Internal Market and Services DG Director General: Etail Marketing Monitoring

EUROPEAN COMMISSION
Internal Market and Services DG
Director General
RETAIL MARKETING MONITORING
The Commission is currently, in the light of the economic crisis, preparing a Communication
on the functioning of the retail market – a Communication which is due to be adopted by the
Commission in autumn 2009.
This retail monitoring exercise stems from the Single Market Review and its objective is to
provide a factual and comprehensive analysis of the entire sector so as to identify possible
market malfunctioning and ensure effective and co-ordinated multi-faceted policy responses.
The Communication seeks to respond to the current economic crisis in four ways. A smooth
functioning Internal Market for retail services should play a key role in signalling demand
trends in terms of price and quality of products to supplying businesses allowing them to
maximise their return on investment. This should assist in moving the EU economy out of the
current recession. Likewise, as one of the largest employer's in the services economy that
recruits locally and offers opportunities for unskilled employees, the sector's sustainable job
creation potential should be maximised. Third retailing, as a major user of ICT and
electrical energy, has a key role to play in encouraging sustainable development notably
through the diffusion of new technology. Its innovative function should be maximised.
Finally, during the crisis, it is essential that all EU citizens have accessibility to a wide
choice of affordable necessities. In this last respect the provision of such services to the less
socially well-off EU citizens in deprived inner city and rural areas must be a priority of any
policy focus in this domain.
Since the Commission must act quickly in this field and given the impossibility of assessing
the services offered by retailers to suppliers in the many thousands of product chains
involved, the Commission has decided to focus its attention on five generic supply chains.
These are the grocery, pharmacy, textiles, electronic goods and recreational goods supply
chains.
I look forward to cooperating with you in this exercise.

Many thanks for your participation.
Yours sincerely,
Jörgen Holmquist
European Commission, B-1049 Brussel - Belgium. Telephone: (32-2) 299 11 11.

Retail Market Monitoring: Questionnaire.
The two-fold aim of this Communication is to (i) determine any key market malfunctioning in
the retail sector that the Commission and the Member States should seek to resolve through
policy actions at the appropriate level and (ii) propose a number of performance indicators
that will be used to gauge the effectiveness of any such future policy responses.
The aim of this questionnaire is to collect information that will be used by the Commission's
services to prepare a Communication on Market Monitoring for the Retail trade sector in the
EU. The Commission has decided to focus its attention on five generic supply chains. These
are the grocery, pharmacy, textiles, electronic goods and recreational goods supply chains.
The questionnaire seeks to collect qualitative information about problems arising from
current national regulatory conditions that apply to retail services across the Member
States, and the efficiency of these rules in meeting their underlying public interest objectives.
It is an open questionnaire addressed to Member States authorities as well as European and

national stakeholders.
The questionnaire is long but the Commission does not expect all stakeholders to reply to all
sections/questions but rather to provide responses to those sections of most relevance for their
operations. The Retail Market Monitoring Questionnaire is therefore divided into two parts:
- Part A (Stakeholders): 8 questions (a) – (h) are put up front. These questions seek to
provide a snap-shot of where stakeholders perceive problems on the retail market and the
type of problem. We hope that stakeholders will be able to respond to all 8 questions. The
main questionnaire consists of 57 questions aiming to provide a more detailed picture of
the retail market. We hope that you can provide responses to those sections of most
relevance for your operations.
- Part B (Member States and national authorities), 37 questions, primarily relating to

national legislation, codes and framework conditions.
Overview:
Section Stakeholders Stakeholders Member States
(short) (complete) (complete)
1. Establishment Question a Questions 1-19 Questions 1-10

2. Contractual relations Question b Questions 20-32 Questions 11-19
3. Use of inputs Question c - d Questions 33-41 Questions 20-24
4. Promotions Question e Questions 42-45 Questions 25-28
5. Sales conditions Question f Questions 48-50 Questions 29-32
6. After sales Question g Questions 51-54 Questions 33-35
7. Waste and recycling Question h Questions 55-57 Questions 36-37
2
You must send us your responses by 5 June 2009. You may complete the whole
questionnaire or just the section(s) that interest/concern you or your organisation.
Send your responses to the questions (in any of the EU’s 23 official languages) either by
e-mail to Markt-RMM-Questionnaire@ec.europa.eu or by post to:
European Commission,
DG Internal Market and services,
Unit E2 - Services II,
SPA2 6/56,
B-1049 Brussels,
Belgium
3
Name (contact person):
Name of organisation/business (where appropriate):

