Service Hotline/(02) 730-1000
or any GLOBE TELECOM Business Centers immediately upon discovery of the loss, to be
followed by submission of a duly notarized written affidavit of loss or police report to document
such loss within twenty four (24) hours from discovery of the loss. GLOBE TELECOM will
disconnect the service upon receipt of such notice; however the Subscriber shall continue to be
responsible and liable to pay for all calls made using his line until the time the loss is reported and
for a period of twenty-four (24) hours after receipt of the written affidavit of loss or police report.
Subscriber shall remain liable for monthly service fees during the period of temporary
disconnection.
3. Phone/Equipment/Promotional Product Ownership – For all legal purposes, the owner of
the handset shall be the registered subscriber on record, regardless of who is the user. Ownership
of cellular telephone handsets/equipment/ product vests in the Subscriber only upon full payment
thereof. The foregoing notwithstanding, the Subscriber agrees the risk of loss or damage for
handset/equipment/promotional products taken on financing or under special
handset/equipment/promotional product promos shall be borne by the Subscriber as the possessor
and actual user of the for handset/equipment/promotional product and GLOBE TELECOM shall
not replace any lost or damaged for handset/equipment/promotional product, and shall,
additionally continue to bill the Subscriber for the amortizations of the
handset/equipment/promotional products taken on financing despite the loss or damage.
Encumbrances and Transfer of Ownership – The Subscriber shall not mortgage or create any
encumbrance on this Agreement and on any right or interest originating from it nor sell, mortgage
or pledge the cellular telephone service or handset/equipment/promotional product, without the
prior written authority of GLOBE TELECOM, whenever the handset/equipment/promotional
product has been acquired through financing or under special handset/equipment/promotional
product promos. GLOBE TELECOM reserves the right not to honor any transfer of ownership
executed without its prior consent, and immediately disconnect the service, without any liability
on its part, upon discovery of such unauthorized transfer. Moreover, GLOBE TELECOM’s
consent to any transfer shall be given only after submission of all GLOBE TELECOM’s credit
requirements relative to the transferee as a new Subscriber after credit investigation. Pending
approval of the transfer of assignment, the Subscriber shall be liable to pay accrued charges. If
the transfer occurred within/during the lock-up and the transferee is unable to complete the said
period, the latter shall be liable to pay the corresponding penalty fee which shall be either
P10,000 or the value of the Handset/Equipment/Reward/Promotional Product proportionate to the
unfulfilled holding period, whichever is higher.
4. Subscriber shall indemnify GLOBE TELECOM for all sums for which it may be liable
arising from its refusal to render service to the unauthorized transferee.
Subscriber shall ensure that GLOBE TELECOM’s Postpaid services shall not be used to
cause irritation, annoyance, embarrassment, harassment, vexation or nuisance of any kind
whatsoever to others or for any illegal purposes.
5. Moreover, Subscriber shall not engage in Spamming (i.e. unsolicited electronic messages
for business or other purposes) or undertake any other activity, which may adversely affect the
operation of the Services. Subscriber shall not engage in any other activity that will threaten the
integrity of any work system, nor use the Services in a manner that would compromise security or
tamper with System resources and accounts.
6. Except for prohibited telecom services and or practices, Subscriber should obtain the
written approval of GLOBE TELECOM thru its Product Management and Segment Business
Group whenever Subscriber contemplates of using the Service as part of another
telecommunication service or as a medium of promotion, publicity for any campaign for
whatever purpose, of whatever nature, by whatever name called which is likely to generate a
