Release Notes: BMC Performance Manager Express

Release Notes
BMC Performance Manager Express

for Servers
Version: 2.7.00
January 7, 2009
BMC Software is releasing version 2.7.00 of the BMC Performance Manager Express
for Servers product. These release notes provide information about the enhancements
and resolved problems in this release. The information in this document supplements
and supersedes information in the BMC Performance Manager Express product
manuals.
NOTE
Details about recent patches for this product are available from the BMC Software Customer
Support website at http://www.bmc.com/support_home. Before installation, BMC Software
recommends that you check the website to determine whether patches or zaps are available
for this product.
The following topics are discussed:
Overview of BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 2

What’s new . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
New features in BMC Performance Manager Express for Servers - Windows . . . 3
New features in BMC Performance Manager Express for Servers - UNIX/Linux 7
What’s changed in BMC Performance Manager Express for Servers - UNIX/Linux 13
System Uptime parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
System Description parameter updated. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Open issues and resolutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open issues that affect all solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open issues in BMC Performance Manager Express for Servers - Windows . . . 14
Open issues in BMC Performance Manager Express for Servers - UNIX/Linux 15
Open issues in BMC Performance Manager Express for Servers - Log
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Corrected problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Requirements and supported resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Product requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Operating system support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Internationalization and localization support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Installation information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Support for BMC Performance Manager Express for Servers. . . . . . . . . . . . . . . . . . . . 22
*97137*
*97137*
*97137*
Overview of BMC Performance Manager Express for Servers
Levels of support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Product documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Where to view the latest product information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
How to order the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Customer support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Overview of BMC Performance Manager

Express for Servers
BMC Performance Manager Express for Servers provides the ability to monitor and
manage your Microsoft Windows, UNIX®, and Linux® environments, including log
files. The product monitors IT infrastructure elements using remote methods such as
Windows Management Instrumentation (WMI), System Monitor (known as
Performance Monitor or Perfmon in earlier versions of Windows), and secure shell
(SSH). These methods allow agentless monitoring.
This version of BMC Performance Manager Express for Servers includes the
following components:
Component Version
BMC Performance Manager Express for Servers - Windows 2.7.00
BMC Performance Manager Express for Servers - UNIX/Linux 2.7.00
BMC Performance Manager Express for Servers - Log 2.6.30 (not updated in this
Management release)
What’s new
This section describes the new features and capabilities for each component.
2 Release Notes January 7, 2009

New features in BMC Performance Manager Express for Servers - Windows
New features in BMC Performance Manager Express for

Servers - Windows
This section describes new features in the Windows application classes.
Support for Windows Server 2008 Core Enterprise Edition

This release adds support for Windows Server 2008 Server Core Enterprise Edition.
Monitoring of Microsoft Hyper-V environment

This release adds monitoring of Microsoft Windows Hyper-V systems. The Hyper-V
application class discovers on systems with Microsoft Hyper-V if the Windows
category is selected.
NOTE
When configuring an element to monitor a Windows Vista or Windows Server 2008
computer, you must choose the Windows application class. For complete information on
application classes, see the Help.
New application class

This release contains the following new application classes.
Hyper-V application class
The Hyper-V application class monitors the Microsoft Windows Hyper-V systems.
This application class appears only if the configured elements have Hyper-V enabled.
Logical Processors application class
The Logical Processors sub-application class appears under the Hyper-V application
class, and it contains instances of the logical processors.
Partitions application class
The Partitions sub-application class appears under the Hyper-V application class, and
it contains instances of the partitions. Note that, for root partitions, we show only the
State and Status parameters.
BMC Performance Manager Express Version 2.7.00 for Servers 3