Postal and e-mail address:

Relevant sector(s):
Electronic goods Recreational goods (*)

Grocery Textiles
Pharmacy Other
(*) (e.g. books, music, films, toys and specialised

sports goods other than textiles
What is your interest in the retail sector? (if relevant select more than one interest)
Establishment Waste recycling

Franchising ICT
Micro enterprises Transport and logistics
Commercial planning Supplier of promotions
Supplier of goods Wholesale
Importer Retail
Labelling Payment services (linked to retail)
Health and safety issues After sales services
Labour law/issues Other (please specify):
Energy related issues Other (please specify):
In which Member State do you operate?
Austria Finland Latvia Romania

Belgium France Lithuania Slovakia
Bulgaria Germany Luxembourg Slovenia
Cyprus Greece Malta Spain
Czech Rep Hungary Netherlands Sweden
Denmark Ireland Poland UK
Estonia Italy Portugal
Please indicate a name of a contact person, telephone number and or e-mail address if you
would be willing for Commission staff to ask follow-up questions:
If you have any questions or would like to contact us before sending your reply, please send a
message to Markt-RMM-Questionnaire@ec.europa.eu
4
Part A
Questions to stakeholders
(Other than Member States)
- Questions (a) – (h) seek to provide a snap-shot of where you

perceive problems on the EU retail market and the type of
problem
- Questions 1 – 42, seek to provide a more detailed picture of the

EU retail market
5
Please state the Member State you are responding about.
If several, please provide separate answers for each Member State.

Establishment of retail outlets (see also the main Questionnaire section 1)
(a) In which of the following areas do you think there are discouraging/prohibitive
compliance costs or other difficulties linked to national regulations//codes/framework
conditions:
Commercial development in terms of the purchase of land and establishment of

retail outlets?
Building requirements or requirements to set up of retail establishment (general

or for certain sectors)
The modification or extension of existing retail outlets?
The establishment of a new pharmacy?
Rental contracts for commercial properties.
Business/tax registration perspective for Micro-retail businesses (business with

independent owner /operator where the business may be a secondary source of income for
the owner).
Conditions applying to the establishment of a franchised retail business?
Conditions applying to upstream or downstream vertical integration in the retail

chain for retailing (for example into wholesaling by a retailer or into a factory outlet by a
supplier).
Conditions applying to upstream or downstream vertical integration in the retail

chain for pharmacy (for example into wholesaling by a pharmacist or into a pharmacy
outlet by a wholesaler).
6
Contractual relationships with suppliers (see also the main Questionnaire section 2)
(b) In which of the following areas do you think there are discouraging/prohibitive
compliance costs or other difficulties linked to national regulations//codes/framework
conditions:
Conditions applying to listing and delisting fees (restrictions on levels/minimum

notification periods).
Conditions applying to own label contracts.
Conditions applying to joint sales contracts covering both discount and branded
product lines.
Conditions applying to contractual agreements between suppliers and retailers

regarding ethical (social/environmental/fair trade) schemes.
Conditions applying to certification and audit services used to certify/audit such

ethical sourcing schemes.
Conditions applying to payment delays.
Use of inputs. (see also the main Questionnaire section 3)
(c) In which of the following areas do you think there are discouraging/prohibitive
compliance costs or other difficulties linked to national or regional rules/agreements
applying to staff working in retail outlets:
rules for working hours
rules for short-term vs. permanent contracts
rules for wage agreements
measures seeking to encourage/facilitate working by mothers
measures seeking to encourage/facilitate working by disabled
measures seeking to encourage/facilitate working by third country immigrant