change in the usage of the services in excess of the Subscriber’s daily usage of the service, and/or
likely to cause congestion in GLOBE TELECOM’s network.
7. The Subscriber shall not allow third party other than the duly authorized GLOBE
TELECOM personnel, to connect, disconnect, and/or alter any and all instruments or facilities
furnished by GLOBE TELECOM.
8. In the event that the Subscriber has terminated account/s with other GLOBE TELECOM
services, subscription to the wireless Postpaid subscription shall not absolve the Subscriber from
settling his outstanding balances, if any, from those terminated service/s. GLOBE TELECOM
reserves the right to terminate any or all other agreements the Subscriber has entered into with
GLOBE TELECOM due to breach of this Agreement.
9. Subscriber shall use the Services only for the purposes herein stated and shall not use the
same for illegal activities which otherwise constitute a Bypass or Simple Resale (ISR). Bypass of
Simple Resale are activities wherein the Subscriber resells or uses the Service in violation of
existing laws for an illegal purpose or uses the Service as part of a ringback, dialback, or similar
operation, or avails of ringback, dialback, or similar services utilizing the Services provided by
GLOBE TELECOM to Subscriber.
10. Subscriber shall ensure that his use of the Services does not improperly restrict, inhibit,
or degrade any other Subscriber use of the Services nor represent an unusually large burden on
the network itself as determined by GLOBE TELECOM upon its sole discretion or does not
improperly restrict, inhibit, disrupt, degrade or impede GLOBE TELECOM’s ability to deliver
and monitor the service, backbone, network nodes and/ or other services.
11. Subscriber shall not resell, or otherwise re-distribute the service or any portion thereof to
any third party who, no matter how short, be it temporary or permanent, whether or not for value,
occupies, uses, gains access to the subscribed service, without the prior written consent of
GLOBE TELECOM.
m.) Subscriber shall abide by the generally accepted standards of conduct and usage of the
Services by not sending or transmitting any electronic message that libels, defames, invades
privacy and stalks; are obscene, pornographic, racist, abusive, harassing, threatening or offensive.
12. Subscriber shall further abide by the generally accepted standards of conduct and usage
of the Services by not sending or transmitting any electronic message that seeks to exploit or
harm children by exposing them to inappropriate content, asking for personally identifiable
details or otherwise; infringes any intellectual property or other right of any entity or person
including violating anyone’s copyrights or trademarks or their rights of publicity.
13. Subscriber shall further abide by the generally accepted standards of conduct and usage
of the Services by not sending or transmitting any electronic message that violates any law or
may be considered a violation of any law; advocates or promotes illegal activity; impersonates or
misrepresents connection to any other entity or person or otherwise manipulates headers or
identifiers to disguise the origin of the content.
14. Subscriber shall abide by the generally accepted standards of conduct and usage of the
Services by not sending or transmitting any electronic message that advertises any commercial
endeavor (e.g. offering for sale products and services) or otherwise engages in any commercial
activity (e.g. conducting raffles or contests displaying sponsorships, banners, and/ or soliciting
goods or services) that tends to violate or violates the Consumer Act of the Philippines; amounts
to a “Pyramid” or similar schemes.
15. Subscriber shall abide by the generally accepted standards of conduct and usage of the
Services by not sending or transmitting any electronic message that contains viruses, worms and/
or “Trojan horses” or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of the handset or any ancillary equipment computer software or hardware
or telecommunications.

