can be very influential behind the scenes and unbeknown to the consultant,

can facilitate or hinder the progress of the project.

F. Ultimate clients – are the total community that will be affected by the
consultant’s intervention. This will include members of the organization and,
possibly, members of the organizations which come into contact with the
client organizations. The ultimate client group forms the universe of whose
interests the consultant must take account when progressing with the
project.

6. What are the groups of clients that CPA’s can provide management advisory
services?

a) Privately-owned business firms

b) Governmental agencies and organizations
c) Not-for-profit nongovernmental organizations
d) Professional associations
e) Others
7. In what ways can a consultant add value to a client?

a) Provision of information
b) Provision of specialist expertise
c) Provision of new perspective
d) Provision of support for internal arguments
e) Provision of support in gaining a critical resource
f) Facilitating organizational change

CHAPTER 4
1. Describe the nature of the following skills that consultants must possess:
 Technical skills
These include understanding and experience in technical discipline
such as information technology, marketing, engineering and
organizational behavior.

 Interpersonal skills
These include personal attributes that make an individual amiable
among people and effective in accomplishing desirable objective
through people.

 Consulting processing skills

These involve the ability to understand and use the following approach
in solving business problems:

• Identify the cause of problems

• Identify alternative solutions
• Select the most desirable alternative
• Implement solution
2. In what ways may person wanting to become management consultant acquire
the technical, interpersonal and consulting process skills?

• Technical Skills:

Technical training and common core requirement:

1. Communication

2. Mathematics

3. Computer Data Processing

• Interpersonal Skills:

1. Intelligence for legal thinking

2. Integrity

3. Objectivity

4. Understanding of people

5. Judgment

6. Courage

7. Ambition

8. Psychological maturity

9. Physiological equilibrium

10.Relationships-building skill

3. Give the reasons why consultant must possess the following skills

 Technical skills

Technical skills will enable the consultant to thoroughly

understand the nature of the problem.

 Interpersonal skills

Interpersonal skills provide the consultant with attributes that

make an individual amiable with people in the workplace
environment.

 Consulting process skills

 It will enable the consultant to point out directly the obstacles
and understand the solution that will see it.

4. What are some of the factors that determine the degree of competence required
in particular MAS engagement? Explain briefly.

 Length of education

Under-graduate programs help develop tolerance for the

uncertainty and ambiguity inherent in business problems.

 Type of education

Education programs usually a technical degree and a general

degree. For instance, a person might obtain a general business
degree at a bacheor’s level and specialize in information
technology after earning a master’s degree in computer science
and information management.

5. How my competence and proficiency in MAS work be acquired and developed by

CPA?
Through acquisition of business degree essential for consultancy and
honing of rapport building skills to blend in and get along with people in the
workplace environment. It is also important to acquire consulting process skills to
be able to do well in the task of