citizens
measures seeking to encourage/facilitate working by staff aged over 50
other (please specify):
7
(d) In which of the following areas do you think there are discouraging/prohibitive
compliance costs or other difficulties linked to national or regional rules/standards:
on energy efficiency applying to differing forms of retail outlets
on logistics (e.g. delivery times, road rules or truck driving on Sundays)
on limitations applied to retailers owning their own banks or contracting with
banks to offer payment and credit facilities?
on limitations applied to combined credit/loyalty cards offered by retailers?
imposing "chargeback" on credit card use?
Commercial communications/ Promotions (see also the main Questionnaire section 4)
(e) In which of the following areas do you think there are discouraging/prohibitive
compliance costs or other difficulties linked to national or regional rules/standards:
joint offers and loyalty cards?
the use and advertising of sales promotions by retailers (in particular discounts,
premiums, promotional contest and games)?
the use of sales promotions for the retailing of certain products: OTC
pharmaceuticals
the use of sales promotions for the retailing of certain products: books
the use of sales promotions for the retailing of certain products: grocery
(including food and beverage) products
the use of sales promotions for the retailing of certain products: other products
(please specify which):
Sales conditions (see also the main Questionnaire section 5)
(f) Are there any specific national or regional rules/standards that are
discouraging/prohibitive on:
opening hours of retail outlets?
opening hours of pharmacies?
geographical distribution of particular retail outlets (e.g. pharmacies)?
limitations on home delivery for retail services (including pharmacies).
8
After sales (see also the main Questionnaire section 6)
(g) Are there any specific national or regional rules/standards that are
discouraging/prohibitive relating to:
liability for damaged/faulty products?
product guarantees for which retailers have responsibility?
extended guarantees offered by retailers?
Waste and recycling (see also the main Questionnaire section 7)
(h) Are there any specific national or regional rules/standards that are
discouraging/prohibitive relating to:
waste and recycling imposed on retailers?
disposals (of perishables)?
*****
9
Questions to provide a more detailed picture of the retail market
Please state the Member State you are responding about.

If several, please provide separate answers for each Member State.

Section 1. Establishment of retail outlets
1. Have you experienced any problems or difficulties linked to national regulations in

relation to:
(a) Commercial development in terms of the purchase of land and establishment of

retail outlets?
No
Yes
If, yes, please specify:
(b) The modification or extension of an existing retail outlets?

No
Yes, relating to the modification of an existing retail outlet
Yes, relating to the extension of an existing retail outlet
(c) The establishment of a new pharmacy?

No
Yes
2. Have you experienced any problems or difficulties linked to national regulations or

procedures in relation to building requirements or set up of retail establishment,
whether general or per sector?
No
10
Yes, (please specify sectors and describe the problem/difficulty):
If yes, are these rules enforced by means of an authorisation procedure to put the
premises into operation (i.e. the premises would not be authorised by public health or
other competent authorities to be put into operation if the rules/guidelines, code of good
practice were not adhered to)?
3. Do you believe that it is easy to establish a new or modify an existing:
(a) retail outlet?

Yes
No
I don't know
If not, why not?
(b) Pharmacy?
Yes
No
I don't know
If not, why not?
4. Do these rules ensure that retail/pharmacy services are accessible to all citizens?
If not, why not?
5. Is there a national trade association for:
(a) shop owners? If so, please give details:
(b) commercial property developers? If so, please give details:
(c) pharmacy owners, If so, please give details:
6. Have you experienced any problems or difficulties linked to national

rules/codes/framework conditions applying to rental contracts for commercial
properties?
Yes
No
If yes, please specify:
7. Given these rules and framework conditions, do you believe it is easy to rent commercial
sites for retail purposes?
Yes
No
No opinion
If not, why not?
11
8. Is there a national trade association for:
(a) retail outlet tenants? If so, please give details:
(b) retail/commercial property landlords? If so, please give details:
Establishment of retail businesses for certain forms of companies

(Micro-retail, franchise retail and vertically integrated retail businesses).
A Micro-retail businesses (business with independent owner /operator where the

business may be a secondary source of income for the owner).
9. Are there specific, and more simple (from a business/tax registration perspective), national
rules applying to the establishment of micro-retail businesses?
10. Is there a national trade association representing these businesses?