Virtual Processors application class
An instance of this sub-application class appears under each partition, and it contains
instances of the virtual processors, with their details.
New parameters
This release adds the following new parameters under the application classes
specified in Table 1.
Table 1 New parameters for BMC Performance Manager Express for Servers -
Windows (part 1 of 4)
Parameter Operating System Description
Hyper-V application class Windows Server
2008 64-bit
Logical Processors provides the number of logical processors
present in the system
Virtual Processors provides the number of virtual processors
present in the system
Partitions provides the number of partitions (virtual
machines) present in the system
Total Pages provides the number of bootstrap and
deposited pages in the hypervisor
Monitored Notification provides the number of monitored
notifications registered with the hypervisor
Logical Processor
application class
Context Switches provides the rate of virtual processor context
switches on the processor
Scheduler Interrupts provides the rate of hypervisor scheduler
interrupts on the processor
Guest Run Time provides the percentage of time spent by the
processor in guest code
Hypervisor Run Time provides the percentage of time spent by the
processor in hypervisor code
Total Run Time provides the percentage of time spent by the
processor in guest and hypervisor code
Total Interrupts provides the rate of hardware and
hypervisor interrupts
Logical Processors
application class
Total Context Switches provides the total rate of virtual processor
context switches for all processors
Total Scheduler Interrupts provides the total rate of hypervisor
scheduler interrupts for all processors

Total Guest Run Time provides the total percentage of time spent
by all processors in guest code
Total Hypervisor Run Time provides the total percentage of time spent
by all processors in hypervisor code
Total Run Time provides the total percentage of time spent
by all processors in guest and hypervisor
code
Total Interrupts provides the total rate of hardware and
hypervisor interrupts for all processors
Partitions application class
Memory Allocated provides the Total memory allocated to the
partition (virtual machine)
State provides, in text format, one of the following
possible states for the partition:
■ Enabled
■ Paused
■ Starting
■ Snapshotting
■ Migrating
■ Saving
■ Pausing
■ Resuming
■ Unknown
■ Disabled
■ Suspended
■ Stopping
■ Deleted
Status provides the status of a partition as 0, 1, or 2,
with respect to its state, using the following
definitions:
■ 0 = Enabled
■ 1 = Paused, Starting, Snapshotting,

Migrating, Saving, Pausing, or Resuming
■ 2 = Unknown, Disabled, Suspended,

Stopping, or Deleted
Uptime provides the total amount of time, in hours,
since the virtual machine was last turned on
Virtual Processors provides the number of virtual processors of
the partition (virtual machine)
Worker Process ID provides the identifier for the process under
which this virtual machine is running

Virtual Processors
application class
Limit provides the total resources available to a
virtual machine, or the virtual machine limit
Reserve provides the percentage of the total
resources available to a virtual machine that
is reserved
Weight specifies how Hyper-V allocates resources to
this virtual machine, or the relative weight
Virtual Processor
application class
Guest Run Time provides the percentage of time spent by the
virtual processor in guest code
Hypervisor Run Time provides the percentage of time spent by the
virtual processor in hypervisor code
Total Intercepts provides the rate of hypervisor intercept
messages
Total Run Time provides the percentage of time spent by the
virtual processor in guest and hypervisor
code
System application class
System Call Rate provides the number of system calls per
second
System Description provides the following information about the
system:
■ Operating System
■ System Vendor
■ System Model
■ System Information
■ Baseboard Vendor
■ Baseboard Model
■ CPU Vendor
■ CPU Model
■ CPU Description
■ Maximum Clock Rate
■ Maximum Processors
System Uptime displays the difference between the start
time and the current time in seconds
Virtualized Instance checks whether the operating system is
running under a virtual machine
Paging File application
class
Total Swap Space provides the total size of the page file, in
megabytes, that is available for swapping

New features in BMC Performance Manager Express for Servers - UNIX/Linux
Memory application class
Paging In Rate provides the rate at which pages are read
from the disk to resolve hard page faults
(number of pages of input per second)
Paging Out Rate provides the rate at which pages are written
to the disk to free up space in physical
memory (number of pages of output per
second)
Physical Memory Used provides the amount, in megabytes, of
committed virtual memory, that is, the
amount of physical memory that has space
reserved on the disk paging files
Scans provides the rate at which the disk was read
to resolve hard page faults (number of pages
read per second)
Virtual Memory provides the amount, in megabytes, of
Configured virtual memory that is configured (total
amount of RAM added to amount of paging
space)
Virtual Memory Used provides the amount, in megabytes, of
virtual memory that is currently used
New features in BMC Performance Manager Express for

