Escolar Documentos
Profissional Documentos
Cultura Documentos
McGraw-Hill/Irwin
PPT 9-1
Levy/Weitz: Retailing Management, 5/e Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.
Objectives of
Human Resource Management
• Short Term
– Increasing Employee Productivity
– Productivity = Sales/Number of Employees
• Long-Term
– Increasing Employee Satisfaction Î Reducing
Turnover
PPT 9-2
High Turnover
PPT 9-3
Special HR Considerations Facing Retailers
PPT 9-4
Specialization
Reporting Relationships
PPT 9-5
Recruit Motivate
Prevent Shrinkage Maintain Facilities
PPT 9-6
Administrative Management Tasks
Performed in a Retail Firm
PPT 9-7
Advantages of Centralized
Decision-Making
PPT 9-8
Role
Ability Effort
Clarity
Types of Incentives
Commissions on Sales
Bonus
Stock Options
PPT 9-11
• Stories
– Nordstrom – Hero Service Stores
– Container Store – Man in the Desert
– Wal-Mart – Saturday Meeting
• Symbols
– Container Store – Gumby for Flexibility
• CEO Leadership
PPT 9-12
Trends in Retail Human Resource
Management
• Managing Diversity
– Diversity Training
– Support Groups and
Mentoring
– Career Development for
Promotion
• Legal and Regulatory Issues
• Use of Technology
PPT 9-13
Legal Issues in
Human Resources: Overview
PPT 9-14
Regulations
• Equal Employment
Opportunity
• Compensation
• Labor Relations
• Employee Safety and Health
• Sexual Harassment
• Employee Privacy
PPT 9-15