CONFIDENTIAL

BMC Remedy Change Management 7.1

TEST Cases
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DATE
DOCUMENT AUTHOR VyomLabs Pvt Ltd
PEER REVIEWER
VERSION NUMBER
PROJECT OWNER
PROJECT SPONSOR
PROJECT MANAGER

CONFIDENTIALITY
No part of this document may be disclosed verbally or in writing, including by reproduction to any third
party without the prior written consent of Mobile Telephone Networks. This document, its associated
dependencies and any attachments remain the property of Mobile Tele phone Networks and shall be
returned upon requests

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BMC Remedy Change Management 7.1 Test Scripts

TABLE OF CONTENTS

TABLE OF CONTENTS .................................................................................................... I

REVISION HISTORY ........................................................................................................II
DOCUMENT REFERENCE..............................................................................................II
TESTER’S SIGNOFF......................................................................................................... I
INTRODUCTION ................................................................................................................2
1. PURPOSE ...................................................................................................................2
2. TEST CRITERIA.........................................................................................................2
3. TEST SCENARIO.......................................................................................................2
4. DETAILED TEST SCENARIO...................................................................................3
APPENDIX A: GLOSSARY ..............................................................................................9
APPENDIX B: REVIEWERS’ COMMENTS ..................................................................10

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REVISION HISTORY

VERSION DATE REASON(S) FOR CHANGE

DOCUMENT REFERENCE

AUTHOR DOCUMENT NAME VERSION

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TESTER’S SIGNOFF

NAME REPRESENTING SIGNATURE DATE

Note
My signing this document indicates that I am in full agreement with its content and approve
of it.

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BMC Remedy Change Management 7.1 Test Scripts

INTRODUCTION

1. Purpose

The purpose of this document is to define the standards and deliverables for the
BMC Remedy Change Management 7.1 Test Scripts

2. Test Criteria.
<The test criteria were stipulated within the Test document for (Product name)
Please find an authentication detail for Users.

Full Name User Name

App Admin appadmin

3. Test Scenario.

Test No Test Scenario Pass / Fail /

In Progress

1 Initiate a new Change request

2 Assigning a Change request

3 Search a Change request

4 Review and Authorize a Change request

5 Plan and Schedule a Change request

6 Implement a Change request

7 Closed

8 Generate Report

9 Change Calendar

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4. Detailed Test Scenario

Test # Step Expected Results Pass / Fail Actual Comments

Descriptio Results
n

SCENARIO 1: Initiate a new Change request

Select
1.1 A ‘My Console’ User can see all the
Change
window will appear requests assigned to him or
manageme
showing assigned the groups to which it
nt console
work table, belongs to. Also he can see
from
broadcast table. all broadcasted messages
navigation
from broadcast table or
pane, click
create any if he wanted to.
support tab.
Change Management
Console is visible to the
User which have at least
one following Application
Licenses Infrastructure
Change Master,
Infrastructure Change User,
Infrastructure Change
Submit, Infrastructure
Change Viewer
Click on Support staff needs to fill
1.2 Change window will
General in all information about a
open in new mode
functions change. Mandatory fields
which shows:
from are shown in bold format
navigation Process flow
with asterisk.
pane > New status, and all
Change. required and
optional fields that To create Change request
need to be filled the user must have at
about the change least one following
Application Licenses
Infrastructure Change
Master, Infrastructure
Change User, Infrastructure
Change Submit
Enter Select appropriate impact
1.3 An impact list will
Summary* and urgency of a change
display following
of the with the help of summary of
options:
change, change. Also select
Click on 1.Extensive/Widesp appropriate Risk Level,1
impact read Risk Level 5 is the highest
dropdown 2.Significant/Large risk.
list. Then 3.Moderate/Limited