Servers - UNIX/Linux
This section describes new features in the UNIX and Linux application classes.
Support for additional platforms

This release adds support for the following platforms:
■ Red Hat Enterprise Linux AS and ES, version 5.2

■ Suse Linux Enterprise Server, version 10 SP2

Filtering of disk instances

You can now use a regular expression to specify which disks are monitored. Use this
feature to avoid creating a large number of instances in the Portal.
To include specific disk instances for monitoring, use the regular expression in the
Disk Include Regex configuration property of the specific UNIX OS application, for
example, Solaris or Linux. The egrep command is used for regular expression
evaluation; therefore, it should be present on the monitored element. The default
regular expression is ".*", which specifies all disk instances for monitoring.
In the following examples of how to use regular expressions to limit the disk
instances created for monitoring, the disk names are ssd1, ssd2... ssd2287, md0,
md1...md50:
■ If you want to monitor the first 100 disks (ssd0-ssd99), you would use the
following regular expression:
(^ssd[0-9] |^ssd[0-9][0-9]) [Spaces are very important because they play a part in the
search patterns]
■ If you want to monitor only disks starting with m, you would use the following
regular expression:
^m[a-z0-9]+
■ If you want to monitor a particular disk, you would enter ^diskname, followed by a
space. For example,
^ssd2284space
New application classes

This section lists the new application classes.
Network Interfaces application class
The Network application class includes the new child application class, Network
Interfaces. This application class displays all the instances of network interfaces
except the Loop Back interface. This sub-application class is currently supported only
on AIX and Solaris platforms.
For a list of the new parameters in the Network Interfaces application class, see
Table 2 on page 10.

Solaris Logical Domains application class
The Solaris Logical Domains (LDOM) application class has been added for this
release. This application class is loaded only if the element added is a primary
domain. If the element is not a primary domain, this application class does not appear
on the Portal.
NOTE
The monitoring user must have the ability to read LDOM configurations. The user must have
the solaris.ldoms.read privilege. This privilege is set in the /etc/user_attr file.
For a list of the new parameters in the Solaris LDOM application class, see Table 2 on
page 10.
Projects application class
The Projects application class is a child class of Zones and represents all instances of
active projects.
Resource Capping application class
The Resource Capping application class is a child class of Projects and is loaded only
when the project is capped.
NOTE
■ To monitor the Zones and their related parameters and application classes (the Projects
and Resource Capping application classes), set the following line in the /etc/user_attr file:
userName::::profiles=Zone Management;defaultpriv=all
Enter the userName for the monitoring user.
■ Various features, such as CPU cap for zones and projects, are added in different updates
of the Solaris 10 operating system. To monitor such features with BMC Performance
Manager Express for Servers - UNIX/Linux, ensure that the operating system you are
running supports these features.

New parameters
This release adds the following new parameters under the application classes
specified in Table 2.
UNIX/Linux (part 1 of 3)
Operating
Parameter System Description
CPU application class
CPU User Solaris, AIX provides the percentage of CPU in user
mode
CPU System Solaris, AIX provides the percentage of CPU in system
mode
CPU I/O Wait Solaris, AIX provides the percentage of CPU in I/O wait
CPU Idle Solaris, AIX provides the percentage of CPU in idle
Disks application class
Disk IO Rate Solaris, AIX provides the rate of I/O in megabytes per
second
Network Interfaces Solaris, AIX
application class
Address Solaris, AIX provides the address of the network
interface
Network Bandwidth Solaris, AIX provides the amount of bandwidth, in
Utilization megabytes that is used by the network
Network Byte Rate Solaris, AIX provides the number of bytes that the
network transmits per second
Network Errors Solaris, AIX provides the number of network input and
output errors that occur per second
Memory application class Solaris, AIX
Scan Rate Solaris, AIX provides the rate, in megabytes per second,
that system scans
Shared Memory Utilization Solaris, AIX provides the amount of shared memory
that is used
Zones application class Solaris
Zone CPU Shares Solaris provides the number of CPU shares that
are used by the zone
Zone CPU Utilization Solaris provides the number of CPU shares that
are used by the zone
Zone Memory Utilization Solaris provides the percentage of CPU that is
used by the zone
Zone Number of Processes Solaris provides the number of processes that are
used by the zone
Zone Resident Set Size Solaris provides the amount, in megabytes, of the
resident set size of the zone