Yes, I am a member
Yes, but I am not a member
No
I don't know
If possible, please give details:
11. Is this legislation is effective to dissuade black economy working in the sector? Or do you
think it has another objective?
B. Franchise retail businesses
12. Are there any specific, national rules/framework conditions applying to the establishment
of franchise retail businesses?
13. Is there a national trade association representing franchisors and franchisees in the retail
sector?
No
I don't know
If yes, please give details:
12
14. Given the existing national rules, do you believe that it is easy and profitable to set up a
franchised retail outlet?
If not, why not?
15. Given the existing national rules, do you believe that it is straightforward to roll out a
franchised retail network?
If not, why not?
C. Vertically integrated retail businesses

16. Are there any specific, national rules/framework conditions applying to upstream or
downstream vertical integration in the retail chain (for example into wholesaling by a
retailer or into a factory outlet by a supplier);
(a) for retailing?

Yes (please specify):
No
I don't know
(b) for pharmacy?
No
I don't know
17. If applicable, do you believe that it is easy to integrate vertically into wholesaling (central
buying) or into retailing (factory outlet)?
If not, why not?
18. Is there a national trade association representing:
(a) vertically integrated retail buying groups?

No
I don't know
(b) factory outlets?

No
I don't know
13
19. Do you believe that such restrictions ensure sufficient independence/competition in the
respective retail/pharmacy supply chains?
Section 2. Contractual relationships with suppliers

A. Commercial practices
20. Are there any specific national or regional rules/codes/framework conditions applying to
listing and delisting fees (restrictions on levels/minimum notification periods)?
Yes
No
I don't know
If yes, please provide details:
shelf or in-store positioning fees?
Yes
No
I don't know
sales below cost including associated definitions of cost prices?
Yes
No
I don't know
promotional fees for in-store or on-pack joint promotions between manufacturers and
retailers?
Yes
No
I don't know
24. Are there any specific national or regional rule/codes/framework conditions applying to
commercial agreements between retailers and manufacturers regarding waste recycling
and product safety costs?
Yes
No
14
I don't know
15
payment conditions between retailers and manufacturers?
Yes
No
I don't know
26. Do you believe that these rules ensure protection against unfair competition or other
public interest objectives?
Yes, they ensure protection against unfair competition
Yes, they ensure other public interest objectives (please specify):
No, I don’t think they ensure protection against unfair competition or any other public
interest objectives
No opinion
B. Own label contracts

own label contracts?
Yes
No
I don't know
joint sales contracts covering both discount and branded product lines?
Yes
No
I don't know
29. Do you believe that these rules ensure protection against unfair competition or other
public interest objectives?
Yes, they ensure protection against unfair competition
Yes, they ensure other public interest objectives (please specify):
No, I don’t think they ensure protection against unfair competition or any other public
interest objectives
No opinion
16
C. Sourcing/certification quality commitments
contractual agreements between suppliers and retailers regarding ethical
(social/environmental/fair trade) schemes?
certification and audit services used to certify/audit such ethical sourcing schemes?

32. Are these rules encouraging more ethical supply chains within the Internal Market?

If not, why not?
Section 3. Use of inputs

A. Employees
33. Are there any specific details of national or regional rules/agreements applying to staff
working in retail outlets?
(a) rules for working hours

No
Don't know
(b) rules for short-term vs. permanent contracts

No
Don't know
(c) rules for wage agreements

No
Don't know
(d) measures seeking to encourage/facilitate working by parents of young children

No
Don't know
(e) measures seeking to encourage/facilitate working by disabled persons

No
Don't know
17
(f) measures seeking to encourage/facilitate working by third country immigrant
citizens
No
Don't know
(g) measures seeking to encourage/facilitate working by staff aged over 50

No
Don't know
(h) other (please specify)
34. Does this regulatory framework allow for qualitative / sustainable employment growth in
the retail sector?
If not, why not?
B. Logistics
35. Are there specific national or regional rules/guidelines/codes applying to logistics in
respect of:
(a) delivery times to retail outlets/pharmacies

