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CORPORATE LEADERSHIP COUNCIL JUNE 2004

www.corporateleadershipcouncil.com

LITERATURE KEY FINDINGS


Interview Questions to Assess Competencies

The following is a sampling of interview questions used to assess specific competencies


in candidates.

LEADERSHIP
Leadership—The ability to take List two characteristics that you feel you possess that make you a sensitive, effective
the role as a leader of a team or leader. Give specific examples for each to show how you applied them to your work
work group; it implies the setting.1
desire to lead others.
Describe a situation when you had to ensure that your “actions spoke louder than your
words” to a team. Were you able to convey your message effectively through actions?2

Describe a time when you inspired others to reach a common goal.3

PLANNING
Planning—The ability to develop Tell me about a time when you delayed responding to a situation until you had time to
plans and achieve short and/or review the facts and plan your response effectively, even though there was pressure to
long term organizational goals. act quickly.4

In job situations you may be pulled in many different directions at once. Tell me about a
time when you had to respond to this type of situation. How did you manage yourself
and your time?5

Describe a time when things didn’t turn out as you had planned. What did you do to
analyze the situation and how did you address the issue?6

STRATEGIC THINKING

Strategic Thinking—The ability How does the work you are currently doing affect your organization’s ability to meet its’
mission and goals? Do you think your work is important? If yes, why? If no, why not?7
to develop strategies and goals
that recognize business issues, Tell me about a specific time when you made a suggestion to improve the quality of the
opportunities, and environment. work done in your unit. How was your suggestion received? Tell me about a specific
time when you made a suggestion to improve the efficiency of your unit. How was that
suggestion received?8

Describe the culture of your organization and give an example of how you work within
this culture to achieve a goal.9

Describe a time you created a strategy to achieve a longer term business objective.10

Tell me about a time when you were in charge of a project and, in order to achieve your
goal for that project, you had to let others help you. What were the circumstances? How
did you assign the work? Were you able to achieve your goal successfully?11

 2004 Corporate Executive Board


CATALOG NUMBER: CLC127W65J
CORPORATE LEADERSHIP COUNCIL PAGE 2
INTERVIEW QUESTIONS TO ASSESS COMPETENCIES KEY FINDINGS

RESULTS ORIENTED

Results Oriented—The ability to Describe a time when you went over and above your job expectation. What motivated
you to put forth this extra effort? How did you feel when the job was finished? Did
focus on project goals and meet others realize you had put forth the extra effort? What feedback did you get for your
objectives within a time frame. effort?12

We often have to push ourselves harder to reach a target. Give us a specific example of
when you had to give yourself that extra push.13

Describe something you have done to maximize or improve the use of resources beyond
your work unit to achieve a goal.14

INTERPERSONAL RELATIONS

Interpersonal Relations— Give an example of a situation where the group of people you worked with on a regular
The desire to understand others basis had a serious conflict. What was the conflict about? How were you involved in the
and their concerns and to conflict? What was the outcome?15
initiate and develop
Explain a situation where you met resistance from your staff or work group about a
relationships with others. directive that was mandated. Explain your role by describing dialogue related to the
situation. Specifically what measures did you incorporate? What did you learn about
group resistance? What was the ultimate outcome?16

Tell me about a specific time when a co-worker was experiencing significant personal
problems that were affecting their work. What did you do to assist the co-worker and
help them with their situation? Were your efforts successful? How did you know they
were or were not successful?17

Tell me about a time when you were able to build a successful relationship with a difficult
person.18

COMMUNICATION
A part of this job is documenting your work. On a scale of 0 to 10 with 10 being excellent
Communication—The ability to writing skills, how would you rate your writing ability? Give a specific example of the
effectively express ideas in types of documents you write routinely. What feedback do you get from your supervisor
written and oral context. on your writing skills?19

Describe a situation you were involved in that required a multi-dimensional


communication strategy. Were you effective in handling that situation?20

Tell me about a time when you really had to pay attention to what someone else was
saying, actively seeking to understand their message? How did this challenge affect the
manner in which you portray important messages to others?21

Tell me about a time when someone misunderstood something you said or wrote. How
did you make yourself clear? What was the outcome?22

 2004 Corporate Executive Board


CORPORATE LEADERSHIP COUNCIL PAGE 3
INTERVIEW QUESTIONS TO ASSESS COMPETENCIES KEY FINDINGS

TEAMWORK
Tell me about a specific time when those with whom you were working could not agree
Teamwork—A genuine intention upon the course of action. How did you approach the situation and what was the
to work co-operatively with outcome?23
others; the desire to be a part of
a team and contribute to Tell me about a time when you had to deal with two very different co-workers who could
organizational and team goals. not be treated the same way. How did you deal with each? How did you decide what
you were going to do? How well did your intervention with each employee work?24

Describe a situation where you were successful in getting people to work together
effectively.25

Give me an example of a time when working with others produced something more
successful than if you had completed it on your own. What were the advantages of
working with others in a team? What are some disadvantages of working in a team that
you have encountered in the past?26

ADAPTABILITY/FLEXIBILITY
Describe a change in your work you have personally had to make in the last couple
Adaptability/Flexibility—The
years. At the time, how did you feel about making the change? What did you do to
ability to adapt to working make the change? How do you feel about the change now?27
effectively within a variety of
situations; adapts Tell me about a new procedure you had to learn in your job. Tell me what specifically
enthusiastically to organizational was the hardest aspect of learning the new procedure. Tell me specifically what you
change and to changes in liked best about learning the new procedure. How well is the new procedure working
job demands. now?28