Operating
Zone Swap Space Used Solaris provides the amount, in megabytes, of the
swap space that is used by the zone
Projects application class Solaris
Project CPU Utilization Solaris provides the percentage of CPU that is
used by the project
Project Details Solaris provides the following information about
the project:
■ Project ID
■ Project Number of Processes
■ Project Memory Used
Project Resident Set Size Solaris provides the size, in megabytes, of the
resident set for the project
Project Swap Space Used Solaris provides the amount, in megabytes, of
swap space that is used by the project
Resource Capping application Solaris
class
Attempted Page Out Solaris provides the number of page outs, in
megabytes, that were attempted
CPU Cap Utilization Solaris provides the percentage of the total CPU
capacity that is used
Page Out Solaris provides the number of page outs, in
megabytes
Resident Set Size Used Solaris provides the percentage of the total
resident set size that is used
Total Resident Set Size Solaris provides the total size, in megabytes, of the
resident set
Total Virtual Memory Size Solaris provides the size, in megabytes, of the total
virtual memory
Pools instance application Solaris
class
Pool CPU Idle Time Solaris provides the percentage of CPU that is idle.
Pool CPU Utilization Solaris provides the percentage of CPU that is in
use
Pool CPU I/O Wait Solaris provides the percentage of CPU that is in
I/O wait time
Pool Assigned Processors Solaris provides the number of processors that are
assigned to the pool

Operating
Solaris Logical Domains Solaris
application class
Domain Uptime Solaris provides the uptime for the domain
CPU Utilization Solaris percentage of CPU that is used by the
domain
Memory Allocated Solaris amount of memory, in gigabytes, that is
allocated to the domain
Virtual CPU Count Solaris displays the virtual CPU count
Domain Status Solaris provides the status of the domain using the
following units:
■ 0 = Active State
■ 1 = Bound State
■ 2 = Inactive State
Domain Role Solaris displays the current role of the domain,
from among the following possible roles:
■ Control domain - creates and manages

other logical domains and services by
communicating with the Hypervisor
■ Service domain - provides services

such as a virtual network switch or a
virtual disk service to other domains
■ Guest domain - represents a virtual

machine that uses the services
provided by the I/O and service
domains, and is managed by the
control domain
■ Control and Service domain - manages

both the control and service domains
Domain Details Solaris provides details about the domain in a text
string

What’s changed in BMC Performance Manager Express for Servers - UNIX/Linux
What’s changed in BMC Performance Manager

Express for Servers - UNIX/Linux
These topics describe what has changed in this product release.
System Uptime parameter

The System Uptime parameter has been modified to display system uptime in hours
with a granularity of minutes. (30 minutes = 0.5 hours). By default, it alarms if System
Uptime is less than 0.25 (15 minutes).
System Description parameter updated

The System Description parameter has been updated.
On Solaris, it now displays the following information:
■ System Vendor
■ System Model
■ System Information
■ CPU Model
■ CPU Vendor
■ Max Clock Rate
■ Max Processors
On AIX, it now displays the following information:
■ System Vendor
■ System Model
■ CPU Model
■ Max Clock Rate
■ Max Processors

Open issues and resolutions
Open issues and resolutions

This section describes issues that remain open in this release.
Open issues that affect all solutions

Table 3 lists the open issues in this release:
Table 3 Open issues and workarounds that affect all solutions

Tracking
number Issue
various On non-English systems, some embedded strings, including strings from
third-party APIs, are not externalized and appear in English.
Workaround: None.
Open issues in BMC Performance Manager Express for

Servers - Windows
Table 4 Open issues and workarounds in Windows

Tracking
number Issue
QM001570483 Total CPU Usage parameter for Windows Server 2003 displays a negative
value.
QM001570490 Page File Fault Rate perfmon parameter for Windows Server 2003
displays No Data after a few collection cycles.
QM001566680 System up time parameter displays negative value when the monitored
node is restarted.
QM001573827 With WMI monitoring, occasional errors manifest themselves as
credentials problems when they are really not. The RSM should not RPP
permanently stop monitoring those elements - especially if credentials
have been OK in the past.