No
Don't know
(b) road rules that effect supply and restocking

No
Don't know
(c) truck driving on Sundays and public holidays

No
Don't know
(d) other (please specify):
C. Energy use
36 Are there any specific national or regional rules/standards on energy efficiency applying
to differing forms of retail outlets?
No
Don't know
18
37. Do you believe this encourages energy efficiency and the diffusion of new energy saving
technology within the retail sector?
If not, why not?
D. Payment systems
38. Are there any specific national/regional rules/standards on limitations applied to retailers
owning their own banks or contracting with banks to offer payment and credit
facilities?
No
Don't know
39. Are there any specific national/regional rules/standards on limitations applied to

combined credit/loyalty cards offered by retailers?
No
Don't know
40. Are there any specific national rules/standards imposing "chargeback" on credit card
use?
No
Don't know
41. Do you believe these rules allow for the use of efficient payment services within the retail
sector?
If not, why not?
Section 4. Commercial communications/ Promotions

42. Are there any specific national or regional rules/standards on joint offers and loyalty
cards?
No
Don't know
43. Are there any specific national or regional rules/standards on the use and advertising of
sales promotions by retailers (in particular discounts, premiums, promotional contest and
games)?
No
19
Don't know
44. Are there any specific national or regional rules/standards specifically applied to the use
of sales promotions for the retailing of certain products?
(a) OTC pharmaceuticals

No
Don't know
(b) Books
No
Don't know
(c) Grocery (including food and beverage) products

No
Don't know
(d) Other products (please specify which):
45. Do these rules ensure efficient, non-in-house and informative commercial communication
campaigns within the retail market?
If not, why not?
Section 5. Sales conditions.

46. Are there any specific national or regional rules/standards on opening hours of retail
outlets?
No
Don't know
47. Are there any specific national or regional rules/standards on opening hours of
pharmacies?
No
Don't know
48. Are there any specific national or regional rules/standards imposing a geographical
distribution of particular retail outlets (e.g. pharmacies)?
20
No
Don't know
49. Are there any specific national or regional rules imposing limitations on home delivery
for retail services (including pharmacies)?
No
Don't know
50. Do these rules ensure good accessibility to retail services?

If not, why not?
Section 6. After sales

51. Are there any specific national or regional rules/standards relating to liability for
damaged/faulty products?
No
Don't know
52. Are there any specific national or regional rules/standards relating to product guarantees
for which retailers have responsibility?
No
Don't know
53. Are there any specific national rules/standards relating to extended guarantees offered
by retailers?
No
Don't know
54. Do these rules ensure an efficient after sales service in the Member State?
If not, why not?
Section 7. Waste and recycling

55. Are there any specific national ore regional rules/standards relating to waste and recycling
imposed on retailers?
56. Are there any specific national or regional rules /standards relating to disposals (of
perishables)?
21
57. Do these rules ensure an efficient disposal of waste/recycling by retailers in the Member
State?
If not, why not?
22
Part B
Questions to the Member States
23
Please state the Member State you represent.

Section 1. Establishment of retail outlets

commercial development in terms of the purchase of land and establishment of retail
outlets?
No, only general rules/conditions apply.
Yes, please provide details and specify what are the criteria and procedures
applied to establish a new shop:
If yes, what is/are the public interest objective(s) justifying these specific rules?
2. Are there any specific national rules/guidelines/codes of goods practice or procedures that
impact on building requirements or set up of retail establishment, whether general or
per sector?
No
Yes, general rules exists (please describe these rules, criteria and procedures):

Yes, specific rules apply for certain sectors (please specify and provide details of
rules, criteria and procedures):
If yes, are these rules enforced by means of an authorisation procedure to put the
premises into operation (i.e. the premises would not be authorised by public health or
other competent authorities to be put into operation if the rules/guidelines, code of good
practice were not adhered to)?

commercial development in terms of the extension of retail outlets?
applied to extending or modifying an existing shop:
24

the establishment of a new pharmacy?
applied to the establishment of a new pharmacy:
5. Are there any specific national rules/codes/framework conditions applying to rental

contracts for commercial properties?
applied to rental contracts for commercial properties:
Establishment of retail businesses for certain forms of companies

A. Micro-retail businesses (business with independent owner /operator where the
business may be a secondary source of income for the owner)
6. Are there any specific national rules applying to the establishment of micro-retail
businesses (e.g. secondary on-line retail businesses run by individuals whose primary
source of income if from alternative employment)?
applied to the establishment of micro-retail businesses:
7. What are the rules/authorisations to start a micro-retail business? Are there specific rules
if the businessman has also another employment?
B. Franchise retail businesses