7. INTERNATIONAL ROAMING SERVICE

The Subscriber understands and agrees that the subscription is IDD and International
Roaming capable which is built in with the services upon activation of his account subject to
compliance with the payment, billing and credit limit conditions found in this Agreement.

When availing of the International Roaming Service, the Subscriber agrees to be subject to
and abide by the terms and conditions for Mobile Phone Services and those applicable to the
domestic Subscriber of the foreign mobile telephone service network that the Subscriber has
selected.

The Subscriber ensures GLOBE TELECOM that he/she is using the International Roaming
Service activation for his own use. Thus, the Subscriber is responsible and will pay for all calls,
SMS, VAS originating from his Handyphone or otherwise reflected on his phone bills. The
Subscriber acknowledges that when roaming, he will be charged for both incoming and outgoing
voice call and SMS. Some roaming partners may or may not charge incoming SMS. Voice calls
and SMS rates may vary depending on the roaming partner and is also subject to change at the
discretion of the roaming partner without need of prior notice. The Subscriber also acknowledges
his obligation to secure from GLOBE TELECOM the charging principle of the country of
destination.

The Subscriber is aware and agrees that while roaming, GLOBE TELECOM will monitor all
calls, SMS and VAS usage on a daily basis and strictly implement the credit limit on the
Subscriber’s account. The Subscriber understands and agrees that GLOBE TELECOM will call
the Subscriber in the event of any unusual surge in call, SMS and VAS usage.
 The Subscriber ensures that all call charges are settled in full in order to avail of the
International Roaming Service. Moreover, when the sum of previously billed but unsettled
charges and the unbilled charges corresponding to calls placed while roaming in these countries
exceed the credit limit, GLOBE TELECOM may require and the Subscriber shall agree to pay all
billed and unbilled charges as a condition for the continuation of the International Roaming
Service. The Subscriber agrees that GLOBE TELECOM may temporarily or permanently
disconnect the service in the event that charges are not settled on a timely basis as required by
GLOBE TELECOM.

In case of loss, the Subscriber agrees to immediately notify GLOBE TELECOM by calling
collect (operator-assisted) the Globe Roaming support hotline at (632) 730-1212. GLOBE
TELECOM shall only shoulder collect call charges to the Globe Roaming Support Hotline. Any
other charges, including, but not limited to, IDD charges, hotel call charges or surcharges, shall
be shouldered by the Subscriber. In the event that the loss is not immediately reported, Subscriber
shall be liable for all calls made using the handset up to and until the Subscriber has reported the
loss.

The Subscriber understands that GLOBE TELECOM reserves the right to cancel or pre-
terminate the International Roaming Service at any time without incurring liability thereto. In
support of the Subscriber’s application for the International Roaming Service, the Subscriber
shall provide GLOBE TELECOM with all the relevant information which it may require to effect
the International Roaming Service.

The Subscriber agrees that while outside the Philippines, his contact person in the Philippines
as indicated in this form is authorized to transact with GLOBE TELECOM regarding the
Subscriber’s International Roaming Service. The Subscriber shall promptly inform GLOBE
TELECOM prior to his departure, if the contact person or his contact details changed. GLOBE
TELECOM shall not be liable for any failure on the part of the Subscriber to inform GLOBE
TELECOM of any change in contact person or contact person details.

8. EXCEEDING THE CREDIT LIMIT

The credit limit represents the allowable cap of charges or rates by which the Subscriber is
allowed to enjoy the service within a billing cycle wherein upon reaching such amount and in the
absence of payment GLOBE TELECOM retains the sole discretion to review the provisioning or
extension of further service to the Subscriber. GLOBE TELECOM may, but is not obliged to,
temporarily disconnect the service of the Subscriber once the Subscriber’s usage in a given month
exceeds the credit limit. The foregoing notwithstanding, the Subscriber agrees to pay for all his
usage whether within or in excess of his credit limit.

9. CALL REDIRECT
Call redirection is a temporary measure implemented by GLOBE TELECOM for its own
safety and that of the Subscriber, by virtue of which all of Subscribers outgoing calls are
redirected to a GLOBE TELECOM operator instead of being completed to the called party. Call
redirection allows GLOBE TELECOM to communicate to the Subscriber any issues affecting his
service and the requirements which the Subscriber must comply with in order to restore his
normal outbound calling service. GLOBE TELECOM may redirect the Subscriber’s
telecommunication service in the event it finds inconsistencies in the information provided in the
Service Agreement, non-payment of an overdue account, usage in excess of credit limit, abnormal
usage patterns, fraud, or other similar cases. Subscriber shall have no cause of action against
GLOBE TELECOM for call redirection. GLOBE TELECOM may reconnect the service of
Subscriber once the Subscriber fully complies with GLOBE TELECOM’s requirements.