Open issues in BMC Performance Manager Express for Servers - UNIX/Linux

Table 5 Open issues and workarounds in UNIX/Linux

Tracking
number Issue
QM000540793 In HP-UX - Using Command Shell, the SWAP parameters report a value of
zero rather than no data when the collector cannot collect the data. This
condition causes false alarms.
Workaround: None.
QM001572131 Unable to monitor defunct processes using Unix Process—using
Command Shell.
QM001573375 Unable to monitor multiple processes on HPUX.
QM001568646 Unable to monitor kernel-related process on AIX.
Monitoring Large Zone Environments

If you are monitoring an environment that has more than 5 zones, each having 20
projects and each of them is resource-capped with the default collection and
reporting interval (that is, 5 minutes), then there might be gaps in reporting the data
points. Alarms and warnings may be delayed.
As a workaround for this issue, increase the default collection and reporting interval.
Remember that monitoring performance is directly proportional to the number of
zones to be monitored, the number of active projects in each zone, and capping
assigned to each project.
BMC Performance Manager Express for Servers -

UNIX/Linux upgrade issue
The “Using rstatd” application classes of version 2.3 and earlier are no longer
supported. During an upgrade to 2.7, all instances of the “Using rstatd” application
classes are removed from the Portal and RSM along with any associated historical
data.
The “Using SNMP” application classes of version 2.5 and earlier are no longer
supported. During an upgrade to 2.7, all instances of the “Using SNMP” application
classes are removed from the Portal and RSM along with any associated historical
data.

Open issues in BMC Performance Manager Express for Servers - Log Management
NOTE
If you prefer to monitor using SNMP, use the Performance Manager Editor (PME) to create a
customer Performance Manager that uses SNMP for data collection. For more information, see
the BMC Performance Manager Portal Monitoring and Management Guide and the BMC
Performance Manager Portal online Help.

Servers - Log Management
Table 6 Open issues and workarounds in Log Management

Tracking
number Issue
QM001520184 The File Details parameter displays “No Data” for file names with special
characters that are reserved by the operating system.
QM001557681 On Windows, a log file with a percent character (%) in the password is
not monitored.
QM001520188 File Details parameter cannot list logs with file names that contain 200 or
more characters.
QM001529750 If the Only Monitor Latest File option is set to “true” and you are
monitoring log files that grow by more than 1,000 lines (UNIX) or 98,304
bytes (Windows) during one collection cycle, some lines from the log file
may be skipped when the log file rolls over.
Workaround: Increase the read limit as described in “Monitoring very

active log files issue” on page 17. As an alterative, you can use an agent-
based product.
QM001535724 During initial configuration, you cannot configure parameter thresholds
for discovered log file instances.
Workaround: See “Setting thresholds for discovered log file instances” on

page 17.

Open issues in BMC Performance Manager Express for Servers - Log Management
Monitoring very active log files issue

If you are monitoring log files that grow by more than the default read limit of 1,000
lines (UNIX) or 98,304 bytes (Windows) during one collection cycle, two issues can
occur:
■ If your log files are growing faster than the default read limit during a collection
cycle, alarms and warning for matched search strings may be delayed.
■ If your log files are growing faster than the default read limit during a collection
cycle and you set Only Monitor Latest File to true, then some log file lines may be
skipped when monitoring transitions from the current log file to the new log file.
You can prevent these problem by performing a procedure documented in the Help
topic “Adjusting the read limit.” Use this procedure to increase the read limit on the
RSM computer.
Setting thresholds for discovered log file instances

