Judy S.

Ambrose
2176 Ferrells Loop Rd
Beech Grove, TN 37018
931-394-9080
jsa@charter.net

Objective Utilize my technical and managerial skills in a productive capacity.

Professional
Experienc Schering Plough, Consultant for RCM Technologies, Feb.2007 –
e Berkeley Heights, NJ Oct. 2007

Midwest Region Technical Lead, Beech Grove, TN

• Supervised a multi-state team of up to 20 Field

Technicians and 30 Sales Representatives in a remote

home-based office with corporate VPN access April 2007 –
Oct. 2007
• Managed scheduling, installation, and support of the
HomeAgain software deployment; trained remote
technicians and veterinary hospital personnel on its
usage with different PIMS (Avimark, Cornerstone,
DVM Manager, IntraVet)
• Used AutoTask, MultiCalendar, and Excel to compile,
analyze, and report data daily to Program Manager
• Management of human resources: hire, train,
terminate, payroll/expenses, motivate, conflict
resolution
Senior Field Technician
• Installed HomeAgain software on workstations /

servers running various PIMS in veterinary hospitals Feb. 2007 –

across the country; trained employees on usage of April 2007
software
• Generated daily report analyzing each installation for
Project Coordinator / Regional Technical Leads

July 2006 –
Halifax Corporation, Lewisberry, PA April 2007
Field Service Engineer, Beechgrove, TN
• Troubleshoot/repair workstations, servers, notebooks,

tape back-up, POS, UPS, and printers (Dell, HP,

Lexmark, Okidata, Zebra, NCR, IBM, Xerox)
• Managed asset inventory control and preventative
maintenance for multiple clients
• Received security clearance at The Boeing Company
in order to provide services
• Utilize internet based ticket management and MS
Office Suite in a home-based office as a remote field
technician

Dell, Consultant for Spherion Technology, Nashville, TN March 2006

June 2006
Dell On-Call Technical Support
• Provided fee-based technical support in an ACD call

center environment for software and hardware

solutions
• Maintained above average service metrics: call
volume, refunds, and service level agreements

BancTec, Dallas, TX Oct. 2002

Feb. 2005
Senior Field Service Engineer, Madison, WI
• Utilized SAP and IVR to manage service tickets for up

to 15 field technicians as well as MS MapPoint for

territory management
• IMAC, Ghost imaging, site surveys,
troubleshoot/repair workstations, servers, notebooks,
video conference , POS, and printers (Dell, HP,
Lexmark, TI, Compaq, Toshiba, NCR, IBM,
Polycom/PictureTel)
• Managed incoming/outgoing parts as well as
maintained stocked inventory for special accounts
• Served as back-up manager for Regional Supervisor

May 2001
AnimalWorks, Alcoa, TN Feb. 2002
 Project Coordinator/Office Manager
• Initiated, planned, and executed the opening of a

non-profit organization which provides low-cost

spay/neuter, vaccination, and adoption of pets
• Maintenance, care, and adoption of animals (cats,
dogs, birds, ferrets, rabbits, guinea pigs, fish,
rodents, reptiles)
• Managed clinic sales, AR/AP, inventory, and payroll
utilizing Quickbooks

Jan. 2011

Education Middle Tennessee State Univ., Murfreesboro, TN Present

• Major of Study: Psychology

Oakland High School, Murfreesboro, TN 1988

Academic Diploma

References

Ken Varian – Sales Manager

GalaxE.Solutions

The GalaxE.Solutions Building

2 Executive Drive, Suite 430

Somerset, NJ 08873

(C) 973-713-1359 kcajvar@yahoo.com

Gregg Mariconda – Project Manager

Schering-Plough

556 Morris Avenue

Summit, NJ 07901

(P) 908-473-5112 (F) 908-473-2063 Gregg.mariconda@sp.intervet.com

Peter Hertzberg – Manager Training and Education

Marshall & Swift Boeckh

2885 S. Calhoun Road

New Berlin, Wisconsin 53151

(P) 262-780-7025 (C) 262-751-4951 peter.hertzberg@msbinfo.com