8. Are there any specific national rules/framework conditions applying to the
establishment of franchise retail businesses?
applied to the establishment of franchise retail businesses?
25
26
C. Vertically integrated retail businesses
9. Are there any specific national rules/framework conditions applying to upstream or
downstream vertical integration in the retail chain (for example into wholesaling by
a retailer or into a factory outlet by a supplier)?
applied to the upstream or downstream vertical integration in the retail chain:
10. Given these rules, do you believe that it is easy to integrate vertically into wholesaling
(central buying) or into retailing (factory outlet)?
If not, why not?
Section 2. Contractual relationships with suppliers

A. Commercial practices
listing and delisting fees (restrictions on levels/minimum notification periods)?
No
applied to listing and delisting fees:
shelf or in-store positioning fees?
No
applied to shelf or in-store positioning fees:
sales below cost including associated definitions of cost prices?
applied to sales below cost:
27
promotional fees for in-store or on-pack joint promotions between manufacturers
and retailers?
applied to promotional fees for in-store or on-pack joint promotions:
commercial agreements between retailers and manufacturers regarding waste recycling
and product safety costs?
applied to such commercial agreements:
B. Own label contracts

own label contracts?
applied to own label contracts:
joint sales contracts covering both discount and branded product lines?
applied to such joint sales contracts:
28
C. Sourcing/certification quality commitments
contractual agreements between suppliers and retailers regarding ethical
(social/environmental/fair trade) schemes?
No.
applied to such contractual agreements between suppliers and retailers:
certification and audit services used to certify/audit such ethical sourcing schemes?
No.
applied to such contractual agreements between suppliers and retailers:
Section 3. Use of inputs

A. Employees
20. Are there any specific national or regional rules/agreements applying to staff working
in retail outlets?
(a) rules/agreements applying to working hours

No, general rules apply
Please describe the general rules:
(b) rules/agreements applying to short-term and permanent contracts
(c) rules/agreements applying to wage agreements
(d) rules/agreements or measures seeking to encourage/facilitate working by parents of
young children
29
(e) rules/agreements or measures seeking to encourage/facilitate working by disabled
persons
(f) rules/agreements or measures seeking to encourage/facilitate working by third
country immigrant citizens
(g) rules/agreements or measures seeking to encourage/facilitate working by staff aged
over 50.
(h) other (please specify):
B. Logistics
21. Are there specific national or regional rules/guidelines/codes relating to logistics in
respect of:
(a) delivery times to retail outlets/pharmacies

No
Don't know
(b) road rules that effect supply and restocking

No
Don't know
(c) truck driving on Sundays and public holidays

No
Don't know
(d) other (please specify):
30
C. Energy use
21. Are there any specific national or regional rules/standards on energy efficiency
applying to differing forms of retail outlets?
No, there are no national or regional rules/standards on energy efficiency
No, general rules/standards on energy efficiency apply (please provide details):

Yes, please provide details and specify the rules/standards that apply:
D. Payment systems
22. Are there any specific national/regional rules/standards on limitations applied to retailers
owning their own banks or contracting with banks to offer payment and credit
facilities?
No.
Yes, there are limitations applied to retailers owning their own banks
Yes, there are limitations applied to retailers contracting with banks to offer
payment and credit facilities
23. Are there any specific national/regional rules/standards on limitations applied to

combined credit/loyalty cards offered by retailers?
No.
Yes, there are limitations applied to combined credit/loyalty cards offered by

retailers (please provide details):
24. Are there any specific national rules/standards imposing "chargeback" on credit card
use?
No.
Yes (please provide details):
31
Section 4. Commercial communications/ Promotions
25. Please provide details of national or regional rules/standards on joint offers and loyalty
cards:
What is/are the public interest objective(s) justifying these specific rules?
26. Please provide details of national or regional rules/standards on the use and advertising
of sales promotions by retailers (in particular discounts, premiums, promotional contest
and games):
27. Are there any specific national/regional rules relating to unfair commercial practices that
will continue to apply for promotions with reference to article 3.5 of Directive
2005/29/EC (Directive on unfair commercial practices)?
No
Yes, please specify which rules and why it is essential that the relevant rules
remain in place (in particular why the rules are necessary and proportionate to protect
consumers):
28. Where applicable, please provide details of national or regional rules/standards

specifically applied to the use of such promotions for the retailing of:
(a) OTC pharmaceuticals
(b) Books
(c) Grocery products(including food and beverage).