During initial configuration, you cannot configure parameter thresholds for
discovered log file instances. Instead, you can configure them after initial
configuration using the following instructions.
1 In the navigation pane on the left side of the Portal page, click the configured Log
application under the Log Management.
2 Click the Configure tab.
3 Click the Edit button and scroll down to the parameter thresholds that you want to
change.
This changes the threshold for all newly discovered log files. To change thresholds for
a specific discovered log, click on the discovered log to change its thresholds.
BMC Performance Manager Express for Log Management

upgrade issues
When upgrading the Log Management application class from version 2.3.00 to
version 2.6.00 or 2.6.30, the following upgrade issues can occur:
■ For elements that have multiple rules defined, after upgrading, the parameter
history for all Rule instances is migrated under one rule.
■ Descriptive label for rules after the upgrade are Rule # 1, Rule # 2, Rule # 3, and so
forth, rather than the original text.

Corrected problems
■ Descriptive label for logs after the upgrade are Log Management Group # 1, Log
Management Group # 2 and Log Management Group # 3, and so forth, rather than
the original text. The order in which the new labels are numbered appears random.
■ Because the Log Management application class structure has changed in version
2.4.00 and later, instance labels have changed to include the path and file name for
the log.
■ By default, in version 2.6, the Matched Content parameter has an enabled warning
with “.+” in the Regex field on the Thresholds settings page. During upgrade from
an earlier version, the Regex field is cleared but the warning is still enabled. This
problem results in false warnings.
■ When upgrading to 2.6 on non-English platforms, the top-level Log Management

instance label and Rule instance labels appear in English only and the path
separator appears incorrectly.
Corrected problems
Problems that were reported in earlier releases of BMC Performance Manager
Express and have been corrected in this release are listed in Table 7:
Table 7 Corrected problems

Tracking
number Description
BMC Performance Manager Express for Servers - Windows
QM001567172 When monitoring Windows servers using WMI with slow connections, the
RSM crashed.
BMC Performance Manager Express for Servers - UNIX/Linux
QM001562722 The UNIX process count reported No data when the count was zero.
QM001568061 HP UX SWAP Free Swap Space Size reported incorrectly when there is
more than one swap spaces created.
QM001528039 In AIX - Using Command Shell, the SWAP parameters reported a value of
zero when the collector could not collect the data because the application
class was not configured with the root account credentials. This condition
caused false alarms.

Requirements and supported resources
Requirements and supported resources

This section provides release-specific information about requirements and supported
resources for version 2.7 of BMC Performance Manager Express for Servers. For
general information about requirements and supported resources, see the BMC
Performance Manager Portal Monitoring and Management Guide.
Product requirements
BMC Performance Manager Express for Servers requires the following infrastructure
components:
■ BMC Performance Manager Portal version 2.6 or later

■ BMC Performance Manager version 2.6.00.030 patch
■ Remote Service Monitor version 2.6 or later
NOTE
Patch 2.6.00.030 is required by BMC Performance Manager Express for Servers - Windows in a
BMC Performance Manager Portal version 2.6 environment. This patch is not required if you
already installed the two patches patsdk-wmi-solution-2.6.00.004a.par and patsdk-perfmon-
solution-2.6.02.par. If the patch is not installed properly, an error is issued for the Application
Collection Status parameter regarding the WmiCollector.
Operating system support

The following tables indicate the combinations of operating systems that can be
monitored by version 2.7 of BMC Performance Manager Express for Servers. BMC
Performance Manager Express for Servers can be installed on the platforms
supported by BMC Performance Manager Portal version 2.6.
Support for a platform is indicated by a plus sign (+). A blank cell indicates no
support.
Table 8 Windows operating system support

Windows version Service pack x86 x86-64a Itanium
Microsoft Windows 2000 Serverb SP2–4 +
Microsoft Windows Serverb 2003 all released versions + + +
Microsoft Windows Serverb 2003 R2 all released versions + + +
Microsoft Windows XP (all editions) all released versions + +
Microsoft Windows Server 2008 (all editions) all released versions + +
Microsoft Windows Vista (all editions) all released versions + +