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click on 4.Minor/Localized
Urgency
Priority list will
drop down
show:
list. Also
select the 1-Critical, 2-High,
appropriate 3-Medium, 4-Low.
Risk Level Risk Level list
contain : Risk
Level1, Risk
Level2, Risk
Level3, Risk
Level4, Risk Level5
On process Initiate change form Enter all mandatory
1.4
flow status will display having information about change
area click Required and like Type, Timing
the arrow in optional
initiate box. information.
Select Next
Stage.
Click Save The change is After clicking on save button
1.5
Button automatically the change is get save and
assigned based on Approve Tab get visible.
predefined
assignment routing;
otherwise it will
prompt you for
manual
assignment. Status
tab set to Request
for Authorization

Click on When we select the When it gets approve for the

1.6
Approve approve tab in review then it moves to next
Tab initiate state step of Review and
Current Approval Authorize change request.
Phase text box
contain Review The users which have the
and its ask for change Approver Functional
approve for the Role can only Approve the
Review Phase request.

SCENARIO 2: Manual Assignment of a change request

2.1 To view My console window

change will be displayed
assigned to showing assigned
you go on work table. It will
change consist of all
manageme requests that are
nt console, assigned to you.
>support

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tab >
console
view
personal
from
navigation
pane

2.2 Select any Change window will Make sure that the change
of the get opened you selected is not in closed
change showing state. It is shown as
from table. information related highlighted white box.
to the selected
change.

2.3 Select Work Which contain work This tab is used to save the
Info Tab info type, Date, work info which performed
from the Source ,Summary, on Change.
change Details and saved
The user which have the
request Button
following Application
Form
Licenses Infrastructure
Change Master or
Infrastructure Change User
can only add work info

2.4 Select Which contain Task This tab used to assign new
Tasks Tab and Task Group task or check which task is
from the Table, Children of assign to group.
change Selected Task
request Group, Work info of
Form selected Task The user which have the
Group Request following Application
Type which contain Licenses Infrastructure
Task Template, Change Master or
Task Group Infrastructure Change User
Template and Ad can only Assign Task
hoc and Relate
Button

2.5 Change the In the Infrastructure This is in order to do manual

status of a change Manager assignment of a change
change to Give the support request.
In progress. company, support
organization,
Click on
support Group
Assignment
Name And Change
Tab from
Manager(optional)
the change
to whom assign this
request
request
Form

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2.6 Click on In the Infrastructure The Change assignee is

Assignment change Assignee responsible for planning and
Tab from Give the support implementing assigned
the change company, support changes.
request organization,
The user which have the
Form support Group
following Application
Name And Change
Licenses Infrastructure
Manager(optional)
Change Master or
to whom assign this
Infrastructure Change User
request
can only use this tab.

Change implementers are

2.7 Click on In the Infrastructure
support people or groups
Assignment change
responsible for less
Tab from Implementer Give
Complex change requests
the change the support
that do not involve actual
request company, support
tasks.
Form organization,
support Group
Name And Change
Manager(optional)
to whom assign this
request

SCENARIO 3: Search a Change Request (This is available in paid version)

3.1

3.2

3.3

3.4

SCENARIO 4: Review and Authorize a Change request (This is available in paid version)

4.1

4.2

4.3

4.4 .

4.5

4.6

4.7

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4.8

4.9

SCENARIO 5: Plan and Schedule a change request (This is available in paid version)

5.1

5.2

5.3

5.5

5.5

5.6

5.7

SCENARIO 6: Implement a Change request (This is available in paid version)

6.1

6.2

6.2

6.3

6.4

SCENARIO 7: Closed a change request (This is available in paid version)

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7.1

SCENARIO 8: Generate Report (This is available in paid version)

8.1

8.2

8.3

8.4

8.5

9 Change Calendar (This is available in paid version )

9.1

9.2

9.3

9.4

9.5

9.6

9.7

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Appendix A: Glossary

Term Meaning

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Appendix B: Reviewers’ Comments

S/N Reviewer’s Location (Page/ Author’s Response Status

Comment Section/ Line No.)
Description

Reviewer’s Name: Review Date:

Reviewer’s Name: Review Date:

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