10. GROUNDS FOR DISCONNECTION/TERMINATION

In addition to nonpayment and other grounds for disconnection stated elsewhere in this
Agreement, GLOBE TELECOM reserves the right to temporarily disconnect the service of any
Subscriber, without prior notice to the Subscriber in the following instances:

1. unauthorized transfer of line.

2. connection of accessories (pertaining to application software that might have virus bugs).
3. use or installation of software that is not subject of license agreement which may result in
infringement of intellectual property rights), which is illegal, harmful to the handset or to GLOBE
TELECOM’s network.
4. perform callback, unauthorized audiotex, international simple resale (ISR), and other
analogous services which are prohibited in the Philippines, or which operation or service
constitutes a bypass defrauding GLOBE TELECOM and/or its interconnect partners of the
rightful access/termination charges due them. In the event that the SUBSCRIBER uses GLOBE
TELECOM’s facilities and services for any illegal or unauthorized services including, but not
limited to, those enumerated above, the SUBSCRIBER shall immediately compensate GLOBE
TELECOM an amount equivalent to the rightful access or termination charge prevailing at the
time the bypass was committed for the type of traffic passed via the bypass service or practice
committed by the SUBSCRIBER to the applicable Philippine network (including without
limitation, a GLOBE TELECOM network, or the network of any other carrier with whom
GLOBE TELECOM has an interconnect agreement, whether mobile or landline) plus 50% of
such access or termination charge (in its entirety, the "Bypass Compensation."). Such Bypass
Compensation shall be payable, without limitation, from the time the bypass activity was
conducted by the SUBSCRIBER until its discovery by GLOBE TELECOM and the complete
payment thereof by the SUBSCRIBER, and such Bypass Compensation shall be computed from
the time the bypass occurred or was discovered, whichever is earlier, until the actual cessation of
bypass. GLOBE TELECOM shall likewise pass on, and the SUBSCRIBER agrees to accept and
immediately pay, all other claims and damages demanded by any of GLOBE TELECOM’s
interconnect partners who may have been affected, directly or indirectly, by the unauthorized
service. This shall not be subject to any limitation of liability provided in this agreement.
5. emission of signals or code harmful to or interfering with GLOBE TELECOM’s network.
6. Spam, denial of service attacks, call abuse, excessive short-text messaging, loading or
load transfer to international simple resale, or viruses discovered to have been emitted from the
handset, use for call selling illegal operation of a public calling office, and other forms of fraud.
7. subscription fraud discovered after approval of the application.
8. non-payment of bills on due date exceeding the credit limit.
9. violation of any provisions of this Agreement and rules and regulations of GLOBE
TELECOM supplementary thereto.
10. use of the handset/equipment/promotional product or service for any illegal purpose or
for the obstruction of justice and other analogous causes.
11. inconsistencies on information given during application.

Any temporary disconnection, to the satisfaction of GLOBE TELECOM, within five (5) days
from such temporary disconnection, reconnection or restoration of the service shall be the sole
prerogative of GLOBE TELECOM and subject to payment of service modification fees. Upon
reconnection or restoration of service, the minimum subscription period shall be automatically
extended for a period equivalent to the period of temporary disconnection.

During the period of Temporary Disconnection, the counting of the lock-up period will
likewise be suspended or interrupted. Computation of the unfulfilled lock-up period shall be from
effectivity date of temporary disconnection to the expiration of the holding period. Any fraction
of a month or remainder number of days will be counted as one full month.