Describe a major change you have made in the past two years. How did you accomplish
the change? What difficulties did you encounter and how did you work through the
difficulties? What personal factors assisted you in making the change? Would you do
anything differently if you had to do it again?29

Tell me about a time when you received accurate, negative feedback from a co-worker,
boss, or customer. How did you handle the evaluation? How did you utilize the
evaluation to make a change in your work?30

INNOVATION
Innovation—An effort to seek Describe something you have done that was new and different for your organization that
out innovative solutions and improved performance and/or productivity. 31
champion continuous
improvement in all aspects Tell me about a time when you identified a new, unusual, or different approach for
of the business. addressing a problem or task. 32

Tell me about a recent problem that came up in your work for which old solutions would
not work. How were you able to solve this problem?33

 2004 Corporate Executive Board


CORPORATE LEADERSHIP COUNCIL PAGE 4
INTERVIEW QUESTIONS TO ASSESS COMPETENCIES KEY FINDINGS

PROBLEM SOLVING
Explain the approach you use for performance improvement. Explain specifically how
Problem Solving—The ability to you identify performance-related problems, what strategies you incorporate to measure
understand a situation, task, or the impact of the problems, how you deal with the problems, and how you measure
problem by breaking it down into success or failure. Track a problem you have dealt with from identification to closure.34
smaller pieces using a systematic
approach and to identify patterns What kinds of measures have you taken to make sure all of the small details of a project
and connections between or assignment were done? Please give a specific example.35
situations that are not
Tell me about a time when you had to identify the underlying cause of a problem. How
obviously related. did that analysis help you to solve the problem more effectively?36

Tell me about at time when you anticipated a potential problem and developed
successful preventative measures.37

DEVELOPING OTHERS

Developing Others—The ability Tell me about a situation at work where you realized a person, perhaps a co-worker,
needed help. How did you realize the person needed assistance and what did you do?
to provide motivation, guidance,
What was the outcome of the situation?38
suppor,t and feedback to others
and to accurately assess Tell me about a specific time when others in your work group were having difficulty
strengths. understanding how their work interfaced with the work of other units, and the impact
changes they made had on those other work groups. What specific things did you do to
assist your co-workers to better understand the relationship of your work to that of others
in the organization? What specific things did you do to ensure that changes within your
group were not detrimental to other work groups?39

Describe a time when you provided feedback to someone about their performance. How
did they receive the feedback and how did it help them strengthen their performance?40

CUSTOMER FOCUS
Customer Focus—The desire to Tell me about a specific time when you resolved a difficult customer complaint. What did
understand and anticipate you do? What was the outcome?41
internal/external customer needs
and take action to meet or exceed In your current job, who are your external customers? Specifically, how do you get
satisfaction feedback from your customers? Give specific examples of how you have
these needs.
used both negative and positive feedback.42

Give an example of how you have improved the experience of one of your customers.
How did you determine improvement was needed and how have you determined the
effectiveness of the improvement?43

Tell me about a time when you had to take on extra duties or make some other sacrifice
(such as changing your duty hours) in order for an overall improvement in the service of
your unit to its customers to occur. How did you feel about making the change? What
did you say to co-workers and supervisors about the change? How do you feel about
the change now? Has it produced better service to your customers?44

Give me an example of how you have been able to develop a close, positive relationship
with one of your customers. 45

Describe a particularly trying customer complaint or resistance you had to handle. How
did you react and what was the outcome?46

Sooner or later we all have to deal with a customer who has unreasonable demands.
Think of a time when you had to handle unreasonable requests. What did you do and
what was the outcome?47

 2004 Corporate Executive Board


CORPORATE LEADERSHIP COUNCIL PAGE 5
INTERVIEW QUESTIONS TO ASSESS COMPETENCIES KEY FINDINGS

1
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III,"
Performance Based Interviewing (20 March 2002). (Obtained through http://www.va.gov/pbi/PBIQuestI-III.doc).
[Accessed 17 June 2004].
2
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?" Government of Alberta
Personnel Administration Office (21 August 2002).
(Obtained through http://www.pao.gov.ab.ca/toolkit/assessing/competency-based-interview.htm). [Accessed 17 June 2004].
3
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
4
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide,”
Oregon Department of Consumer and Business Services (April 2003).
(Obtained through http://www.cbs.state.or.us/rsl/pdf/managersguide.pdf). [Accessed 17 June 2004].
5
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
6
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
7
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
8
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
9
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
10
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
11
Author Unknown, "Interviewing Guide: How to Sell While You Tell," Iowa State Career Services (August 1995).
(Obtained through http://www.careers.iastate.edu/Students/Career_Development/Interviewing_Guide.asp#two).
[Accessed 17 June 2004].
12
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
13
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
14
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
15
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
16
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
17
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
18
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
19
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
20
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
21
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
22
Author Unknown, "Interviewing Guide: How to Sell While You Tell."
23
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
24
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
25
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
26
Author Unknown, "Interview Questions Guide and Sample Interview Questions,"
California State University at Bakersfield Office of Human Resources (3 September 2003).
(Obtained through http://www.csubak.edu/BAS/hr/recruit/IQ.pdf). [Accessed 17 June 2004].
27
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
28
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
29
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
30
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
31
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
32
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
33
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
34
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
35
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
36
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
37
Author Unknown, "Interview Questions Guide and Sample Interview Questions."
38
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
39
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
40
Author Unknown, "Competency Based Interview Questions: How Many Can You Answer (Well)?"
41
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
42
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
43
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
44
Author Unknown, "Performance Based Interview Questions for Eight Core Competencies Levels I, II, and III."
45
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
46
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”
47
Author Unknown, “Customer Service Focused Interview and Selection Process Managers' Guide.”

 2004 Corporate Executive Board

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