Dear Sir / Madam,

I am Saranya, a 2nd year student of MBA specialising in

HR from University Business School, Chandigarh.

As a part of our curriculum we are expected to submit

a research based project. I am undertaking a study on
the Role of the HR department in Recruitment and
Retention of Human Resource in the BPO-ITES Sector.

I am undertaking a survey with respect to the same. I

would request you to kindly fill this questionnaire if you
are currently employed in the HR department of a
company in this sector. I assure you that all data
collected will be kept strictly confidential and will be
used for academic purposes only.

Thank you for taking time out to fill this questionnaire.

Your cooperation is appreciated.

Regards,
Saranya
Sathyabama University
 Questionnaire

Name :
Company :
Designation :
Location :

 On an Average how many new recruits do you have in

a month?

 Out of total employees what is the percentage of

 Front line employees
 Technical staff
 Managers
 Senior Managers and above

 What is average hiring cost per employee for

 Front line employee
 Technical staff
 Managers
 Senior Manager

 What are some of the strategies adopted by

your firm to increase the number of recruits in this
sector
 Offering Better pay packets than industry average
 Moving to B and C Grade Cities
 Looking Beyond Graduates(Diploma Holders)
 Tie-Up with Institutes
 Vocational Courses Designed Specially for this
Sector
 Others (Please Specify)________________________
  Rank the following according to its relevance to the
company:
(1- High priority, 2-next priority and so on)

A) Employees are mainly recruited through:

Sl.No Source Candidates with experience of

10 yrs
1-3 3-5 5-10 &
0-1 yr yrs yrs yrs above
1 Campus
Employee
2 Referrals
3 Consultants
4 Walk-ins
6 Advertisements
7 Job Fairs
8 Portals

 In terms of Cost incurred , ROI , Quality rank the

following:

Sl.No Source Candidates with experience of

10 yrs
1-3 3-5 5-10 &
0-1 yr yrs yrs yrs above
1 Campus
Employee
2 Referrals
3 Consultants
4 Walk-ins
6 Advertisements
7 Job Fairs
8 Portals
  Suggest Recruitment process that your organization
use for effective recruitment
-
-
-
-
-
-
 Do you have a referral policy in your organization
 Yes
 No
If yes how does it work?

 Do you have a candidate tracking software?

If yes how does it operate?

 What are the current levels of attrition in your firm?

 0- 10 %
 10-20%
 20-30%
 30-40 %
 Above 40%

 What are some of the strategies use

by your company to track attrition

 What are reasons’s for employees

leaving your organization?
Better Pay Packets
Shift Timings
Higher Studies
Nature of Work
Organization Culture
Growth Opportunities
Other(please Specify)_____________________