11. REPRESENTATIONS AND WARRANTIES

1. GLOBE TELECOM shall endeavor to provide the Services reasonably in accordance
with industry standards.
2. GLOBE TELECOM does not warrant that the Services shall be interruption or error-free.
The use of the Services, any information available and/or accessed to the Services and any
security features provided for the Services shall be at Subscriber’s sole risk. GLOBE TELECOM
disclaims all warranties, either expressed or implied, including, without limitation, any warranties
of merchantability or fitness for a particular purpose, or non-infringement.
3. Subscriber further represents and warrants that he has not represented to any third party
that GLOBE TELECOM has made any warranty or representation of any kind with respect to the
Services.
4. GLOBE TELECOM is not responsible for loss of data. The Services are not intended to
be the sole back-up location for any data. Subscriber is responsible for backing up his own data
files to a location other than the Service. Subscriber agrees that this Service comes with no
warranty and is on an “AS IS” and “AS AVAILABLE” basis only. Subscriber assumes all the
risks associated with accepting the Services.
5. GLOBE TELECOM makes no representation that it has coverage throughout the
Philippines and in all international territories.

12. NON-LIABILITY OF SERVICE PROVIDER

The Subscriber further acknowledges that GLOBE TELECOM and/or the service provider
shall not be liable to the Subscriber for any loss or damage, whether in contract, tort, or otherwise
(including negligence or breach of the statutory duty) caused to the mobile equipment or for any
defect in the use of or performance of the mobile equipment or for any interruption or loss of
mobile service to the mobile equipment or any cause of whatsoever and shall not be held liable
for any loss of business, revenue, anticipated savings or other consequent or indirect damage.
13. TERMINATION
1. Final Bill – In case service is discontinued or terminated for any reason, all unpaid bills,
applicable fees and penalty charges shall immediately become due and demandable without
prejudice to the right of GLOBE TELECOM to bill the Subscriber by way of supplementary bills
for charges that it discovers after such termination and final billing of Subscriber.
2. Termination Fees – In the event of pre-termination by the Subscriber or cancellation of
the subscription before the end of the minimum subscription period of this Agreement, the latter
shall be liable to pay a termination fee of either a minimum of P10,000 or the value of
handset/equipment/promotional product proportionate to the unfulfilled term, whichever is higher
as stated in Section 3 hereof.

For instances of termination due to non-payment/delinquency (reckoned from final

termination) or breach of this Agreement, GLOBE TELECOM shall impose either a minimum
fee of P10,000 or the value of handset/equipment/promotional product proportionate to the
unfulfilled term, whichever is higher, as penalty for the Subscriber’s breach of Agreement
without prejudice to the imposition of interests and penalties on unpaid bills, claim for damages
and any other remedial action.

Should the Subscriber want to continue with the Service after his/her/its account has been
permanently disconnected, such Subscriber needs to re-apply for the said service subject to all
conditions set forth by GLOBE TELECOM.

14. VENUE OF SUITS AND LITIGATION EXPENSES

In the event of suit arising from or connected with this Agreement, the appropriate court in
Mandaluyong City, shall have jurisdiction over the case to the exclusion of all other courts. In
case of suit, the Subscriber shall, in addition to the amount due and collectible, pay twenty-five
percent (25%) of such amount as damages of Five Thousand Pesos (P5,000) whichever is higher
and twenty five percent (25%) for attorney’s fees and costs of suit.

15. GOVERNING LAW AMENDMENTS TO THESE TERMS AND CONDITIONS

 These Terms and Conditions shall be construed in accordance with the Philippine laws,
including matters on enforcement and performance. GLOBE TELECOM reserves the right to
amend these terms and conditions at any time with or without prior notice, including a change in
the rate schedule for voice, SMS and other value-added services or special features.

All the Terms and Conditions stated herein have been read and understood by the Subscriber
and his signature at the bottom of this agreement indicates acceptance thereof. This Agreement
shall take effect immediately upon GLOBE TELECOM’s approval of the application. Subscriber
shall provide true, correct and complete information as may be required by GLOBE TELECOM.

Comments:

Globe Telecom has so many operations being done and that’s one of the reason who makes them
number 1. In all their operations they assure that the needs of their customers will be given
properly and it can give the costumers the real satisfaction.