Operating system support
a References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture
(formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).
b References to Microsoft Windows 2000 Server and Microsoft Windows Server 2003 include
Standard, Advanced, Datacenter, and Enterprise Edition, where applicable.
Table 9 UNIX and Linux operating system support
PowerPC
PowerPC
Itanium
x86-64a
pSeries
zSeries
64-bit
64-bit
64-bit
32-bit
32-bit
Sparc
Sparc
UNIX or Linux operating
RISC
x86
system Version
HP-UX 11.11i +
(B11.11)
11.11i + +
(B11.23)
11.3i + +
IBM AIX 5.2 + +
5.3 + +
6.1 + +
Red Hat Enterprise Linux 3.0 + + + +
AS and ES 4.0 + + + + +
4.5 + + + + +
4.6 + + + + +
5.0 + + + + +
5.1 + + + + +
5.2 + + + + +
Oracle Unbreakable Linux for 4.0 + +
Red Hat Enterprise Linux 4.5 + +
4.6 + +
5.0 + +
5.1 + +
Sun® Solaris 8 + +
9 + +
10 + +
SUSE Linux Enterprise Server 9 + + + +
10 + + + + +
10 SP1 + + + + +
10 SP2 + + + +
a
References to x86-64 include AMD64 (which includes Opteron) and Intel 64 architecture
(formerly known as Intel Extended Memory 64 Technology, or Intel EM64T).

Internationalization and localization support
Internationalization and localization support

BMC Performance Manager Express for Servers supports English platforms and the
non-English platforms listed in Table 10 on page 21.
Support for a language is indicated by a plus sign (+). A blank cell indicates no
support.
Table 10 Internationalization and localization support

Simplified Traditional
Performance Manager French German Korean Japanese Chinese Chinese
component Runsa Viewb Runs View Runs View Runs View Runs View Runs View
BMC Performance + + + + + + + + +
Manager Express for
Servers - Log
Management
Manager Express for
Servers - Windows
Manager Express for
a Runs means that component runs on the operating systems for the specified languages and can accept input,
process, and display data in that language.
b View means that the component’s user interface is translated for the specified languages.
Help for all components is displayed in English.
Installation information
For general information about installing the product, see “Installing new
Performance Managers on the Portal” in Chapter 6 of the BMC Performance Manager
Portal Monitoring and Management Guide.

Support for BMC Performance Manager Express for Servers
Support for BMC Performance Manager

Express for Servers
This section provides information about
■ BMC support for BMC Performance Manager Express for Servers

■ documents that support the product
■ how to obtain the latest information about the product
■ how to order the product
■ how to contact Customer Support
Levels of support
BMC supports the following product versions and releases:
Product name and version Level of support

BMC Performance Manager Express for Servers 2.7 full
BMC Performance Manager Express for Servers 2.3 limited
BMC Performance Manager Express for Servers 2.1 unsupported
For more information about the latest support policies, see the Customer Support
website at http://www.bmc.com/support_home.
Product documents
The following documents support the product:
■ BMC Portal Getting Started

■ BMC Portal Installation Guide
■ BMC Performance Manager Portal Monitoring and Management Guide
■ BMC Performance Manager Portal Performance and Scalability Guidelines
■ Help for the Portal and individual Performance Managers
■ Parameter Reference Database (PRD)
http://www.bmc.com/support/hou_PPRD_Data_Center

Where to view the latest product information
Help and the PRD contain the most complete information about parameter
properties such as warning and alarm limits.
Where to view the latest product information

The latest product information is available on the Customer Support website at
http://www.bmc.com/support_home.
TIP
If you do not already have a user name and password that allow you to fully access the
Customer Support site, you can register for a user name and password on the site.
From the Customer Support site, you can perform several tasks, including
■ viewing the latest product documentation (manuals, release notes, flashes,

technical bulletins, Help, and parameter information)
■ subscribing to proactive alerts to receive e-mail messages that inform you of new
release notes, flashes, and technical bulletins for your products
■ searching for existing product resolutions and frequently asked questions (FAQs)
How to order the product

BMC Performance Manager Express for Servers is available from the BMC Electronic
Product Distribution (EPD) website at http://webapps.bmc.com/epd. You can
obtain the product in the following ways:
■ Order BMC Performance Manager Express for Servers through a BMC sales
representative by calling 800 793 4262.
■ If you have purchased a license for BMC Performance Manager Express for Servers
through a BMC sales representative and need to download the product, or if you
want to upgrade to the latest version of the product, download it from the EPD
site. Use the user name and password the you used to register on the Support
website referred to in the next section.

