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( “O nosso negócio é preservar e melhorar a vida humana. Todas as nossas
acções devem ser avaliadas com base no cumprimento deste objectivo.”
X%,<7(J#/8
AJ#0n6-,)'(`',*'/%3-)/'C
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oMudar o mundo através da tecnologia.”
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4%,')6( 0'( %*+,%6'7( %( '( `",*'( /"*"( %66'6( %6-,'-U4)'6( ),K"( 6%,( ,%`1%/-)0'6( #"6(
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T%@%( $'@%,( ,%`%,M#/)'( '"6( -)+"6( 0%( +,"03-"6( L3%( '( %*+,%6'( "`%,%/%7(
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“A nossa missão é oferecer a todos os nossos clientes um meio de locomoção a
pequenas distâncias para pessoas e cargas, com um grau de confiança superior aos
produtos oferecidos por empresas semelhantes no mundo inteiro.”
( ;1%@'0",%6([-)6
Amf0%,(#"(`'2,)/"(0%(%1%@'0",%6C
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“Comercializar veículos desenvolvidos e fabricados nos Estados Unidos, líderes
mundiais em qualidade, custo e satisfação do cliente, através da integração de pessoas,
tecnologia e sistemas empresariais, transferindo conhecimento, tecnologia e experiência
a toda a General Motors.”
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@')(+%,*)-),('('#R1)6%(0"('*2)%#-%()#-%,#"(%(%S-%,#"(0'(%*+,%6'8(
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a. Ambiente externo (oportunidades
e ameaças):
[6(`'/-",%6(%S-%,#"6(L3%()#`13%#/)'*('(63'(%*+,%6'(+"0%*(6%,(0%(0")6(
-)+"68(;*(+,)*%),"(-%*"6('6(`",&'6(*'/,"'*2)%#-')67("3(6%h'7('()#`13M#/)'(0"6(
`'/-",%6( 0%*"4,R`)/"67( %/"#5*)/"67( -%/#"154)/"67( +"1f-)/"67( 1%4')67( 6"/)')6( %(
/31-3,')68( ;*( 6%43#0"( -%*"6( "6( `'/-",%6( *)/,"'*2)%#-')67( "3( 6%h'7( 'L3%1%6(
`'/-",%6( L3%( '`%/-'*( '+%#'6( '( 63'( %*+,%6'( "3( 3*'( R,%'( *')6( +%L3%#'( 0%(
)#`13M#/)'7( /"*"( 6%#0"( /"#63*)0",%67( /"#/",,%#-%67( /'#')6( 0%( 0)6-,)23)&K"( %(
`",#%/%0",%68
?L3)( 0%@%*( 6%,( %#/"#-,'0'6( '6( "+",-3#)0'0%6( L3%( "( '*2)%#-%( #"6(
/"1"/'8( ;6-'6( +"0%*( 6%,( "( 63,4)*%#-"( 0%( #"@'6( -%/#"1"4)'67( #"@"6( #)/$"6(
=)'4"(>%)6(?1@%6(A-'1@%6B6-30%#-80%)83/8+-C(D(EFFG H
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0%( *%,/'0"7( "3( '1-%,'&l%6( `'@",R@%)6( 0"( '*2)%#-%( +"1f-)/"D%/"#5*)/"7( %-/8(


?6( "+",-3#)0'0%6( 0%@%*( 6%,( /1'66)`)/'0'6( %*( -%,*"6( 0%( '-,'/-)@)0'0%( %(
+,"2'2)1)0'0%(0%("/",,M#/)'8
?6( '*%'&'6( 0"( %S-%,)",( 6K"( -"0'6( 'L3%1'6( /"#0)&l%6( )*+"6-'6( +%1"(
'*2)%#-%7(L3%7(6%(#K"(`",%*(-"*'0'6(+,%/'3&l%6(),K"(,%631-',(#3*(0%/,U6/)*"(
0%(@%#0'6("3(2')S'(0%(@'1",(+','("(/1)%#-%(%(%*+,%6'8(T%@%(6%,('@'1)'0'6(%*(
-%,*"6(0%()*+",-.#/)'(%(+,"2'2)1)0'0%(0%("/",,M#/)'8
(
b. Ambiente interno (forças e fraquezas):
[( %6-'0"( )#-%,#"( 0'( %*+,%6'( %6-R( +'-%#-%( #'6( `",&'6( %( `,'L3%b'6(
%#/"#-,'0'68(?6(`",&'6(%(`,'L3%b'6(6K"('@'1)'0'6(+%1"(#f@%1(0%(0%6%*+%#$"(%*(
,%1'&K"(j(/"#/",,M#/)'7(%(4,'3(0%()*+",-.#/)'8
(
?1)'0"('(%6-'('#R1)6%(0%@%*(-'*2U*(63,4),(L3')6("6(]'/-",%6(!,f-)/"6(0%(
Q3/%66"( A]!Q6C7( /"*+%-M#/)'6( /$'@%( 0'( %*+,%6'7( `",&'6( /"#/",,%#/)')67( %( "6(
,%631-'0"6(0"6("3-,"6()#6-,3*%#-"6(0%('#R1)6%(%6-,'-U4)'7(L3%(`"4%*(0"(.*2)-"(
0%6-%(0"/3*%#-"7(*'6(L3%("(%*+,%%#0%0",(0%@%(/"#$%/%,(+','(6'2%,(L3')6("6(
L3%(*%1$",(6%('0%L3'*(j('#R1)6%(L3%(+,%-%#0%(`'b%,8(
(
c. Objectivos:
g( *3)-"( )*+",-'#-%( L3%( 3*'( %*+,%6'( -%#$'( "6( 6%36( "2h%/-)@"6( 2%*(
0%`)#)0"68(!"*"(6%(/"6-3*'(0)b%,7(oL3'1L3%,(/'*)#$"(U(@R1)0"(+','(L3%*(#K"(
6'2%( +','( "#0%( L3%,( ),p8( ?( +'1'@,'D/$'@%( +','( '( /"#6-,3&K"( 0"6( "2h%/-)@"6( U(
L3%(%1%6(6%h'*(QX?>=:
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%!+%/f`)/"6
"%#63,R@%)6
#-)#4f@%)6
$%1%@'#-%6
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9",( @%b%6( U( 0)`f/)1( 0)6-)#43),( '6( *%-'6( 0"6( "2h%/-)@"68( ?6( *%-'6( 6K"( "6(
,%631-'0"6( 4%,')6( L3%( '( %*+,%6'( 0%6%h'( '-)#4),8( [6( "2h%/-)@"6( 6K"( '6( %-'+'6(
#%/%66R,)'6(j(/"#L3)6-'(0'6(*%-'68
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d.
e. Definição de estratégia:

e%6-%( *"*%#-"( @"/M( hR( %6-R( /"#6/)%#-%( 0'6( `",&'6( %( `,'L3%b'6( 0'( 63'(
%*+,%6'7(/"#$%/%(*%1$",("('*2)%#-%(L3%("(,"0%)'7(%(hR(6'2%(+",("#0%(L3%,(),8(
9",()66"(%6-R('+-"('(`",*31',('(63'(%6-,'-U4)'8(
[6(-)+"6(0%(%6-,'-U4)'6(L3%(6%(+"0%*(-"*',(%6-K"(,%63*)0"6(#"(L3'0,"(
6%43)#-%:
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