INVESTMENTS AND VENTURES

GLOBE GCASH and BOKU Partner to Create the Blueprint for International Mobile Payments

February 16, 2010 – MANILA, PHILIPPINES AND SAN FRANCISCO, CA – Globe Telecom,
a leading mobile operator in the Philippines through its wholly owned mobile commerce
subsidiary G-Xchange Inc (GXI), is partnering with BOKU, Inc., a global leader in mobile
payments, to expand the acceptance of the Globe GCASH service internationally, the companies
announced today. The deal opens the BOKU mobile payment platform and growing international
merchant community to Globe’s GCASH subscribers.

By partnering with BOKU, GCASH extends its reach outside the Philippines to a global
community of more than 1,000 BOKU merchant partners and a mobile payments community that
covers over 190 carriers worldwide, allowing its users to purchase virtual goods from any
merchant in the BOKU global merchant network.
“The Philippines is one of the richest markets in the world for mobile payments.” said Rizza
Maniego-Eala, President of G- Exchange, Inc. “Since its inception in 2004, GCASH has been the
widely used mobile payment method for online purchases in the Philippines. BOKU’s focus on
mobile payments, specialized team, large merchant base, and tier one investors makes them the
perfect partner in providing GCASH subscribers with a rich new experience in mobile commerce,
that opens up the opportunity to explore and purchase virtual goods from the vast international
market.”

“This partnership is a perfect meeting of two companies’ visions for the way to pay in the future”
said Mark Britto, CEO of BOKU. “This is a great model for mobile payments, enabling carriers
to reach global merchants through BOKU’s network, expanding capabilities for online and
physical purchases, while driving increased carrier revenues and reducing subscriber churn.”

BOKU launched in June 2009 and has seen tremendous growth in the last year. Over this brief
period the company has developed direct mobile payments service relationships with over 1,000
game and application developers, including almost all of the top applications for virtual goods
and currencies purchased on Facebook. BOKU’s mobile payment service, Paymo, is enabled
across 190 carriers worldwide in over 60 countries, and reaches a potential 1.8 billion customers.
About GXI and GCASH

G-Xchange, Inc. (GXI) is a pillar in m-commerce and a fully-owned subsidiary of Globe Telecom
which is a leading full service telecommunications company in the Philippines. GXI pioneered
the revolutionary model in cardless and cashless mobile commerce service called GCASH which
was launched in the Philippines in October 2004. GCASH is an internationally-acclaimed micro
payment service which transforms a mobile phone into a virtual wallet for secure, fast, and
convenient money transfers at the speed and cost of a text message. Since GCASH launch, GXI
has established a wide network of local and international partners that includes government
agencies, utility companies, cooperatives, insurance companies, remittance companies,
universities, and commercial establishments which have agreed to accept GCASH as a means of
payment for products and services.

About BOKU

BOKU is creating the standard for online payments using your mobile phone, making it easy to
pay for digital goods and social experiences across the web. With a strong focus on reliability and
security, BOKU's goal is to bring bank-grade payments technology and mobile users together on
the web, creating a trusted, viable and accessible market for consumers, publishers and carriers
alike. Based in San Francisco with offices in Europe, Asia and Latin America, BOKU reaches
over 1.8 billion consumers worldwide, and is funded by leading entrepreneurs and venture
capitalists Benchmark Capital, DAG Ventures, Index Ventures and Khosla Ventures. For more
information, please visit BOKU.com.

BOKU, Paymo and Pay by Mobile are registered trademarks of BOKU, Inc., and/or its
subsidiaries. All other brand names, product names, or trademarks belong to their respective
holders. BOKU reserves the right to alter product offerings and specifications at any time without
notice.

Comments:

Globe Telecom have the right decision in having their operations not just here but also in abroad.
It’s a great thing to know that a company in the Philippines would like to compete globally.

Rogationist College

College Of BA/ BSA

Principles of Management and Organization

In Partial Fulfillment of the Requirement of the Course of Bachelor of
Science in Business Administration

Jen Marielle Ortega

RENE ANDAL

March 9, 2011