Customer support
Customer support
If you have problems with or questions about a BMC product, see the Customer
Support website at http://www.bmc.com/support_home. You can view or
download product documents, find answers to frequently asked questions, and
download products and maintenance. If you are in the United States or Canada,
contact Customer Support at 800 537 1813. Outside the United States or Canada,
contact your local BMC office or agent. The list of contacts is available under the
heading “Support Policies and Contacts” on the Support site.
© Copyright 2009 BMC Software, Inc.
BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and Trademark
Office, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pending
registration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.
IBM and AIX are registered trademarks of International Business Machines Corporation.
Oracle is a registered trademark of Oracle Corporation.
Linux is the registered trademark of Linus Torvalds.
UNIX is the registered trademark of The Open Group in the US and other countries.
Sun, Solaris, and Sparc are trademarks or registered trademarks of Sun Microsystems, Inc., in the U.S. and several other countries.
BMC Software considers information included in this documentation to be proprietary and confidential. Your use of this information is subject to the terms
and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices in the product documentation.
BMC SOFTWARE INC

2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA• 713 918 8800
Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

Release Notes: BMC Performance Manager Express

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Release Notes

BMC Performance Manager Express

The following topics are discussed:

Overview of BMC Performance Manager Express for Servers . . . . . . . . . . . . . . . . . . . . 2

Overview of BMC Performance Manager

2 Release Notes January 7, 2009

New features in BMC Performance Manager Express for

Support for Windows Server 2008 Core Enterprise Edition

Monitoring of Microsoft Hyper-V environment

New application class

Hyper-V application class

Logical Processors application class

Partitions application class

BMC Performance Manager Express Version 2.7.00 for Servers 3

Virtual Processors application class

4 Release Notes January 7, 2009

■ 1 = Paused, Starting, Snapshotting,

■ 2 = Unknown, Disabled, Suspended,

BMC Performance Manager Express Version 2.7.00 for Servers 5

6 Release Notes January 7, 2009

New features in BMC Performance Manager Express for

Support for additional platforms

■ Red Hat Enterprise Linux AS and ES, version 5.2

BMC Performance Manager Express Version 2.7.00 for Servers 7

Filtering of disk instances

New application classes

Network Interfaces application class

8 Release Notes January 7, 2009

Solaris Logical Domains application class

Projects application class

Resource Capping application class

Enter the userName for the monitoring user.

BMC Performance Manager Express Version 2.7.00 for Servers 9

10 Release Notes January 7, 2009

BMC Performance Manager Express Version 2.7.00 for Servers 11

■ Control domain - creates and manages

■ Service domain - provides services

■ Guest domain - represents a virtual

■ Control and Service domain - manages

12 Release Notes January 7, 2009

What’s changed in BMC Performance Manager

System Uptime parameter

System Description parameter updated

On Solaris, it now displays the following information:

On AIX, it now displays the following information:

BMC Performance Manager Express Version 2.7.00 for Servers 13

Open issues and resolutions

Open issues that affect all solutions

Table 3 Open issues and workarounds that affect all solutions

Open issues in BMC Performance Manager Express for

Table 4 Open issues and workarounds in Windows

14 Release Notes January 7, 2009

Open issues in BMC Performance Manager Express for

Table 5 Open issues and workarounds in UNIX/Linux

Monitoring Large Zone Environments

BMC Performance Manager Express for Servers -

BMC Performance Manager Express Version 2.7.00 for Servers 15

Open issues in BMC Performance Manager Express for

Table 6 Open issues and workarounds in Log Management

Workaround: Increase the read limit as described in “Monitoring very

Workaround: See “Setting thresholds for discovered log file instances” on

16 Release Notes January 7, 2009