What is/are the public interest objective(s) justifying such specific rules?
Section 5. Sales conditions.

29. Please provide details of national or regional rules/standards on opening hours of retail
outlets:
30. Please provide details of national or regional rules/standards on opening hours of

pharmacies:
32
31. Please provide details of national or regional rules/standards imposing a geographical
distribution of particular retail outlets (e.g. pharmacies):
32. Please provide detail of national or regional rules imposing limitations on home
delivery for retail services (including pharmacies):
Section 6. After sales

33. Please provide details of national or regional rules/standards relating to liability for
damaged/faulty products:
34. Please provide details of national or regional rules/standards relating to product

guarantees for which retailers have responsibility:
35. Please provide details of national rules/standards relating to extended guarantees

offered by retailers:
Section 7. Waste and recycling

36. Please provide details of national ore regional rules/standards relating to waste and
recycling imposed on retailers:
37. Please provide details of national or regional rules /standards relating to disposals (of
perishables):
33

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Internal Market and Services DG Director General: Etail Marketing Monitoring

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EUROPEAN COMMISSION

Internal Market and Services DG

RETAIL MARKETING MONITORING

I look forward to cooperating with you in this exercise.

European Commission, B-1049 Brussel - Belgium. Telephone: (32-2) 299 11 11.

It is an open questionnaire addressed to Member States authorities as well as European and

- Part B (Member States and national authorities), 37 questions, primarily relating to

1. Establishment Question a Questions 1-19 Questions 1-10

Name of organisation/business (where appropriate):

Postal and e-mail address:

Electronic goods Recreational goods (*)

(*) (e.g. books, music, films, toys and specialised

Establishment Waste recycling

In which Member State do you operate?

Austria Finland Latvia Romania

- Questions (a) – (h) seek to provide a snap-shot of where you

- Questions 1 – 42, seek to provide a more detailed picture of the

Austria Finland Latvia Romania

Establishment of retail outlets (see also the main Questionnaire section 1)

Commercial development in terms of the purchase of land and establishment of

Building requirements or requirements to set up of retail establishment (general

The modification or extension of existing retail outlets?

The establishment of a new pharmacy?

Rental contracts for commercial properties.

Business/tax registration perspective for Micro-retail businesses (business with

Conditions applying to the establishment of a franchised retail business?

Conditions applying to upstream or downstream vertical integration in the retail

Conditions applying to upstream or downstream vertical integration in the retail

Conditions applying to listing and delisting fees (restrictions on levels/minimum

Conditions applying to own label contracts.

Conditions applying to contractual agreements between suppliers and retailers

Conditions applying to certification and audit services used to certify/audit such

Conditions applying to payment delays.

Use of inputs. (see also the main Questionnaire section 3)

rules for working hours

rules for short-term vs. permanent contracts

rules for wage agreements

measures seeking to encourage/facilitate working by mothers

measures seeking to encourage/facilitate working by disabled

measures seeking to encourage/facilitate working by third country immigrant

measures seeking to encourage/facilitate working by staff aged over 50

other (please specify):

on energy efficiency applying to differing forms of retail outlets

on limitations applied to combined credit/loyalty cards offered by retailers?

imposing "chargeback" on credit card use?

Commercial communications/ Promotions (see also the main Questionnaire section 4)

joint offers and loyalty cards?

Sales conditions (see also the main Questionnaire section 5)

opening hours of retail outlets?

opening hours of pharmacies?

geographical distribution of particular retail outlets (e.g. pharmacies)?

limitations on home delivery for retail services (including pharmacies).

liability for damaged/faulty products?

product guarantees for which retailers have responsibility?

extended guarantees offered by retailers?

Waste and recycling (see also the main Questionnaire section 7)

waste and recycling imposed on retailers?

disposals (of perishables)?

Please state the Member State you are responding about.

Austria Finland Latvia Romania

Section 1. Establishment of retail outlets

1. Have you experienced any problems or difficulties linked to national regulations in